国外运营商的维护KPI

HUAWEI TECHNOLOGIES CO., LTD.,Page,*,单击此处编辑母版标题样式,Huawei Confidential,英文标题,:32-35pt,颜色,: R153 G0 B0,内部使用字体,:,FrutigerNext LT Medium,外部使用字体,: Arial,中文标题,:30-32pt,颜色,: R153 G0 B0,字体,:,黑体,英文正文,:20-22pt,子目录,(2-5,级,) :18pt,颜色,:,黑色,内部使用字体,:,FrutigerNext LT Regular,外部使用字体,: Arial,中文正文,:18-20pt,子目录,(2-5,级,):18pt,颜色,:,黑色,字体,:,细黑体,配色参考方案：,建议同一页面内不超过四种颜色，以下是组配色方案，同一页面内只选择一组使用。,（仅供参考）,客户或者合作伙伴的标志放在右上角,.,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,英文目录标题,:35-40pt,颜色,: R153 G0 B0,内部使用字体,:,FrutigerNext LT Medium,外部使用字体,: Arial,中文目录标题,:35-40pt,颜色,: R153 G0 B0,字体,:,黑体,英文目录正文,:28-30pt,子目录,(2-5,级,) :20-30pt,颜色,:,黑色,内部使用字体,:,FrutigerNext LT Regular,外部使用字体,: Arial,中文目录正文,:28-30pt,子目录,(2-5,级,):20-30pt,颜色,:,黑色,字体,:,细黑体,Thank you,单击此处编辑母版标题样式,HUAWEI TECHNOLOGIES CO., LTD.,Page,*,单击此处编辑母版文本样式,单击此处编辑母版文本样式,单击此处编辑母版文本样式,单击此处编辑母版文本样式,HUAWEI TECHNOLOGIES CO., LTD.,Huawei Confidential,CONFIDENTIAL,英文标题,:40-47pt,副标题,:26-30pt,字体颜色,:,反白,内部使用字体,:,FrutigerNext LT Medium,外部使用字体,: Arial,中文标题,:35-47pt,字体,:,黑体,副标题,:24-28pt,字体颜色,:,反白,字体,:,细黑体,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,HUAWEI TECHNOLOGIES CO., LTD.,Huawei Confidential,英文标题,:32-35pt,颜色,: R153 G0 B0,内部使用字体,:,FrutigerNext LT Medium,外部使用字体,: Arial,中文标题,:30-32pt,颜色,: R153 G0 B0,字体,:,黑体,英文正文,:20-22pt,子目录,(2-5,级,) :18pt,颜色,:,黑色,内部使用字体,:,FrutigerNext LT Regular,外部使用字体,: Arial,中文正文,:18-20pt,子目录,(2-5,级,):18pt,颜色,:,黑色,字体,:,细黑体,配色参考方案：,建议同一页面内不超过四种颜色，以下是组配色方案，同一页面内只选择一组使用。,（仅供参考）,客户或者合作伙伴的标志放在右上角,.,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,HUAWEI TECHNOLOGIES CO., LTD.,单击此处编辑母版标题样式,单击此处编辑母版文本样式,单击此处编辑母版文本样式,单击此处编辑母版文本样式,单击此处编辑母版文本样式,INDOSAT 2G & 3G Maintenance Project year 2008,Kick-off Meeting,Contents,Overview(2G&3G),Organization Chart,Site Distribution,KPI Requirements,SOW,Responsibility Matrix,Optimization Methodology,Page,3,Overview,2G & 3G KPI Maintenance Project (Kalimantan, South-Sulawesi),2G : (South-Sulawesi area), 2259 TRX (BTS 338 sites ),3G: 113 Sites(include new sites).,Remark:(2G out of south-sulawesi without KPI commitment),Project Officially starts on the 1,st,of Nov 2008 in the PO( Actual W3 of Jan),Target: Maintain KPI Performance 8 months,Service Team in Charge: by Huawei RNP/RNO team,2nd month Optimization Services,2G&3G Maintenance Project period: 8 Months,Kick-off,Project start,W52,th,Dec 2008 (Baseline),1st Month Optimization Services,week 35,August 2009,3rd Quarterly acceptance,1,st,Quarterly,acceptance,Week 13,March 2009,4,th,month optimization services,2,nd,Quarterly acceptance,Week 26,June 2009,7,th,month optimization services,W4(26) January 2009,February 2009,April 2009,July 2009,May 2009,5,th,month optimization services,Page,4,Project Organization Chart,Project Manager (Jakarta) Wang Xiao Long,Technical Support,Platform(2G&3G),Mr. Yohannes,BSS Tech Support,Lim Hau sen & Arief F,Regional Team coordinator Makassar 2G & 3G (Ramadhon),2G Area Drive tester,Mr. Budi,3G Area Drive Tester,Mr. Budi,(only Makassar urban),Regional Team coordinator,Balikpapan & Samarinda 3G (Christofer),3G Drive Tester,TBD,3G team RNO support,(Ms. Tesha),3G Support (Jakarta),2G support (litao),Page,5,Project Point of Contact,INDOSATs key person in charge:,Huaweis key person in charge:,Positions,Name,Tel,email,INDOSAT,Project Manager,Wangxiaolong,081511009881,wangxiaolong,INDOSAT,Data and statistics 2G,Herbertt,08111980551,herbertt,INDOSAT,Regional Optimization Manager (Makassar)2G&3G,Romadhon,081511614090,romadhon,INDOSAT,Optimization Engineer(Makassar)2G,Firman,081511111865,firmanwk,INDOSAT,3G Coordinator,sulistyo,081511111835,sulistyo,INDOSAT,Optimization Engineer Support (Makassar)3G,Tesha,08111980533,Tesha,INDOSAT,Regional Optimization Manager (Balikpapan)3G,Christofer D,081511614538,christofer,Page,6,Maintenance KPI Site Distribution 2G,Remark: aim of DT is well-handled VIP complaint to ensure network