新编剑桥商务英语初级课件

Unit1A:JobDescriptionB:WorkingConditionWhatsbusinessltheactivityofmakingmoneybyproducingorbuyingandsellinggoods,orprovidingservicesWhathaveyoulearnedfromthetest:lEverythinghasarule:lHowtotalk,lHowtowrite,lHowtolisten,lHowtobehavelInbusinesscircumstancelBusinessEnglishisnotanindependentlanguage.ItisEnglishwiththebackgroundofinternationalcommerce,includingInternationalTrade,Finance,Banking,Accounting,Delivery,Transportation,Insurance,Economy,Management,MarketingandServiceetc.WhatisBEC?The Cambridge Business English Certificate is an international Business English examination.It was introduced by the University of Cambridge Local Examinations Syndicate in Europe in 1998.BEC offers a language qualification for learners who use,or will need to use,English for their work.lBEC is a practical examination that focuses on English in business-related situations.There is little focus on grammar in the examination.The major emphasis is on the use of language skills:reading,writing,listening and speaking.Each accounts as 25%of the total mark.OnGradinglFinalExam60%lAttendance15%lPerformance15%lHomework10%ObjectiveslToenabletotalkaboutjobslLearntocommentonthejobindetailslTopractiselisteningforspecificinformationlTodescribeworkingconditionlCouldyoudescribeyourinternshipinsummerholiday?WhatdepartmentIworkin?1.Iamresponsibleforinvoicingourcustomers.Accountsclerkinfinancedepartment2.Iminchargeofplanningthetrainingprogrammefornextyear.TrainerinHRdepartment3.Idealwithcustomerproblems.After-saleclerkinsalesdepartment4.Imresponsibleforbuyingrawmaterials.purchasingofficerinfinancedepartment5.Iminchargeofsoftwaredevelopment.Technicianinproductiondepartment6.Imrunningacourseforthenewsalesreps（销售代表）salesmanagerinmarketingdepartmentUnit4InternalCommunicationObjectiveslWritinglPracticewritingmemosande-mailslReviewthelanguageofrequestsandobligation/necessitylListeningltakenotesfromatelephoneconversationlSpeakinglexchangeinformationaboutinternalcommunicationintheirowncompaniesVocabularylDownward/upwardcommunication:自上（下）而下（上）的交流lStaffmeeting:职工大会lAccomplishment:业绩lMeetone-on-one:一对一的见面lYearlyperformancereview:年终表现考评lPersonalinvolvement:个人参与lLabourrelation:劳资关系lNewsletter:简报lNoticeboard:布告栏Thedifferencesbetweenmemos,notesandnoticeslNotice:Notaddressedtoanyoneinparticular,formalstyle,nocontractions,noellipsis,noabbreviations.lMemo:Addressedtogroupsorindividuals.Moreformalstatusthananote.Formalstyle,noomissionofwords,noabbreviations,formalstyleofaddress,useofjobtitles.lNotes:Addressedtoanindividual.Informal,short,abbreviations(telno.),contractions(youve),omissionofsubjects,auxiliariesandarticles(ICantfind),useoffirstname.VCD:UsefulexpressionintelephonelDealingwiththepublic-Wouldyoulikeustosendyou?-MayIhaveyournameandaddress?-Ifyouhaveanyquestions,pleasecallbackandIllbegladtotalktoyouaboutourproduct.lTelesalestoretailers-Hi,isTonyin?