OCS 2007 R2 系统管理-第09部分 统一消息

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Click To Edit Title Slide,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Office Communications,Server,2007,统一消息,课程目标,Exchange,统一消息介绍,统一通讯展示,集成,UM/OCS,为用户带来的好处,部署流程,Exchange,统一消息展望,扩展了邮箱功能,集成语音邮件和传真能力,统一的存储,传递和目录服务,统一的基础架构,简化了系统维护和管理的成本,Exchange,统一消息收益,用户,GUI ,Outlook,和,Outlook,Web,Access,直接访问,TUI (,通过,普通电话听取,),按键或英文语音控制,管理员,利用管理员,Exchange,的知识,集成安全性,(,没有超级用户,),集中管理语音邮件系统,Exchange,统一消息特性,Voice Messaging and Fax Services,Call answering,Outlook,Outlook Web Access,Fax receiving,Outlook Voice Access,E-mail, voice mail, calendar, and contacts,Automated Attendant,统一通讯革命,传统的网络元素,Exchange 2007 UM,介绍,Office Communications Server 2007,介绍,完整的,UC,解决方案,传统的网络元素,External phone,Phone companys Central Office,Traditional PBX,Internal phones,Voice Mail,Exchange Servers,Active Directory,Internal phones,LCS 2005,IM,Exchange 2003,Email/Cal/Contacts,LCS Servers,Communicator IM,ActiveSync/Outlook/OWA,Exchange 2007 UM,介绍,External phone,Phone companys Central Office,Traditional PBX,Internal phones,Active Directory,Internal phones,LCS 2005,IM,LCS Servers,Office Communicator (OC),UM VoIP Gateway(s),Circuit-switched protocols,Unified Messaging Server(s),Exchange 2007,Email/Cal/Contacts,Voicemail/Fax/ Speech Access,Exchange 2007 Servers,Mailbox,CAS,Hub Transport,ActiveSync/Outlook/OWA,Exchange 2007 Servers,Mailbox,CAS,Hub Transport,Office Communications Server 2007,介绍,External phone,Phone companys Central Office,Traditional PBX,Internal phones,Active Directory,Office Communications Server 2007,IM,VoIP,MCU,OCS 2007 Servers,FE Servers,BE Servers,MCU,OC,UM VoIP Gateway(s),Circuit-switched protocols,Unified Messaging Server(s),Exchange 2007,Email/Cal/Contacts,Voicemail/Fax/ Speech Access,OCS 2007 Basic GW,OCS 2007 Advanced GW,OCS 2007,Mediation,Server,Phones,ActiveSync/Outlook/OWA,完整的,UC,解决方案,External phone,Phone companys Central Office,Exchange 2007 Servers,Mailbox,CAS,Hub Transport,Active Directory,OC,Unified Messaging Server(s),Advanced GW,Phones,OCS/UM VoIP,Gateway,ActiveSync/Outlook/OWA,Office Communications Server 2007,IM,VoIP,MCU,Exchange 2007,Email/Cal/Contacts,Voicemail/Fax/ Speech Access,OCS 2007 Servers,FE Servers,BE Servers,MCU,整合,UM/OCS,好处,单点登陆,更容易语音邮件访问,邮件主题和未接来电提示,语言邮件访问,语音邮件和未接来电主题显示,语音邮件和未接来电 优先权,集成的通讯能力,集成未接来电通知和呼叫转移,集成语言邮件,支持自动话务员和电话系统访问,集成工作原理,Communication Server,语音组件,呼叫转移,自动话务员,电话访问,语音邮件回放,未接来电,/,呼叫转移,UM/UC Object Relationships,Communications Server 2007,语音组件,PublicClouds,MSN,AOL,Yahoo,OutsideUsers,Access,Server,DMZ,Data,Media,SIP,Federated,Businesses,FE Server(s),(Registrar/Proxy/Presence Server),InboundRouting,OutboundRouting,Backend,SQL server,UC endpoints,Archiving,CDR,AD,Voice MailRouting,Advanced,Media GW,Exchange,2007 UM,Voicemail,(Mediation,Server),PSTN,FE Server(s),(Registrar/Proxy/Presence Server),InboundRouting,OutboundRouting,BackendSQL server,UC endpoints,Voice MailRouting,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,来电转统一消息(语音邮件),1. External user calls OCS user,PSTN,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Voice MailRouting,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,来电转统一消息(语音邮件),PSTN,2. OCS rings users client,InboundRouting,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Voice MailRouting,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,来电转统一消息(语音邮件),PSTN,InboundRouting,3. User does not answer, OCS has a cache of UM servers in memory,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,来电转统一消息(语音邮件),PSTN,InboundRouting,4. OCS routes call to UM,Voice MailRouting,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,来电转统一消息(语音邮件),PSTN,InboundRouting,Voice MailRouting,5. UM consults AD,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,来电转统一消息(语音邮件),PSTN,InboundRouting,Voice MailRouting,6. UM fetches greeting from mailbox,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,来电转统一消息(语音邮件),InboundRouting,Voice MailRouting,7. UM plays greeting and records message,PSTN,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,来电转统一消息(语音邮件),InboundRouting,Voice MailRouting,PSTN,8. UM submits the message to Hub Transport,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Mailbox,Mail endpoints,来电转统一消息(语音邮件),InboundRouting,Voice MailRouting,PSTN,9. Hub Transport delivers the message to Mailbox server for storage,Hub,Transport,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Mailbox,来电转统一消息(语音邮件),InboundRouting,Voice MailRouting,PSTN,Hub,Transport,10. Users can access messages via diverse clients,Mail endpoints,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,自动话务员,InboundRouting,Voice MailRouting,1. External user calls auto attendant,PSTN,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,自动话务员,InboundRouting,Voice MailRouting,PSTN,2. No UC endpoints for Auto Attendant, OCS goes to next step,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,自动话务员,InboundRouting,PSTN,3. OCS routes call to UM,Voice MailRouting,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,自动话务员,InboundRouting,PSTN,Voice MailRouting,4. UM consults AD,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,自动话务员,InboundRouting,Voice MailRouting,5. UM plays prompts, captures target user,PSTN,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,自动话务员,InboundRouting,Voice MailRouting,6. Caller is connected to the target user,PSTN,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,电话访问,InboundRouting,Voice MailRouting,1. Subscriber calls to