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单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,7.,投诉申告, 晨读背诵,1. complain about,投诉,2.go wrong,出毛病,3. return my money to me,退还我钱,4. apply for,申请,5.worse still,更糟糕的是,6.delay in delivering,推迟交货,相关短语,7. for the above reasons,基于上述理由,8. a full refund,全额退款,9. pay for the postage,付邮资,10. travel agency,旅行社,11. historical attractions,历史名胜,12. make mistakes,犯错误,13. be forced to,被迫,14. a person with patience,有耐心的人,15. a pair of black shoes,一双黑鞋子,16. make an apology,道歉,17. to our disappointment,让我们失望的是,18.again and again,反复,;,再三,1.,Im writing to complain about,a pair of sneakers I recently purchased from your website.,我写信的目的是要向你投诉我最近在你们网站上购买的一双运动鞋。,2.,Worse still, there was a ten-day,delay in,delivering my shoes.,更糟糕的是,交鞋的日期推迟了,10,天。,相关句式,3.,I demand either,a new pair of black shoes be posted to me immediately,or,I be given a full refund.,我要求要么马上寄给我一双新的黑鞋子,要么全额退款。,4. Please,give,30% of,my money back, or I shall be forced to take the matter further.,请退还我,30%,的钱,否则我会被迫采取进一步的措施。,5. She was not a person,with patience,and,didnt,patiently answer my questions,at all,.,她是个没有耐心的人,根本不耐心回答我的问题。,6. I demand that she,make an apology to me,face to face.,我要求她当面向我道歉。, 技巧点拨,1.,投诉信要开门见山写明来信目的,即投诉的具体内容,切忌表达转弯抹角,久久不入正题。,2.,写信时,要注意写信的对象,运用得体的语言表达,并可在句中适当增加,to ones disappointment, unluckily, unfortunately, worse still, to make matters worse,等符合投诉信感情色彩的副词短语,以加强语气,使表达更加丰富。例如：,What I ordered was a pair of black size-nine shoes but to my disappointment, I received a pair of white, size-8.5 shoes instead. Worse still, there was a ten-day delay in delivering my shoes, which should have been received on April 10.,申购情况,实际情况,颜色,黑色,白色,号数,9,8.5,到货日期,4,月,10,日,4,月,20,日,3.,要求：重新邮寄或退款；,4.,询问：若寄回,谁承担寄费,?,典型例题,假设你叫李华,最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。,写作内容,请给网站写一封投诉信,包括以下内容：,1.,写信的目的；,2.,投诉内容：,例题导写,1.,开门见山、写明目的。凡书信开头,一般可使用“,Im writing to.”,的句型开门见山点明写信目的。请根据中文完成句子。,(1) I am writing to make a complaint about _.(,我在你网站上购买的鞋子,),the pair of shoes I bought on your website,(2) I am writing to complain that _. _(,我在你网站上购买的鞋子有点问题,),there is something wrong with the pair of shoes I bought on your website,(3) I am writing to inform you that _,_,_. (,我不满意在你网站上购买的鞋子,),(4) I am writing to _,_ (,对,表示失望,)the shoes I bought from your website.,show my disappointment,about,satisfied with the shoes bought on your,I am not,website,2.,确定文体、规范语言。这是一封投诉信,因此必须注意语言的规范性和得体性,不能使用与朋友书信交流时的亲切语言,但也不能出现语气倔强等不礼貌用语。,3.,划分信息、统筹全文。根据写作内容,可把五句话写作信息划分如下：,(1),写信目的,; (2),申购情况,; (3),实际情况,; (4),要求,; (5),询问。写信目的可在引入部分找到,投诉的主要内容是“在某英文购物网站上购买了一双鞋子,但出现了一些问题。”特别需要注意,写作前要把“要求和询问”的内容补充为完整句子,明确动作的主语,写作时才不会出错。,4.,突破难点、正确翻译。请翻译：,在你的网站上,:,on your website,(2),投诉,:,complain about.,(3),从,购买,:,purchase/buy,sth,. from .,(4),一双九码的鞋子,:_,_,(5),寄回,: _,(6),为,付款,: _,pay for .,send /post .back,a pair of size-nine,shoes, a pair of shoes of size nine,(7),邮费,_,(8),给某人退款,/,某人获得退款,_,(9) (,申购情况和实际情况的对比,),我订购的是,但我收到的是,_,What I ordered was. but I received.,postage,give,sb,. a refund/get ones refund,参考范文,Dear Sir,，,Im writing to complain about a pair of sneakers I recently purchased from your website. What I ordered was a pair of black size-nine shoes but I received a pair of white, size-8.5 shoes instead. Worse still, there was a ten-day delay in delivering my shoes, which should have been received on April 10.,For the above reasons, I demand either a new pair of black size-nine shoes be posted to me immediately or I be given a full refund. Also, if I send back the wrong shoes, will your company pay for the postage?,Thank you for your consideration.,Yours sincerely,Li,Hua,5.,连句成篇。,能力提高,(1),我写信是要投诉你们餐厅服务差。