-ThisisfromcompanyHowareyou.-ThereasonImcallingyoutodayistomakesure,-OK,Illgiveyouacallinacoupleofweekstocheckinagain.lMakingcontactlReceptionist:-CompanyGoodafternoon.-CanIaskwhoiscalling?-Hello,Chris.Illtrythelineforyou.-ThisisChrisHardyforyou.Unit5A:facts and figuresB:Performance5a:ObjectiveslReadingReadingToreadextractsfromanannualreportlSpeakingSpeakingTolearntodescribetrendToworkinpairtodescribethegraphordrawtheirpartnersgraphlBackground KnowledgeBackground KnowledgeOnannualreport5b:PerformancelListening:ListentoapresentationaboutacompanyandthequestionsaskedaboutitlSpeaking:Learntoaskfollow-upquestionsDescribetrendswiththeperformancereasoningWhat is annual report?lAcompanysannualreportisthemostcrediblesourceofinformationaboutthatcompanywithprovidingdetailsaboutthefinancialconditionofthecompany,andofferinginsightintothedetailsofitsbusiness,aswellasitsmanagementphilosophy.ThevalueofanannualreportlAnannualreportcontainsmuchinformationthatisusefulnotonlyforin-depthsecurityanalysis,butalsoforinterestedindividualinvestors.lItisoneofthebestsourcesofeasilyaccessible,reasonablyunderstandabledataonacompanyscurrentoperationsanditsfinancialhealth.lItcontainsvaluableinformationthatcanbeusedtohelppredictfutureresults.Ofthemanyreporttypes,theinvestorpopulationismostfamiliarwiththe10-K,adocumentthatisfiledannuallyandissometimesreferredtoasacompanysannualreport.lAsummaryofthepreviousyearlInformationaboutthecompany,includingitsstructure,productline,andsubsidiarieslAlettertoshareholdersfromthePresidentorCEOlAdetaileddiscussionaboutthecompanysfinancialresultslThefinancialstatements(balancesheet资产负债表,incomestatement所得计算书,andcashflowstatement现金流量表)lNotestothefinancialstatementslOtherinformationaboutthecompanythatoftenisnotincludedinotherdocuments.Income StatementCash Flow StatementBalance SheetSales,earnings,andvariousprofitmarginsDebtlevelsandthecompositionofcurrentassetsActualcashflowversusreportedincomelMostinvestorsconsidertheannualreporttobethemostusefulandcredibletoolforgainingacomprehensiveoverviewofacompany.Itisoneofthemostcriticaldocumentsthatacompanyproducesandisoftentheprimarydocumentusedbyinvestorswhenresearchingacompany.WhywouldIreadanAnnualReport?Itisrecommendedthatthecovercontainthefollowinginformation:lAnnualReportforYear_The_thReportJune30,_Name of FirmDescribinggraphsIncrease,growth,improve,rise,up,climb up,develop,grow upDecrease,fall,drop,down,declineRemain,keep steadypeakBottom,nadir,recoveryLevel offOther word to describe the state:steadily,sharply,strong,dramatically,slowly,quickly,slightly fluctuant,fluctuatecollapseShootupAsanInvestor,your purposemaybetoassessprofitabilitysurvivabilitygrowthstabilitydividendslearnofproblemsrisksotherfactorswhichmayaffectyourinvestment（policy,Geographicalreasonetc）Follow-upquestionlThequestionsdoneinordertofindoutmoreordomoreaboutsomething.Itisagoodapproachtoencourageconversation.lUsingthespeakerswordsinafollow-upquestionSotheconferencehasbeenpostponeuntilnextMarch?Tomorrow?lW-questionWhatdoyouthinkof?Whenareyougoingto?Howdoyoufeelabout?Some