剑桥商务英语教程华夏版课堂教学u.ppt

BasicSkillsandTechniquesforTalkingtoPeopleinBusinessSituationsTheemphasisthroughoutisonencouragingstudentstoconsiderandre evaluatethesocialfunctionsofEnglish Inbusiness thisisparticularlyimportant asstudentsmaybedealingwithallkindsofpeopleinEnglish Yourfirstimpressiononthemthewayyoubehavefunctionsfundamentallyinyourcareer Unit1Facetoface Objectives Thisunitdealswithcommunicationskillsinbusinessworld includingskillsofgreeting askingquestions andskillsabouthowtobuildupgoodrelationship Focus GivingyourvisitorsagoodimpressionNationalitiesTalkingaboutyourenjoymentaboutyourwork 1 1FirstImpressions ADiscussionlookatthepictures describethepeopleanddiscussthequestions whatimpressiondoeseachpersongive Whichpersonseemsthemostwelcoming short curlylong wavyshoulderlength blondhair greybrown reddark black dyed straight long large flat greeknose hawknose brown grey blue large deep set dark eyes nose hair face oval round square long wrinkled freckled redcheeked narrowmouth thinlips Describingpeople B Findingmorevocabularyofdescribingpeople hospitable enthusiastic polite talkative kind generous alert friendly confident calm honest skillful sophisticated helpful intelligent nice optimistic punctual practical amicable cordial reliable etc indifferent sleepy lazy clumsy stupid prejudiced inefficient nasty unhelpful off hand rude pessimistic detached in cooperative self centered selfish conservative hostile inactive tricky etc IntroductionsandGreetings I dliketointroducemyself I dliketointroduceto Letmeintroducemyself Letmeintroduceto MayIintroducemyself MayIintroduceyouto Mr Haveyoutwometbefore I dlikeyoutomeet Doyouknow Formalwaysofgreetingatfirstmeeting Howdoyoudo Pleasedtomeetyou Gladtoknowyou Nicetomeetyou Informalwaysofgreetingatfirstmeeting Goodafternoon Hello Hi Waysofgreetingbetweenacquaintances Hello Hi GoodafternoonHowareyou Howiseverything withyou Howarethings withyou Howareyoudoing gettingon along 4 WhatcanyousayconcerningSmalltalks a I vebeenlookingforwardtomeetingyou b Itmustbeacoupleofyearssincewelastmet c whendidyouactuallyarrive d Didyouhaveagoodjourney e Canyoutellmesomethingaboutyourhometown f Doyoulikeplayingfootball g WhatdoyouthinkofGuangzhou weather h Howisyourfamily i Doyouneedanyhelp j Whereareyoustaying k Isthisyourfirstvisitto l WheredoyoucomefrominArgentina m Whereaboutdoyoucomefromin n Howiswertherinyourcity o Doyouplayanysports p Whatdoyouusuallydoonweekends q Whatkindoffooddoyoulike 1 2It sasmallworld Nigeria kenya southAfrica Egypt Tunisia Algeria Morocco Ghana Japan Korea China Indonesia Cambodia Malaysia Thailand India Pakistan Syria SaudiArabia Kuwait Lebanon Egypt AbuDhabi Iraq Brazil Argentina Venezuela Chile Peru Uruguay Guyana Colombia France Germany Italy Holland Belgium Luxembourg UK Denmark Ireland Greece Spain Portugal Austria Sweden Finland Malta Cyprus Poland Hungary Czech Slovak Slovenia Estonia Latvia Lithuania Romania Bulgaria Switzerland Russia Yugoslavia Monaco Iceland Vatican Turkey Whatisnon verbalcommunication Whatistheproperwayofshakinghandswithdifferentpersons Whatdoesalittlehumordemonstrate Whatjudgmentsdowemakeonnonverbalmessages 1 3Whatdoyouenjoyaboutyourwork Arelatedvocabularyaccountantday to daytackleajobdeadlinesfinancebusinessdevelopmentresponsibilitiesgeneratecomputersystemstrouble shootingback uploosecablesolveproblemshecticbeconfrontedwithproblemsencounterproblemsresolveproblemshands