《完美咨询》(Flawless Consulting)的

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Flawless Consulting,A Guide to Getting Your Expertise Used,Peter Block,Jossey,-Bass Publishers,1981,Methodology,Overview of Consulting Process,Phase 1. Entry and Contracting,Matching Wants and Offers,Phase 2. Data Collection and Diagnosis,Symptom or underlying problem,Phase 3. Feedback and Decision to Act,the report and presentation,Phase 4. Implementation,the main events,Phase 5. Extension, Recycle, or Termination,Approachs Assumptions,Problem Solving Requires,Valid Data,Effective Decision Making Requires,Free and Open Choice,Effective Implementation Requires,Internal Commitment,Approachs Goals,1. Establish a Collaborative Relationship,2. Solve Problems So they Stay Solved,3. Ensure Attention is Given to:,Technical Factors,Business Problems,Interpersonal Relationships,Developing Client Commitment,The Faces of Resistance,Give me more detail,Flooding you with detail,Delays,Impracticality,Confusion,Intellectualizing,Moralizing,Attach,Silence,Negotiating your Contract,Key Concepts,Mutual Consent,Valid Consideration,Some Rules,You can say NO,You can contract for behavior, but not for feelings,The contract must be 50/50,You cant contract with someone who is not in the room,SCOPE,Analysis Boundaries,Project Objectives,Your/Client Roles,Information Needs,Expected Products,Support Required,Involvement Required,Schedule Requirements,Confidentiality,Success Criteria,Data Collection and Diagnosis,Keep simplifying, narrowing, reducing the study focusing on the next actions required of the client,Use Business Language,Maintain relationship(s) with the Client(s),Is the Client the Problem?,STEPS,Clarify Presenting Problem, Inquiry Dimensions and Who will be involved.,Proceed?,Plan data collection.,Collect data/opinions.,Isolate key information.,Determine Real Problem(s).,Data Summary (Findings).,Data Analysis (Conclusions),Feedback and Decision to Act,Manage the meeting,If you present a clear and simple picture of why the underlying problem exists, the client will have as many ideas for recommendations as you have.,CONTENT,Restate contract,Present Agenda,Present Facts,Present Diagnosis,Present Recommendations,Get decision to proceed,Schedule next step,Give Support,Ending the Project,Give feedback on how the client managed the project,Get feedback from the client on how you managed the project,Discuss future support/wants,Celebrate,