things to consider about the report in general.lIsthereportwellwritten,clear,conciseandsuccinct?lArephotosmodeledorlive?Howwelldotheyrelatetothetextofthereport?lHowmuchdiscussionisthereofcompetition?Howclearareproductplans?lCouldthereportbemademoreinteresting,understandableoreye-appealing?lHowdoesitcomparewithothersinsameindustry?Unit7ProductdescriptionobjectiveslListening:lapresentationofanewboardgamelaconversationbetweenasalesmanagerandaretailerSpeakingLearntodescribeaproductingeneraltermsVocabularylPublicity宣传，广告lPromotionalbudget促销预算lStimulatedemand刺激需求lUtilizepersonalselling利用个人销售lSlack萧条的lMiddleman中间商lInitiative起步阶段lNews/pressconference新闻发布会LanguageInputlHowtodescribeaproductMini-presentationWhatsimportantwhenpromotinganewstoreonthefirstday?lLowpricelOpeningceremonylPromotionalgiftsVCDViewing:PresentingaproductlHowdidtheladyintroducetheproducteffectively?Stagesofapresentation?1.Presentasmallnumberofmainpoints-amaximumoffour2.Startwithsomethingtogetattention:asurprisingfact;aquestion;ahumorousquote/story;audienceparticipation;avisualaid.3.Sayafewwordsaboutyourself;b)Telltheaudiencethestructureofyourtalk;c)Telltheaudiencehowtheywillbenefitfromyourpresentation4.Giveexamplestomakeyourpointsclear.5.Connecteachpointtotheneeds/interestsofyouraudience.Forexample,showtheaudiencehowtheywillbenefitoraskthemaquestion.6.Summarizethemainpointsagain.7.Finishwithimpact:alinkbacktoyouropening;adramaticstatementwhichsumsupyourmessage;anunusualvisualaid;astrongThankyouforyourattention;acalltoaction(somethingyouwanttheaudiencetodo).HowtoMakeanEffectivePublicSpeaking(5)Viewingquestion:publicspeakingl1.Shouldwepaymuchattentiontoaudiencesfacialexpressions?l2.Couldspeakerusenoteandscript?l3.Whatsthetipformaleandfemalespeaker?l4.Howaboutthedressinpublicspeaking?SloganlAsloganisaformofverballogoashortphrasethatiseasytorememberandisusedinadvertisements,orbypoliticians,organizationsetclSloganshavetwobasicpurposes:ltoprovidecontinuitytoaseriesofadsinacampaignltoreduceanadvertisingmessagestrategytoabrief,repeatable,andmemorablepositioning.Howtomakeaslogan1.AsloganshouldbememorableThemorethelineresonateswiththebigidea,themorememorableitwillbeMygoodness,myGuinness!2.AsloganshouldincludeakeybenefitEngineeredlikenoothercarintheworld3.AsloganshouldbesimpleIamlovingit.4.AsloganshouldbeoriginalINewYorkStylisticFeaturesoftheAdvertisingSloganlAtthegrapheticlevellConsistentuseofinitialcapitalization.Heinz:BeanzMeanzHeinz.Toyota:ILoveWhatYouDoForMe.NewsWeek:THEWORLDSNEWSMAGAZINE.lAtthephonologicallevellUseofrhymes.HaigScotch:Dontbevague.AskforHaig.Jaguar:Grace,space,pace.AlliedIrishBank:Britainsbestbusinessbank.