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酒酒店店服服务务英英语语Thankyouforeveryonetohaveaclasswithme!IhopethatwellbefriendstogetherthroughtheEnglishclass.Iwanttoknowmuchinformationofyoursbeforewebeginourlessons!Example:Englishname、department、position、hobbies、wishesandsoonHotelOrganizationChart饭店机构表饭店机构表GeneralManagersOffice总经理室ExecutiveOffice总经理办公室HumanResourceDepartment人力资源部TrainingDepartment教育培训部SalesDepartment销售部PublicRelationsOffice公共关系部FrontOffice前厅部HousekeepingDepartment客房部HotelOrganizationChart饭店机构表饭店机构表Food&BeverageDepartment餐饮部RecreationDepartment娱乐部ShoppingArcade商场部FinancialDepartment财务部EngineeringDepartment工程维修部PurchasingDepartment采购部SecurityDepartment保安部AdministrationDepartment行政部FrontOfficeWords:(1)reservation预订(2)register登记,注册(3)assign分配,指定(4)baggage 行李(5)distribute分发(6)deliver投递,递交(7)currency 货币(8)occupancy居住,占用(9)smart活泼的,精明的(10)appearance外表(11)adaptability适应性(12)figure数字(13)settle解决,安定(14)complaint投诉,抱怨FrontOfficeWords:(15)soothe安抚(16)reveal显示(17)financial 财政的,财经的(18)satisfaction满意(19)checkin/out入住/离店(20)departuredate离开日期(21)guarantee保证(22)client顾客(23)conference会议(24)program 议程,节目(25)handicapped残疾的(26)facilities 设施(27)wheelchair轮椅(28)cancellation取消FrontOfficeWords:(29)favorite 最喜爱的(30)airy通风的(31)banquet 宴会(32)patio室外就餐处(33)salon沙龙(34)souvenir纪念品(35)convenience便利，方便(36)consider考虑(37)overweight超重（38）scenicspot风景点（39）trolleybus电车(40)Mend修补（41）Mis-calculation计算出错（42）communication通讯,交流FrontOfficeWords:(43)secretary秘书(44)document文件(45)equipment设备(46)stapler小订书机(47)calculator 计算器(48)exhibition展览(49)discount 折扣(50)extend延伸,延长(51)scissors 剪刀,剪子(52)handkerchief手帕,纸巾(53)wardrobe衣柜(54)budget预算(55)thermos热水瓶(56)directory目录FrontOfficeWords:(57)tap笼头(58)mucilage胶水(59)features特征(60)architecture建筑(61)supervisor 主管(62)houseman 杂务工(63)shelf书架(64)typewriter 打字机(65)extension分机(66)trunk行李箱(67)comfortable舒适(68)envelope信封(69)pond池塘(70)cigarette香烟FrontOfficeWords:(71)locate坐落于(72)sightseeing观光(73)invoice发票(74)overpay 多付(75)regulation规章(76)insist坚持(77)request请求(78)fault过错(79)replace替换(80)noisy吵闹的(81)corridor 走廊(82)brochure 介绍册(83)refuse拒绝(84)elevator 电梯FrontOfficeWords:(85)loan出租(86)carpet地毯(87)afford抽出(88)misunderstand误解(89)wheelchair 轮椅(90)unfortunate 不幸的(91)babysitter照看儿童者(92)bleed流血(93)slip滑(94)detail细节(95)destination 目的地(96)appreciate欣赏(97)average平均(98)delegate代表FrontOfficeWords:(99)boost提高(100)security治安,保安(101)senser感应器(102)sprinkler喷水设备(103)hydrant 消防龙头(104)hose软管(105)earn赚得，挣得(106)alarm警报(107)exit安全门(108)basement地下室(109)mezzanine夹层楼面(110)rude粗鲁的(111)fare车费(112)contact 