酒店实务英语Module-5-Business-Center-and-Other-Services课件

酒店实务英语Module5BusinessCenterandOtherServicesContentsPart3Depositing luggagePart4ShoppingPart1Secretarial ServicesPart2Convention ServicesPart 1 secretarial services Learning Objectives l Get familiar with the procedures of providing Convention Servicesl Memorize the useful expressions in room reservation l Role play the dialoguesMaterial English in Hotel Material English in Hotel 1.Guessing the meaning of the expressions and terms in English of Chinese with the help of dictionaries.Warm-upAsking for help1Could you copy this for me?2Could you fax this for me?3Can I fax here?4Can I get on internet in my room?5How many copies do you want?6Will this come out well?Especially1Would you like to copy a little bit lighter?2I want to have this one enlarged?3Its slightly out of focus.4Shall I enlarge this to fit A4 paper?5Shall I reduce this to fit A4 paper?6Could you charge it to my room bill？寻求帮助寻求帮助 能帮我复印吗？能帮我复印吗？能帮我传真吗？能帮我传真吗？我能在这儿发传真吗？我能在这儿发传真吗？我能在房间上网吗？我能在房间上网吗？您要复印多少份您要复印多少份?冲印出来效果好吗？冲印出来效果好吗？特殊要求特殊要求 您想要印的浅色点？您想要印的浅色点？我想把这张放大一倍我想把这张放大一倍 有点模糊。有点模糊。我是不是要把它放大到我是不是要把它放大到A4A4纸那么大。纸那么大。我是不是要把它缩小到我是不是要把它缩小到A4A4纸那么大。纸那么大。我可以记在我的客房账单内吗？我可以记在我的客房账单内吗？Material English in Hotel Warm-up2.Match each word or phrase in the left with its synonym in the right.1.copy2.available3.in advance4.book upc.duplicateb.ahead of timea.sold outd.easily getMaterial English in Hotel Part 1 Secretarial ServiceslTask 3 Sending E-mailslTask 1 Duplicating DocumentslTask 2 Sending a FaxMaterial English in Hotel lTask 1 Duplicating Documents*Sample conversation B=Business Center Secretary G=GuestB:What I can do for you?G:I want to copy these documents.B:Let me see your original.G:Here you are.B:Oh,your original is not very clear.I cant guarantee that the copy will be very good.G:It doesnt matter.B:How many copies do you want?G:Five copies.B:Do you want colored photocopying or white and black?G:Colored photocopying,please.B:Do you want them urgently?G:No.Im going to be out in a moment.Could you send them to Room 2206 at eight tonight?B:OK.May I have your name?G:Liu.Thanks.B:Thats all right.Material English in Hotel 1.Listening practice Listen to the dialogue carefully and write down what you heard.TypingS S:Good afternoon,sir.May I help you?G G:Yes.?S S:Sure.?G G:Its urgent urgent.I need it need it .S S:No problem,sir.problem,sir.Ill ll as soon as as soon as I complete plete typing.G G:Thanks.S S:Its a pleasure.a pleasure.?G G:Sure.*ActivitiesCan you type these for me What time do you expect it before three oclock send it to your room Could you sign here Material English in Hotel Work in pairs Mr.Green is calling to ask business center staff to type for him,and send five copies to his room before six oclock.Business center staff promises to do so for Mr.Green.2.Role-play Material English in Hotel Match the expression on the left with the best meaning on the right.1._chargea.needing prompt decision or action2._urgentb.that from which something is copied3._expectc.price asked for goods or services4._originald.government system of collecting,carrying,delivering letters and parcels5._maile.think or believe that something will happen or com3.MatchCae b d*Sample conversationB=Business Center Secretary G=GuestB:Good morning.What I can do for you?G:I want to send a fax.B:May I have the number?G:Oh,sorry,here you are.B:It seems the area code is missing.G:Let me have a check.Oh,you are right.Here,let me see that.(The guest scribbles in the missing number).Here you are.B:(Sends the fax,shows the transmission report).Oh,its just over a minute,so youll have to pay for two minutes.G:What shall I pay?B:It comes to 40 Yuan.G:OK.Material English in Hotel Task 2 Sending a FaxMaterial English in Hotel 1.Listening practice Listen to the dialogue carefully and write down what you heard.Asking for the Incoming FaxesS=Secretary G=GuestS:Good morning.May I help you?G:Yes.Are there any faxes for me?S:?G:Miss Taylor.S:Would you please wait a minute?Let me check.G:But my company told me that they had already sent one.S:?Its 85224936.G:.Wait a minute please,Miss Taylor.Yes,;you can pick it up in the business center later.S:Thank you.I will go there,and get it.