资源描述
Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Level 2 Material,Elitegroup Computer Systems,Quality Systemintroduction, November 2002,TableofContents,Quality Policy,Quality Strategy,Quality System (Design QA/ SupplierQA,/ Process QA/ Customer ServiceQA),Quality Organization,Training System,TraceabilitySystem (SFCS),EngineeringChangeSystem,Quality Report & Improvement Plan,Quality Policy,ECS QualityPolicy,#1 Customersset the requirement,#2 Prevention,Each employee takes responsibility for their ownwork,Focusonanticipatingpotentialproblemsandpreventingthem,PreventionimprovesECS,sabilitytogetthingsrightfirsttime,-everytime,#3Continuousimprovement,Focusonasking,“,“why?,”,”,Tracingrootcauseofproblem,Establishingmethodtopreventrecurrence,#4Revolution,Continuousimprovement=evolution,Change,newprocesses&reengineering=revolution,ECSTotalQualityAssurance,Qualitypolicy:Preventionandcontinuousimprovement,Design QA,Supplier QA,A-system,DFM/DFT,NPI,EMI/Safetytest,Vendorsurvey,QAsystemaudit,Vendorperformanceassessment,Customercomplaintoperationreview,Process QA,CS QA,The pursuit of excellence and the trust in quality at affordable prices,IQC,IPQC,OQC,CQC (reliability & compatibility test),Customer complaints,DOA/RMA,FA/CAR,Escalation process,Technical support,Material buffer management,ECS andConglomerates 2003QualityTargets,Design QA,Establish NPI Rule,A-System,Component approval,NPI Criteria,Supplier QA,Productivity & Quality Improvement,Vender Survey/ Audit,QVL(60 vendors, 75 Fa.),Vender performance,monthly rating,Process improvement,ProcessQA,Improvequality & create added value,QS 9000Certification,SFCS,ECN 150/Month,Cost 300/Manpower,MB scrap 1.5,IQC 91%,OQC 1,600 DPPM,Customer satisfaction,Customer satisfaction 100%,Quality Policy: Prevention and Continuous Improvement,Reducecustomer dissatisfaction,Customer complaint,procession time 3 days,FA/CAROperation 5days,DOA 4,000 DPPM,RMA 2.0% (include NDF),RMA 1.5% (Verified),RMA early warning system,CS QA,QualityStrategy,QualityStrategy Pillars,Advanced Quality Planning,FactoryPrevention,Optimization&Continuous,Improvement,Reaction&Recovery,Thefirst2portionsareundertakenprimarilywiththefactoryproductiondepartmentasaninternalcustomerinmind.,Thelast2portionsareundertakenwiththeendcustomersinmind.,Strategies,(ProductLifeCycleview,),Strategy#2,MinimizeIntroFailureRate,Intro,R&D,Purchasing,ProductionRamp,AQP,Activities,Strategy#1,FMEANPI,Controlgates,Time,Present,Competition,Future,Strategy#3,EarlyProcessOptimizationduringMP,DOE,SPC,CLCA,&otherCIPs,Strategy#4,QualityEscalation,(externalfailures),Detect,contain&recovery,InherentQualityVendorQA,CustomerPerceivedFailureRate,ADVANCEDQUALITYPLANNING,FACTORYPREVENTION,OPTIMIZATION&CONTINUOUSIMPROVEMENT,REACTION&RECOVERY,DevelopmentofQualityStrategy,Decreasing ProductionCost,Increasing Profitability,Increasing Competitiveness,QualityPrevention Plan,Prevention andContinuous Improvement,QCQATQMRe-Engineering TOC,Development ofQuality Strategy,Cost ofQuality Failure,(1) Appraisal:,Production testing &Inspection, IQC,IPQC, OQC,(2) Internal Failures,:,TroubleShooting, Scrap & Lost),Rework,(3) External Failures:,FA/CAR,DOA/RMA,High Quality,Best Price, Good Service, More Flexible!,Cost ofQuality Prevention,(1) NPI,(2) QVLManagement,(3) Vendor Rating System,(4) SFIS,(5) Subcontractor SupportingSystem,(6) Field Analysis Engineering,(7) Employee Training,還沒有制度，建,立,立制度,已經有制度，落,實,實制度,StandardizationSimplificationComputerization,2003 ECS M/B QualityStrategy,Advanced Design Quality Management forNPI,2. Supplier JIT Delivery,3. Optimization of Shop floor controlsystem/Sub-Con. Integration,4. Reduce theNoise of Customerdissatisfaction,QualitySystem,BeaconConfidential,Simplified