Dell Quality system培训教材

Dell Quality System Training,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,Dell,Dell Quality System Training,Supplier Quality Management,Foxconn DMDI,8/25/2024,1,Dell quality system Training,Agenda:,The Character Of Dell Quality System,The Expectation Of Dell Supplier Management,SVLRR Definition,The Requirements of Dell,Deployment of Dell supplier management,- Design Control/NPI,- Process Control,- IQA (incoming assurance),- Sub-tier Supplier Management,- Reliability Testing,Tools of Dell supplier Management,- PC/Ten steps,- STSM,- BPI,8/25/2024,2,Character of Dell quality system,HP CEO Appreciation Of Dell,The way make Dell success,The way make Dell degenerate,The supplier management is one of the way make dell grow so faster in last time and degenerated today,8/25/2024,3,Character of Dell quality system,The essence of Dell supplier management,- CLCA,- I-P-D-C-A,- Continual improvement,- Make the process simple,The index of dell quality system,- DMAIC,The base of dell quality system,- ISO9001,8/25/2024,4,Get Results The Right Way,The Expectation Of Dell Supplier Management,Deploy Business Process Improvement,50% Improvement Sub-Tier Quality,Meet 233 DPPM,8/25/2024,5,Getting Results the Right Way,Industry-wide Collaboration is Driving Alignment & Best Practices,8/25/2024,6,90 Day Verified Field Incident Rate,FY05,FY06,42% Improvement in 90 Day VFIR From FY05 FY06,70% Customer Failures from Sub-Tier!,Goal,Actual,8/25/2024,7,Sub-Tier Supplier Management,Dell,Factories,Use Dell SEQ Model to Eliminate Excursions,Sub-Tiers,Our,Customers,50%,S_VLRR,5,VLRR,s,50%,90D VFIR,50%,S_VLRR,50%,S_VLRR,Supplier,Factories,8/25/2024,8,Component Engineering,Procurement,Reliability,Quality,Together We Can Achieve Zero Defects,Specifications,Qualification,Application,RoHS,COS / Hubs,AVL,Ratings,Cost,Contracts,Design Validation,Production Testing,Critical Process,De-Rating,Process Control,Documentation,Design Control,Quality System,BPI,Dell Supplier Management Model,8/25/2024,9,0,2,4,6,8,10,12,14,16,Total Induced Run-out (mg/cm),Frequency,Sub-Tier BPI Case Study: Fan Balancing,Avg =,420,Fan Supplier Process: Normal Distribution at 12X Specification,Too Much Variation! Process Not Capable,2.4 Million Fan Replacements in 2005,Spec =,34,8/25/2024,10,The Power of BPI in Sub-Tier Management,Apply Business Process Improvement Tools to Get It Right First Time,0,2,4,6,8,10,12,14,16,18,20,Total Induced Run-out (mg/cm),Frequency,Spec =,34,Avg =,160,$3 M Projected Savings,62% Reduction!,8/25/2024,11,The Power of Business Process Improvement (BPI),Dell Achieved $2.4 B in BPI Savings during FY06,Business Alignment,Right Methods,People Development,Leadership,Sponsorship,Hoshin,Planning,Six Sigma,Process,Capability,Closed Loop,Corrective,Action,Lean,Design for,Six Sigma,Belts,8/25/2024,12,Business Process Improvement (BPI),Many Dell Certified BPI Consultants Available to You!,External Quality,Consultants,Quality, Reliability and Sub-Tier Supplier Mgmt Expectations,Provides,How-To,Consulting,Power of BPI:,Dells Experience &,Knowledge,Dell,Suppliers,Taiwan Industrial,Development,Bureau (IDB),Contact: Christina_Y_Chen,8/25/2024,13,S-VLRR InstructionWWP SEQ DT MB Team,No More Defects.Build Reliable Products.Be The Reason,8/25/2024,14,Sub-Tier VLRR Definitions,SVLRR = VID / Qty built * 1,000,000,VID = Verified as Vendor Induced Damage,Monitor CND and PID as well,Includes any component defects at any test station except for Incoming inspection and L6.,Calculation Methods,Level 1: Component / Component,Number of verified failure component / Total consumed same component,Level 2: Single component / Board,Number of verified failure component / Number of built board,Level 3: Component total / Board,Number of failed component total / Number of built board,Level 4: Component / Board,Number of failure board caused by component / Number of build board,8/25/2024,15,Supplier SVLRR Instruction,1. Supplier to select top 10 suppliers based on first half of this year performance in suppliers manufacturing line. It doesnt include Dell mfg line or field.,2. Supplier to review overall component performances half yearly and select Top 10 suppliers again based on the performance.,3. For those components failing in Dell mfg line and field most, supplier should have separate control plan to improve performance. Monthly report,.,4. Supplier to gather information to be able to calculate all 4 levels of data.,5. Merge all data from different lines and platforms, and make one set of data. L3/L4,Combine all numerator and combine all denominator,8/25/2024,16,Supplier SVLRR Instruction,6. Supplier to report,Level 2 and 3,to Dell weekly basis.,Supplier to set up a failure verification procedure for top 10 selected sub-suppliers.,Failure verification should be finished within a week.,Report shall be posted on value chain.,7. Supplier to provide 3 up chart for the component which is over goal monthly basis.,Top 10 supplier,Goal,8. 