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Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,按一下以編輯母片標題樣式,按一下以編輯母片,第二層,第三層,第四層,第五層,*,*,1,本资料来源,2,8D(Eight Disciplines),Welcome to,Nick Liang/Customer Service,3,What is 8D:,8D(Eight Disciplines):,D1.Team Members,D2.Describe the Problem,D3.Containment Plan,D4.Define the Root Cause,D5.Define the Corrective Actions,D6.Verification of Action,D7.Prevent Recurrence,D8.Congratulation,4,解決問題的步驟,-8D THEME:,IF YOU CANNOT PROVE IT,YOU CANNOT SAY IT,(,若是你無法證明,則請勿亂下定論,),當一個工程師之基本要求（,Engineering sense),5,D1,Team Members,Select team members(Internal/Key Person),Select team champion-Management member who will(can)remove road blocks for the team,Select team leader A member who can take the responsibility for the team,6,開會技巧,會前,1.,準備,AGENDA,議題,發通知預告時間地點,2.,蒐集所有資料,3.,設定會議目標,4.,會前再提醒,會中,1.,掌握主題,時間,進度,氣氛,2.,尊重每個參與人,鼓勵發言,3.,誘導腦力激盪,4.,禁止少數人發言佔用時間及離題,.,5.,定出個別,actions,之,follow-up action,負責人,及完成時間,(by 5W1H),會後,1.,很快發出會議記錄,2.,追蹤,Follow-up actions,then,檢討得失,.,7,D2 Problem Description (definition),釐清,把問題說清楚,是成功,(,解決,),的一半,眾說紛紜霧煞煞,從何下手費思量,老“獅”心中有定見,新秀跳下結論套,一見鍾情不可靠,天縱英明難得找,膽大心細看問題,3W,時地物,1H,有多少,分析手法花樣多,圖表統計效力高,搞錯對象會白忙,且莫任意把捷徑抄,8,D2 Problem Description (definition),釐清,把問題說清楚,是成功,(,解決,),的一半,要多清楚才算清楚,?,1.,打破砂鍋問到底,Develop Operation Definition,2.,四維具體化與量化,什麼東西,?What?(Identify symptom),那裡發生,?Where?(Space,process flow),何時發生,?When?(Time,D/C),影響多大,?How Big?(Qty,$,Defect%),9,D2.Describe problem,Use terms understood by the customer,Describe the problem as detailed as possible(3W/1H),Express the condition in quantifiable terms,What,Where,When,How Big,10,D3 Containment Actions,圍堵,亡羊補牢要有效,客戶老闆聲聲催,圍堵對策趕快上,.,亡羊補牢要有效,挖東補西找麻煩,.,障眼對策擋一時,當心愈補愈大坑,11,D3.Containment Plan,Describe Who,What,When,and How you will capture/contain the defects now.,Must prevent defects from getting to the customer immediately.,Consider the effect of the containment plan on Cost,Delivery,Inducement of other types of defects.,12,D4 Root Cause(s),尋根,事出必有因,追根究底找真因,事出有因連根挖,確認真因把它當開關,Turn off,因果循環拿來用,解釋真象全靠它,分析技巧派上場,直指真因三兩下,13,D4.,Define the Root Cause,Describe why the change in condition occurred,or identify the“HOLE”in the system which allowed the pre-existing condition to go undetected.,Categorize the root causes,eg.:Manpower/Machine/Material/Method+Environment,PDCA,DOE,FMEA,Benchmark,QC 7 Toolsetc.,14,D5 Corrective Actions,步署,一針見血,藥到病除,散彈打鳥效果差,唬爛遲早被抓包,客戶抓狂找別家,人盡其才顯神通,藥到病除一身輕,客戶參與創雙贏,15,D5 Corrective Actions,Describe WHO,WHAT,WHEN and HOW you will implement changes in Material,Manpower,Methods,etc,to totally eliminate the root cause of the problem.,16,D6 Verification of Actions,Describe verification results in QUANTIFIABLE terms.(eg,Achieved Cpk,Decreased Defect Rateetc.),Continue containment activities until permanent C/A actions are verified as being effective.,17,D7 Action(s)to Prevent recurrence,防弊,避免歷史重演,歷史重演我會怕,不知面子那裡掛,.,必要資訊省不下,文書作業標準化,推廣成果利益大,.,18,D7 Action(s)to Prevent recurrence,Describe the internal and/or external culture or systemic changes that must be made to prevent the problem from recurring.,The team champion is responsible for taking these recommendations back to management and driving implementation.,19,D8 Congratulate your Team,大功告成留鴻爪,展現成果得鼓勵,堅持過程最可佩,團隊合作最難忘,解散歸建下次再會,20,8D,慶功重點,-,享受成果,-,適當鼓勵,認同,Review,成功的原因,21,Case Study (Examples),22,培養全員之,Engineering sense,養成全面而完整之邏輯思考能力,養成跨部門溝通協調能力,可據以改善品質,提昇製程水準,人人皆可運用自如,可解決大部分問題,谢谢观看,/,欢迎下载,BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES.BY FAITH I BY FAITH,内容总结,1。Welcome to。Select team leader A member who can take the responsibility for the team。5.定出個別 actions 之follow-up action 負責人,及完成時間(by 5W1H)。2.追蹤 Follow-up actions,then檢討得失.。Express the condition in quantifiable terms。Must prevent defects from getting to the customer immediately.。D4 Root Cause(s)尋根 事出必有因,追根究底找真因。D5 Corrective Actions 步署 一針見血,藥到病除。Case Study (Examples),
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