培训实用十大技巧（PPT34页)

,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hi-P U,2021/9/27,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Hi-P U,To understand the roles of a facilitator,理解培训师的角色,To develop skills in imparting knowledge and skills to learners.,提高传授给学员知识和技能的技巧,Workshop Objectives,课程目标,Agenda,议程,Workshop opening,课程开始,Roles of Facilitator,培训师的角色,Facilitation Model,培训模型,10 Facilitation Skills Introduction,十种培训技巧介绍,Feedback Skills,反馈技能,Practice with Feedback/Coaching,采用反馈,/,辅导来练习,Workshop Closure,课程完毕,Group Discussion,小组讨论,What do effective facilitators say/do?,优秀的培训师会说或做什么,?,What do ineffective facilitators say/do?,无效的培训师会说或做什么,?,What makes a GOOD facilitator?,什么是好的培训师,?,C,reate learning motivation,创造学习动机,F,riendly and willing to listen,友善和善于倾听,H,igh proficiency of the subject,对课程有深刻的认识,P,rovide effective feedback,提供,有效,的,反馈,C,lear and precise expression,清楚和准确的表达,H,andle questions effectively,有效的解答问题,Roles of a facilitator,培训师的角色,Respond to learners needs,对学员的需求作出反应,Create a safe environment,创造理想的学习环境,Achieve behavioral change,使学员有行为上的改变,Effective Facilitation Model,有效的培训模型,(1),TECHNICAL,KNOWLEDGE,(2),PREPARATION,(3),FACILITATION,SKILLS,(4),EVALUATION,Desired Outcome,Objective,Changes,Learners Needs,TNA,Training Design,Content&Chunking,Learning Methods,Implementation,Planning,Dates&Venue,Communication with,Learners,Rapport,Building,Coaching,Process,Mgt,Formal,Presentation,Continuous,Improvement,Level 1-4,Evaluation,Effective,Facilitation,Effective Facilitation Model,有效的培训模型,(1),技术知识,(2),培训前准备,(3),培训技巧,(4),评估,期望结果,课程目标,培训后的改变,学员训需求,培训需求分析,课程设计,内容、步骤和活动,教学方式,课程实施计划,日期和地点,与学员沟通培训信息,创造良好,的氛围,辅导,程序管理,正式表达,持续改进,四个层面的评估,有效的培训,Facilitation Skills,培训技巧,Rapport Building,创造良好的氛围,Coaching,辅导,Process Management,程序管理,Formal Presentation,正式表达,4 Major Facilitation Skill Categories,四大培训技巧类别,Rapport Building,创造良好的氛围,FS1-,M,aintain or,enhance self-esteem,维护自尊，增强自信,FS2-,L,isten and respond,with empathy,仔细聆听，善意回应,FS3-,A,sk for help and,encourage involvement,谋求协助，促进参与,FS1-Maintain or Enhance Self-esteem,维护自尊，增强自信,Specifically and sincerely acknowledge peoples ideas and suggestions,明确并有诚意地认可学员的意见和建议,Identify,compliment,and build on peoples achievements.,确定和表扬学员的成就,Avoid demeaning words or actions,避免有伤自尊心的言语及动作,Express confidence in peoples ability to apply new concepts and skills,鼓励学员充分应用所学的技能,Create,a climate in which people are more likely,to communicate openly.,创建公开交流的氛围,Example,例子,Dave:,“,I think the guy in the video did a good job of running the meeting,especially when the group got sidetracked.He said he understood their concerns,and then he listed them on an issue chart to discuss later.,”,“,我觉得录像里的人把会议主持得很好,.,尤其是当大家转移目标时,他说他了解了他们的疑问,并且把问题全列下来放在,issue chart,内以便之后再讨论,.,”,Facilitator:,“,Dave,you obviously see how important it is to address concerns and focus back on the topic at hand.Good.,”,(Compliment on Dave,s achievements),“,Dave,你明确的指出关注话题和解决疑问的重要性,.,很好,.,”,称赞了,Dave,的成就,.,FS2-Listen and Respond with Empathy,仔细聆听，善意回应,Actively listen without interrupting.,用心聆听不打断,Maintain eye contact.,保持眼神交流,Identify both facts and feelings,识别事实与感受,Respond verbally by identifying the feeling expressed and the content of what was said,用语言回应对方所表达的情绪和所说的内容,Show,youve heard their concerns,both,facts,and,feeling,.,表示你听到他们的心声,-,事实,与,感受,Example,例子,Stacy:,“,I think everybody needs to contribute to meeting deadlines and ensuring that no mistakes are made.I mean,the sum is greater than the parts.Everyone has to work together,.,”,我认为每个人都需要为了准时完成任务而努力并确保不出现问题，我是说，整体要比部分好，每个人都应该工作在一起,Facilitator:,培训师,“,Then what you,re saying is that collaboration is the key to improving productivity in your unit,(Facts).,那么你所说的是合作是提高生产力的关键,（事实）,From time to time we,ll find that not everyone understand the importance of collaboration.,”,(Feeling),我们会经常发现并不是每个人都理解合作的重要性,（感受）,FS3-Ask for Help and Encourage Involvement,谋求协助，促进参与,Ask open questions to encourage participation/sharing ideas/experiences.,通过开放式提问鼓励学员分享意见经验,Ask everyone to participate in solving problems and addressing concerns.,要求每个人都参与解决问题和关注话题,Call on individuals when you believe they can contribute,making sure to reinforce their input by complimenting their contribution.,如果你认为学员能解答问题，鼓励他们这样去做,Involve,everyone to ensure total participation.,确保每个人都有参与进来,Example,例子,Facilitator,:,培训师,“,It,s easy for meetings to get off track.Has anyone been in a meeting recently that seemed to go nowhere?,”,“,What,s your thoughts,?,”,“,会议很容易失控，在座的各位最近开会时有没有遇到这种状况？,”,“,当时你的感受如何？,”,Coaching,辅导,FS4-,G,iving instructions/Directions,给出指引,/,指导,FS5-,H,anding questions,问题解答,FS6-,P,rovide/Ensure effective,feedback,做出有效的辅导,/,反馈,FS4-,Giving Instructions/Directions,给出指引指导,Give,participants necessary,coaching,and,instructions,to carry out the activities.,在活动过程中,提供,给学员必要的,辅导,和,指引,Provide clear,thorough directions to help participants complete assignments.,做出清晰的指引帮助学员完成任务,-,Clarify purpose of the activity,澄清活动的目的,-Ex