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单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,Unit 4 A Factory Tour,工厂接待,Suppose you will receive your customers and give them a factory tour.What should you prepare prior to the tour?,Do you think it is important to give your customer a factory tour?Why?,Do you dare to take your customers to visit your factory of food manufacture?,Warm-up Questions,Anyone working for a company or a factory may be required to welcome visitors at some time.This must be done well and effectively because first impressions can be very important.Preparations for receiving visitors are included as follows.,Step one Arrange the Visiting Agenda,Step two Review Company Profile,Step three Know your Clients Information,Step four Ready for Reception,Step five Guide the Factory Tour,Business Profile,Content,New,Words,Useful,Expression,Dialogue,Career Skills,Interpretation,New Words,New Words and Phrases:,Plant:,工厂,Assembly line:,装配流水线,Semi-finished product:,半成品,Tailor-designed:,定制的,Warehouse:,仓库,Output:,产量,Raw material:,原材料,Dialogue,Dialogue 3 At the End of the Tour,Mr.Fang:Thats the end of the factory tour.,Mr.Blake:Thank you for your guide.The tour of the production shop has really impressed me.I really enjoy the efficiency of your assembly line.,Mr.Fang:We are proud of the assembly line,too.,Mr.Blake:By the way,what is the building opposite us?,Mr.Fang:Thats the warehouse.We keep a stock of the faster moving items so that urgent orders can be met quickly.,Mr.Blake:Great.,Mr.Fang:Its almost lunch time.Would you stay with us to have lunch together?,Mr.Blake:Ok.Thanks for your kind invitation.,Useful Expression,Please let us know when you will be free so that we can arrange a tour for you.,There are about 500 workers and staff members in our factory.,Would you like to have a look at our show room?,Would you like to lead me to look around your factory?,How about your products in your factory?Do you upgrade your products every year?,Our products have sold well in recent years.They are not only sold in the domestic market,but they are also exported to USA and Japan.,Do you spend a lot on research and development?We invest almost one third of the profits in research and development.,What is the total annual output of the factory?,How long has this machine been in use?,Where do your raw materials come from?,Drill Practice:,一般祈使句,一般祈使句用了表示请求、命令、要求或叮嘱等句子。一般不用主语，直接说动词谓语部分。祈使句的否定形式是在句首,+dont,。,句型一,:(dont),动词原形,+,宾语,+,其他,说明,这是英语中最基本的命令句式。单独用一个原形动词便可以表示命令或请求，呼语和其他成分可根据需要使用。,例,1,Come here.This is our marketing department.,请到这边来，这是我们的营销部。,例,2,Dont forget it.The appointment of our VIP customer is made at 3pm.,不要忘了，和大客户约见的时间是下午,3,点,。,Drill Practice:,一般祈使句,句型二,:(dont)be+,表语,+,其他,说明,这里主语是要表达表语的内容，但表语不好作命令式表达，所以通过动词原形,be,的帮助表达。,Be,在这里表示“应当是、应当做”等意义。如为否定式，前面加,Dont,即可。,例,1,Be careful,when choosing the supplies.,选择供应商时要仔细。,例,2,Dont be afraid,speak out if there are some disagreements.,别害怕，有不同意见大胆提出来,。,Interpretation,请走这边，看这是我们的生产线。（,product line,）,请耐心等候下，我们在一周内会发货。（,delivery,）,您想看一下我们的车间吗？（,workshop,）,我们工厂有,400,名工人和员工。（,staff member,）,我们工厂从事家具制造已经有,20,年了。我们工厂生产的产品在海外很畅销。（,furniture business,）,Interpretation,This way,please.Look at the product line,！,Be patient.We will send the delivery within one week.,Would you like to have a look at our workshop?,There are about 400 workers and staff members in our factory.,Our factory has been in furniture business for more than 30 years.The products of our factory sell well in the overseas market.,Warm-up,The followings are some job responsibilities and requirement of receptionists.Fill in the blanks with relevant information.,Job Responsibilities?Job Requirement?,To provide overall day to day front desk services.,To provide the back up services to mail room as needed.,To order and maintain office and pantry supply for whole office.,To answer and transfer all incoming phone calls.,Customers service orientated.,Pure Mandarin and fluent English,Cantonese will be a plus.,To receive customer and visitor in professional manner.,To observe office areas security and safety.,Experience on receptionist job.,Good communication skills.,Good computer skill in Word,Excel and Outlook.,Career Skills:Entertaining Clients,Listening,Mr.King wants to know about contracts for office furniture,and Rose directs him to Mr.Shellis office.,Mr.King:Excuse me.Is this Modern Office Ltd?,Rose:Yes,thats right.,1,?,Mr.King:Well,2,the Director about contracts for office furniture.,3,.,Rose:Thank you.(Reading Card)Mr.King,have you an appointment?,Mr.King:Er.No,Im afraid I havent.,Rose:Well,the sales manager usually deals with contracts.Thats Mr.Shelli.,Mr.King:Oh,is it possible to see him now?,Rose:,4,.Ill phone his secretary to see if hes free.Please take a seat.,Mr.King:Thank you.,Maria:Mr.Shellis office.,Rose:Hello Maria,5,Reception.I have a Mr.King here.He wants to know about office furniture contracts.Is Mr.Shelli free to see him?,Maria:Yes,he is.Hes in his office now.his 10:15 appointment was cancelled.,6,.,Ro
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