onprogrammingapplicationsenvironmentambitiousprospectsledger Listentothefourpeopletalkingabouttherework Completethenotes 1 IanMcShane IanMcShaneisanaccountantHeisresponsiblefor day to dayaccountingHeenjoys 1Differentjobs2Deadlines3DealingwithfinanceHedoesn tenjoy Beingdifficultwithpeopletogetmoneyoutofthem 2 LesleyTrigg LesleyTriggisanadministratorHerresponsibilitiesare 1Correspondence2Arrangingmeetings3OrganizingtravelSheenjoys ThepeoplesheworkswithShedoesn tenjoy Notbeingbusy Shehastowaitforpeopletogeneratework 3 PatrickVerdon PatrickVerdonisasystemsadministrator thisisatrouble shootingkindofjob Hisresponsibilitiesinclude 1backupofdata2Installationofmachines operatingsystemandthesoftwareproduct HeenjoysthechallengeHedoesn tenjoy 1doingroutineback ups2Workinglate 4 PaulLockwood PaulLockwoodisatrainingofficerHeprovidestrainingcoursesforcustomersandagents Heenjoys 1Directcontact2Directknowledge3StimulatingenvironmentHedoesn tenjoy Notbeingabletodohands onprogramming Heonlyshowspeoplehowtodoit JobResponsibilities ofapersonnelstaff ofanaccountant ofasecretary dealwithrelationshipsbetween managementandworkforce recruitnewstaff interviewapplicants promotestaff trainstaff fire retire budget accounting dealwithfinancialmatters make receivetelephonecalls make takenotes minutes messages dealswithfiles correspondence writememos reports workatcomputerwordprocess receiveguests visitors arrangemeetings theirvenuesetc makeappointments 1 3Whatdoyouenjoyaboutyourwork ofasalesman ofaresearchman ofamanager marketingpromotion introduceproducts demonstrateproducts complimentarypresent persuadecustomers launchcampaign advertisement bargainaboutprice offerdiscount design marketresearch productresearch experiment technology packaging focusedcustomer makedecision plan handledifficultsituations dealwithproblemsandcomplaints signcontracts attendconferences negotiation organization JobResponsibilities 1 4It snotjustwhatyousay 英美人姓名英美人姓名的排列是名在前姓在后 如JohnWilson译为约翰维尔逊 John是名 Wilson是姓 又如EdwardAdamDavis译为爱德华 亚当 戴维斯 Edward是教名 Adam是本人名 Davis为姓 也有的人把母姓或与家庭关系密切者的姓作为第二个名字 在西方 还有人沿袭用父名或父辈名 在名后缀以小 Junior 或罗马数字以示区别 如JohnWilson Junior 译为小约翰维廉 GeorgeSmith 译为乔治 史密斯第三 妇女的姓名 在结婚前都有自己的姓名 结婚后一般是自己的名加丈夫的姓 如玛丽 怀特 MarieWhite 女士与约翰 戴维斯 JohnDavis 先生结婚 婚后女方姓名为玛丽 戴维斯 MarieDavis 书写时常把名字缩写为一个字头 但姓不能缩写 如G W Thomson D C Sullivan等 口头称呼一般称姓 如 怀特先生 史密斯先生 正式场合一般要全称 但关系密切的常称本人名 家里人 亲友之间除称本人名外 还常用昵称 爱称 以英文为本国文字的国家 姓名组成称呼基本与英 美人一样 法国人姓名法国人姓名也是名在前姓在后 一般由二节或三节组成 前一 二节为个人名 最后一节为姓 有时姓名可达四 五节 多是教名和由长辈起的名字 但现在长名字越来越少 如 HenriReneAlbertGuydeMaupassant译为 亨利 勒内 阿贝尔 居伊 德 莫泊桑 一般简称GuydeMaupassant居伊 德 莫泊桑 西班牙人和葡萄牙人姓名西班牙人姓名常有三 四节 前一 二节为本人名字 倒数第二节为父姓 最后一节为母姓 一般以父姓为自己的姓 但少数人也有用母姓为本人的姓 如 DiegoRodrigueezdeSilvayVelasquez译为迭戈 罗德里格斯 德席尔瓦 贝拉斯克斯 de是介词 Silva是父姓 y是连接词 和 Velasquez是母姓 已结婚妇女常把母姓去掉而加上丈夫的姓 葡萄牙人姓名也多由三 四节组成 前一 二节是个人名字 接着是母姓 最后为父姓 简称时个人名一般加父姓 俄罗斯人和匈牙利人姓名俄罗斯人姓名一般由三节组成 如伊万 伊万诺维奇 伊万诺夫 伊万为本人名字 伊万诺维奇为父名 意为伊万之子 伊万诺夫为姓 妇女姓名多以娃 娅结尾 妇女婚前用父亲的姓 婚后多用丈夫的姓 但本人名字和父名不变 如尼娜 伊万诺夫娜 伊万诺娃 尼娜为本人名 伊万诺夫娜为父名 伊万诺娃为父姓 匈牙利人的姓名 排列与我国人名相似 姓在前名在后 都由两节组成 如纳吉 山多尔 NagySandor 简称纳吉 有的妇女结婚后改用丈夫的姓名 只是在丈夫姓名后再加词尾 ne 译为 妮 是夫人的意思 姓名连用时加在名字之后 只用姓时加在姓之后 如瓦什 伊斯特万妮 Vass 或瓦什妮 是瓦什 伊斯特万的夫人 妇女也可保留自己的姓和名 日本人姓名顺序与我国相同 即姓前名后 但姓名字数常常比我汉族姓名字数多 最常见的由四字组成 如 小坂正雄 吉田正一 福田英夫等 前二字为姓 后二字为名 但又由于姓与名的字数并不固定 二者往往不易区分 因而事先一定要向来访者了解清楚 在正式场合中应把姓与名分开书写 如 二阶堂进 藤田茂 等 一般口头都称呼姓 正式场合称全名 日本人姓名常用汉字书写 但读音则完全不同 缅甸人姓名缅甸人仅有名而无姓 我们常见缅甸人名前的 吴 不是姓而是一种尊称 意为 先生 常用的尊称还有 杜 是对女子的尊称 