激励及员工满意度(英文版)课件

InternationalChurchofChrist,NigeriaMOTIVATIONMOTIVATIONANDJOBSATISFACTION InternationalChurchofChrist,NigeriaMOTIVATIONEmmanuelEmehFacilitator InternationalChurchofChrist,NigeriaMOTIVATIONContent-CharacteristicsOfEffectiveTeamMembers-Motivation:Definition-TheoriesAndProponentsInTheStudyOfMotivationAndJobSatisfaction-HerzbergAndMaslowsResearchFindings-TheMotivationCircle-PassionRevisited-JobSatisfaction-WholeBrainThinking-MentorshipModel-Q&ACharacteristicsofeffectiveteammembersTeammembersIndividualcommitmentCo-operationandsupportSenseofpurposeandurgencyAddressdisagreementsconstructivelyWillingtocontributespecialistskillsAbilitytogainrespect&enhancegroupsreputationWantstheteamtoachieveitsgoals-EffectiveteamsneedEffectiveTeamMembers InternationalChurchofChrist,NigeriaMOTIVATIONThechallengeHowdoyoustimulateteammemberstogivetheirverybestateverygiventime?InternationalChurchofChrist,NigeriaMOTIVATIONMOTIVATIONMOTIVATIONAnswer InternationalChurchofChrist,NigeriaMOTIVATIONMotivationisTheoverallsubjectofwhatdrivesus InternationalChurchofChrist,NigeriaMOTIVATION InternationalChurchofChrist,NigeriaMOTIVATIONClassExercise:IdentifytheirMotivationsvAdamandEve:DisobeyedGodvCain:KilledAbelvResidentsofBabel:Builtfirsthigh-risevAbraham:followedwithoutquestioningvJacob:LongestApprenticevJoseph:RighteouseveninalawlesslandvMoses:MissionMindsetvSamson:RomancewiththeEnemyvPaulofTarsus:SufferedfortheGospelkeepervSaul:TheKingdomismineMentalityvDavid:TheweepingKingInteractiveSessionSharewiththeclassabouttimeswhenyouhadfeltgood/badaboutyourJob InternationalChurchofChrist,NigeriaMOTIVATION InternationalChurchofChrist,NigeriaMOTIVATIONOverviewofTheoriesandProponentsinthestudyofMotivation&JobSatisfaction InternationalChurchofChrist,NigeriaMOTIVATIONTopNineTheoriesonMotivation InternationalChurchofChrist,NigeriaMOTIVATION InternationalChurchofChrist,NigeriaMOTIVATION InternationalChurchofChrist,NigeriaMOTIVATION InternationalChurchofChrist,NigeriaMOTIVATION InternationalChurchofChrist,NigeriaMOTIVATION InternationalChurchofChrist,NigeriaMOTIVATION InternationalChurchofChrist,NigeriaMOTIVATION InternationalChurchofChrist,NigeriaMOTIVATIONOurFocusHerzbergandMaslowResearchfindings InternationalChurchofChrist,NigeriaMOTIVATION InternationalChurchofChrist,NigeriaMOTIVATIONMOTIVATION InternationalChurchofChrist,NigeriaIn-trin-sicInward,inwardlyintra-,within1belongingtotherealnatureofathing;notdependentonexternalcircumstances;essential;inherent2locatedwithin,orexclusivelyof,apartEx-trin-sicFromwithout,outer,without1Notreallybelongingtothethingwithwhichitisconnected;notinherent2Being,coming,oractingfromtheoutside;Extrinsicreferstothatwhich,comingfromoutsideathing,isnotinherentinitsrealnaturetheextrinsicadvantagesofwealthIntrinsic&ExtrinsicFactors InternationalChurchofChrist,NigeriaMOTIVATIONINTRINSICYouwanttodoitEXTRINSICSomeonewantsyoutodoitPOSITIVEMotivationtowardsagoalNAGATIVEMotivationawayfromsomething“Writethisretortandyougetabonus”“Ireallywanttowritethisreport!”“Writethisretortoryougetfired!”