饭店基础英语

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,饭店基础,英,英语BasicHotel English,Greeting,问,问候,Howdo you do!,Goodmorning/afternoon/evening!,Howareyou(doing)?,Nicetomeet/seeyou!,Welcometo HongFu Hotel!,NUMBER数字,基数词：,主,主要表示,数,数量，13-19,都,都以-teen,结尾，20-90,等,等十位整,数,数都以-ty结尾,。,。,序数词：,主,主要表示,次,次第，如,在,在表达楼,层,层时，我,们,们,就用序数,词,词。第4-19都,由,由相应的,基,基数,词加-th构成。,第,第20-90等十,位,位整数的,词,词,是由相应,的,的基数词,去,去词尾-y，加-ieth,构成。,Number,数,数词,Asking/inquiring 征,询,询用语,Would you like to leavea message?,您需要留,口,口信么？,I beg your pardon?,您能再说,一,一遍么？,Whatdoyouthink ofourservice?,您觉得我,们,们的服务,怎,怎么样？,MayI know yourname/room number?,能告诉我,您,您的名字/房号么,？,？,NUMBER数字,小数：小,数,数点读point,小数点,以,以后的数,按,按个位,基,基数词,依,依次读出,。,。,分数：由,基,基数词作,分,分子，序,数,数词作分,母,母构成，,除,除分子是1外，序,数,数词都用,复,复数。,如：1/3 one third,3/5three fifths,百分数：,为percent,如：10%ten percent,Day,日,日的表达,Yesterday 昨天,Today 今天,Tomorrow,明,明天,Thedayafter tomorrow 后,天,天,Thedaybefore yesterday,前,前天,Week,星,星期的,表,表达,Week,星,星期,Weekend,周,周末,根据西方,人,人的习惯,，,，每周日,为,为一个星,期,期的第一,天,天，周六,为,为一个星,期,期的最后,一,一天。,Whatdayisit today?今,天,天星期几,？,？It,s,星期日至,星,星期六：,Sunday(Sun.)Monday(Mon.),Tuesday(Tue.)Wednesday(Wed.),Thursday(Thur.)Friday(Fri.),Saturday(Sat.),Arousingattention 提,醒,醒用语,Mindyour step.,请,请走好。,After you.您,先,先请。,Please dontleave anythingbehind.,请带好您,的,的随身物,品,品。,Please dontsmoke here.,这里不允,许,许吸烟。,Hereyouare.给您,。,。,Be awareoftheceiling,sir.,小心头顶,，,，先生。,Howto express times?时间,表,表达：,What,s the timenow?,现,现在几点,了,了？,MayI know the timenow?,我,我能知道,现,现在的时,间,间么？,Its,Useful words:,hour,小,小时minute,分,分钟second,秒,秒,quarter,刻,刻half,半,半oclockX点整,Howto express times?时间,表,表达：,Three ways to express time 三,种,种表达时,间,间的方法,1.hour(时)+minute(分),2.minute(分)+past+hour(时),3.60-minute(分)+to+hour(时)+1,Exercise:,15:0511:059:3014:587:455:15,Expressing goodwishes祝,福,福用语,Congratulations!,祝,祝贺你,！,！,Merry Christmas!,圣,圣诞快,乐,乐！,Happy new year!,新,新年快乐,！,！,Havea goodtime!祝您愉,快,快！,Havea nicetrip!祝您旅,途,途愉快！,Enjoy your stay！,祝,祝您住宿,愉,愉快！,Answer回答,：,：,Youtoo./The sameto you！/,重,重复祝福,语,语。,你也一样,！,！,Month 月的,表,表达,Month 月,What,s the datetoday?今,天,天几号？,Itsthefirst of May.今天,是,是五月一,日,日,1-12,月,月：,January(Jan.)February(Feb.)March(Mar.)April(Apr.)MayJune(Jun.),July(Jul.)August(Aug.)September(Sep.)October(Oct.)November(Nov.)December(Dec.),Years&Seasons,年,年和季节,的,的表达,年,Year,年初,The beginning of a year,年底,The end of a year,去年,Last year,今年,This year,闰年,Leap year,1643年,Sixteen forty-three,Years&Seasons,年,年和季节,的,的表达,季节,Season,春季,Spring,早春,Early spring,夏季,Summer,盛夏,Midsummer,秋季,Autumn/fall,晚秋,Late autumn,冬季,winter,ServiceSentences 服务,用,用语,Imat yourservice.,乐,乐意为,您,您效劳。