联系FrontOfficeWords:(113)soap肥皂(114)towel毛巾(115)punch打印(116)nail指甲(117)bedcover床罩(118)watermark 水印图案(119)interfere干涉(120)private私人的(121)firework烟火(122)IDcard身份证(123)atmosphere气氛(124)motto座右铭(125)devoutly诚恳地(126)total总计FrontOfficeWords:(127)print印刷(128)account帐户(129)delivery支付(130)compromise妥协(131)deposit押金(132)coin硬币(133)safetybox保险箱(134)mineralwater矿水(135)shoppingbag购物袋(136)luggagerack行李架(137)remotecontrol遥控装置(138)hairdryer吹风机(139)dustbin垃圾箱(140)magazine杂志FrontOfficeWords:(141）nightstool卧室用便器（142）bathtub浴缸（143）floor地板（144）shampoo香波（145）bodylotion润肤露（146）toothbrush牙刷（147）razor刮胡刀（148）showercap浴帽（149）sewingkit针线包（150）comb梳子（151）laundrybag洗衣袋（152）sanitarybag卫生袋（153）tissuepaper卫生纸（154）napkin餐巾（155）napkinpaper餐巾纸（156）bulb灯泡FrontOfficephrasal:(1)checkin/out入住/离店(2)good/badmanners有礼貌/无礼(3)inshort简言之(4)departuredate离开日期(5)byair乘飞机(6)flightnumber航班号(7)highoccupancy出租率高(8)showsbup领某人上楼(9)DDDsystem(DomesticDirectDial)国内长途(10)IDDsystem(InternationalDirectDial)国际长途FrontOfficephrasal:(11)bookedup预订完了(12)getintouchwith与取得联系(13)recommendto向推荐(14)computerrecords电脑记录(15)ordinaryairmail普通航空信(16)showtheway指路(17)northdistrictofShanghai上海北部地区(18)nearthebund靠近外滩(19)takepictures照相(20)withineasyreach很容易到FrontOfficephrasal:(21)foreigncurrencyexchange外币兑换(22)todaysexchangerate今天的兑换率(23)settleguestcomplaint处理客人投诉(24)atthelostandfounddesk在失物招领处(25)freeofcharge免费(26)cutoff切断、切开(27)incomingfax过来的传真(28)uptonow直到现在(29)inorderto为了(30)longdistancecallreservation 长途电话预订FrontOfficephrasal:(31)spendonesholidays 度假(32)creditcardnumber信用卡号(33)takecareof 照料(34)peakseason 旺季(35)travelerschecks旅行支票(36)replaceAwithB把A替换成B(37)no-show预订客未到(38)tellyouthetruth老实说(39)dyingtodosth迫不及待地想做某事(40)inadvance 预先FrontOfficephrasal:(41)ifpossible如果可能的话(42)atonesconvenience 在方便时(43)aswell也(44)doservicefor为服务,效劳(45)makewayforsb为某人让路(46)rushinto冲进(47)putonesheartinto全神贯注(48)intears热泪盈眶(49)onloan出租(50)inthenameof以的名义FrontOfficephrasal:(51)betiredof厌倦,厌烦(52)reportonduty报到(53)applysbforhelp请求某人帮助(54)familiarwith通晓,熟悉(55)thehandbookforhotelstaff饭店员工手册(56)smokesenser烟感器(57)automaticsprinkler自动喷水系统(58)firehose消防救火软管(59)dealwith处理(60)assoonaspossible尽快FrontOfficephrasal:(61)beupsetabout对感到不安(62)lookfor寻找(63)payforthedamage 赔偿(64)takenotice 注意(65)goahead走吧(66)beresponsiblefor对负责(67)passout晕倒(68)gobackandforth来回(69)passon转达(70)shuttlebus 班车FrontOfficephrasal:(71)atleast至少(72)benotin不在(73)makeout填写,编制(74)softberth软卧(75)businessrepeatrate 回客率(76)takesteps采取措施(77)extendtheroom续住(78)registrationform登记单(79)putoff推迟(80)byreasonof由于FrontOfficephrasal:(81)wakeup醒来(82)lowseason 