*Activities May I have your name There is no fax for you at the moment May I know which fax number they used This number is for the front department your fax was received at the Front Department Material English in Hotel Work in pairsA.Miss Taylor has got the fax from the Front Department,and she is going to send a fax to company.B.Mr.Smith would like you to send a fax and copy some contracts for him.You ask him where the fax will be sent and how many copies he wants.2.Role-playMaterial English in Hotel Complete the dialogue orally with the Chinese prompts.Staff:（1）(早上好，先生！能为您效劳吗？早上好，先生！能为您效劳吗？)Guest:Good morning.Id like to send a letter to Canada.Staff:Yes.（2）(您想寄航空您想寄航空邮件还是普通邮件？邮件还是普通邮件？)Guest:How long does it take by airmail?Staff:（3）(大约一星期。大约一星期。)Guest:Thats too long.Staff:（4）(很紧迫吗？很紧迫吗？)Guest:Yes.These designs must reach my company in Canada within 3 days.Staff:（5）(如果是那样的话，您可如果是那样的话，您可以寄予特快专递。以寄予特快专递。)Guest:How long does that take?Staff:（6）(最多三个工作日。最多三个工作日。)Guest:Thats great.I will send it by EMS then.Staff:（7）(那好，请先填一下这张表，然后把它和信一起交给我。那好，请先填一下这张表，然后把它和信一起交给我。)Guest:All right.(After a while)Guest:（8）(顺便问一下，邮资是多少？顺便问一下，邮资是多少？)Staff:Fifty-six dollars,please.Guest:（9）(这是邮费。这是邮费。)3.TranslationGood morning,sir.May I help you?How would you like to send it,by airmail or by surface mail?About a wee.Is it something urgent?In that case,you can send it by EMS(Express Mail Service).Three working days at most.OK.Please fill in this form and return it to me with your letter.By the way,whats the postage,please?Here you are.C=Clerk G=GuestC:Good afternoon,Mr.Richards.May I help you?G:Yes.I wonder if you could provide internet service.I have to reply E-mails.C:Sure.There is an access to internet in every guest room.The access is under the writing desk.G:But I dont take my portable computer with me.C:Well,you can get on the internet here.The price for an hour of connection is 40Yuan.G:Thats good.May I come in?C:Come on in,please.(Twenty minutes later)G:Its very convenient to use your computer.Ive done everything I wanted.C:Im happy to hear that.For thirty minutes,we charge you 20 Yuan.We charge it on half an hour basis.G:I see.Id like to pay in cash.Here is 100 Yuan.C:Thank you.Here is your change and the receipt,Mr.Richards.G:Thank you.See you later.C:See you.Material English in Hotel*Sample conversationTask 3 Sending E-mails Material English in Hotel 1.Questions about the conversation1.Questions about the conversationIf a guest doesnf a guest doesnt have his/her own computer,how could he/her t have his/her own computer,how could he/her get on Internet?get on Internet?*ActivitiesMaterial English in Hotel Work in pairsMr.Black wants to check his E-mails,and he goes to the business center in the hotel.He requires the fee of access to Internet.Business center clerk tells him that its 20 Yuan for half an hour.Mr.Black is going to use the Internet service.2.Role-playMaterial English in Hotel Match the Chinese meaning with the English words.先进设备先进设备The age of information信息时代信息时代The sample of fonts综合通讯设备综合通讯设备Secretarial assistance文秘服务文秘服务photocopier上互联网上互联网Comprehensive communications facilities复印效果复印效果Copying effect复印机复印机To get on to the Internet文体样本文体样本Advanced facilities3.MatchAdvanced facilities The age of information Comprehensive communications facilities Secretarial assistance To get on to the Internet Copying effect photocopier The sample of fonts Material English in Hotel(1)Could you copy this for me?(2)Could you fax this for me?(3)Could you print this for me?(4)Can I fax it here?(5)I want to have this two enlarged.(6)Two of them are out of focus.(7)Shall I enlarge this to fit A4 paper?(8)Shall I reduce this to fit A4 paper?(9)Could you put that on my hotel bill?Useful ExpressionsMaterial English in Hotel connection n.连接连接convenient adj.