Quality AssuranceSystem,Objective,ControlMethod,Activity,Development,Parts &Supplier,Manufacturing,Shipping & SVC,Proto,Assy,Run-In,Inspection,Shipping,SVC,Pilot,Pre-Pro,Sourcing,Approval,Inspection,E/S,DesignVerification,Supplier Quality Management,Process Qualification,Customer Satisfaction,Verificationat each design stage,DesignReview,PartsQualification,SPC,Supplier Qualification,Continuous Supplier Improvement,On Going Reliability,Continuous QualityImprovement,Safety& Regulatory Audit,Service Parts Plan,LocalService Support,FieldData Analysis,Quality Planning,ReliabilityTest,EVT,DVT,PVT (ELP),Compatibility Test,Parts/Commodity QualificationTest,DFM/DFT,Cpk Verification,EMI Verification,Production &Ship-Hold Program,Analysis ofFieldQuality,FieldTrouble Shooting,Provide Service Parts,Parts& Product RMA,LocalSVC Support(US, Europe,Asia,SouthAmerica),ECN Control& Follow-up,Periodic Process Audit,WeeklyQuality Management Meeting,Safety&RegulationF-up,Moni,toring &Analysis ofMan,ufac,turing Date,Outgoing Quality Audit,Out of Box Audit,CpkImplementation,Supplier/SubContractorApproval,PeriodicSupplier Audit,QualityContractwith Supplier,SupplierControlbyQMSmember,IncomingInspection,Total Quality AssuranceStructure,QualityPolicy,To produce our productsfirst time rightandconsistently meeting and exceed,ing,ourcust,omer,requirements.In our company,qualitymeans not only justsatisfying our customerrequirements, but constantlyimproving our product quality.Ourcommitmentto product quality improvement extends fromthemanagement to all employeesin the company.,Sales &ServiceQA,Design QA,Vendor QA,Manufacturing QA,Focus,CustomerSatisfaction,CustomerOriented Design,Defect FreeMate,rial,Supply,World ClassProcessCapability,MainActivities:,CustomerSatisfaction Survey,CustomerVisit,RushOrder,Li,neSiteStock,RMA,ReliabilityTest,DesignEvaluation,ProductManagement,TechnologyBreakthrough,IQC,Supplier PartnershipProgram,Supplier Audit,Supplier PerformanceEvaluations,QA SystemRefine,FMEAApplication,D.O.E. Application,SPC,Manufacturing Audit,Quality Assurance Framework,IQC Raw Material,OQC,OEM Site,Distribution,FinalQA,Process QA,IQC,Reliability test,SQA Semi F/G,DatebaseFeedback,Incoming Inspection,Vendor Support/Audit,Vendor Rating System,Dockto Stock Control,SemiF/G IQC,Subcontractor Support/Audit,SKD,Subcontractor Training,Roving,ESD,ECN Control,Process, PartsAbnormal Control,Purge/Rework Control,MVT Meeting,New Model/Version Transfer,Non-conformingcontrol,ShopFloorSystem,OQC Inspection,Pallet Reject Follow-up,Outof Box Audit,ShippingInspection,CustomerComplaint Feedback,CKD,Product,Design,ECSs QASYSTEM,Manufacturing,Customer,Complaint,Customer,Customer,NewProductIntroduction,SupplierQualityManagement,Production Engineering Center,ECSQualityManagement Systems,Design Quality Support,SupplierQualityManagementSupport,Manufacturing Quality Support,CLCAforCustomer Complaint,ECSSupportSystems,- Customer DataReporting- Training,QualityAssessment &Audit-Change Management,ProductRegulations& Safety-Documentation Control,CustomerComplaint Handling- DOA/RMA Operation,(Advanced DesignQualityManagement),NPI(NewProductIntroduction),Component Engineering &Qualification,Verification& Prevention,PreventRecurrence of Customer Complaint,Build upT,estPlan& Procedure,Review A3A4,ProductPilot Run Engineering,Review &ReduceECNReleaseQuantity,Build upParts SpecificationandCheck List,Review,Parts Specification& VendorTesting,QualityEngineeringDept.,(,SupplierJITDelivery,),Audit the qualifiedsuppliers/subcontractors,so as toapprovetheir quality system and product,qualitymatchingECSrequirements,DevelopSupplierQualityManagementSystem,so asto achieve the target ofJIT delivery,Ratingthe suppliers andsubcontractors