quality,KPI maintenance,338 sites(south-sulawesi),Page,7,There are a total 59 sites (including 6 IBC) in 3G Indosat Makassar area dividing with 4 clusters.,A: 17 sites,B: 13 sites,C: 16 sites,D: 7 sites,IBC : 6 sites,RNC : 1,3G Project Introduction,A,B,C,D,Page,8,There are a total 31 sites (including 3 IBC) in 3G Indosat Balikpapan area.,Outdoor: 27 Sites,IBC : 4 sites,RNC : 1,3G Project Introduction,Page,9,There are a total 10 sites in 3G Indosat Samarinda area. This site are move from Balikpapan (first planning for Balikpapan 40 Site),Outdoor: 10 Sites,RNC : follow/same with Balikpapan RNC,3G Project Introduction,Page,10,Scope of Works,Object:,RAN & BSS System (2G & 3G ),Services:,Huawei will maintain KPI in Makassar (Urban + Sub Urban) area only with total 2259 TRX,(338 sites),for 8 months (for 2G services) and 59 Node B in Makassar area (for 3G services) and 41 node B in Balikpapan & Samarinda area (for 3G services),Other area (3079 TRX) in Sulampapua (exc. Makassar), there are No KPI commitment and Huawei will provide for :,Daily Report,Weekly Report,BSC & RNC Analyses Parameter,Suggestion for Troubleshooting,Suggestion for Parameter Changing,Monthly report analyses,For point a-f, Huawei will do by remotely in Jakarta.,Huawei will provide complaint analyses support for VIP customer by providing OSS Drive Test max. 16 times (each month 2 complaints for 8 month support). Huawei team will support by remotely from Jakarta. In this case, if needed Huawei team can support by on-site if by remotely cant solve the problems.,System,region,KPI commitment,Site,2G,south-sulawesi,OK,338,2G,Out of south-sulawesi,NO,410,3G,Makassar,OK,59,3G,Balikpapan & Samarinda,OK,41,Page,11,KPI target (2G),OSS,OSS KPI,Weighting,MIN TARGET,TARGET,MAX TARGET,CSSR,25%,Baseline - 5%(100%-Baseline),Baseline,(W52),Baseline + 15%(100%-Baseline),CDR,25%,Baseline + 5%(Baseline),Baseline,(W52),Baseline - 15%(Baseline),HOSR,10%,Baseline - 5%(100%-Baseline),Baseline,(W52),Baseline + 15%(100%-Baseline),% Cells with CSSR 95% of previous day cases monitored, analyzed, taken action and reported by 12:00AM,b. Audit neighbour and parameters consistency check (4% weight),c. Activate half rate on some cells include re-arrange TSU if needed to support it (4% weight),d. Perform packet switch and circuit switch balancing based on Indosat requirement (add and reduce PDCCH) (4% weight),e. Perform dual band load balancing GSM 900 DCS1800 (4% weight),f. Audit and analyze to balance between SDCCH and TCH (4% weight),Daily action and reported in weekly meeting,2,Problem Solving on Quality Problems (20% weight),a. Top worst cells (CDR, maximum 20 cells per week) improvement (Criteria: OPEN 3% and CLOSED -86 dBm on agreed routes,M,10.0%,Baseline,8,Ec/No = -9 dB,M,10.0%,Baseline,9,PDD (3G 3G),M,5.0%,Baseline,*The baseline for each KPI shall be better than or the same with the threshold value which to be agreed mutually.,Otherwise, the threshold will be used as target instead of the baseline.,Page,14,KPI target (3G),The KPI target for Passive Test Measurement (OSS Statistic) is as follow:,SoC 4,Category,OSS KPI Name,W,Min Target,Target*,Max Target,1,Accessibility,RABs Setup Success Rate,15.00%,Baseline - 5%(100% - Baseline),Baseline,Baseline + 15%(100% - Baseline),2,Retainability,RABs Drop Ratio,15.00%,Baseline + 5%(Baseline),Baseline,Baseline - 15%(Baseline),3,Soft Handover Overhead,10.00%,Baseline + 5%(Baseline),Baseline,Baseline - 15%(Baseline),4,Handover Success Rate,10.00%,Baseline - 5%*(100% - Baseline),Baseline,Baseline + 15%(100%-Baseline),5,Integrity,% HSDPA User Data Throughput = 650 kbps,25.00%,Baseline - 5%,Baseline,Baseline + 15%,6,CQI (Median),15.00%,Baseline - 5%(Baseline),Baseline,Baseline + 15%(Baseline),7,% Cells with load = 65% for DL or 50% for UL,10.00%,Baseline + 2.5%,Baseline,Baseline - 5%,*The baseline