便利的便利的,方便的方便的charge vt.要价要价basis n.基底基底change n.零钱零钱receipt n.收据收据Word ListMaterial English in Hotel Learning Objectives Stay connected and capable with high-tech,high-speed amenities that keep you in touch with your office and home.For corporate travelers,its great to stay in a hotel which features Convention Center with flexible meeting space,onsite audio/visual services,and wireless high-speed internet through the hotel.At the end of this project learning,you should be able tolGet familiar with the procedures of providing Convention ServiceslMemorize the useful expressions in room reservationlRole play the dialoguesPart 2 Convention ServicesMaterial English in Hotel 1.Guessing the meaning of the expressions and terms in English of Chinese with the help of dictionaries.Warm-up会议预订会议预订 你们有会议厅吗？你们有会议厅吗？您准备什么时候租用这个功能厅呢？您准备什么时候租用这个功能厅呢？会议厅的收费标准呢？会议厅的收费标准呢？我记下来。我记下来。参加会议参加会议 你要参加这个研讨会吗？你要参加这个研讨会吗？我想邀请你参加我们的研讨会。我想邀请你参加我们的研讨会。我们将举行一个保护环境的会议。我们将举行一个保护环境的会议。感谢您的邀请。感谢您的邀请。我愿意去。我愿意去。Conference reservation1Do you have an convention hall?2What time are you going to rent the function hall?3Whats your convention hall charge?4I will write it down.Taking meeting1Would you go to the seminar?2Id like to invite you to our seminar.3Were going to hold a conference on the protection of environment.4Thanks for your invitation.5Id like to go to.我愿意去。我愿意去。Material English in Hotel Part 2 Convention ServiceslTask 3 Renting a Slide ProjectorlTask 1 Requiring a Conference Facilities in a HotellTask 2 Looking for a Temporary EscortlTask 4 Propagandas Meeting for the New ProductsMaterial English in Hotel Task 1 Requiring a Conference Facilities in a Hotel*Sample conversationR=Reservation Clerk G=GuestG:Good morning,sir.Can I help you?R:Yes.My name is Ryan Taylor and Im organizing a small regional conference in a few weeks time.Id like to know a little about your facilities,please.G:Certainly,sir.We have several function rooms of various sizes.How many participants will be attending your conference?R:Approximately 100.G:I see.Well,room 508 would be big enough.It can accommodate up to 120 people.R:And what kind of facilities can you offer?G:We can provide audio-visual equipment,for example,a television,video recorder and a multi-media projector,as well as more traditional equipment such as a flip chart and white board.Microphones are also provided.We can also offer a simultaneous interpretation system.R:I see.Thank you.Material English in Hotel 1.Role-play Work in pairs Mr.Taylor plan to hold a meeting in AIB hotel.He requires what facilities conference centre has.The clerk tells him the following information:The conference centre has three dedicated conference rooms which can cater for conferences,seminars,events or small boardroom type meetings.The rooms are able to hold from between 2-50 delegates dependant on the layout.Each of the rooms is situated on the ground floor with disabled toilet facilities making access no problem for any disabled visitor.The rooms also benefit from natural daylight along with full air conditioning and free Wi-Fi internet access.Mr.Taylor decides to hold the meeting in a room for 20 people.*ActivitiesMaterial English in Hotel Translate the following sentences into EnglishTranslate the following sentences into English.l我们下周要开一个为期两天的会议我们下周要开一个为期两天的会议,需要一间能容纳需要一间能容纳3030人的礼堂人的礼堂l我迟些告诉您，可以吗？我迟些告诉您，可以吗？l我们要为会议预定一些设施和人员。我们需要一个投影仪和一部摄像机，我们要为会议预定一些设施和人员。我们需要一个投影仪和一部摄像机，另外周一需要一名同声传译，周二需要两名勤务员。另外周一需要一名同声传译，周二需要两名勤务员。2.Translation(1)Were going to have a two-day conference here next week.We need an auditorium for 30 people.(2)Ill let you know later,will that be all right?(3)We would like to book some facilities and personnel for the conference.We need a projector and a video-camera;in addition,we need an interpreter on Monday and two messengers on Tuesday.Material English in Hotel*Sample conversationR=Reservation Clerk G=GuestG:I will participate in an international furniture exhibition tomorrow.Could you help me hire a temporary escort?R:Yes.Id like to.Which language interpreter do you want?G:English,please.R:Man or woman?G:Man is OK,but a woman is better.R:I will call our subordinate translate company,and give you a satisfactory answer half an hour later.G:Thank you.