qualityand supportthem,to improve processyieldrate,Improve qualifiedsuppliers and subcontractorsproduct quality by,periodic audit andconsultation,Supplier Quality Management Dept.,JITDelivery,FrameworkofManufacturingQualityAssuranceSystem,Native,Suppliers,SQA,IQC,Manufacturing,OngoingReliability/,CompatibilityTest,IPQC,OQC,OEMSites,End-users,Distributors,X,X,X,CustomerService,(RMA),SFCS,Cross-enterpriseOperation(2003/Q3),MANUFACTURING,BLACKBOX,CONTINUOUSIMPROVEMENT,QualityEscalation,QualityImprovementPrograms,RegularCustomerReview,Forums,QUALIYSUPPORTS,QualityAudit,Corrective/preventiveaction,DocConsystem,Calibrationsystem,Training,FACTORY QUALITYSYSTEM,START-UP&NPI,NPIChecklist,DFM/DFT,Product Training,Post MortemAnalysis,Production ReleaseCriteria,CUSTOM,ER,PROCESS CONTROLS,SPC, PVS,PCS, QAN,ESD, SFCS,Yieldtrigger,INCOMING,AQL,MRB,VFAR,VCAR,OQM,AQL,VOQA,FOQA,INPUT,OUTPUT,Customer ComplaintOperation,Response in24hrs,PreliminaryFA/CAR,in 3 workdays, FinalizedFA/CAR in 5workdays,- Quality Issues Escalation,- Close LoopCorrectiveAction,Technical Support,- In-countryRepair Training,- Duplicatethe FailureMode,Findout the Root Cause,E-Support,L.A./USA,Miami/USA,Taipei/Taiwan,ShenZhen/,China,Wijchen/,The Netherlands,CSD,Distributors,OEM/ Branch/ SI Customers,Customer Service,Quality Assurance,Quality Organization,ECS Taipei,Organization,Function,QD,PartApproval,New Product Verification,Failure Analysis &,Verification,Supplier management,Internal Audit,Customer Issue,Tracing and Management,Customer Window,Customer Satisfaction,Release FA&,EightD Report,零,件,承,認,New Product Verification,不,良,分,析,及,驗,證,Customer Satisfaction,Customer Window,Customer Issue,Tracingand Management,Internal Audit,Supplier management,Part Approval,FailureAnalysis &,Verification,ReleaseFA &,Eight DReport,PEC,QualityRelated Department of ECSM( ECS China ),PEC,QD,QD,TSD,TMD,TMD,TMD,TMD,Note :Qualitypolicyand planningare established by ECS Taipei. Thecustomer service affairs ofOEM/Global arein charge ofECS Taipei. The customer service affairs of ChinaSI arein charge ofECSM.,The“red color arrowhead”standsfor theaffairs whichcommanded byECS Taipei.,The“blue color arrowhead,”,”standsfor theaffairs whichare correlated the ECS Taipei withECSM,.,China SI,OEM&Global,QA,OrganizationalChart, Quality Division,RMA,QE,CSD,Organization,Training System,Types of Training,Skillstraining,Touch-up soldering, BGArepair/rework, machine operation/alignment, etc.,Supervisorytraining,Productivity,CTR,TraintheOperators,5S,QCCfacilitator,etc,Teamworktraining,QCC,TeamProblemSolving,Crossfunctionalprojects,etc,Specialknowledgetraining,DFM,SMT,WaveSoldering,PCB,FMEA,D.O.E.,SolderFailureAnalysis,etc,Managementtraining,Qualitydirection,staffstrategy,managingbreakthrough,etc,Languagetraining,English,Japanese,etc.,Others-,Presentationtraining,OJT,TPM,TQM,etc.,QualityImprovementActivities,Education,-Encourageemployeestogethigherdegreebyofferingscholarship,ProductandProcessTraining:,-Forumandlecture,OperatorCertification,Recruitandsystemtraining,ManagementTraining,TeamTraining-,5S,TQM,QCC,CapabilityTrainingforQuality,Manager,Supervisor/GroupLeader,Engineer,Operator,QualityLeadershipProgram;ManagementSPC,TQM;SPC;5S;ESD,D.O.E.;SPC;DesignGuide;SMTproblemlog;F/Tproblemlog,SPC;5S;ESD,PositionTraining,Manager,Supervisor,Group Leader,All,TheRole HR ManagementfortheNon-HRSupervisor,TheRoleHowtoBuild Team Concept.,ForemanLeadership;Howto do “On the Job Training”,On the Job Training,Education /TrainingSystem,Certification Program,Purpose:Improve operatorsskill andguarantee quality,Range:All MFG.direct operators,Resp:MFG.