(alliteration)lAtthelexicallevellCommonusesofsecondpersonaddressee“you”,“we”,”us”.and“always,no”HYUNDAI:Alwaysthereforyou.Fedex:Welivetodeliver.M&Ms:meltinyourmouth,notinyourhand.AlwaysCoca-Cola.lAtthesyntacticlevel.Useofshortsimplesentences.GE:Webringgoodthingstolife.Nike:JustdoitApplecomputer:thinkdifferentlUseofquestionsortense.VolkswagenPolo:RuPolo?DeBeers:Adiamondisforever.lUseofPunKencoReallyRichCoffee:GetRichquick.FinishDetergent:BrilliantcleaningstartswithFinish.Citibank:BecausetheCitineversleeps.Translationofsomesloganl麦斯威尔咖啡Goodtothelastdropl百事流行鞋Askformore.l摩托罗拉手机intelligenceeverywhere.lIBMnobusinesstoosmall,noproblemtoobig.SpeakinglDesignanimpressivesloganforyourclasswithattractive2-minsspeech.ObjectivesHowtolayoutabusinessletter,some“goldenrules”forwritingletterspracticeinwritingroutineletters.GeneralProcedureofaBusinessDealEnquiryOfferCounterOfferAcceptanceBusinessnegotiationsininternationaltradeusuallystartwithanenquirybyanimportertoanexporter,askingforthepricelist,catalogues,samplesanddetailsaboutthegoodsortradetermsandconditions.lThereceiverofanenquirywillrespondwithoutdelayintheusualformofaquotation,anoffer,orabidEnquiryOffer:isaproposaloftermsandconditionspresentedinapotentialcontractbyoneparty.(offeror/offeree)Asatisfactoryofferwillincludethefollowing:lNameofcommodities,quality,quantityandspecifications.lUnitpriceandtypeofcurrency.lPackingconditionanddateofdelivery.lTermsofpaymentanddiscount.lThetermsofvalidityoftheoffer.lIndicationofwhatthepricecovers.lCounter-offer:isanoffermadebyanoffereetoanofferor,acceptingsometermsandchangingotherterms.Infact,acounter-offerisapartialrejectionoftheoriginaloffer.lAcceptance:istheassenttothetermsofanoffer,requiredbeforeacontractcanbevalid.Itmustbeabsoluteandunconditional.lContract:isanagreementthatcreatesanobligation,thatisabinding,legallyenforceableagreementbetweentwoormorecompetentparties.Differencesbetweenfax,letterande-maillJulianHughes(fax):UsesAlansfirstname,signsoffwithhisownfirstname,someinformallanguage(Many thanks),someabbreviations(Ive attached)andsomelessformalvocabulary(no.of people)lRebeccaBrooks(letter):Usesformalsalutations(Dear Mr Pickering,Yours sincerely),formalphrases(Your enquiry of 16 April),formalvocabulary(Venue,delegates)andusesnocontractionsatall.lDave(e-mail):Usesfirstname,informaltimereference(yesterday),contractions(Heres),informalvocabulary(wanted,give me a call),ellipsis(hope you can read it OK),andinformalsalutations(Best wishes).Fax,letterande-maillfax:Totransmit(printedmatteroranimage)byelectronicmeans.lletter:Awrittenorprintedcommunicationdirectedtoapersonoranorganization.le-mail:Amethodofcomposing,sending,pleteness信函的内容力求完整信函的内容力求完整,需回答来信所提出的所有问题和要求需回答来信所提出的所有问题和要求,或是包或是包括写信人希望收信人作出积极反映的一切问题括写信人希望收信人作出积极反映的一切问题.正确性不仅仅指英语语法、标点符号和拼写，更重要的是书信的内正确性不仅仅指英语语法、标点符号和拼写，更重要的是书信的内容要叙述的正确，不要说过头，也不宜漏说略述。避免使用一些语意模容要叙述的正确，不要说过头，也不宜漏说略述。避免使用一些语意模糊的词语或短语，如：糊的词语或短语，如：majority,agreatoftime,minority等，这些表达等，这些表达易造成混乱、误解，甚至引起不必要的纠纷。