淡季(83)shoulderseason平季(84)forgedbanknote假币(85)refusetodosth拒绝做某事(86)beangryat/aboutsth因某事而生气(87)highqualityservice优质服务(88)makeafewsuggestions提些建议(89)handsthtosb把某物递给某人(90)wouldlovetodosth爱干某事FrontOfficephrasal:(91)catchacold伤风(92)lookforwardto期望,希望(93)onemorething还有件事(94)atthemoment此刻,眼下(95)atpresent现在(96)comeover走过来(97)beworthdoing值得做某事(98)knowlittleaboutsth对某事一无所知(99)takeyourtime别着急,慢慢来(100)onthehouse免费(99)(100)FrontOfficephrasal:(101)startwithsth从某事开始(102)withoutquestion毫无疑问(103)useup用完,耗尽(104)calloff取消(105)clearup清理,变晴(106)catchoneseye引人注目(107)catchonesbreath喘气,松口气(108)breakup打碎,结束(109)beforelong不久以后FrontOfficesentence:1.whatkindofroomwouldyoulike,sir?先生,您想要什么样的房间?2.wouldyoulikebreakfast?您需要用早餐吗?3.canyougivemeyourname,please,sir?先生,您能让我知道您的名字吗?4.canyoutellmeyourarrivalanddeparturedates?您能告诉我您的抵离日期吗?5.Isthereaspecialrateforagroupreservation?团队预订有优惠吗？6.thereisa10percentdiscount.有10%的优惠。FrontOfficesentence:7.Wecaneitherputhimonawaitinglistorfindhimaroominanearbyhotel.我们可以将他列入等待名单或帮他在附近酒店找间房间。8.Foronenight,thehotelcostwouldbefivehundredyuan.Howwillyoubepaying,sir?酒店一晚收取500元房费，您怎样付呢，先生？9.Mycompanywillcoveralltheexpenses,wellsendyouacheckrightaway.我公司会为我支付所有费用,我们会马上送支票过来。10.Howareyougoingtopay,incashorbycreditcard?您准备如何支付,用现金还是信用卡?11.CouldIpaywithtravellerschecks?我可以用旅行支票付吗?12.Wouldyougivemesomefeaturesofyourbaggage?您能提供一些您行李的特征吗?FrontOfficesentence:13.Imsorrytohaveinconveniencedyou.很抱歉给您带来了不便。14.Iassureyousuchthingswillneverhappenagain.我向您保证此类事情不会再发生。15.Wellhaveagoodchancetofeastoureyes.我们将有一个大饱眼福的机会了。16.Couldyouorderataxiforus?你能为我叫辆出租车吗?17.Thelong-stayguesthasbeeninourhotelfortwoyears.那位包房客人在我们宾馆已经住了两年了。18.EveryUSdollarincashisequivalentto8.21Yuan,RMB.Howmuchwouldyouliketochange,sir?1美金可兑换8.21元人民币,您需要换多少,先生?FrontOfficesentence:19.Wouldyoupleasefillinthismemoandshowmeyourpassport?请填写水单并出示一下护照。20.Ineedsomesmallchange.我需要一些零钱。21.Bytheway,canyoutellmewhatIshoulddowiththeRMBleftwithme?顺便问一下,你能告诉我人民币用不完怎么办呢?22.Youll have to go to the Bank of china or theairportexchangeofficetochangeitbackintodollarsbyshowingthememo.凭兑换水单您可以到中国银行或机场兑换点换回。23.Haveyouusedanyhotelservicessincebreakfast?早餐前您有用过饭店的服务设施吗?24.Hereisyourinvoice.这是您的发票。FrontOfficesentence:25.Idoapologizeformymis-checking.我为我的失误致歉。26.Hereisthemoneyyouoverpaid.这是您多付的钱。27.Imawfullysorrytohavecausedyousomuchtrouble.Illtrytobemorecarefulanothertime.我很抱歉给您带来这么多麻烦，以后我会尽量仔细的。28.Theroomrateisthesameasthatone.这间房的房价和那间是一样的。29.Ifthereisanythingmoreyouneed,pleaseletusknow.如果还有任何需要,尽管告诉我们。