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Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,2007 Prentice Hall,Inc.All rights reserved.,*,11,*,Communication and Information Technology,Chapter,11,L E A R N I N G O U T L I N E,Follow this Learning Outline as you read and study this chapter.,Understanding Communications,Differentiate between interpersonal and organizational communication.,Discuss the functions of communication.,The Process of Interpersonal Communications,Explain all the components of the communication process.,List the communication methods managers might use.,Describe nonverbal communication and how it takes place.,Explain the barriers to effective interpersonal communication and how to overcome them.,2,L E A R N I N G O U T L I N E (contd),Follow this Learning Outline as you read and study this chapter.,Organizational Communication,Explain how communication can flow in an organization.,Describe the three common communication networks.,Discuss how managers should handle the grapevine.,Understanding Information Technology,Describe how technology affects managerial communication.,Define e-mail,instant messaging,blogs and wikis,voice-mail,fax,EDI,teleconferencing,videoconferencing,web conferencing,intranet,and extranet.,Explain how information technology affects organizations.,3,L E A R N I N G O U T L I N E (contd),Follow this Learning Outline as you read and study this chapter.,Communication Issues in Todays Organization,Discuss the challenges of managing communication in an Internet world.,Explain how organizations can manage knowledge.,Explain why communicating with customers is an important managerial issue.,Explain how political correctness is affecting communication.,4,What Is Communication?,Communication(,沟通,),The transfer and understanding of meaning(,意思的传递和理解,).,Transfer means the message was received in a form that can be interpreted by the receiver.,Understanding the message is not the same as the receiver agreeing with the message.,Interpersonal Communication(,人际沟通,),Communication between two or more people,Organizational Communication(,组织沟通,),All the patterns,network,and systems of communications within an organization,5,Four Functions of Communication(,沟通的功能,),Functions ofCommunication,Control,Motivation,EmotionalExpression,Information,6,Functions of Communication,Control(,控制,),Formal and informal communications act to control individuals behaviors in organizations.,Motivation(,激励,),Communications clarify for employees what is to done,how well they have done it,and what can be done to improve performance.,7,Functions of Communication(contd),Emotional Expression(,情绪表达,),Social interaction in the form of work group communications provides a way for employees to express themselves.,Information(,信息,),Individuals and work groups need information to make decisions or to do their work.,8,Interpersonal Communication(,人际沟通,),Message(,信息,),Source:senders intended meaning,Encoding(,编码,),The message converted to symbolic form,Channel(,渠道,),The medium through which the message travels,Decoding(,解码,),The receivers retranslation of the message,Noise(,噪声,),Disturbances that interfere with communications,9,Exhibit 111The Interpersonal Communication Process(,人际沟通过程,),10,Distortions in Communications,Message Encoding,The effect of the skills,attitudes,and knowledge of the sender on the process of encoding the message,The social-cultural system of the sender,The Message,Symbols used to convey the messages meaning,The content of the message itself,The choice of message format,Noise interfering with the message,11,Distortions in Communications(contd),The Channel,The senders choice of the appropriate channel or multiple channels for conveying the message,Receiver,The effect of skills,attitudes,and knowledge of the receiver on the process of decoding the message,The social-cultural system of the receiver,Feedback Loop,Communication channel distortions affecting the return message from receiver to sender,12,Interpersonal Communication Methods(,人际沟通方法,),Face-to-face,Telephone,Group meetings(,群体会议,),Formal presentations(,正式宣讲,),Memos(,备忘录,),Traditional Mail(,传统邮件,),Fax machines(,传真,),Employee publications(,刊物,),Bulletin boards(,公告牌,),Audio-and videotapes(,录音带和录影带,),Hotlines(,热线电话,),E-mail,Computer conferencing,Voice mail(,语音邮件,),Teleconferences(,电视电话会议,),Videoconferences(,视频会议,),13,Evaluating Communication Methods(,评估沟通方法,),Feedback(,反馈,),Complexity capacity(,容忍复杂性的能力,),Breadth potential(,宽度潜力,),Confidentiality(,保密性,),Encoding ease(,编码容易度,),Decoding ease(,解码容易度,),Time-space constraint(,时空限制,),Cost(,费用,),Interpersonal warmth(,人情味,),Formality(,正式程度,),Scanability(,信息可得性,),Time consumption(,处理信息的时间,),14,Exhibit 112Comparison of Communication Methods,Note:,Ratings are on a 15 scale where 1=high and 5=low.Consumption time refers to who controls the reception of communicat
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