- majorresponser and cooperatewith HR,ENGandPEM,Flow:,FunctionSelected,Certification,Registration,Next Skill Training,SkillTraining,NO,ScientialTraining for Quality,Level,Training Items,Duration,Type,Manager,QLP,3 hours,Lecture,PSP(QC7&NQC7),6 hours,Lecture,Team Working,6 hours,Lecture,Learning Organization,3 hours,Lecture,Supervisor,TQM,3 hours,Lecture,PSP(QC7&NQC7),12 hours,Lecture/OJT,Team Building,6 hours,Lecture,Systems thinking,6 hours,Lecture,Engineer,PSP(QC7&NQC7),12 hours,Lecture/OJT,Team Consciousness,6 hours,Lecture,Creativity thinking,6 hours,Lecture,Operator,B,asic Quality Consciousness,3 hours,OJT,PSP(QC7&NQC7),12 hours,Lecture,CapabilityTrainingfor Quality,Level,Training Items,Duration,Type,Manager,FMEA,12,hours,Lecture,DOE,18,hours,Lecture,QFD,12,hours,Lecture,Supervisor,FMEA,12,hours,Lecture,DOE,18,hours,Lecture,SPC,12,hours,Lecture,TPM,6,hours,Lecture,Engineer,FMEA,12,hours,Lecture,DOE,18,hours,Lecture,SPC,12,hours,Lecture,5S,6,hours,OJT,Operator,Basic SPC,12,hours,Lecture/OJT,5S,6,hours,OJT,Traceability System(SFCS),SFCS-Architecture,SFCSSystem,PartsVerification,Module,Material,and,Tracking,Module,SMT,Module,DIP/Test,Module,Packing,Module,Shipping,Module,Material and,Tracking Module,PMC Module,Download MO Information from ERP System,Upload toERP System,DownloadShipping Informationfrom,Manufacture ControlModule,ERP,System,DataTracking Method,- Report and Web Function,Web Server,.,DB,Server,LAN (,Plant,),Internet,(Manufacture-ReportModule),SMO Module,Packing Station,Repair Station,Shipping Station,Web Module,Web Module,PartsVerification Module,Material and Tracking,Module,SFCS-Report type,Generate Analysis ReportwithNG and Repair,reasons,SFCS,ShowFactory,Productivity,YieldRate,Quality Status,ShowQuality Status,Repair/Top,12 NGs Status,Monitor Production,Status,WIP Status,History,Status,TraceProduction,Information,Engineering Change System,ECR/ECN Flowchart,RDCorrelativeRDProductionProductionInitiatorData CenterPMDepartmentEngineerPECQAControlDept.,ECR,Review by,correlative dept.,ECN,To modify,BOM,ECN Release,ECN,dispose sheet /or,advice sheet,ECR NO.,Checked,OK,OK,Close,NG,Release,Document,M/O,Rework,Inspection,NG,To turn to,warehouse,NG,OK,ECR,Conclusion,OK,NG,Engineering Change Flow Chart,ExternalRequest,InternalRequest,Customer,Supplier,Sales/AM,Purchasing,Factory,PE,PM,R&DDepartment,Solution Submitted as ECR,PM,PE,Sales/AM,CRB,Customer,ECN,DCC,OK,PM,RMA,Factory,PE,Sales/AM,Product,Manager,Purchasing,NO,Alert Phase,ECR Released,InvestigativePhase,ECR Approval Phase,EC,Implementation,Phase,ECN Released,ECN,Distribution,Phase,Legend:,1ECR:Engineering Change Request,2ECN:Engineering Change Notice,3CRB:ChangeReviewBoard,4DCC:Document Control Center,5PE:Production Engineering,QA,QualityReport&,Improvement Plan,* 5S,* ISO 9000,* QC 7Tools,* Control Chart,* Process Control Improvement,* Continuous Improvement,* Vendor Survey,* NPI,* KPI,* Vendor PerformanceAssessment,* ISO 14001,* TQM,* QS 9000/3C,* FMEAImplement,* SPC forerunner program,* Solderability Improvementproject,* Inspection &analyzing equipmentenhancement,QualityImprovementRoadmap(19982003),DPM,15000,10000,5000,2500,0,1998,1999,2000,2001,2002,2003,Yearly,12000ppm8000ppm5000ppm2500ppm1600ppm,1600,3000DPPM,*SolderabilityImprovementproject,*FMEAImplement,*QualityTraining:QS9000/3C,Soldertech.I,TQM,NPI,*ConductOraclesystemtosupplychain,*Qualityengineeringforsystemproduct,2500DPPM,*QS9000/3CImplement,*FMEAImplement,*Inspection&analyzingequipmentenhancement,*SPCforerunnerprogram,*QualityTraining:FMEA,Soldertech.II,TQM,NPI,SPC,*SQEfunctionenhancement,1900DPPM,*QS9000/3Ccertification,* SPC forerunnerprogram,* Quality Training :SPC, PFP,2200DPPM,* QS9000/3CImplement,* FMEA Implement* SPC forerunner program,* Quality Training :QualityCost, SPC,DPM,3000,2500,1000,0,Year,20024Q,20031Q,2Q,3Q,4Q,Yearly,2003 