30.Illaskourmanagertocomeandtakecareofyourrequest.我将告知我们经理来处理您的要求。FrontOfficesentence:31.We can only confirm a room from the 17th to the20th.我们仅可以确认20号到27号有房间。32.Imafraidwewontbeabletoguaranteeyouaroomafterthe21th.恐怕我们不能保证21号以后有房间。33.Haveyoumadeareservation,sir?先生,请问您有预订过吗?34.Alltheroomsarebookedup,butIthinkwellbeableto arrange for you a room after six oclock thisevening.所有的房间都订完了,但今天下午6点以后我们能为您安排房间。35.Ifyouneedaroomrightnow,wouldyoulikemetogetintouchwithsomewhereelseforyou?如果您现在想要房间,我帮您再联系其它地方可以吗?36.Please wait a moment,sir.Ill have to check thecomputerrecords.请稍等,先生。我得查一下电脑记录。FrontOfficesentence:37.Afteryou.您先请。38.Thatllbeamatterforpolice.这将由警方处理。39.Thats for the DDD calls you made from yourroom.这是您为在房间里打的国内直拨电话应付的费用。40.Ifyouwanttokeepyourroomthisafternoon,wellhavetochargeyou50%oftheprice.如果今天下午您还想保留房间的话,我们将收取50%的房费。41.Accordingtoourregulations,ahalfdaysrentischargedagainstaroomnotvacatedby12:00noon.根据我们的规定,凡过中午12:00点还没腾出的房要收半天房金。42.Ihavesomedocumentstobetypedatthemomentand I hope they will be ready before 10:00 PMtoday.我现在有一些文件需要打印,希望10:00之前可以准备好。FrontOfficesentence:43.Letmetrythenumberagainandseeifthefaultisintheirequipmentorinours.IllcallbackassoonasIcan.让我再重新试一下,看是他们的设备有问题还是我们的。我会尽快给您答复的。44.Imustsaythatwecannotbeheldresponsible,youshouldhavedepositedvaluableswiththeReception.我得说我们不能对此负责,您应该把贵重物品寄存在接待处。45.Imsorry,sir.Theremustbesomethingmisunderstanding.我很抱歉，先生，这里面可能有误会。46.Thereareseveralwaysofpaying.有好几种付款方式。47.Whatsyouropinionofourservice?您对我们的服务有什么意见吗?48.Dontyouthinkthepriceisreasonable?您认为这个价格不合理吗?FrontOfficesentence:49.Imafraidourhotelisfullybookedonthatdate.对不起，我们饭店那一天的客房全部订满了。50.Yourroomisconfirmedforthatday.Welookforwardtoservingyou.我们期待着下一次为您服务。51.IllcancelMrBellsreservationfromFebruary27thforthreenights.我将取消BELL先生从2月27日开始3个晚上的预订。52.MayIreconfirmyourdeparturedate?我可以再次确认您的离店日期吗53.Imsorry,madam.Wedonthaveanyvacancyatthemoment.对不起，小姐，我们现在没有空房间54.Howmanypiecesofluggagedoyouhave?请问您有几件行李？FrontOfficesentence:55.Isthereanythingvaluableorbreakableinyourbag?您包里有贵重或易碎物品吗？56.YoucangetyourmoneychangedatthecashiersDesk.您可以去收款处兑换钱。57.Couldyoutakeamessageforher,please?你能不能为我给她留信口信？58.Justamoment,please,sir.Illputyouthrough.请稍等一下，先生。我马上为您接通。59.Foroutsidecalls,pleasepress9firstandwhenyouhearthedialingtone,pressthenumberyouwant.打外线请先按9，听到声响后再按您所要的号码。60.Howwouldyouliketomakepayment,sir.先生，请问您将如何付款？FrontOfficesentence:61.Hereisyourchangeandreceipt,sir.Illsendabellmanuptogetyourluggage.先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。62.Therateofyourroomwillbepaidbyyourhostunitwhiletheothersshouldbeatyourexpense.