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,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,*,Unit Six,Wake-up Call Service,Unit SixWake-up Call Service,1,Exercise in Class,Task 1,Talking Face to face,Task 2,Maintaining a Sharp Eye,Exercise in ClassTask 1Talking,2,Exercise in Class,Passage One,Passage Two,Exercise in ClassPassage OnePa,3,Put in Use,Mr.Smith,（,B,）,asks the room attendant,（,A,）,how to have the morning wake-up call service,B,：,Will you do me a(1),Miss,？,A,：,Certainly,，,sir,B,：,This is my first visit to China.I wonder if your hotel has the(2),service,A,：,Yes,，,sir,Anyone who stays in our hotel can ask for the service.Would you like a morning call,？,B,：,Yes,I must(3),earlier tomorrow,I want to go to the Bund to enjoy the morning scenery there,You know this is my(4),visit to Shanghai,People say there is a marvelous view of a poetic yet bustling life at the(5),just at dawn,A,：,Thats true,At(6),do you want me to call you up,，,sir,？,1.,Complete the following dialogue by putting in the missing words.,favor,morning call.,get up,Bund,what time,first,Put in Use Mr.Smith（B）asks,4,B:At 6 sharp tomorrow morning,，,please,A:What kind of call would you like,，,by phone or by(7),at the door,？,B:By phone,I dont want to disturb my(8),A:Yes,，,sir,Ill tell the(9),to call you up at 6,tomorrow morning,(10),I can do for,you,？,B,：,No.Thanks,Good night,A,：,Good night,，,sir,Sleep well and have a pleasant dream,knocking,neighbors,operator,anything else,B:At 6 sharp tomorrow morning,5,Put in Use,Guest:(1),?,（是叫醒台吗？）,Operator:Yes,can I help you?,Guest:Im leaving Beijing for New York tomorrow morning.(2),?,（能请你叫醒我吗？）,Operator:Certainly,madam.Whats your room number?,Guest:2112,Operator:,（,3,）,?,（什么时候叫醒您？）,2.,Complete the following dialogue by translating the Chinese into English.,Is that the wake-up service,Would you be kind enough to wake me up,At what time shall we call you,Put in UseGuest:(1),6,Guest:At 6:00,Operator:All right.,Guest:Dont forget,please.,Operator:Please set your heart at ease.We wont forget.,（,4,）,.,(,祝您睡个好觉,),Guest:Thanks.Good night.,.,Have a good sleep,Guest:At 6:00Have a good slee,7,Read and Think,1.According to the passage,why did many,business travelers miss a meeting or a flight?,.,Answer the following questions according to the passage.,Because a wake-up call did not come or,a clock was malfunctioned.,Read and Think.Answer the fo,8,Read and Think,2.What does the author think of the overall quality,of wake-up service in hotels?,3.,What have hotels done to improve wake-up,service?,The author thinks that the overall quality of,wake-up service in hotels has not been,satisfactory.,Many hotels began to make changes in wake-up service,e.g.:Hilton,Marriott International,W Hotels and Wyndham Worldwide are introducing alarm clocks.Crowne Plaza Hotels,guarantees one night will be free if the call fails to come within five minutes of the requested time.,Read and Think2.What does the,9,4.,Which one does Mr.Laermer like better,personal wake-up call or automated one,and why?,5.,Whats the implication of the title of the passage,Guests,Running Late,Wake Up Hotels?,He likes personal wake-up call better because,he thinks that personal wake-up call is full of,human touch,and that automated one is not.,The quality of wake-up service in hotels has,not been improved,and guests are not,satisfied with hotels.Now guests demand,that hotels make efforts to improve their,make-up service.,4.Which one does Mr.Laermer,10,Read and Think,II.Complete each of the following statements according to the passage.,According to the passage,hotels have not,improved,service although they have upgraded their beds and enhanced their technology.,2.One reason why guests are unwilling to use hotel alarm clocks is that they are often,to operate.,3.Many guests think that it is much,to file taxes or program a VCR than to set a hotel alarm clock.,wake-up,tricky,easier,Read and ThinkII.Complete eac,11,Read and Think,Now Crowne Plaza Hotels promise that guests will,not be,if the call fails to come within five,minutes of the requested time.,5.Mr.Laermer,personal wake-up call to,automated wake-up call.,charged,prefers,Read and ThinkNow Crowne Plaza,12,Read and Judge,I.Are the following statements true or false,according to the passage?Write T/F accordingly.,1.Both“personal”wake-up call and“automatic”,wake-up call are used in hotels.,2.,The operator only needs to write down the name,and the room number of the guest who asks to be,woken up.,.,3.,The operator must not forget to set the wake-up,call time on the machine,.,T,F,T,Read and JudgeI.Are the follo,13,Read and Judge,4.,After the operator calls the guest who asks to be,woken up,he/she should make a mark on the,wake-up call record sheet,.,5.,The quality of wake-up call service in a hotel is of,great importance to the hotel,.,T,T,Read and Judge 4.After the,14,Read and Translate,II.Read and translate the following sentences,into English.,1.,我不知道你们饭店是否有,叫早服务,。,morning call service,I wonder if your hotel has the
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