安全与开放-EvergreenEducationFoundation

安全与开放安全与开放邱淑苹邱淑苹 ChiuShupin图书信息学硕士图书信息学硕士 M.S.inLibraryandInformation犯罪学博士犯罪学博士 SafetyandOpening馆藏安全上的问题馆藏安全上的问题The Collection Safety ProblemThe Collection Safety Problemn犯罪与违规问题不因犯罪与违规问题不因文明进展减低文明进展减低n不论图书馆型态不论图书馆型态、馆馆藏多少无一幸免藏多少无一幸免n造成图书馆严重损失造成图书馆严重损失n馆藏安全馆藏安全 v.v.信息开放信息开放q闭架与开架闭架与开架CrimesandviolationsarenotreducedwiththeprogressofcivilizationRegardlessofthelibrarypatterns,thevolumeofcollectionCausedseveredamagetothelibrarySecurityofCollection&openingupClosedrackvs.open-shelf数据保护法数据保护法 The law of data protectionThe law of data protectionn知道并故意不经图书馆合法程序带走数据知道并故意不经图书馆合法程序带走数据n知道并故意隐藏作为个人使用不被理性观察得到知道并故意隐藏作为个人使用不被理性观察得到n使用过期或他人违造证件借书使用过期或他人违造证件借书n逾期无正当理由不归还资料逾期无正当理由不归还资料n故意或恶意割故意或恶意割、撕撕、破坏破坏、涂污图书数据及设备涂污图书数据及设备The law of data protectionnAwareofthelawbutdeliberatelytakenthedataawayillegallynAwareofanddeliberatelyhiddendataforpersonalusewithoutbeingnoticednUsingexpiredorforgedlibrarycardnoverduereturnofmaterialsornotreturnwithoutajustifiedcausenWillfullyormaliciouslycut,tear,damage,defacebooksandequipment图书馆犯罪与违规行为类型图书馆犯罪与违规行为类型Types of crime and violations in libraryn破坏破坏q资料资料,建筑建筑,设备设备,厕所厕所,刻镂刻镂,汽车汽车n偷窃偷窃q偷书偷书,撕书撕书,设备设备n问题读者问题读者q粗言恶行粗言恶行,毒品毒品,性暴露性暴露,游民游民n杀害或强暴杀害或强暴n纵火纵火Types of crime and violations in librarynDamageqDocuments,construction,equipment,bathroom,engravedengrave,automotivenTheftqStealingbooks,tearingbooks,equipment,nProblemReadersqbeingcrude,drugs,sexualexposure,homelessnTokillorrapenArson犯罪对图书馆的影响犯罪对图书馆的影响The negative effect on library The negative effect on library n直接性损失Directlossq物品或金钱损失q受伤医疗q馆员长期投入找寻及更替心力时间n间接性损失Indirectlossq安全设备经费n禁烟侦测,书柜锁装,防盗系统,守卫q损害其它读者的权益q馆员及读者不安全感The negative effect on libraryThe negative effect on librarynDirectlossqLossofgoodsormoneyqMedicalcareforinjuriesqLibrarianstimeandenergyexhaustednIndirectlossqExpensesforSafetySystemqSmokingdetection,bookcasesloadedlock,burglaralarms,guardqDamagetheinterestsofotherreadersqLibrariansandreadershavefeelingofinsecurity图书馆的弱点因素图书馆的弱点因素 The safety loopholen容易取得容易取得n想要的动机想要的动机n读者年龄读者年龄n服务时间服务时间n缺乏安全装置缺乏安全装置n预防训练不足预防训练不足n大楼设计大楼设计n法令不足法令不足n馆员心态馆员心态n公众的态度公众的态度pEasyaccesspMotivationpAgeofreaderspServicetimepLackofsafetydevicespInsufficienttrainingpBuildingDesignpInadequatelawspAttitudeofstaffpAttitudesofthepublic图书馆犯罪与违规行为者分类图书馆犯罪与违规行为者分类Classificationofcrimeandactionsagainstregulationsn身份身份n外型外型n资料类资料类型型n发生时段发生时段n发生地点发生地点n窃取方式窃取方式n动机动机nStatusnAppearancenInformationnTimenLocationnHowtonMotivation违规动机违规动机 Motivationtoviolateregulationsn贪图便宜贪图便宜n报复报复n受挫受挫n学业竞争学业竞争n与图书馆斗法与图书馆斗法n资料取得不易资料取得不易q借阅政策借阅政策,没带借书证没带借书证,时间紧迫时间紧迫,影印设备影印设备MotivationtoviolateregulationsncovetsmalladvantagesnRevengenFrustrationnAcademiccompetitionnAbattleofwitswiththeLibrarynDifficultyinobtaininginformationnLendingpolicy,nolibrarycardwiththetighttimeschedule,photocopyingequipment开架借书的困扰开架借书的困扰:problemsonOpen-shelflibraryn借书保证金借书保证金n借书不还借书不还q还没看完q时间太久忘了还q转借别人q书丢了nDepositnDonotreturnbooksnNotreaditoveryetnForgettoreturnnLendbookstoothersnLostbooks借书不用还借书不用还?!?!Justifiedthefailuretoreturnbooks?!n资源充裕的情况下，即使不收回外借的图书，仍有足够的图书可供借阅，当然就不必还书。