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,(正文),2,January(Jan.)一月February(Feb.)二月March(Mar.)三月April(Apr.)四月(May五月,June六月,July七月不缩写)August(Aug.)八月September(Sept.)九月October(Oct.)十月November(Nov.)十一月December(Dec.)十二月,写书信时:开头语-Imgladtohearfromyou.Hownicetohearfromyouagain.ImwritingtotellyousomethingaboutYourletterof(August29)cametomeonlyyesterday.Ireallydontknowhowtothankyouforyourhelp/kindness结束语-Pleasegivemybestregardsto.WishingyousuccessImlookingforwardtohearingfromyousoon.Bestwishes!/Bestwishestoyou!谦称:Yourssincerely,Yourstruly,Yoursrespectfully,1.Lettersofcomplaint(抱怨信):购买的商品发现有毛病,对商品质量,或某项服务不满意,你会写信投诉,提出意见.这类投诉信或抱怨信属于公务信函,用词比较正规,没有客套语.2.格式:称呼不必写出收信人的姓名,只需简单地写DearSir(s)3.一般包括三个内容:1).写信的目的2).投诉或抱怨的内容3).处理意见和要求.书写简洁,开门见山,直截了当.,DearSir,ImwritingtosaythatImnotsatisfiedwiththefridgeIboughttwoweeksago.Ifoundsomethingwrongwithit.The“COLDCONTROL”doesntworkwell.Also,whenitstartsitmakesaloudnoise.Irangyourservicecenterseveraltimes,butnobodycame.Ihopeyoulllookintothematterandsendsomeonetorepairitorchangeanotheroneforme.Orelse,takebackthefridgeandIllgetmyrefund.Imlookingforwardtoyourreply.Thankyou.Yourssincerely,ZhouLan,Problemstobesolved:时态语言的流畅性（多用地道英语短语或句型）描述要符合客观事实书写错句：Ihaveboughtyourcompanysfridgesomedaysago.AfteruseWhenitworksitmakesmuchnoises.IwishyoucanhelptorepairthefridgeWhenIbackhome,IfoundTheproblemofthefridgewastheColdControldidntwork.,上个月你(WendyBronson)在度假时买了条丝绸短裙,后来发现裙子上有一大黑点。此事令你感到心烦.你认为物有所值,你以裙子的标价付了钱,就应得到相应的高质量。随信退还裙子并要求全额退回80.50美元和3.25美元的邮资。写信日期为2004年6月15日。,June15,2004DearSir,ImwritingtoyouaboutasilkskirtIboughtfromyourcenterwhenIwasonholidaylastmonth.WhenIgottimeandtookitoutofthebag,Ifoundalargeblackmarkontheside.Iwasverymuchupsettodiscoverythismark.Atyourprices,Iexpecttopquality!Iamreturningtheskirtwiththisletterandexpecttoreceiveafullrefundof$80.50,alongwith$3.25postage.Bestwishes!Yourssincerely,WendyBronson,
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