资源描述
Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,State of Arizona Department of Revenue,BRITS Phase I,020211470 Executive Summary.ppt,State of Arizona,Department of Revenue,Business Reengineering/,Integrated Tax System(BRITS)Phase I,Compendium of Deliverables,Executive Summary,January 15,2001,1,Section,Page,1.Project Background.3,2.Key Accomplishments.4,3.Conclusions.6,4.Future Directions.9,5.Next Steps.14,2,Business Reengineering/Integrated Tax System(BRITS)Phase I,Compendium of Deliverables,Executive Summary,TABLE OF CONTENTS,BRITS Phase I Project Objectives,Review DOR information technology,business processes and organization structure,Develop a customer-focused business vision incorporating enabling technologies,streamlined business processes and redesigned organizational structure,Prepare a document that will be used in procuring new technology to support the business vision,3,1.PROJECT BACKGROUND,Step 1,Step 1,Step 2,Step 2,Step 3,Step 3,Step 4,Step 4,Step 5,Step 5,Project,Planning,Project,Planning,Conduct,Internal,Assessment,Conduct,Internal,Assessment,Conduct,External,Assessment,Conduct,External,Assessment,Conduct,Best,Practices,Study,Conduct,Best,Practices,Study,Develop,Business,Vision of,Future,Environment,Develop,Business,Vision of,Future,Environment,Step 6,Step 6,Step 7,Step 7,Step 8,Step 8,Step 9,Step 9,Conduct,Technology,Trends,Review,Conduct,Technology,Trends,Review,Develop,High-Level,Requirements,Develop,High-Level,Requirements,Develop,Acquisition,Strategy and,Procurement,Document,Develop,Acquisition,Strategy and,Procurement,Document,Prepare,Cost Analysis,Report,Prepare,Cost Analysis,Report,BRITS Phase I Project Approach,2.KEY ACCOMPLISHMENTS,Conducted Internal Assessment,Interviewed DOR management and staff,Documented current technology environment and key operational issues,Conducted External Assessment,Gathered information from:,Governors Office,GITA,State Treasurer,President of the Senate,Speaker of the House,Joint Legislative Budget Committee(JLBC),Auditor General,Department of Administration(DOA),Arizona Tax Research Association(ATRA),Arizona Republic Newspaper,Documented key issues,Conducted Best Practices Study of:,Kansas,Michigan,Minnesota,South Carolina,Utah,Wisconsin,Maricopa County Treasurer and Star Center,State of Arizona Board of Equalization,4,Summary of Key Accomplishments,Summary of Key Accomplishments,Developed Business Vision,Conducted multiple,facilitated sessions with DOR leadership,Provided Technology Trends Review,Researched and reviewed relevant technologies both for DOR leadership and for GITA,Determined Acquisition Strategy,Decided upon gainsharing as the optimum approach for procuring new systems,Conducted Change Readiness Assessment,Surveyed total of 100 DOR staff and managers from all Divisions,Conducted IT Staff Skills Survey,Assessed current skill levels of 98 IT Division staff,Completed Organizational Structure Assessment,Recommended new organizational structure to support business vision,Developed Request for Proposals(RFP),Included business requirements,technical requirements and gainsharing approach,Developed Cost Analysis,Used cost information provided by Kansas,Virginia and Hawaii,Developed compendium of all project deliverables,5,DOR Processes,Organization,Technology and Skills,DOR Processes,Current business processes are largely organized by function(Tax Types),Processes are document-centric rather than data-centric,DOR Organizational Structure,DOR is largely organized by function(Tax Types),Customer focused services imply system integration,System integration implies organization by business process,DOR will need to undergo an organizational transformation,DOR Technology,DOR mission critical systems are siloed and are technologically obsolete,DOR LAN and Desktops are current(Y2k)and positioned for new mission critical systems,DOR Skills,DOR technical skills reflect current systems,Many new technical skills will be required for new systems,Critical skills will be:,Contract Negotiation,Contract Management,Project Management,6,3.CONCLUSIONS,Best Practices Transformation Approach,Best practice approach to customer-centric transformation,Develop new vision and requirements,Acquire business partner via gain-sharing,Implement new systems,Change business processes to accommodate new systems,Change organizational structure to match new business processes,Many State Tax Departments are moving toward customer-centric,process-oriented,integrated tax systems and organizational structures,Already accomplished by State Tax Departments similar to,and smaller than,Arizona in terms of revenue,7,Best Practices Agency Revenue Comparisons,Arizona DOR is Ready for Transformation,Management and staff have consistent view of priorities and willingness to move forward,Stakeholders and customers support D
展开阅读全文