(Half an hour later)R:We have contacted an interpreter for you,and the interpreter is 200 Yuan a day.G:How much is that in dollars?R:Approximately 30 dollars,sir.G:That sounds reasonable.All right.Sign me up for the interpreter,and thanks.R:My pleasure.Glad to be of assistance.Task 2 Looking for a Temporary EscortMaterial English in Hotel 1.Questions about the conversationWhat are the duties of an interpreter?*ActivitiesSuggested answer:Duties of interpreter The duties of the interpreter may include:(a)Interpreting during court and court-related proceedings,including any and all meetings and conferences between client and his attorney;(b)Translating or interpreting documents;(c)Assisting in taking depositions;(d)Assisting in administering oaths;and(e)Such other duties as may be required by the judge of the court making the appointment.Material English in Hotel Work in pairs Mr.Green is calling to hire an interpreter who is skilled at English-Chinese Interpretation for the corporate meeting held in Guangzhou.The clerk promises to find one for him.2.Role-playMaterial English in Hotel*Sample conversationR=Reservationist M=Mary WangM:Excuse me.I need a slide projector for a meeting tomorrow.Can I rent one here?R:Yes,sir.For how long would you need the projector?M:It will be quite a long meeting.I cant tell for sure,probably three of four hours.R:Then I suggest you rent it for a day.We charge four hundred Yuan a day while the hourly rate is a hundred Yuan.M:Thats a good idea.How could I pay for it?R:We can put the fee on your hotel bill.M:OK.My room is 1008.R:Would you please sign here?When will you need the projector tomorrow?M:About nine oclock.The meeting will be held in room 602.R:Then Ill have the slide projector installed before eight-thirty.Is that alright?M:Great.Thank you.Task 3 Renting a Slide ProjectorMaterial English in Hotel 1.Role-play Work in pairs Mr.Black wants to hold a small meeting with his team in his room.He needs to rent a projector.He asks about the rent fee and tells he will use it for 2 hours.The clerk tells him the fee,which is 120 Yuan for one hour.And the guest can put the fee into room bill.Mr.Black goes to hire the projector.*ActivitiesMaterial English in Hotel*Sample conversationR=Receptionist G=GuestR:Good morning,sir.May I help you?G:Yes.Im from Guangzhou Yue Hua Company.Our company is going to hold a propaganda meeting for our new products next month.Do you have a convention hall?R:What size of conference room do you want?G:We need a hall that can accommodate one hundred people.R:We have a convention room for 150 people.G:Thats great.Mind you,admission by invitation only.R:What time are you going to rent the multifunctional hall?G:From 2 p.m.to 5:30 p.m.of June 6th.R:The meeting will last about 4 hours.And how many people will be sitting at the rostrum,please?G:About 4 people.R:Well prepare 2 microphones at the rostrum.And do you need wireless microphones?G:Im not sure.You can prepare at least 2 wireless for giving presentation.What about your facilities?R:Were fully equipped.Project,recorders,screens,very good acoustics,and so on.G:Please double check all the equipments.R:OK.G:Thanks.Task 4 Propagandas Meeting for the New Products2010 Meeting Package Special Groups of 5 rooms or more receive special group rates starting from 899 Qualifying groups receive complimentary meeting room rental Complimentary Spa Elia gift certificates based upon actualized room revenue Meetings of 25+receive a$100 gift certificate to Dio Deka Restaurant Complimentary in all public areas and meeting space 25%off In House AV Rental Fees Complimentary Material English in Hotel 1.Listening practiceListen to the dialogue carefully and write down what you heard.