,Excuse me.打扰,了,了。,MayI help you?,我,我能帮您,吗,吗？,Itsmypleasure.这是我,的,的荣幸。,WhatcanI do for you?有什,么,么可以为,您,您效劳？,Sorry tointerrupt you.对,不,不起，打,扰,扰一下。,Servicehours are:7:00-23:00.,我们的营,业,业时间是7:00,到,到23:00。,Taste 味道,的,的表达,Howis it taste?,Its,Delicious,美,美味的,Sweet,甜,甜的,Sour,酸,酸的,Salty,咸,咸的,Bitter,苦,苦的,Hot,辣,辣的,Terrible,糟,糟,糕,糕的,Colors色彩,的,的表达,red,yellow,green,blue,white,black,orange,pink,purple,grey,brown,cream,blue green,crimson,在表达颜,色,色的深浅,时,时，直接,在,在颜色前,加,加dark（深）,或,或light（浅,）,）即可。,如,如深蓝色,为,为dark blue,浅,红,红色为lightred.,Whatcolor is it?Its,Asking/inquiring 征,询,询用语,MayI take yourorder now?,现在可以,点,点菜了么,？,？,MayI have yoursignature please?/Pleasesign here.,请签字。,Howabout aXXX?,XXX怎,么,么样？,Would you like to have XXX?,用,点,点XXX,怎,怎,么,么,样,样,？,？,DepartmentName,饭,饭,店,店,各,各,部,部,门,门,名,名,称,称,（,（1,）,）,管,家,家,部,部,：,：Housekeeping(H/K),前,厅,厅,部,部:FrontOffice(F/O),人,力,力,资,资,源,源,部,部:HumanResourcesDepartment(H/R),工,程,程,部,部:EngineeringDepartment(ENG),餐,饮,饮,部,部:FoodandBeverageDepartment(F&B),DepartmentName,饭,饭,店,店,各,各,部,部,门,门,名,名,称,称,（,（2,）,）,总,办,办,：,：ExecutiveOffice(EO),保,卫,卫,部,部,：,：SecurityDepartment(SEC),销,售,售,部,部,：,：SalesandMarketingDepartment(S&M),财,务,务,部,部,：,：FinanceDepartment(FIN),娱,乐,乐,部,部,：,：EntertainmentDepartment(ENT),厨,房,房,：,：Kitchen,Thetitleofatechnicalpost,职,职,称,称,（,（1,）,）,GMGeneralManager,总,总,经,经,理,理,EXCGMExecutiveGeneralManager,执,执,行,行,总,总,经,经,理,理,DeputyGMDeputyGeneralManager,副,副,总,总,经,经,理,理,AssGMAssistantGeneralManager,总,总,经,经,理,理,助,助,理,理,Director,总,总,监,监,AMAssistantManager,大,大,堂,堂,经,经,理,理,Manager,经,经,理,理,DeputyManager,副,副,经,经,理,理,Thetitleofatechnicalpost,职,职,称,称,（,（2,）,）,MODManagerOnDuty,值,值班,经,经理,Supervisor 主,管,管Captain,领,领班,Attendant,客,客,房,房服务,员,员,Waiter/Waitress,男,男/女服,务,务员,Clerk,文,文员cashier收,银,银员,Operator,接,接线,员,员,Bellboy,行,行李生,Receptionist,接,接,待,待员,Expressing thanks,致,致谢,Thankyou.谢,谢,谢你！,Thankyouverymuch.非,常,常感谢,！,！,Thankyoufor tellingus.谢,谢,谢您告,诉,诉我们,！,！,Thankyoufor waiting.谢,谢,谢您的,等,等待！,Answer,回,回答：,Youare welcome.,Mypleasure.,Apologizing致,歉,歉,I begyour pardon,sir.,（,（请客,人,人重复,时,时）,Excusemefor interrupting.(不,得,得以打,扰,扰客人,时,时).,Sorrytohave bothered you(打扰,客,客人后).,Imsorry,Aguestiswaitingforme(中,止,止谈话,时,时用).,Imsorry,Thehouseisfullybooked.（客,满,满时用,）,）,Answer,回,回答：,Thatsall right.,Itdoesnt matter.,Farewell,告,告别,Good bye!,再见！,Seeyou!,再见！,Good night!,晚安！,Hope to seeyouagain!,欢迎下,次,次光临,！,！,D,irections,有关方,向,向的表,达,达,Howcan Iget to the,?,去,去XXX怎么,走,走？,Goupstairs/downstairs.上/下楼,。,。,Its on thesecond(third)floor.,在,在二楼,。,。,This way,please.,请,请这边,走,走。,Turn lef