for each KPI shall be better than or the same with the threshold value which to be agreed mutually. Otherwise, the threshold will be used as target instead of the baseline.,Page,15,Baseline for 2G&3G,Page,16,Work master plan 2G & 3G,Routine optimization service,TOP Worse cell optimization,Parameter optimization,Frequency re-planning for TRX UG,recommendation for antenna system adjustment,Hot area KPI improvement,Frequency audit & re-planning,Performing drive test to support network optimization activities,Suggestion for capacity management (traffic rebalance)or RF optimization (antenna down titl),Regular meeting & optimization report,Regular meeting with region any time,Optimization actions approve by region office,Optimization report submit monthly by monthly,Page,17,Optimization step for 3G,Page,18,Optimization step for 2G,Page,19,Routine Optimization,Cell Rearrangement,Operators Feedbacks,Y,Network issues Collection,KPI Issues List,CRs from Network Audit,Statistic Data Analysis,Parameter/Features Analysis,BSC Log Analysis,Optimization Proposal,Proposal Approval& Implementation,Issue Solved?,Signaling Trace& DT,DT/Trace Data Analysis,Optimization Proposal,Proposal Approval& Implementation,Issue Solved?,Case Study& Report,Y,N,Page,20,Acceptance,Y,Start up,Identifying TOP N KPI Issues,DT& Stats KPIs Evaluation Report,Data Collection,BSC Configuration,BSC and BTS Logs/Alarms,Gathering Data Analysis,DT Required?,Drive Test &Analysis,Y,N,Change Proposals,Implementation Proposals,Failures Solved?,N,KPI Optimization,Page,21,Responsibility Matrix _ 1,Preparation,Task,Description,Huawei,indosat,1.1,Providing the planned and implemented engineering parameters info for the optimized network.,R,S,1.2,KPI Baseline & Target Confirmation,R,R,1.3,Confirm the weekly meeting and report template,R,S,Network Audit,Task,Description,Huawei,indosat,1.4,Checking and comparing engineering parameters with planning and optimization requirements,Finding inconsistency,R,1.5,Checking and comparing system parameters set in BSC/BTS/RNC/NodeB,Finding configuration inconsistency,R,1.6,Traffic statistics & capacity bottlenecks analysis,R,s,1.7,Change proposal review and approval,S,R,1.8,Change proposal implementation,Updating the engineering parameters database,R,S,Page,22,Responsibility Matrix _ 2,Network Optimization,Task,Description,Huawei,indosat,3.1,RF Problems Collection (including customer complaint),R,S,3.2,Drive Test and Analysis,R,3.3,Root cause analysis for RF problems/KPI issues,Propose optimization suggestions,R,3.4,Parameter Adjustment for Critical and Global Approval,R,3.5,Parameter adjustment,R,3.6,Hardware Problem ( Out of Huawei Warranty),S,R,3.7,Optimization case study and report,Review and Approval the report,R,S,3.8,Antenna Orientation and Tilting Adjustment,R,A,3.8,KPI Acceptance Test and Report,R,3.9,Review and approve the KPI Acceptance Test Report,S,R,Page,23,Responsibility Matrix _ 3,Network KPI ATP,Task,Description,Huawei,indosat,2.1,Defining Performance metrics and report format,Setup work process of Network KPI Monitoring Service,R,S,2.2,KPI monitoring& analyzing,R,2.3,Output KPI weekly monthly report,R,2.4,Review and accept KPI reports,S,R,Page,24,Difficulty &help,1. if any marketing program.or any re-parenting work to impact to Huawei network, we have to discuss with Indosat to find a solution how to maintain KPI .,2. The total number of DT is 16 times during 8 months out of makassar, if DT times exceeding, huawei will have a discussion with indosat about commercial issue if needed.,3. We have to exclude cells which become worse because it is not Huawei responsibility (like transmission, hardware problem TRX & CE UG not timely or not solve very fast).,4. Huawei will make an best effort to support indosat region to achieve KPI target,Thank You,Communication Non Stop,