QualityImprovementRoadmap,2000,1600 DPPM,* QS 9000/3Ccertification,* SPCforerunner program,* Quality Training: SPC, PFP,IQC Batch Defect Rate,2%,IQC QualityLevel2000DPPM,OQC Batch Defect Rate9%,OQC QualityLevel(M/B),16,00DPPM,OQC QualityLevel(Barebone)1600DPPM,OQC QualityLevel(DeskNote)5000DPPM,OQC QualityLevel(System)5000DPPM,CQC Defect Rate1.5%,Customer Complain7 pcs/M,Quality Goal,Quality Record- Example,Quality Contact,Window,Quality ContactWindow,BackUp Material,Build,“,“Elitegroup Computer Systems”as apronoun of high qualitystandard in ITfield.,“ Excellent Quality,”,” tobe the spirit of ECSculture in order tobuild a worldclassquality systemwithuncontroversial customersatisfaction,Vision ofECS Quality System,Strategy of ECSQuality,Promote QualityManagement System,Phasein ScientificQuality System,IntegrateMFG Site Quality System,CoordinateQuality Education,Establisha Continual Improvement Mechanism for Quality,ECS Quality Organization,Supplier,Process,CQC,QIS,Procedure,Establishment,Audit & Analysis,Training,Customer,Experience,Quality,Management,QM Assistant,Management,Quality Engineering,Quality Assurance,Quality,System,Consulting,Testing,Technical Support,Customer Service,Mission Statement,Procedureestablish,finetune, integration &Continualimprovement.,Quality Education,Customer service : RMA, serving after sold,web site on line support,Consulting,Improvingin processquality ,Process standardization,KPI (keyperformance indicesfor quality ),QIT (quality improvementteam),QIS (quality informationsystem ),QTS (quality tracking system),Supplier quality improvement program,Evaluation,Period review /audit,QVL /QPL,ESQER( ECS supplierquality engineer representative ),Advanced Quality Planning,Focusis to addressmanufacturing risksand work to eliminate/ containahead offactory production,Activities,ProductionQualifications: EVT & DVT gates,Design guidelines &checklist,New supplier/component qualifications &selection,DFX Forums(Design reviewparticipation),Product &Process Risk Assessment (FMEA),Productionreadinessreviews :DVT& MVTgates,Direction:,Viewfactory asa key internalcustomer.,Factory Prevention,Focusis to prepareproductionprocessesforfactory pilot run stage in order tomaximizeproductionrampreadiness,Activities,ConcurrentEngineering activities,NPI planning &preparation, checklists and “line-start”criteria,FMEA,Pilot Runpostmortem analysis,Confirm key processparametersformassproduction,Utilizepilotrun control gates,Direction:,Factoryworkswith upstreaminternal suppliers todo things right thefirst time.,Optimization &Continuous Improvement,Focus is on early process optimization andeffective continuousimprovements,Activities:,Early processoptimization:,PerformD.O.E.& SPCat critical processes(e.g.,solderprinting, re-flow and wavesoldering stages),Continuous improvement:,Use factory performance indicatorssuch asmaterial & line dppmdata as trigger points (e.g., top3 process failures),Focus is on effectiveness ofRoot Cause Analysis& PreventiveCorrective Actions.,FocusedOQA process -customer testenvironment,Direction:,Captureall problems& defects in-house.Failures foundat customer sites are too late.,Reaction& Recovery,(especiallyforexternalqualityissues,),Defineprocesses &toolstoensure quick andcompleterecovery.,Activities:,Quality Escalationprocess,Control body(committee)tomanage recovery anddeterminerootcause,Quality Escalationreview forum determineseffectivenessofroot cause &correctiveactions to ensurenorepeats,Quarantine process,FormalprocessforNCM (raw, WIP& FG)with controlledexitcriteria(e.g.,rootcauseisknown& solution is available),CustomerSupport,CQEteamcoordinate recovery program,Direction:,Fast &controlledrecovery.No escapes.,
展开阅读全文