*ActivitiesHold Your Next Meeting at AIB Hotel andReceive Special Group Rates Starting at 899!Whether youre ,teambuilding exercise,or ,we have exceptional spaces for successful meetings and special events in AIB Hotel.We offer accommodating executive board meetings to corporate retreats and .We provide event coordination with such as stateof theart technology and business support services.hosting a meeting an employee retreat distinctive meeting venues offsite meetings full catering services available wireless internet Parking amenities Material English in Hotel Offer is not with any other promotions,discounts or special offers and offer is not available for currently groups.Offer valid on groups consisting of 5 or rooms.Groups meeting must be held to December 31,2009.Please contact our sales department directly for any questions or inquires Nancy Wang (86)1.Listening practiceListen to the dialogue carefully and write down what you heard.valid contracted prior Material English in Hotel(1)Im organizing a small regional conference in a few weeks time.(2)Id like to know a little about your facilities,please.(3)We have several function rooms of various sizes.(4)How many participants will be attending your conference?(5)Room 508 would be big enough.(6)It can accommodate up to 120 people.(7)What kind of facilities can you offer?(8)We can provide audio-visual equipment,for example,a television,video recorder and a multi-media projector,as well as more traditional equipment such as a flip chart and white board.Microphones are also provided.We can also offer a simultaneous interpretation system.Useful ExpressionsMaterial English in Hotel(9)Could you help me hire a temporary escort?(10)Which language interpreter do you want?(11)We have contacted an interpreter for you,and the interpreter is 200 Yuan a day.(12)I need a slide projector for a meeting tomorrow.Can I rent one here?(13)For how long would you need the projector?(14)We charge four hundred Yuan a day while the hourly rate is a hundred Yuan.(15)Our company is going to hold a propaganda meeting for our new products next month.Do you have a convention hall?(16)Admission by invitation only.(17)Were fully equipped.Project,recorders,screens,very good acoustics,and so on.Useful ExpressionsMaterial English in Hotel convention n.会议会议feature vt.以以 .为特色为特色flexible adj.灵活的灵活的,可变通的可变通的onsite adj.在现场的在现场的,就地的就地的facilities n.设施设施,设备设备function n.功能功能accommodate vt.容纳容纳flip chart n.活动挂图活动挂图,配套挂图配套挂图Word ListMaterial English in Hotel simultaneous adj.同时发生的同时发生的,同步的同步的 escort n.陪伴者陪伴者 interpreter n.译员译员,口译者口译者 projector n.放映机放映机propaganda n.宣传宣传,宣传的内容宣传的内容presentation n.介绍介绍,陈述陈述,报告报告rostrum n.演讲坛演讲坛acoustics n.（复数）（复数）音响效果音响效果Word ListPractical English in HotelsPart 3 Depositing luggageLearning ObjectiveslGetfamiliarwiththeproceduresofdepositingluggagelMemorizetheusefulexpressionsindepositingluggagelRoleplaythedialoguesPractical English in Hotels1.Beforeacceptingtheluggage,shouldtheclerkcheckit?Theclerkshouldcheckthatisnotanythingvaluableorbreakableintheluggage2.Ifguestslostthekeyandreceipt,whatshouldtheclerkdo?Showthetagsnumbertotheclerkordescribethebag.Warm-upPractical English in HotelsTask 1 Depositing BagsTask 2 Picking up Bags Part 1 Taking Restaurant ReservationsPractical English in Hotelsl Task 1 Depositing Bags*Sample conversationC=ClerkG=GuestC:Goodmorning.MayIhelpyou?G:Yes.Idliketopickupmyluggage.C:Certainly,sir.Wouldyoupleaseshowmeyourtagandreceipt?G:Sure.Hereyouare.C:No.305.Pleasewaitforamoment.Illtakeittoyou.Thankyouforwaiting.Hereareyourbags.G:Thankyou.C:Youarewelcome,sir.Practical English in Hotels*Activities1.Questions about the conversationA.Whydoestheclerkadvicetheguesttotakeouttheringfromhisbag?Usuasllythehoteldontkeepvaluablethingsforguests.B.Underwhatnamewillthetablebebooked?Tags.Practical English in Hotels2.Listening practiceListen and write down what you heard.C=ClerkG=GuestC:Goodmorning.MayIhelpyou?G:Yes._C:Certainly,madam._G:No.Whendoesthecloakroomclose?C:Itopensuntil9:00pm.G:Ohdear!Iwontbebackuntilabout10:30tonight._C:_Youmaycollectitthere