access their mailbox,PSTN,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,电话访问,InboundRouting,Voice MailRouting,PSTN,2. OCS has cache of UM servers in memory,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,电话访问,InboundRouting,PSTN,3. OCS routes call to UM,Voice MailRouting,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,Unified,Messaging,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,电话访问,InboundRouting,PSTN,Voice MailRouting,4. UM consults AD,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,电话访问,InboundRouting,PSTN,Voice MailRouting,5. UM interacts with the subscribers mailbox,Unified,Messaging,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,UC endpoints,Advanced,Media GW,(Mediation,Server),AD,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,电话访问,InboundRouting,Voice MailRouting,Unified,Messaging,6. Mailbox contents are streamed back to user,PSTN,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,Advanced,Media GW,(Mediation,Server),AD,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,语音邮件回放,InboundRouting,Voice MailRouting,Unified,Messaging,PSTN,1. Uses Exchange web services to display voicemail count,UC endpoints,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,Advanced,Media GW,(Mediation,Server),AD,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,语音邮件回放,InboundRouting,Voice MailRouting,Unified,Messaging,PSTN,UC endpoints,2. Makes call to users own voice mail. OCS has cache of UM servers in memory,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,Advanced,Media GW,(Mediation,Server),AD,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,语音邮件回放,InboundRouting,Unified,Messaging,PSTN,UC endpoints,3. OCS routes special SIP Invite to UM,Voice MailRouting,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,Advanced,Media GW,(Mediation,Server),AD,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,语音邮件回放,InboundRouting,Unified,Messaging,PSTN,UC endpoints,Voice MailRouting,4. UM consults AD,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,Advanced,Media GW,(Mediation,Server),AD,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,语音邮件回放,InboundRouting,Unified,Messaging,PSTN,UC endpoints,Voice MailRouting,5. UM retrieves message from Mailbox,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,Advanced,Media GW,(Mediation,Server),AD,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,语音邮件回放,InboundRouting,Unified,Messaging,PSTN,UC endpoints,Voice MailRouting,6. UM plays message to,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,Advanced,Media GW,(Mediation,Server),AD,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,未接来电,/,呼叫转移,InboundRouting,Unified,Messaging,PSTN,UC endpoints,Voice MailRouting,1. Internal user calls OCS user,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,Advanced,Media GW,(Mediation,Server),AD,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,未接来电,/,呼叫转移,Unified,Messaging,PSTN,UC endpoints,Voice MailRouting,2. OCS rings users client,InboundRouting,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,Advanced,Media GW,(Mediation,Server),AD,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,未接来电,/,呼叫转移,Unified,Messaging,PSTN,UC endpoints,Voice MailRouting,InboundRouting,3. User does not answer,OCS has a cache of UM servers in memory,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,Advanced,Media GW,(Mediation,Server),AD,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,未接来电,/,呼叫转移,Unified,Messaging,PSTN,UC endpoints,InboundRouting,4. OCS sends special SIP request to UM specifying missed call,Voice MailRouting,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,Advanced,Media GW,(Mediation,Server),AD,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,未接来电,/,呼叫转移,Unified,Messaging,PSTN,UC endpoints,InboundRouting,Voice MailRouting,5. UM retrieves message from Mailbox,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,Advanced,Media GW,(Mediation,Server),AD,ClientAccess,Hub,Transport,Mailbox,Mail endpoints,未接来电,/,呼叫转移,Unified,Messaging,PSTN,UC endpoints,InboundRouting,Voice MailRouting,6. UM submits the missed call message to Hub transport,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,Advanced,Media GW,(Mediation,Server),AD,ClientAccess,Mailbox,Mail endpoints,未接来电,/,呼叫转移,Unified,Messaging,PSTN,UC endpoints,InboundRouting,Voice MailRouting,7. Hub transport delivers the message to Mailbox for storage,Hub,Transport,FE Server(s),(Registrar/Proxy/Presence Server),OutboundRouting,BackendSQL server,Advanced,Media GW,(Mediation,Server),AD,ClientAccess,Mailbox,未接来电,/,呼叫转移,Unified,Messaging,PSTN,UC endpoints,InboundRouting,Voice MailRouting,Hub,Transport,8. Mail clients can access the missed call email,Mail endpoints,集成步骤,安装,OCS UC,和,Exchange UM,安装根证书,创建,UM,拨号计划,,必须是加密方式,分配电话访问号码,为每个拨号计划创建,OCS,Location Profile,Location Projile,名字必须是拨号计划的,FQDN,名,运行,ExUM,集成工具,为每个,LCS,池创建,UM,IP,网关,赋予,OCS,读取,Exchange,UM AD,对象的权利,运行,OCS,集成工具,建立,SA,和,AA,联系人帐号,检测,Location Profile,和,SIP Dial Plan,名字是否匹配,Lab: Configuring And Using Exchange Server 2007 Unified Messaging,After completing this lab you will be able to,Configure Unified Messaging and Office Communications Server 2007,Configure Personal Voice Mail Settings,Test Unified Messaging and Office Communications Server 2007 integration, 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.,The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.,
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