这一点对商务文件、信函易造成混乱、误解，甚至引起不必要的纠纷。这一点对商务文件、信函等尤为重要。等尤为重要。2.Correctness内容完整内容完整准确无误准确无误Principles:商务信函写作原则商务信函写作原则Principle and Layouts of Business Writing3.clearness4.conciseness清楚明白清楚明白简明扼要简明扼要信要写得清清楚楚、明明白白，毫无晦涩难懂之处，以至于收信人看了信要写得清清楚楚、明明白白，毫无晦涩难懂之处，以至于收信人看了之后不会误解写信人的意图。信的每段宜一个话题为妥，采用篇幅较短的段之后不会误解写信人的意图。信的每段宜一个话题为妥，采用篇幅较短的段落阐述，每段段首以主题句开门见山提出每段的主要观点。段与段之间应使落阐述，每段段首以主题句开门见山提出每段的主要观点。段与段之间应使用过渡语衔接；诸如用过渡语衔接；诸如firstly,secondly;however,moreover,incontrast等短等短语，使整封信自然流畅，明白易懂。语，使整封信自然流畅，明白易懂。许多商人认为简洁是商务写作中最重要的原则，一封拖沓冗长、措辞许多商人认为简洁是商务写作中最重要的原则，一封拖沓冗长、措辞复杂的书信不仅写时费时，对方阅读更浪费时间，有时甚至看不懂。故撰复杂的书信不仅写时费时，对方阅读更浪费时间，有时甚至看不懂。故撰写商业信件时要长话短说，避免罗嗦，用尽可能少的简单的文字，完整清写商业信件时要长话短说，避免罗嗦，用尽可能少的简单的文字，完整清楚地表达需要表达的意思，这一点符合商务英语简易化的趋势。楚地表达需要表达的意思，这一点符合商务英语简易化的趋势。5.courteousness 礼貌周到礼貌周到商业信件要简洁明了商业信件要简洁明了,并不是不注意信件的措词得体并不是不注意信件的措词得体,不符合商业信件礼貌不符合商业信件礼貌周到的原则。周到的原则。写信时要注意礼节，不要盛气凌人，避免出现命令或粗鲁等不写信时要注意礼节，不要盛气凌人，避免出现命令或粗鲁等不恰当的口吻。写信过程中除了多使用诸如恰当的口吻。写信过程中除了多使用诸如please,your kind inquiry,I would appreciate it if you would 等短语外，还需做到以下几点：等短语外，还需做到以下几点：*语气要真诚、善解人意以及考虑周全。语气要真诚、善解人意以及考虑周全。*避免使用冒犯、伤害、贬低的短语，如避免使用冒犯、伤害、贬低的短语，如your neglectful attitude,impatience,we deny your claim 等等*避免使用含有性别歧视的词语，如避免使用含有性别歧视的词语，如businessman,chairman 等等Layoutofbusiness:商务信函的格式商务信函的格式 1.Two Forms:两种形式两种形式 1）block form齐头式齐头式:将信头写在信纸的右上角，信内地址、称呼、信将信头写在信纸的右上角，信内地址、称呼、信的正文、结尾语、签名、附件等的每一行在左手的边线排齐。的正文、结尾语、签名、附件等的每一行在左手的边线排齐。2)Indented form斜列式斜列式:将信内地址、结尾语、签名的每一行及信将信内地址、结尾语、签名的每一行及信的正文中每一段的头一行都往有缩进几个字母，使全文呈斜状。的正文中每一段的头一行都往有缩进几个字母，使全文呈斜状。LetterheadDate:_InsideAddress_Salutation:Body_ComplimentaryClose,SignatureFormsofBusinessLettersIndentedFormLetterheadDate:_InsideAddress_Salutation:_Body_ComplimentaryClose,SignatureFormsofBusinessLettersBlockedForm2.Ten Parts 十个主要部分十个主要部分 1)heading 信头信头(代表一家公司、行号的形象，往往是印就的，包括代表一家公司、行号的形象，往往是印就的，包括发信人的公司名称、地址、传真号码、发信日期。日期按日月年的顺序全文发信人的公司名称、地址、传真号码、发信日期。日期按日月年的顺序全文缮打，月和年间也可不使用逗号）。如：缮打，月和年间也可不使用逗号）。如：11th October,2003 11 October 2003 1st April 2003 1 April 2003 March 2nd,2003 March 1,2003 2)Inside address信内地址信内地址(如写给特定人，姓名和头衔写在地址前）如写给特定人，姓名和头衔写在地址前）(Mrs.已婚妇女；已婚妇女；Miss未婚妇女未婚妇女 Ms已未婚妇女的尊称；已未婚妇女的尊称；Messrs.是是Mr.的复的复数，仅用于以人名为公司的行号）数，仅用于以人名为公司的行号）Mr.James Green Marketing Director Green Industries Inc.999 Park Avenue Rockford,IL 61125 USA Messrs.J.Haying&Co.3)salutation称呼称呼（后面一般用逗号）（后面一般用逗号）Page 60 exercise2 4）caption标题标题（第一个字母大写，标题前常用（第一个字母大写，标题前常用“Re:”,意为意为“事由事由”。5)opening sentence开头语开头语（根据信的内容不同变化。如：在建立业（根据信的内容不同变化。如：在建立业务关系的首次通信中，开头语要告之他的行名是如何被获悉的，然后告对方自务关系的首次通信中，开头语要告之他的行名是如何被获悉的，然后告对方自己的愿望、兴趣和经营范围。有的开头语是写信人表明已收到对方来信或来己的愿望、兴趣和经营范围。有的开头语是写信人表明已收到对方来信或来电。）电。）6)body of the letter信的正文信的正文（主体，最主要部分。本部分写作好坏（主体，最主要部分。本部分写作好坏决定整篇信函的水平和质量。写作时要牢记五决定整篇信函的水平和质量。写作时要牢记五“C”原则原则)。pleteness,correctness,clearness,conciseness courteousness 7）closing sentence结束语结束语(一般用来表示希望回信或其它要求，一般用来表示希望回信或其它要求，如：如：We look forward to your early reply.)。