酒店D0030(376)

前厅部制度与程序FINANCE POLICY & PROCEDURES制度POLICYExtra Bed编号REF. NO.执行职位POSITION RESPONSIBLEFront Office Agency涉及部门DEPT.CONCERNEDFront Desk Personnel Housekeeping Dept.Sales Center 目的OBJECTIVE:The purpose of this policy is to accommodate the gusts need in extra bed through the well controlling system.执行程序PROCEDURES:1. Normally, certain amount of extra beds are equipped in guest floor and are available for guest upon request.2. On daily basis, the Front Desk shift leader should communicate with HSKP order taker for the updated extra bed inventory result shift by shift, and mark it down the counter for everyones information.3. Upon requested, Front Office Agency should check the availability of the extra bed before confirming with the guest.4. The Front Office Agency should explain to the guest about the extra bed charge and inform HSKP to place the extra bed into room if agreed, then update the existing extra bed inventory pasted at the counter.5. For any arriving group requesting for the extra bed, the Sale Center personnel should inform HSKP to hold up the space before hand.6. The request for extra bed received by the room attendance directly on the guest floor should be referred to Front Desk for handling, same procedure as step 3 and 4.7. Extra bed charge should be applied for those rooms with triple occupancy, even though the extra bed is not requested. The Front Office Agency should explain to guest when encountering.8. The duty Assistant Manager should be called to handle for any difficult found.政策制定人PREPARED BY审批人APPROVED BY执行日期EFFECTIVE376