n简化作业流程，丰富读者的自家馆藏，每个家庭都是图书馆，走进自家或邻居的客厅，就可以阅读。Justified the failure to return books?!nIfthereareabundantresourcesthatevenifreadersfailtoreturnbooks,thestockisenoughforborrowing.OfcoursenoneedtoreturnbooksnSimplifybusinessprocesses,andenrichthereadershomecollections,sothateachfamilyisalibrary.Onecanreadnomatterathomeorintheneighbors台北市图书馆统计台北市图书馆统计 Statistics of Taipei libraries n每年遗失四万四千册。n损失达3,400,000人民币。n相当全年购书经费40%。n遗失主因借书不还。n前十名过期不还平均四千六百多天。nLossof44,000ayear.nFinanceLossesamountingtoRMB3,400,000.nNearly40%ofannualfundofacquisitionnFailingtoreturnisthemaincausenTheexpirationtimeofthetop10readersthatfailedtoreturninduetimeisaslongasmorethan4600daysonaverage.有借有还，再借不难有借有还，再借不难Thesoonpaymentwillmakethenextdebteasyn负面强制(处罚)q罚款q停止借阅q侵占罪名移送法办n正面增强(行为改变)q免罚周q友善催还n电话,手机简讯,emailn两周内最有效q还书箱或归还处q代币奖赏token economy(保特瓶回收)The soon payment will make the next debt easynNegativeenforcement(punishment)qFineqforbidlendingqEmbezzlementwerebroughttojusticenEnhancethepositive(changeinbehavior)qImpunityWeekqFriendlyreminderbyphone,cellphoneortextmessages,emailWithintwoweeksqReturningBook-BoxqTokeneconomy(pautebottlerecycling)适当的政策适当的政策 proper policies proper policies n简化新读者登记程序简化新读者登记程序n快速有效借阅政策快速有效借阅政策n方便开放时间方便开放时间n适切借阅政策适切借阅政策n隔夜归还政策隔夜归还政策n参考数据适度流通参考数据适度流通n长期班级借阅长期班级借阅n课程指定用书课程指定用书n增加复本增加复本n影印服务影印服务nSimplifytheregistrationprocessfornewreadersnmakepoliciestopromotefastandefficientlendingnConvenientopeninghoursnProperLendingpolicynOvernightreturnnModerateflowofdatanlong-termBorrowingforclassesnTextbooksnmorecopiesnPhotocopyingservice良好的公共关系良好的公共关系 Good public relationsn吸引欢迎气氛吸引欢迎气氛n友善服务台友善服务台n建议信箱建议信箱n标示及动线设计标示及动线设计n罚款外替代案罚款外替代案n催还政策催还政策n教育倡导教育倡导GreetingatmosphereFriendlyguideserviceMailboxforRecommendationsmarkinganddesignAlternativestofineReturnpolicyEducationadvocacy目标物强化目标物强化equipmenttostrengthensafetyn库存管理库存管理n单一出口单一出口n防盗系统防盗系统n锁的配置锁的配置n定期盘点定期盘点n实时修理或清洗实时修理或清洗n改善能见度改善能见度n附照片阅览证附照片阅览证InventoryManagementAsingleexportAnti-theftsystemLockconfigurationPeriodicinventoryReal-timerepairorcleaningToimprovethevisibilitypersonalphotosattachedtocard发挥最大的人力监督效能发挥最大的人力监督效能Tomaximizetheeffectivenessofhumansupervisionn执法依据执法依据n定期盘点定期盘点n重视违规事件处理重视违规事件处理n提升安全意识与训练提升安全意识与训练nThelawnPeriodicinventorynEmphasisonDealingwithviolationnToenhancesafetyawarenessandtraining防制上的困境防制上的困境 Difficultiesn图书的价值图书的价值 v.v.防盗设备经费防盗设备经费n安全设备经费不足安全设备经费不足q防盗系统的选择防盗系统的选择q磁条磁条(1(1元人民币元人民币)n替代作法替代作法q部份图书黏贴安全磁条部份图书黏贴安全磁条q警告标语贴纸警告标语贴纸nvalueofbooks&expenseofanti-theftdevicesnInadequatefundsforsafetyequipmentnThechoiceofanti-theftsystemnMagnetic(1yuan)nAlternativepracticesqattachedmagneticstriponsomebooksqWarningslogansticker敬请指教敬请指教Kindlygivemeyouradvicen邱淑苹邱淑苹n .twn nhttp:/