护理人际沟通非语言沟通的基本知识ppt课件

,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,哈尔滨医科大学第一临床医学院,吴怀兰,人 际 沟 通,I,nterpersonal communication,哈尔滨医科大学第一临床医学院,1,expression,posture,geusture,posturegeusture,2,Chapter,Nonverbal Communication,护理工作中非语言沟通,第六 章,吴怀兰,ChapterNonverbal Comm,3,Objectives,1,Basic knowledge of NVC,2,3,Principal forms of NVC,NVC in nursing care,Objectives1Basic knowle,4,第一节,非语言沟通的基本知识,Basic knowledge of Nonverbal Communication,1.Meaning and types,2.Feature and action,一、含义与类型,二、特点与作用,第一节 非语言沟通的基本知识Basic knowle,5,Definition：,重点,是借助非语辞符号，,如仪表、服饰、表情、,空间等，,非自然语言,为载体所进行的,信息传递。,Basically it is sending,and receiving messages,in a varietyof ways,withoutthe use of,verbal codes (words).,Definition：重点 是借助非语,6,90%emotion,By NVC,content or the words,by the tone of voice,Body language,90%emotion content or the wor,7,Two rincipal types of NVC,人体语 body languee：,non-verbal message,produced by the body,环境语 envioment：,Message produced,by the broad setting,重点,Two rincipal types of NVC人体语,8,人体语:,(body language),expression,sight,gesture,posture,人体语:(body language),9,time space,color light,signs symbolic,环境语（environment）,time space环境语（environment）,10,二、非语言沟通的特点与作用,Feature and action,feature,1真实性 facticity,2多义性polysemy,3相似,性,similar,4组合性combination,5心理性psychologe,二、非语言沟通的特点与作用 Feature,11,Feature and action,action,1 express emotion,2 Modify additional,3 Replace language,4 Strss,5 Accommodation,Feature and action action,12,第二节,护士非语言沟通的形式,Principal forms of NVC,仪表 体态 表情 体触 界域语,重点,难点,第二节护士非语言沟通的形式 Principal forms,13,一、仪表,Appearance,一个人的穿着打扮，就是他的教养、品味、地位的最真实写照,。莎士比亚,研究发现：84%的人对另一个人的第一印象来自于他的,外表,。,一、仪表 Appearance一个人的穿着打扮，就是他的,14,Appearance,Appearance,仪容,looks,服饰,dress,Hairstyle,skin,Make-up,General,nurses,Appearance Appearance 仪容服饰H,15,服,饰,衣贵洁、不贵华,以少为佳,协调为美,TPO原则,服饰衣贵洁、不贵华以少为佳TPO原则,16,Nurses appearance,professional characteristic,端庄、简约、清丽、素雅,Nurses appearanceprofessional,17,Nurses dress,Cap,Lab coat,mask,shoes,Socks,underwear,Nurses dressCap,18,护理人际沟通非语言沟通的基本知识ppt课件,19,Nurses dress,Cap,Lab coat,mask,shoes,Socks,underwear,Nurses dressCap,20,二、体态 posture,Body posture,Hand gesture,Commen gesture in nursing,二、体态 posture,21,Commen posture,Commen posture,22,三、,表情,facial expressions,is the primary(most plenty)source,与人说话时，,若想了解对方的,真正感受，便看着,他的脸孔，因为,一个人驾驭语言,很容易，驾驭,表情却很困难。,目光,微笑,三、表情 facial expressions is the,23,Eye contact(sight),Is a key part of facial behavious。,Eye contact(sight)Is a key pa,24,Eye contact,表达自己,领悟他人,Eye contact 表达自己,25,Smile,Powerful diplomatic language,没有人富得不需要它，也没有人穷得不拥有它,SmilePowerful diplomatic la,26,Nurses smile,sincerely moderately naturally suitable,真诚、适度、自然、适宜,Nurses smilesincerely moder,27,四、体触,touch,Meaning:,Action:,1 growing development,2 improve relationship,3 tansfer information,人体各部位之间或人与人之间,通过接触抚摸动作来表达感情和传,递信息的行为语言。,四、体触 touchMeaning:1 growing,28,Touch in nursing,Assessment,diagnosis,support,care,hypurgia,Touch in nursingAssessment d,29,五、,界域语,territorial language,Concept,是指在人际交往中通过一种看不见,Invisible,，但实际存在,exist,的界域来表现双方关系的无声语言,bubble,五、界域语 territorial languageConc,30,space,Intimate,Personal,Public,Social,0-45cm,50-100 cm,1.2-3.7,m,3.7 m,space Intimate PersonalPublicS,31,1,2,第三节 护理实践中的非语言沟通,NVC in nursing care,3,患者对非语言沟通的关注,护士对非语言沟通的关注,有利于建立良好的护患关系,难点,12第三节 护理实践中的非语言沟通3患者对非语言沟通的关注护,32,Essential requiement for nurse,Respect,Approprite,Nimble staid,Unique,Essential requiement for nurse,33,Summery,重点,：,1非语言沟通的含义与类型,护士非语言沟通的主要形式,难点,1 非语言沟通在护理实践中的应用,Summery重点：,34,护士小张在外科病房值夜班，突然一群人大声叫喊着扶着一位手部外伤的病人涌进病房，伤口处裹满了带血的毛巾，病人衣服到处是血，面色苍白，表情痛苦，家属显得很急躁紧张，一直在不停的喊快一 点.,Think of how could you effective make the patient and families calm down using NVC,Reflections on？,护士小张在外科病房值夜班，突然一群人大声叫喊着扶,35,要求：,1,运用非语言沟通形式进行角色扮演。,2 自选场景:病房、急诊室、分娩室门口、手术室等候室等。,3,哑语形式或英语,4 分组：56人一组,task：practice,task：practice,36,非语言沟通是很重要的哦,再见,非语言沟通是很重要的哦再见,37,