“Ireallydontwanttowritethisreport!”4KindsofMotivation:WhywedothethingswedoIntroductiontoTheHygieneTheoryDescriptionWehavebasicneeds(hygiene needs)which,whennotmet,causeustobedissatisfied.Meetingtheseneedsdoesnotmakeussatisfied-itmerelypreventsusfrombecomingdissatisfied.Thehygienewordisdeliberatelymedicalasitisananalogyoftheneedtodosomethingthatisnecessary,butwhichdoescontributetowardsmakingthepatientwell(itonlystopsthemgettingsick).InternationalChurchofChrist,NigeriaMOTIVATIONThereisaseparatesetofneedswhich,whenresolved,domakeussatisfied.ThesearecalledMotivators InternationalChurchofChrist,NigeriaMOTIVATIONvIn these studies employees where asked what pleased and displeased them about their work.vHerzberg found that the factors causing jobsatisfaction(and presumably motivation)were different from those causing jobdissatisfaction.InternationalChurchofChrist,NigeriaTheResearchvHe developed the motivation-hygiene theory to explain these results.vHe called the satisfiers motivators and the dissatisfiers hygiene factors,using the term hygiene in the sense that they are considered maintenance factors that are necessary to avoid dissatisfaction but that by themselves do not provide satisfaction.InternationalChurchofChrist,NigeriaPeoplewereaskedabouttimeswhentheyhadfeltgoodabouttheirwork.ItwasdiscoveredthatthekeydeterminantsofjobsatisfactionwereAchievement,Recognition,Workitself,ResponsibilityandAdvancement.WealsofoundthatkeydissatisfieswereCompanypolicyandadministration,Supervision,Salary,InterpersonalrelationshipsandWorkingconditions.TheResearch2 InternationalChurchofChrist,NigeriaMOTIVATION InternationalChurchofChrist,NigeriaSelf-Self-ActualizationActualizationPursueInnerTalentCreativity.FulfillmentSelfEsteem/EgoStatusSelfEsteem/EgoStatusAchievement.Mastery.Recognition.respectBelonging.LoveBelonging.LoveFriends.Family.Spouse.loverSafetySafetySecurity.Stability.FreedomfromFearBasic(physiological)Basic(physiological)Food.Water.Shelter.warmthHierarchyofNeeds:MotivatorsandHygieneTheoryFiveneedssystemwhichaccountformostofourBehaviorMOTIVATIONMotivatorsMotivatorsHygieneFactorsHygieneFactors(Dissatisfiers)(Dissatisfiers)Ifthecompanyresolvedthe“DISSATISFIERS”,theywouldnotcreateSATISFACTION.TheObservation InternationalChurchofChrist,NigeriaMOTIVATION InternationalChurchofChrist,NigeriaMOTIVATIONItisnotPhysicalStrengthYouneedtobepaidontimeeachmonthsoyoucanpayyourbills.Ifyouarenotpaidontime,yougetreallyunhappy.Butwhenyougetpaidontime,youhardlynoticeit.Question:Whatfactorisyoursalary?Example1 InternationalChurchofChrist,NigeriaMOTIVATIONOntheotherhand,whenyoursupervisorgivesyouapatontheback,youfeelgood.Youdontexpectthiseverydayanddontespeciallymissnothavingpraiseallofthetime.Question:Whatfactoristhepatontheback?Example2 InternationalChurchofChrist,NigeriaMOTIVATIONUsingitGiveexamplesanddifferentiatebetweenhygieneneedsandmotivatorneeds.Ensureyouaddressmotivatorneedswhengettingsomeonetodosomething.Attackinghygieneneedsmaybeeffectivewhentryingtostopthemdoingsomething.DefendingBewareofthepersongivingyouwhatyoureallyneed.AskWhatsinitforthem?DiscusstheabovestatementAgainweask:WhatisyourMotivation?InteractiveSession InternationalChurchofChrist,NigeriaMOTIVATION InternationalChurchofChrist,NigeriaMOTIVATIONTopFactorsAffectingJobAttitudesLeadingtoDissatisfactionLeadingtoSatisfactionCompanypolicySupervisionRelationshipw/BossWorkconditionsSalaryRelationshipw/PeersAchievementRecognitionWorkitselfResponsibilityAdvancementGrowthThe theory argues that the opposite of satisfaction is not dissatisfaction,but rather,nosatisfaction.Similarly,the opposite of dissatisfaction is nodissatisfaction.MOTIVATION InternationalChurchofChrist,Nigeria