3 up chart is required for the component supplier showed spike or upward trend even outside of Top 10 suppliers monthly basis,9. Supplier to create a control document governing SVLRR management procedure based on Dells instruction.,- End of Sept,8/25/2024,17,QBR scoring,How to score for QBR?,Section A1:,Supplier to create a internal controlled document for managing S-VLRR based on Dells instruction.,Section A2:,Monitoring only top 10 sub-tier suppliers that suppliers selected and approved by Dell.,Goal should be set up based on Q1-Q2 aggregate performances of top 10 suppliers.,To get one point, supplier should have:,Align with Dell improvement target,To get the 2,nd,point, supplier should:,Create a plan to achieve target on each component with milestone,Strategic EFSR, QBR, QSA/QPA, QMP, NPRR, Safe Launch, etc.,Tactical Top 5 failures, root cause, corrective action, preventive actions,To get the 3,rd,point supplier should:,Show progress at meeting the milestone,8/25/2024,18,QBR scoring (Contd),How to score for QBR? (contd),Section A3:,5 points:,Overall S-VLRR meeting goal,All top 10 suppliers meeting goal,4 points:,Overall S-VLRR meeting goal,80% of top 10 suppliers meeting goal,3 points:,Within 10% of overall S-VLRR goal,2 points:,Within 20% of overall S-VLRR goal,1 point:,Within 30% of overall S-VLRR goal,0 point,Over 30% of overall S-VLRR goal,8/25/2024,19,Overall Supplier Line SVLRR,Supplier Line Sub-Tier VLRR Template,8/25/2024,20,Component 1,Action Item,#,Loc.,Issue,Owner,Start,Last,Update,End,FA Result/,Root Cause,Corrective/ Preventive,Action,Impact,1,FCT,No video,DPPM,2,FCT,Hang,3,ICT,Internal Short,Bridge to Goal,8/25/2024,21,Requirements of Dell quality system,Total 18 items,11 items Related to us,8/25/2024,22,PC/Ten steps,8/25/2024,23,On Site SQE Plan,- DMDI SQE Team,Implementations of Dell supplier management,Contents,Purpose,& Policy,Office,Facilities Requirements,Sub-tier Resource Investigation,NPI Model Deployment,Sustaining Monitor,Dell SEQ Model Copy Exactly,On Site SQE Reporting,8/25/2024,25,Foxconn Sub-tier Management Purpose,& Policy,Purpose:,Driver sub-tier meet Dell FY07 S-VLRR goal or have 50%,improvement,in this year,Policy:,Impel sub-tier implement Dell SEQ model,Dell FY07 S-VLRR Goals for key connector,Socket T (350 DPPM),DIMM (100 DPPM),SATA & IDE ( 50 DPPM each),NIC/USB (150 DPPM),Package (10DPPM),LRR (Lots Rejected Rate) of IQC for each supplier:,LRR Goal: 99.7%,8/25/2024,26,Office Facilities Requirements,A JQE as a single contact window to Foxconn,An office for On-site SQE,The basic facilities in the office,- An internet port,- A desk,- A computer,- A Projector ( if necessary),- A printer ( if necessary),- A meeting room with high priority,8/25/2024,27,Sub-tier Resource Investigation,On site SQE must investigate the resource of sub-tier especially,SQE resource and evaluate whether or not those can meet the,requirements of Dell SEQ model deployment , if not, a recovering plan,should be submitted.,Human resource Review:,The organization of sub-tier,How many QEs are delicate for Dell parts and whats their background?,How many SQEs are in sub-tier plant and whats their background?,Has sub-tier a assigned JQE as contact window for Foxconn?,The contact way of each department responder,8/25/2024,28,Sub-tier Resource Investigation,On site SQE must investigate the ability of sub-tier JQE and SQE,whether they can meet the sub-tier management requirements of Dell.,Sub-tier resource abilities:,knowledge of Dell SEQ model,Knowledge of Dell NPI process,Thorough understanding of,Quality Assurance System,Experience of SPC & FMEA & CLCA,Knowledge of Dell Process capability,Knowledge of Dell BPI,Knowledge of RoHS Control,FA process & capability,8/25/2024,29,NPI Model Deployment,NPI Flow Chart,Information Input,Metrics / Target Define,Pilot Build,Qual Build Review,Pilot Build Review,FAI In Foxconn,Modify Design,N,N,N,Mass Production,1 New Product 2 ECN,3 Design Change 4 New Supplier,1,Matrices Goal target for Qual/pilot Build,2 QMP 3 RoHS compliance,Y,Qual,build,8/25/2024,30,NPI Model Deployment,Condition of approval NPI to sub-tier:,DFMEA must have been finished,Original drawing of component have issued,Process design have been finished,PFMEA must have been finished,Critical station have been defined,Key parameters of component have been