旅游饭店职业英语unit

*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,旅 游 饭 店职 业 英 语,初 级,2008,Unit Two Front Office,前 厅 服 务,Lesson 3，4，5,Lesson 3,What Kind of Room,Would You Like,您想预定什么样的房间,Key Words：,reservation,预 定（,n.,）,reserve,预 定（,v.,）,double,双人的,single,单人的,September,九 月,intend,打 算,prefer,喜 欢,stay,停 留,confirmation,确 认,book,预 定,bath,浴 室,New York,纽 约,Talking to the Guest,情 景 会 话,ONE,Clerk:D Guest:G,C:Good morning.Beijing Hotel.,Room Reservation.Can I help you?,G:Yes,Id like to,reserve a room,for September 20th and 21st,please.,C:,What kind of room would you like,a double or a single room?,G:A double room.,C:,Wait a moment,please,Sir.,TWO,C:China World Hotel.May I help you?,G:Im,calling from,New York.Id like to,make a reservation,.,C:Yes,Madam.,What kind of room do you prefer,?,G:I need a single room with bath.,C:,How many nights will you stay,?,G:From May 12th to 18th,thats seven days,in all,.,C:Ok.Ill send confirmation of your reservation,G:Thank you very much.,C:Its my pleasure.We,look forward to,your coming.,Notes：,Wait a moment，please.,请稍等.,类似的说法:,Wait a minute/second，please.,In all.,总共,总计,Example:,Thats 7 yuan in all.,Ill send confirmation of your reservation.,我会确认您的预定.,-We look forward to your coming.,我们盼着您的到来.,-Im looking forward to your letter.,盼望收到您的来信.,Your Turn to Try Now,Listen to the words and repeat:,book,预定,room,房间,suite,套房,presidential suite,总统套房,double bed,双人床,single room,单人间,triple room,三人间,reservation,预定,double room,双人间,standard room,标准间,Listen to the sentences,repeat and translate:,What type of room do you want?,Id like to book a single room with bath.,How many nights are you going to stay?,How long do you intend to stay?,We look forward to your arrival.,Listen and complete the dialogues:,C:Good morning,Friendship Hotel.Room reservation.,.,G:Yes,for next Sunday.,C:,.,G:A single with double beds.,C:,.,2.C:Good afternoon,sir.,.,G:Good afternoon.Im calling from America.,.,C:,.,G:Id like to reserve a double room.,C:,.,G,：,Id like it from august 14th to 17th.,C,：,Ok.We look forward to,.,Lesson 4,Do You Have a Reservation,您有预订吗,Key Words：,passport,护照,fill in,填写,registration,登记,form,表格,afraid,害怕的,moment,此刻,available,可用的,能得到的,certainly,可以,Notes：,Under ones name,以,的名义，在,.,的名下,Example:,There is a reservation under your name,.,Would you please,fill in,this registration form?,您能填以下这张登记表吗？,“填写”还可以用,fill out,例如：,Could you,fill out,this form,.,Talking to the Guest,情 景 会 话,ONE,Receptionist:R Guest:G,R:Good afternoon.Welcome to our hotel.What can I do for you?,G:Yes,I have a reservation in your hotel.,R:Could I have your name?,G:John Smith.,R:,Wait a moment,please.Yes,we have the reservation,under you name,.Could I see your passport,please?,G:Here you are.,R:Would you please,fill in,this,registration form,?,G:Of course.,TWO,R:Good evening,Madam.May I help you?,G:Yes,Id like to,have a,single room,.,R:Do you have a reservation?,G:No,Im afraid not,.,R:Wait a moment,please.,Let me see,.Oh,there is,one single room available.,G:Thats great.,Ill take it,.,R:May I have your passport to,fill out,the registration form for you?,G:Certainly.,Here you are,.,Notes：,Oh,there is one single,room available,.,有一个空的单人间。,Is there any,ticket available,for tonight?,今晚的票还有吗？,Sorry,all rooms are taken/full.,抱歉，所有的房间都满了,I will take it.,我就要,了。,Example:,This,silk dress,is beautiful.Ill take it.,Your Turn to Try Now,Listen to the words and repeat:,registration,登记,available,可用的,complete,完成,form,表格,show,出示,receptionist,接待员,fill,填充,passport,护照,sign,签字,Listen to the sentences,repeat and translate:,Do you have a reservation?,May I see your passport?,I have a reservation in your hotel.,Do you have a room available for tonight?,Could you sign your name here,please?,Listen and complete the dialogues:,R:Good afternoon.,?,G:Yes,I want to have a single room for tonight.,R:,.,G:sure,.,R:wait a moment,please.,.,2.R:Good morning,Madam.,?,G:Yes,my name is Nancy White.Do you have a single room,for today?,R:,?,G:No,.,R:Wait a moment,please.,.,Im sorry,.,G:Thats too bad.,R:But we still have one double room available.Will that be all right?,G:,Ill take it.,R:May I,?,G:Here it is.,R:,?This is the form.,G:Of course.,Lesson 5,Your Total Is 588 Dollars,您的费用总共是588美圆,Key Words：,check out,结帐,wait a moment,等一会儿,bill,账单,ready,准备好的,total,总共,right,正确的,correct,正确的,check,检查；核对,item,项目，条目,mistake,错误,pay,付账,charge,费用,per night,每晚,Notes：,Id like to check out now.,我现在想结帐.,would like to do sth.,愿意,想,Example:,Ill leave Beijing today and Id like to check out now.,结 帐 用 语:,-Heres your bill,Sir.It totals$889.Please check it.,-,Im terribly sorry,Sir.We did make a mistake.(,当帐单出错时,应向客人抱歉),Talking to the Guest,情 景 会 话,ONE,Receptionist:R Guest:G,R:Good morning,sir.May I help you?,G:Yes,Id like to check out now.,R:May I have your name and your room number,please?,G:Bob Smith.Room 811.,R:Thank you.Please wait a moment.Ok,your bill is ready.The total is 588 dollars.Please have a look at it to see if everything is correct.,G:Its correct.Thanks.,TWO,Cashier:C Guest:G,C:Here is your bill,Sir.It totals$889