您的房费将由接待单位支付，而杂费则应由您自己付。63.Howmanycopiesdoyouneed?您要复印几份？64.Canyougivemeyourfaxnumber,sir?请您告诉我您的传真号码好65.WhencanIpickitup?我什么时间能取？66.Housekeeping.MayIcomein?客房服务员，我可以进来吗？FrontOfficesentence67.Leaveyourlaundryinthelaundrybagbehindthebathroomdoor.请把要洗的东西放在浴室门后的洗衣袋中。68.IhopeImnotdisturbingyou.我希望没有打扰您。69.Onemoment,madam.Illbringthemtoyourightaway.等一会，夫人。我马上送来。70.Illshowyoutoyourroom.Wouldyoucomethisway?我带您去您的房间。请这边走好吗？71.Imsorrytodisturbyou,sir,butwewouldliketocleantheroom.Maywedoitnow?对不起，打扰您了，先生。我们想现在打扫房间，可以吗？72.Imsorry,sir,butcouldyouwaitanother20minutes,please?对不起，先生，但您能再等20分钟吗？FrontOfficesentence:73.Couldyoubringmesomemoretowels,please?你能不能再给我拿几条毛巾来？74.Yes,madam.Illbringthemtoyourroomatonce.好的，夫人，我马上给您送来。75.Thehotelprovidesfreeshoeshiningserviceforitsguests.酒店为住店客人提供免费擦鞋服务。76.Imterriblysorry.Idowishwehadknownitearlier.非常对不起。要是我们早点知道就好了。77.Whatkindofrooms(food)wouldyouliketohave?您需要什么样的房间(菜)？78.Hereisabrochureofourhotel.这是介绍我们酒店的小册子。FrontOfficesentence:79.Wellgiveyoua10%(tenpercent)discount.我们给您九折优惠。80.Welloffertourguidescomplimentarybreakfasts.我们给陪同提供免费早餐。81.Weacceptyourterms.我们接受您的条件。82.MayIintroducemyself?让我介绍我自己。83.MayIpresentyoualittlesouvenir?请接受我们的一点小纪念品。84.Letsdrinktoourfriendship!为我们的友谊干杯。FrontOfficesentence:85.Letsproposeatoasttothehealthofourguests!建议为在座客人的健康干杯。86.Cheers!干杯!87.HowdoyoulikeChinesefood?您喜欢中国菜吗？88.Whatdoyouthinkofourservice?您对我们的服务有什么意见？89.Thankyouforyourcomments(compliment,suggestions).谢谢您给我们提的意见(赞扬、建议)。90.Imafraiditsagainstthehotelsregulations.这是违反饭店的规章制度。FrontOfficesentence:91.Inourhotelwedontaccepttips.我们饭店是不收小费的。92.Itsourpleasuretoserveourguestswell.我们为客人服务好感到高兴。93.Thankyouallthesame.然而，还是要谢谢您。94.Imafraidyoullhavetopayforthedamage.您必须赔偿。95.Thankyoufortellingusaboutit.谢谢您告诉我们。96.Illlookintothematterrightaway.我马上去处理这事。97.Iassureyouitwonthappenagain.我保证此类事不会再发生。FrontOfficesentence:98.Pleasedontworry,sir(madam).先生(夫人)，请不必担忧。99.Illsendsomeoneuptoyourroomrightaway.我马上派人到您的房间去。100.Icantguaranteeanything,butIlltrymybest.我不能保证，但我会尽力而为。101.WhatcanIshowyou?您要买什么？102.Howdoyoulikefashion(color,size,design)?您喜欢这种款式(颜色、尺寸、图案)吗？103.Theextralargesizeofthiscolorisoutofstock.这种颜色的特大号已经卖完了。104.Pleasetryusagaintomorrow.请明天再来看看。FrontOfficesentence:105.Theyarealtogether175(onehundredandseventy-five)yuanRMB.Youmaypayincashorwithcreditcard.共计175元人民币。您可以付现金也可以用信用卡。106.Pleasepayatthecashiers.请到帐台付款。107.Youhavemadeagoodchoice.您真会买东西。108.youhaveverygoodtaste.您眼力真好。