InternationalChurchofChrist,NigeriaThemotivationcycle3.Success4.Recognition2.Commitment5.MotivationMotivatedteamsperformwellandworkhardtoachieveobjectives,deliveranddevelopRecognitionofthatsuccessbringsaboutmotivationCommitmentandachievingtheobjectivesbringspositiveresultCommitmentbeginswhentheteamstartstogiveprioritytotheachievementoftheobjectivesInvolvementstartswhenagroupofindividualscometogethertoshareacommonobjective1.Involvementpoints the way to developing high performance teams.WHEREAREYOUORTHINKYOUAREINTHISCIRCLE?InternationalChurchofChrist,NigeriaMOTIVATION InternationalChurchofChrist,NigeriaMOTIVATIONClassExercise:Whatdoyoudobest?PassionIfpeoplearoundyoucantfeelit,thenyouprobablydonthaveit.InternationalChurchofChrist,NigeriaMOTIVATIONFlashbackonIlorinsClassExercisePassionWhatareyouPassionateabout?InternationalChurchofChrist,NigeriaMOTIVATIONIhavenospecialtalents.Iamonlypassionatelycurious.-AlbertEinsteinAwards,RecognitionsAwards,RecognitionsandJobSatisfactionandJobSatisfaction InternationalChurchofChrist,NigeriaMOTIVATION InternationalChurchofChrist,NigeriaMOTIVATIONEMOTIONALPicturesWholesRelationshipsSynthesisSimultaneousthinkingTirefreeCHARACTERLOGICALWordsPartsSpecificsAnalysisSequentialthinkingTireboundCOMPETENCELEFTRIGHTWholeBrainThinking InternationalChurchofChrist,NigeriaMOTIVATIONUsUsingingBrainBiologyToBalanceYourBrainBiologyToBalanceYourRecognitionStrategyRecognitionStrategyRIGHT,LEFTANDWHOLEBRAINTHINKING InternationalChurchofChrist,NigeriaMOTIVATIONResearchhasshownthatcash,giftcertificatesandlifestyleitemsareineffectiverecognitionvehicles.Biologically,theydontwork.Ifthatisthecase,whyisittheywillbethemostoftenmentioneditemswhenemployeesareasked“Whatwouldyouliketoreceiveforrecognition”?TheanswerliesinMaslowsresearch.Maslowshowedthathumansaredrivenbyunfilledneeds,notbyunfilledwants.Thereisadifferenceinthetwo.Wants-Transientdesiresthatprovideonlyshort-termgratificationandtemporarybehaviorchangewhenfilled.Needs-Deepdesiresthatprovidelong-termfulfillmentandpermanentattitudechangewhenfilled.Avoiding“LeftBrain”Thinking InternationalChurchofChrist,NigeriaMOTIVATION1.A16yroldboyinheritsN300,000fromhisgrandmother.Hewantstobuyacarwithit.Whatheneedstodoissaveitforhiseducation.2.IinheritN300,000andlovetofish.WhatIwantisaboat.WhatIneedtodoissaveitforretirement.3.A6yroldisgivenN100inagrocerystore.Shewantstobuysweets.Whatsheneedsismorenutritiousfood,suchasanapple.Employeesmay“want”cash,giftcertificatesorhouseholdgoodsifsurveyed,butresearchshowstheyarepoorvehiclesforrecognition.Examplesofconflictingwantsandneedsinourownlives InternationalChurchofChrist,NigeriaMOTIVATIONWeallneedhelpinourMotivationtogivemore InternationalChurchofChrist,NigeriaMOTIVATIONGet A Boost!Get A Boost!GetanduseEnergy/PowerWords“IfYouArentFiredWithEnthusiasm,YouWillBeFiredWithEnthusiasm”InternationalChurchofChrist,NigeriaMOTIVATIONEverythingbeginswithathoughtWhatyouthinkdetermineswhoyouareWhoyouaredetermineswhatyoudoWhatyoudooften,becomesahabitHabitsdetermineyourlifestyleLifestyledeterminesyourdestinyYourdestinydeterminesyourlegacy.InternationalChurchofChrist,NigeriaMOTIVATIONMotivationisaJourney,notaDestinationTheResult.Job Satisfaction!InternationalChurchofChrist,NigeriaMOTIVATIONQUESTIONS?InternationalChurchofChrist,NigeriaMOTIVATIONMOTIVATIONMOTIVATION InternationalChurchofChrist,NigeriaMOTIVATION