defined,QC flow chart have been finished,Control Plan have been finished,Metrics goal of each critical station have been defined,GR&R have measured and the data is acceptable (below 30%),CPK of key parameter have been work out and the result is acceptable,First Article inspection report, including visual/function testing and key parameter measure report,Reliability testing report,The Ingredients or part List of Environment-related Substances have been finished and compliance RoHS standard,8/25/2024,31,NPI Model Deployment,Qual,build readiness Review:,On site SQE must make sure items below have been done by suppler,then approve the starting of qualification build,Review the information and make sure those are acceptable,The equipments on line have been calibrated and setup,IPQC have finished the process check, have no any issue,a: the SOP is the latest version,b: all material are right,c: all setup of equipments are right,Criteria for Qualification Build,Key parameter measure pass,Function testing pass,Visual inspection pass,FPY Meet Goal,RTY Meet Goal,CP/CPK meet goal,8/25/2024,32,NPI Model Deployment,Pilot build readiness Review:,Top Three quality issue of each critical station have taken corrective actions,The equipments on line have been recalibrated base on CA,Control plan/SOP have been updated via CA,IPQC have finished the process check, have no any issue,a: the SOP is the latest version,b: all material are right,c: all setup of equipment are right,Criteria for pilot build:,Key dimension meet Spec,Function test meet Goal,Visual inspection meet Goal,FPY Meet Goal,RTY Meet Goal,CP/CPK no less than 2.0/1.5,Top Three quality issues have been taken corrective actions,Control plan/SOP have been updated via CA,FAI passed by Foxconn,8/25/2024,33,Sustain,ing monitor,Sub-tier Factory Data Collection System Review:,Incoming inspection record statistic system,Component product data collection system,Component product statuses,Fail components statistic record and feedback statues,On site SQE must review the below report of IQC of supplier and impel sub-tier supplier do supplier management,- Incoming LRR of each supplier,- Incoming VDCS issue and feedback status,Items of supplier management Deployment,define top ten worst suppliers,supplier managements status (follow dell SEQ model),- Strategic plan of top ten worst supplier,- CIP meeting plan / implement status / correction action tracking,- QBR meeting plan / implement status / correction action tracking,- EFSR meeting plan / implement status / correction action tracking,Main Points Of Supplier Management On Sub-tier IQC,8/25/2024,34,Sustained monitor,Main Points Of Supplier Management,Su,b-tier IPQC and QA,1 On site SQE must review the below report of process of supplier and impel supplier do continual improvement,RTY of each dell part,FPY of critical station of each component / FA (3 up chart),VLRR data of each critical station/ FA (3 up chart),SVLRR of each component/ FA (3 up chart),CA/CP/CPK of key parameter or Critical station,VLRR and SVLRR Data review process for supplier internal,2 Check the implement status and the effect of corrective actions,3 Base on SVLRR and the affect of component select Top Ten/ Top,Five Focus Supplier (Sub-tier is difference) do supplier management,4,Push supplier take corrective actions for the quality issue that happened in,Foxconn module and check the effect,On site SQE must,Hold weekly CIP meeting to review those report and,drive supplier to improve RTY and implement the Dell sub-tier supplier,management,8/25/2024,35,Dell SEQ Model Copy Exactly,On site SQE must do below working to sub-tier SQE for dell SEQ model deployment,1 Training Sub-tier SQE,PC/Ten steps,CLCA,BPI,NPI,2 Qualify Sub-tier SQE,SPC,FMEA,Audit skills,3 Sub-tier supplier supplier management plan review,4 confirm the progress weekly with supplier SQE,8/25/2024,36,On Site SQE Report form,On site SQE must review following report timely with supplier that he on site,1 Weekly report,Continuous improvement Plan,Critical station FPY and correction action for top three issue: 3 up chart,CP/CPK for key setup in the process,Cp/CPK for key parameters of component,SVLRR review and FA/CA,Supplier management,LRR (lot rejected rate) of IQC,Supplier management progress of sub-tier supplier,Sub-tier supplier Quality strategic plan deployment,2 Monthly report (base on weekly report add 2 item),Progress of Certification of ISO14000&OHSAS18000&EICC,Dell PC and ten steps implement status,ORT testing report,3 Quarter report (base on monthly report add 1 item),PFMEA updating base on CAR,8/25/2024,37,Thank You !,Foxconn,Sub-tier Supplier,8/25/2024,38,