FrontOffice(unit1)Dialogue1-1:ALongDistanceCallReservationGoodmorning,reception.CanIhelpyou?ImcallingfromNewYork.Idliketoreservearoom.Whatkindofroomwouldyoulike?Asingleroom,please.JohnSmith,J-o-h-nS-m-i-t-h.Thankyou,Mr.Smith,whenareyougoingtoarrivehere?OnSept.20th.Forhowlong?3nights,fromSept20thtoSept22nd.Howmuch?580RMBonenightincludeonebreakfast.OK.Well,Mr.Smith,asingleroomfromSept20thtoSept22nd,andtheroomrateis580RMBonenightincludeonebreakfast.AmIcorrect?Yes,thankyou.Onemorething,mayIhaveyourphonenumber,please?Yes,its06-4895-3084.Thankyou,Mr.Smith.MynameisSusan,wearelookingforwardtoservingyou.FrontOffice(unit1)Dialogue1-2:AGroupReservationGoodmorning,reception.CanIhelpyou?Yes,Idliketoreserve10singleroomsforthreedays.Forwhichdates?ForOctober24th,25thand26th.Onemomentplease,sir.Yes,wecanconfirm10roomsforthreedays.Thankyou.Isthereaspecialrateforagroupreservation?Yes,thereisa10percentdiscount.Thatsfine.Bytheway,howwilltheybegettingtoShanghai?Willtheybecomingbyair?Yes.Couldyougivemetheflightnumber,please,incasetheplaneslate?Oh,sorry.Idontknowtheflightnumber,butIllletyouknowbyphonethedayaftertomorrow.Thankyou,sir.Oh,yes.Haveyougotabigconferencehall?Yes,sir,wehaveaverynicemulti-functionhall,butyoullhavetospeaktothesalesmanageraboutthat.PleaseholdonamomentandIllseeifIcanputyouthrough.FrontOffice(unit1)Dialogue1-3:AFace-to-FaceReservationCanIhelpyou,sir?Yes,IdliketobookasingleroomwithshowerforMrGeorgeSmith.Heplanstoarriveonthe20thofthismonth.Howlongwillhebestaying?Idontknow,butitcouldbeanythingfromseventotendays.Thenwecanonlyconfirmaroomfromthe20thtothe27th.Imafraidwewontbeabletoguaranteehimaroomafterthe27th.Weusuallyhavehighoccupanciesinthepeakseasons.Whatifthereisntanyroomthen?Dontworry,sir.Wecaneitherputhimonawaitinglistorfindhimaroominanearbyhotel.Isee.Onemorething,MrSmithishandicapped.Doyouhavefacilitiesforthehandicapped?Dialogue1-3:AFace-to-FaceReservationYes,sir.Wehavespecialbedroomswhichallhaveawidedoorintothebathroomwithappropriatewashingandtoiletfacilities.Besides,thererenostepsbetweenthestreetandtheentrancetothehotel.Thereisaspecialliftfromthecarparktothe1stfloor,andliftsareallwideenoughtotakeawheelchair.Fine.Howmuchdoyouchargeforasingleroomforthehandicapped?Foronenight,thehotelcostwouldbe200yuan.Howwillhebepaying,sir?Hiscompanywillcoveralltheexpenses.Wellsendyouacheckrightaway.Thankyou,sir.Thankyou.Good-bye.FrontOffice(unit1)FrontOffice(unit2)Dialogue2-1:RegistrationBm:Goodevening,sirandmadam.Welcometoourhotel.MrBellow:Thanks.Goodevening.Bm:Imthebellman,MrBellow.Soyouhavegotaltogetherfourpiecesofbaggage?B:Yes.Bm:ThereceptionDeskisstraightahead,afteryou