8)complimentary close结尾客套话结尾客套话（一般有几种，结尾客套话（一般有几种，结尾客套话的第一个词的头一个字母要大写，标点用逗号）的第一个词的头一个字母要大写，标点用逗号）Yours faithfully,(英国正规用法）英国正规用法）Yours sincerely,(美国常用法）美国常用法）Yours truly,(美国常用法）美国常用法）9)signature签名（签名（写上行名，有时要注明职衔，如：写上行名，有时要注明职衔，如：Manager 等）等）10)enclosure附件附件（信函中如有附件，应在左下角注明（信函中如有附件，应在左下角注明Encl.或或EncEnclosure的缩写的缩写Our companys name This building95 New Edition RoadCambridge CB2 2RU United KingdomA.ReaderGeneral ManagerInternational Business English plcPage 000Background information BA2 1 L J7 May 2004Dear Mr or Ms Reader,Different ways of communicating in writingIn a Letter,the emphasis is on a high quality appearance.Letters have to be typed orWord processed accurately on the companys headed paper with a smart,clear layout.International mail tends to be slow and in some countries the post is unreliable.Important documents or valuable items can be sent by registered mail or they can be sent by courier.1.Sendersaddress(printedatthetoporinthetopright-handcorner2.Date(hereorbelowthereceiversaddress)4.Salutation3.Receiversname,titleandaddress5.Heading6.BodyofletterYours sincerely,Leo Jones Richard AlexanderLeo Jones and Richard Alexander Authors7.Complimentaryclose8.Signature9.NameandtitleofsenderGuidelineforBodylMakingreference-IamwritingwithreferencetolGivingthereasonforwriting-IampleasedtoconfirmlMakingarequest-Woulditbepossibleto?IwouldbegratefulifyoucouldlSignalingtheendoftheletter-IlookforwardtoSeetheexampleonP58BasicBusinessLetterTerminologylstatingthereference lexplainingthereasonforwritinglrequestinglthankinglenclosingdocumentslapologisinglagreeingtorequestslconfirminglgivingbadnewslexpressingurgencylendingtheletterStatingthereferencel1)WithreferencetolWithreferencetoyouradvertisementintheTimesof12thDecember,.lWithreferencetoyourletterof11thMarch,.lWithreferencetoyourphonecalltoday,.l2)Furtherto,.lFurthertoourtelephoneconversationthisafternoon,.l3)Thankyoufor.lThankyouforyourletterof1May.lThankyouforyourenquiryof2June.lThankyouforyourtelephonecalltoday.ExplainingthereasonforwritinglIamwritingtoconfirm.lIamwritingtoenquireabout.lIamwritingtoinformyouof.lIamwritingtoapologisefor.lIamwritingtoapplyfor.lIamwritingtocomplainabout.Requestingl1)Iwouldbegratefulifyoucould.l2)Iwouldappreciateitifyoucould.l3)Couldyoupossibly?lIwouldbegratefulifyoucouldsendmeacatalogue.lIwouldappreciateitifyoucoulddeliverthemassoonaspossible.lCouldyoupossiblygiveapresentationattheannualsalesconference?ThankinglThankyoufor.Enclosingdocumentsl1)Pleasefindenclosedl2)Iamenclosing.l3)Weenclose.lPleasefindenclosedacheque.lIamenclosingacheque.lIencloseacheque.Apologisingl1)Iregretthat.l2)Iamafraidthat.l3)Iamsorrythat.l4)Iapologisefor.l5)Iwishtooffermysincereapologiesfor.AgreeingtorequestlIwouldbedelightedto.lIwouldbedelightedtoparticipateintheconference.Confirmingl1)Iampleasedtoconfirmthat.l2)Iconfirmthat.l3)Icanassureyouthat.Givingbadnewsl1)Unfortunately