意为 女士 貌 意为 弟弟 玛 意为 姐妹 哥 意为 兄长 波 意为 军官 塞耶 意为 老师 道达 是英语Dr 的译音即 博士 德钦 意为 主人 耶博 意为 同志 等 1 4It snotjustwhatyousay WhatdoyouknowabouttheeffectsoftheBtellingaboutonP13 Talkaboutitinpairs 2 Nonverbalcommunicationmakesgreatdifferencesaswellasverbalcommunication Haveyouanyexamples 5 Howmuchdoyouknowaboutnonverbalcommunication 3 Do2inA 4 DoCinBinpairsorgroupsoffour payattentiontoculturaldifferences Nounifiedkeysforreference Communicationfacetoface attentiontointhefirstmeetingwithbusinesspartner avoidanceofmisunderstandingincommunicatingwithbusinesspartners methods differentformsofcommunication Non verbalphysicalappearancefacialexpressionsWearingapparelPosture gestureeyecontact touchspaceanddistancePunctuality Silenceodour eyecontactsummarizingparaphrasingechoingspeakingslowlyenunciatingavoidingidiomsbodylanguagedoublecheckingusingvisualaidslisteningattentively Verbal GreetIntroduceKnowmannersandcustomsTone voiceSmalltalk faxesletterse mailsphonecallsmemosnotes Vocabulary embarkon employmentinterview importanceofagoodimpression payattentionto physicalappearance shower inthemirror trimthemoustache shavethebeardwithrazor lotion besplashed smellasgoodas mutter doanythingforajob freshlyironedshirt suitandtie shinedshoes briefcase preciselyeightfifteen knockslightlyat smile motionsb intotheroom walkover offerone shand gripfirmly signofself confidence releaseone shand sit beabouttobegin nonverbalsituationbeforeaninterviewforajob Trytoimagineaninterviewbyapersonwithouthisutteringanywordsbyusingtheaboverelatedvocabulary 1 5Developingrelationships Thissectionlooksatthewayarelationshipchanges generallybecomingmorefriendlyastimegoeson Wealsoconsiderthedifferentwaysoftalkingtodifferentkindsofpeople dependingonyourrelationship Particularlyimportantinthissectionis smalltalk talkingaboutthingsthatarenotconnectedwithbusiness AListeningListentothefiveconversationsanddecidetheirrelationship TonyandBobhaveacordial informalrelationship TonyisanoverseassalesrepandBobistheExportSalesManager They retalkingaboutproblemsTonyencounteredonavisittoaclientinCopenhagen 1 2 Mr AllenisveryfriendlyandinformalbutissuperiortoBarryandSusanna whoarenewtothecompany Mr Allenisprobablyofficemanagerandtheothertwoareclericalstaff Mr Allenisexplainingwhoiswhointheoffice 3 Mr GreenbehavesverymuchasMartin sboss heisquiteauthoritarian Mr GreenisprobablythetransportmanagerandMartinisadriver TheyaretalkingaboutMartincollectingsomeoneattheairport 4 GeoffismoreexperiencedandprobablyseniortoMandy Theyhaveaninformalrelationship Theyareprobablycommercialartistsordesigners She saskinghimtoevaluatesomeworkshehasdone 5 TonyisjuniortoMrs Lang sheishisbossandtheyhaveafairlyformalrelationship Wecan ttellwhattheirjobsare TheyaretalkingaboutTonyhavingtimeoffonFriday BDiscussion Theissueofwhattopicsaresuitablewhentalkingtostrangers particularlyiftheyareclientswhomyoumustimpress ratherthanembarrass isquitecomplex andratherpersonal Clearlytherearenohard and fastrulesaboutthis butprobablypoliticsandreligionareno goareas andyourownfamilymightbeatoopersonaltopictotalkaboutatthestartofthemeeting Amongtheothertopicsmightbe holidays travel publictransport sports entertainment weather hobby commoninterestsandanyotherinterestsyouandtheotherpersonhaveincommon Sum up Inthisunit welearnt HowtomakethegoodfirstimpressionHowtomakeself introductionandstart smalltalk SomeinformationaboutnationalitiesHowtotalkaboutyourwork