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Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,1,Transforming Knowledge:,The 21 Century Wealth Driver,Dr.Charles M.Savage,Knowledge Era Enterprises,Inc.,“Shaping our Future”,Cable&Wireless Optus,Melbourne,October 28,1999,Knowledge,A Map Please?,Historical Eras,Agricultural,Industrial,Knowledge,Sharing of logs,Superstition:Unlucky to go out twice with the same crew,Known split of profits from the trip,Whaling Industry,Prototype of Knowledge Intense Industry,Knowledge&Energy,Aspirations,Capabilities,Aspirations,Capabilities,Person A,Person B,Sources of Wealth:,Agricultural Era,Labor,Hands,Knowledge,Heads,Capital:Money&Machines,Land&Resources,Sources of Wealth:,Industrial Era,Labor,Hands,Knowledge,Heads,Capital:Money&Machines,Land&Resources,Sources of Wealth:,Knowledge Era,Labor,Hands,Knowledge,Heads,Capital:Money&Machines,Land&Resources,Sources of Wealth:,Labor,Hands,Knowledge,Heads,Capital:Money&Machines,Land&Resources,SourcesofWealth:,Labor,Hands,Knowledge,Heads,Capital:Money&Machines,Land&Resources,Economyof,Scarcity,Economyof,Abundance,NewVortexofUnderstandingaboutKnowledgeEra,Organizational Learning,&Self-Organizing,The Web,Intellectual Capital,Core Competencies,Innovation,Knowledge Management,Emotional Intelligence,Dynamic,Stable,Complex,Simple,Pace of Change,Knowledge Requirements,Nolan&Norton,1988,Vision,Strategy,Culture,Values,Balanced,Scorecard,Customers,Finance,Learning&Development,Processes,Whatinvestmentsinour,customersbringthemexcellent,results?,Howcanwebetterorganize,ourknowledge?,Howdoweleveragethevalue,ofourcustomers,knowledge,?,Howcanweuseoursandour,customersknowledgemore,effectively?,Innovatingwith,ourcustomers!,Inventory Turns =,Cost of Goods Sold for Year,Average Inventory for Year,Knowledge Turns =,Ability to Build Upon others Capabilities*,Level of Distrust,*Others Capabilities =Individuals,Functions,Lines of,Business(LOBs),Suppliers,Customers and Customers,Customers,KnowledgeTurns,FindingFaultsFindingStrengths,TrustDistrust,=,=,=,=,=,=,=,Individuals:,Functions/,Departments:,Lines of,Business:,=,=,Suppliers/,Partners:,Customers:,Customers,Customers:,5,0.5,10,Knowledge Turns,(2),Knowledge Turns:Results,Knowledge Turns:Results,Industrial Era:ConceptualConfinement,Help!,I find little trustin the organization,Others are always looking for myweaknesses,My intellect&emotionsarenotvalued,Relationships are not important,Knowledge Era:,“,“Production”throughDialogue,Values(trust)are key,I must discoverotherscapabilities&aspira-tionstobuild upon,We excelinteamingourcompetenciestoseize opportunities,Learningenhances earnings,TangibleAssets,VisibleFinance,Cash,AR,PPE,External,Internal,Personal,Competence,Short-term Debt,Loans,Stock Equity,Invisible Equity,Obligation,Karl-Erik Sveiby,CustomerCapital,Structural Capital,Human Capital,KeyElementsofKnowledge Capital,Financial Focus,Process,Focus,Customer,Focus,Human Focus,Renewal&Development Focus,IC FrameworkatSkandia,SkandiaNavigator Model,Financial,Capital,Human,Capital,Customer,Capital,Innovation,Capital,Process,Capital,Organization,Capital,Structural,Capital,Intellectual,Capital,Market Value,Industrial Era,AgriculturalEra,AdamSmith,James Watt,Henri Fayol,Frederick W.Taylor,Industrial Era,AgriculturalEra,Industrial Era,AgriculturalEra,A,B,C,Cultureof Mistrust,Cultureof Devaluing,Industrial Era,Knowledge Era,Agricultural Era,Master Servant Relationship,WithOneAnother,Employer-Employee,Concept,“+/,”,”,“X”,Industrial Era,Knowledge Era,AgriculturalEra,Supply Chain,Supplier,Company,Customer,Supply Chain-extended,Customers,Customers,Supplier,Company,Customers,Customers NeedsandAspirations,Problems&,Needs,Aspirations&,Opportunities,Supply Chain:Needs&Aspirations,Supplier,Company,Customers,Customers,Customers,Needs,Aspirations,Transactions,Opportunities,ValuingCluster:InteractiveView,Supplier,Company,Customers,Customers,Customers,Company,Customers,Suppliers/Partners,Customers Customers,SkandiaAFS,WorkingtheWhole System,Skandia,EndUsers,Funds Managers,Brokers,Wholesale,Annuities,Manage,Funds,Sell,Annuities,Invest in,Future,Select,Events,Uncertain,Future,Study,84,SkandiaAFS,WorkingtheWhole System,Skandia,EndUsers,Funds Managers,Brokers,2400,85,000,1.5Million,Aspirations,Capabilities,Customers,Customers,Customers,Company,Knowledge Era,Enterprisingand,DynamicTeaming,Aspirations,Aspirations,Aspirations,Capabilities,Capabilities,Capabilities,Suppliers/,Partners,“x”,Transactions,ProductSolutions,BusinessSolutions,MassCustomization,Partnering,DynamicTeaming,VirtualEnterprising&,Knowledge Networking,Structural,Capital,Human Capital,Customer/Supplier,Capital,EvolvingBusiness Model,Dynamic,Stable,Complex,Simple,PaceofChange,Knowledge Requirements,Nolan&Norton,1988,YourCompanyin2001?,+/,“X,“,“,Processes,Finance,Learning,Customers,Imaginative,Systemic,(ContextGiving),Operational,Interpersonal,Inter-Organiza-tional,Values Subtracting Value,7,Industrial Era,Division&,Subdivsion,of Labor,Distrust&,Devaluin
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