,please.R:Goodevening.WhatcanIdoforyou,sir?B:IreservedaBritishsuitethreeweeksago.ImHenryBellow.R:Justamoment,please,MrBellow.Illcheckthearrivallist.CouldIseeyourpassports,please?Thankyou,sir.Andwouldyoumindfillingintheregistrationform?B:Illtakecareofit.Hereyouare.Isitallright?R:Yes,thanks.Howareyougoingtopay,incashorbycreditcard?B:CouldIpaywithtravellerschecks?R:Certainly,HeresthekeytoRoom908andyourroomcards.Pleasekeepthem.Andthebellmanwillshowyouup.Haveaniceevening,sir,Andenjoyyourstay.B:Thankyou.FrontOffice(unit2)Dialogue2-2:Receivingawalk-inGuestR:Goodafternoon,sir.MayIhelpyou?C:Yes,please.IvejustarrivedfromHongKong.Couldyouletmehavearoomfortonight?R:Haveyourmadeareservation,sir?C:Imafraidnot.R:Howmanypeopledoyourhave,please?C:Justone.Imalone.R:Justamoment,please.Ihavetocheckiftheresaroomavailable.Oh,sorry,sir.Alltheroomsarebookedup.ButIthinkwellbeabletoarrangeforyouaroomaftersixoclockthisevening.Ifyouneedaroomrightnow,wouldyoulikemetogetintouchwithsomewhereelseforyou?C:No,thanks.IshouldsayIprefertostayhere.Afriendofminehighlyrecommendedyourhoteltome.Illjustwaitheretillsix.R:Youarewelcome,sir.Perhapsyoumightfeelmorecomfortabletorestinourlobbyafteratiringjourney.And,ifyouneedanyhelp,doletusknow.C:Thankyou.Noproblem.FrontOffice(unit2)Dialogue2-3:ExtendingtheStayR:Goodmorning,sir.MayIhelpyou?G:Iwasgoingtocheckouttoday,butIhavetostayforthreemorenightsonsomenewerrandhere.R:MayIknowyournameandroomnumber?G:JohnLeeinroom707.R:Pleasewaitamoment,MrLee.Illhavetocheckthecomputerrecords.Well,todayis26th.Imsorrytosaythatyourroomisavailableforonly2nights.Theresaconventionfromthe28th.Theyhavebookedthe7thfloorandthe8thfloor.Ihopeyoullunderstand.G:Whatstobedonethen?R:Dontworry,MrLee.Youmaykeepyourroomtill28th,thenpleasecheckbackwithus.Thererecancellationsorno-showallthetime.Wellmanageitforyou.G:Thatlldo.R:Hereisyourregistrationform.Wouldyoupleasereplacethedeparturedatewiththe28th?Thankyou.Ihopeyouareenjoyingyourstaywithushere.FrontOffice(unit3)Dialogue3-1:IntroducingHotelServicesBM:Goodafternoon,sirandmadam.Imthebellman.B:Goodafternoon.BM:Verygladtohaveyouhere.Letmecarryyourbaggage.Thisway,please.B:Couldyoutellussomethingaboutyourhotelservices?BM:Certainly,sir.Oursisafirst-ratehotelandchosenasthefavoriteplacetostaybyVIPs,officialguestsandbusinessmenfrommanycountries.Thereareover300roomsofinternationalstandard,allspaciousandairy.TherearefourChineserestaurants,adeluxeWestern-stylerestaurant,largeandsmallbanquethalls,abar,a24-hourcafeandanindoorpatiowithdrinks.M:Howaboutotherservices?BM:Alsoavailableareabeautysalon,abarbershop,asouvenirshopFrontOffice(unit3)Dialogue3-1:IntroducingHotelServicesB:Haveyougotanindoorswimmingpoolhere?BM:Yes,itsonthefirstfloor.Andwevegotabilliardroomandabowlingroomaswell.Theyarereadytoservetheguestsattheirconvenience.Hereweare.Pleasetakethiselevatortothe9thfloor.ThefloorattendantwillmeetyouthereandshowyoutoRoom908.Illtakethebaggageelevatorandgetyourbaggageuptoyourroom.B:Thankyou.Seeyouthen.FrontOffice(unit3)Dialogue3-2:AboutSlowDeliveryofBaggageR:Goodafternoon,Reception.MayIhelpyou?B:Yes,youcancertainlyhelpmealot!R:Excuseme,butwhatseemstobetheproblem,sir?B:Ihavebeenwaitinginmysuitefornearlyhalfanhour,butonepieceofmybaggagehasnotbeensentupyet.Whatsthematter?R:Oh,Imawfullysorry,sir.MayIhaveyournameandroomnumber,please?B:Bellow,HenryBellow.Room908.R:Thankyou,MrBellow.Wouldyougivemesomefeaturesofyourbaggage?FrontOffice(unit3)Dialogue3-2:AboutSlowDeliveryofBaggageB:Sure.Itsjustanordinarymedium-sizedblacksuitcase.R:Isyournametagattachedtoit?B:Ofcourse.R:MrBellow,Imafraidthatyoursuitcasehasbeenputatthewrongplace.Iwillasktheportertofinditandsendittoyourroomaspossible.B:Allright.Butdontkeepmewaitingtoolong.R:Imsorrytohaveinconvenienceyou.Iassureyousuchthingswillneverhappenagain.FrontOffice(unit3)Dialogue3-3:Ticket-BookingServiceBC:Goodmorning.MayIhelpyou?B:Yes,IdliketoflytoGuilinonSaturday.Couldyoubookticketsforme?BC:Weusuallybooktheticketsthreedaysinadvance.Nowitsthebusyseasonfortravelling,youknow.Sorrytosayalltheticketsarebookedup.B:Notickets!WhatluckR:MrBellow,Imafraidthatyoursuitcasehasbeenputatthewrongplace.Iwillasktheportertofinditandsendittoyourroomaspossible.B:Allright.Butdontkeepmewaitingtoolong.R:Imsorrytohaveinconvenienceyou.Iassureyousuchthingswillneverhappenagain.FrontOffice(unit3)Dialogue2:AboutSlowDeliveryofBaggageB:Sure.Itsjustanordinarymedium-sizedblacksuitcase.R:Isyournametagattachedtoit?B:Ofcourse.R:MrBellow,Imafraidthatyoursuitcasehasbeenputatthewrongplace.Iwillasktheportertofinditandsendittoyourroomaspossible.B:Allright.Butdontkeepmewaitingtoolong.R:Imsorrytohaveinconvenienceyou.Iassureyousuchthingswillneverhappenagain.FrontOfficeDoyouhaveanyquestion?Andalsoyoucanshowyouropinion,please.Pleasetalkwithyourpartneraccordingtothisdialogue.1.FrontOfficePayattention：一月份January二月份February三月份March四月份April五月份May六月份June七月份July八月份August九月份September十月份October十一月份November十二月份DecemberCourtesyEnglishUnit1Introduction1.Homework:whenyougototheFrontOffice,howtointroduceyourself?whenyo
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