,.l2)Iamafraidthat.Expressingurgencyl1)atyourearliestconvenience.l2)withoutdelay.l3)assoonaspossible.lIwouldbegratefulifyoucouldsendthepricelistassoonaspossible.lWewouldappreciateareplyatyourearliestconvenience.Endingtheletterl1)Thankyouforyourhelp.l2)Pleasecontactusagainifwecanhelpinanyway/thereareanyproblems/youhaveanyquestions.l3)Ilookforwardtohearingfromyousoon/meetingseeingyounextWednesday.DearMsChangIampleasedtoinformyouthatyouhavebeenacceptedforthepositionofAdministrativeAssistantinourcompany.Weaskallournewrecruitstoattendaweekoftrainingwithusbeforetakinguptheirfull-timeduties.Therefore,couldyoupleasereporttoMsRachelLui,theAssistantHumanResourcesManager,at9.00a.mon4January2001.Welookforwardtohavingyouaspartofourteamandtrustyouwillenjoyworkingwithus.YourssincerelyPatriciaChengHUMANRESOURCESMANAGERPatriciaChengRe:TrainingCourseinvoice1948DearMsBrooksThankyouforyourletterandinvoiceof24thMay2001.Iamafraidweareunabletoaccepttheinvoiceasonlysixparticipantsattendedtheseminar,noteight.Moreover,trainingpackswereincludedintheprice.Iwouldbegratefulifyoucouldsendmeacorrectinvoiceforthetrainingcourse.Ilookforwardtoreceivingyourreply.YourssincerelyAlanPickeringDearMsDaleyIamwritingtoenquireaboutyourlatestphotocopiers.Wearecurrentlyrentingamodelfromyou,however,wewouldnowliketopurchaseone.Iwouldbeverygratefulifyoucouldsendusacopyofyourbrochure.Woulditalsobepossibleforyoutosendusacurrentpricelist?Ilookforwardtohearingfromyou.YourssincerelyDearMrFranconeThankyouforyourletterof1stNovember.AsrequestedIamsendingyouacopyofourbrochure.Iamenclosinganup-to-datecopyofourpricelistwhichincludesdetailsofdiscountsavailableforcustomerswhocurrentlyrentmachinesfromus.Ifyouhaveanyquestions,pleasedonothesitatetocontactme.YourssincerelyWriteaMemoTo:AllstaffFrom:TheProductionManagerWehaverecentlyreceivedseverallargeorders.Asaresultwewillhavetoaskallstafftoworkatotaloffivehoursovertimeaweek.Overtimewillbeintroduced8thApril.DearStephanieIamwritingtothankyouforyourletterof11January2007.WearedelightedthattheShebarangewillbeincludedinyourcatalogue.Thereare,however,somesmallpointswhichIwouldliketoclarify.lTheShebarangeisavailableinsixcolors.Pleaselookatthesamplesandconfirmwhichthreecolorsyouwouldlike.lYoureferredtothefurtheroptionof3,000pieces.Iunderstandthatwehadagreedon4,000.Couldyoupleaseconfirmthecorrectfigure?lIamabletoconfirmthattheoptionalpieceswillcost$4.30each.lUnfortunately,duetoafullorderbook,wewillbeunabletodeliverby1August2007.Theearliestdatewouldbe15August2007.Ihopethiswillbeacceptable.Ilookforwardtohearingfromyousoon.RegardsBusinessCorrespondencesFormallBusinessLetterlFaxlEmailInformallNotelNoticelMemoUnit 10Business HotelObjectiveslToenableSstotalkabouthotelfacilitiesforbusinesspeoplelTopractisereadingandlisteningforspecificinformationlToenableSstoaskfor/givedirectionslOverviewlReading:Thefacilitiesdescribedinthehoteladvert