跨境电商模块四

,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2016/11/13,#,跨境电商操作专员岗位专业技能测试,考试时间：,180,分钟,科目一,跨境电商基础知识,序号,平台名称,分值分布,1,速卖通平台,35,分,2,敦煌网平台,30,分,3,eBay,平台,15,分,4,亚马逊平台,15,分,5,WISH,平台,5,分,合计,100,分,科目二,跨境电商实务操作,通识能力（各平台应知应会的操作能力）,100,分,总分,200,分,各平台考核分值分布,科目一,跨境电商基础知识,考核方式,分值和分值比例,说明,单选题,20,题，每题,1,分，共,20,分,只能选择一项，多选不得分。,多选题,30,题，每题,1.5,分，共,45,分,全部选对得分，选错一项即不得分，也不扣分。,判断题,35,题，每题,1,分，共,35,分,判断对错，无须改正。,合计,100,分,考核说明,科目二,跨境电商实务操作,考核方式,分值和分值比例,说明,模块一,运费核算能力,4,题，每题,2.5,分，共,10,分,需列出计算公式及计算步骤。,模块二,案例分析能力,2,题，每题,5,分，共,10,分,能就题中案例发生的原因，依据有关法律依据及应采取的合理方法进行解析。,模块三,风险防范能力,2,题，每题,5,分，共,10,分,找出风险发生的原因及规避措施。,模块四,客户服务与沟通能力,3,大题，,共计,30,分,根据所给资料，完成交易中的服务与沟通任务。,模块五,产品上传能力,40,分,根据所给数据包，在速卖通平台完成一款优质产品发布。,合计,100,分,总分,200,分,考核说明,Part,A,请用适当的短语匹配相应的选项，每题,1,分，共,6,分,。,1),关闭纠纷,（,C,）,A.under guarantee,2),有问题的产品,（,E,）,B,.fix a problem,3),解决问题,（,B,）,C,.close a dispute,4),补偿损失,（,D,）,D,.make up for the loss,5),原始包装,（,F,）,E,.faulty product,6),在保修期内,（,A,）,F,.original packaging,模块四,客户服务与沟通能力（,3,小题，共计,30,分）,Part B,正确选择下列适当的选项，填入以下,3,个空格，补全对话。每空,2,分，共,6,分,。,Buyer:Hello?,Seller:Hello.Is there something you like?,Buyer:Yes,I like the bag.,Seller:_ recently because its fashionable and matches well,with any clothes.,Buyer:$98 is too expensive._,Seller:The price is quite reasonable.,Buyer:_.I find that it was sold at$78 several days ago.,Seller:Yes,thats true.It was on sale last week.We sold at a price far below our cost.,A.It sells well.,B.I checked your selling record.,C.Can you lower the price?,答案：,1)A 2)C 3)B,Part,C,根据沟通要求为客服选择相匹配的选项（,3,小题，每题,6,分，共计,18,分,）,（客服的技巧对于物流的改善有着很大的作用。通过提高客服的技巧，给予买家更好的体验，减少物流带来的纠纷，对于电商操作专员来讲至关重要。）,（答题说明：根据所给资料，选择正确的模板完成售前、售中、售后、应对纠纷、提醒买家留评和申请更改中差评的正确操作。）,注：可利用所给的翻译工具进行翻译理解,。,1.,售前沟通,答案：资料,3,2.,售中沟通,答案：资料,2,3.,售后沟通,答案：资料,1,资料,1,This is an after-sale,资料,2,Boleto,是由多家巴西银行共同支持的一种支付方式,资料,3,Thank for your visit to my online store.,1.,不要错过机会！,2.,订单满,100,美元免运费。并将获得若干免费小样。,3.,请查看店内新款。,4.,包包活动开始啦！来参加限时购买吧！,5.,周年庆快乐！九折优惠。,6.,我们的正常营业时间是北京时间周一到周五早上,9,点到下午,6,点。,7.,所有电子邮件和订单将不会在周末和假期处理。,8.,买家一经支付我们就立即发货。,9.,运输费用需要额外的具体支付，请与我联系。,10.,我们将尽快提供帮助解决你的问题。,模块,四翻译句子,1.,不要错过机会,！,Dont miss out!,2.,订单满,100,美元免,运费。并将获得若干免费小样,。,Free samples and free shipping on order over$100.,3.,请查看店内新款,。,See whats new in stores.,4.,包包活动开始啦！来参加限时购买吧,！,The bags start now!Shop the collection for a limited time.,5.,周年庆快乐！九折优惠,。,Happy Anniversary!Heres 10%off.,6.,我们的正常营业时间是北京时间周一到周五早上,9,点到下午,6,点,。,Our normal business hour is Monday to Friday 9AM to 6PM Beijing Time.,7.,所有电子邮件和订单将不会在周末和假期处理,。,All emails and orders will NOT be processed during weekends and holidays.,8.,买家一经支付我们就立即发货,。,We will delivery to buyer as soon as pays for the item.,9.,运输费用需要额外的具体支付，请与我联系,。,Transport costs need to pay an additional,specific fees,please contact me!,10.,我们将尽快提供帮助解决你的问题,。,We will offer help to resolve your problems as fast as possible.,11.,这是一款高质量产品。,12.,与其他厂商相比，我们的产品质量上乘。,13.,我们保换质量不合格的产品。,14.,我们将给你新货,/,全额退款,/,礼物,/,打折扣。,15.,我们注意到您并末支付订单。,16.,为了与您将来的合作，我们愿意给予您,X%,的折扣。,17.,我们的价格是符合实际的,/,有吸引力的。,18.,我们将提供,25,美元,/,件包邮的批发价。,19.,请 你关注跟踪物流信息。,20.,清仓货物恕不退换。,11.,这是一款高质量产品,。,This is a quality product.,12.,与其他厂商相比，我们的产品质量,上乘。,Our products are superior to replace the defective ones.,13.,我们保换质量不合格的产品,。,We are responsible to replace the defective ones.,14.,我们将给你新货,/,全额退款,/,礼物,/,打折扣,。,We will give you a replacement/a full refund/a gift/a big discount.,15.,我们注意到您并末支付订单,。,We notice that you havent made the payment yet.,16,.,为了与您将来的合作，我们愿意给予您,X%,的折扣,。,For your future orders,wed like to give you a discount of X%off.,17.,我们的价格是符合实际的,/,有吸引力的,。,Our price is realistic/attractive.,18.,我们将提供,25,美元,/,件包邮的批发价,。,We could give you a wholesale price,25,$/piece(freight included),19.,请 你关注跟踪物流信息,。,Please keep tracking the shipping information.,20.,清仓货物恕不退换,。,Clearance Sales are final.,在发货后，给对方写一封英文站内信。,Dear buyer,The item XXXXXX you ordered has already been shipped out and the tracking number is XXXXXXXX.The shipping status is as follows:XXXXXXXXXX.You will get it soon.Thanks for your support.,Best Regards,邮件,Thanks!,Best Regards,Dear buyer,，,Thanks for your continuous support for our store.Here is our gift to you:15%off coupon.Please apply the coupon in your next purchase.,回馈老客户,Dear buyer,We have got your order.But it seems that the order is still unpaid.If theres anything I can help with the price,size,etc.,please feel free to contact me.After the payment is confirmed,I will process the order and ship it out as soon as possible.,Thanks!,Best Regard,.,我们注意到您并末支付订单。,We notice that you havent made the payment yet.,1.,标题不讲究语法,2.,基本词汇词组,3.,基本句子,4.,邮件以及格式,模块四 小结,