,I am writing to complain about the poor service in your restaurant.,(2),我写信是要投诉你们公司产品质量差,并要求你们尽快解决问题。,I am writing to complain about the poor quality of the products of your company and ask for solutions to the problem as soon as possible.,2.,请根据括号给出的中文提示填空。,Dear Sir / Madam,，,I have just returned from the English Summer Camp at your School of Language, and Im writing to express my unhappiness with your program.,I took part in the program in order to improve my English but(1) _ (,使我失望的是,), there were too many students in a class, in which case students were not able to,practise,a lot.,to my disappointment,Moreover, (2) _ _(,课程内容简单,话题不够新颖,) so that students interest in English could not be aroused. (3)_(,更为糟糕的是,), no lunch was provided and therefore I had to go to the nearest restaurant, which was 30 minutes away.,the course was simple and,the topics were not fresh enough,Worse still,It was once said in your ad that(4)_,_(,学生可以参加丰富的社会实践活动,) but badminton was the only activity organized. You can imagine how upset I am to have wasted my time and money and please(5) _ _(,请在此处合理地提出你的赔偿要求,), or I shall be forced to take the matter further.,Yours,，,Li Hua,be provided with many chances to enjoy social,students,could,practice,money back,give half of my, 课堂练习,你参加了某旅行社组织安排的云南六天游。以下是旅行社广告宣传与你参团后实际情况的对比：,广告宣传,实际情况,行程安排,游览当地十处著名景点,仅游览了八处景点,行程乏味,酒店住宿,入住五星级酒店,配套设施齐全,配套设施陈旧,没有热水供应,写作内容,请给旅行社写一封投诉信,内容包括：,1.,写信的目的；,2.,行程安排、酒店住宿旅游广告宣传与实际情况的对比；,3.,要求退回,30%,团费,否则将采取进一步行动。,参考范文,Dear Sir,，,Im writing to complain about the six-day trip to Yunnan organized by your travel agency. As it was promised in your advertisement, we would visit ten famous historical attractions of the local place. However, we only visited eight places of interest, tired of the boring journey as well.,Besides, it was claimed that we would enjoy the stay in a five-star hotel which was well furnished, but to our disappointment, we were arranged to stay in a poorly equipped hotel with no hot water supply. Please give 30% of my money back, or I shall be forced to take the matter further.,Thank you for your consideration.,Yours sincerely,，,Chen Ming,精华点评,这是一篇关于旅行参团后的投诉信。因事情已发生,描述广告宣传与实际情况对比时,应该使用合适的过去时态。当谈及广告宣传时,可使用“,As it was promised / claimed in your advertisement, .; It was claimed in your advertisement that. ”,等句型,并使用,However / On the contrary,等副词或,while, but,等连词,引出实际情况的描述。,在词汇运用方面,对重复出现的词句,可尝试运用多种表达,如游览,(visit, pay a visit to),著名景点,(historical attraction, place of interest, scenic spot),、配套设施,(well /poorly furnished / equipped),，并可通过使用相同单词的不同词性来变换表达,如,enjoy the stay(,名词,) in a five-star hotel,和,stay(,动词,) in a poorly equipped hotel,。, 课外作业,参考范文,Dear Sir,I am writing to complain about,the working attitude of the clerk called Zhang Xin of your bank. Poor at computer skills, Zhang Xin spent more than half an hour in helping me apply for a credit card on line, which made me late for work.,She was not a person with patience and didnt patiently answer my questions. Worse still, she was so careless that she made mistakes again and again when filling my information in the document. I demand that she make an apology to me face to face.,Thank you for your consideration.,Yours sincerely,，,Li Gang,精华点评,这是一篇关于投诉员工工作态度的投诉信。因事情已发生,当描述员工具体表现时,使用一般过去时。写作时,可通过穿插使用非谓语结构、定语从句以及“,so.that”,这个句型来丰富表达。例如, Poor at computer skills, Zhang Xin spent more than half an hour in.,也可改写为：,Zhang Xin, who was poor at computer skills, spent more than half an hour in.,。,投诉信的最后一句,通常是提出赔偿要求,若态度强硬,可使用“,I demand / require that sb. should do sth. ”,若语气相对委婉,可使用：,Would you be so kind as to do sth.; Please .; It would be highly appreciated if.,等句型。,Thank you !,
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