《亚运英语培训》PPT课件.ppt

广州邮政亚运英语培训,主讲：黎敏杰郑婕,第一部分基础知识第二部分邮政业务英语第三部分亚运与体育英语第四部分实用中式英语,目录,一、基础知识,十字服务用语：请please您好hello谢谢thanks/thankyou对不起sorry再见bye,三声服务Howdoyoudo!WhatcanIdoforyou？Pleasewaitamoment！Sorrytohavekeptyouwaitingsolong！Thankyouforyouradvice.Ihavemarkedthemandwewillmakesomeprogress！,一、基础知识,GreetingsGoodmorning.早上好Nicetomeetyou.很高兴认识您Mynameis/Iam我的名字叫MayIaskyourname?请问您叫什么名字Whereareyoufrom?您是哪里人？Howareyou?你好吗？Fine.Thankyou.很好，谢谢。Hopeyouenjoyyourstayhere!祝您在这里过得愉快！Haveaniceday!祝您愉快！（告别时）Seeyou.再见。,一、基础知识,AisinadepartmentstoreA：Excuseme,whereistherestroom?B：Gostraightandturnleft.Itsonyourright.A：Thankyou.B：Yourewelcome.,一、基础知识,AislookingforasubwaystationA：Excuseme,howcanIgettothesubwaystation?B：Walkacrosstheunderpass.ItsonTiyuXilu.Youcantmissit.A：Thankyouverymuch.B：Yourewelcome.,一、基础知识,十字路口intersection斑马线zebracrossing人行道pavement/sidewalk人行桥footbridge地下通道underpass高速公路expressway售票处ticketoffice问讯处informationcenter目的地destination,一、基础知识,粤菜Cantonesefood广式点心CantoneseDimSum早茶morningtea凉茶Liangcha/herbaltea荔枝litchi木瓜papaya菠萝pineapple请慢用Enjoyyourmeal!,一、基础知识,ShowTimeAskingforDirectionsTransportationAttheRestaurantSportsSightseeinginGuangzhouEmergencies,一、基础知识,第一部分基础知识第二部分邮政业务英语第三部分亚运与体育英语第四部分实用中式英语,目录,二、邮政业务英语,1、函件业务2、特快专递业务3、邮政物流业务4、国际商函业务5、集邮类业务,1、函件业务MailService挂号registered邮费postage邮政编码postcode/zipcode回执adviceofdelivery/returnreceipt保价insured,二、邮政业务英语,1、函件业务MailService信函letter邮简lettersheet/lettercard印刷品printedmatter盲人读物booksforblindpeople全球优先函件globalprioritymail,二、邮政业务英语,internationalairmailletters航空信函Foreachinternationalairmailletterwithin20g，therearefourgroupsofairmailletterpostageaccordingtodifferentcountriesTheyare5yuan，5.5yuan，6yuanand7yuanAndforeachadditional10gandanyfractiontheadditionalfeeischargedseparatelyfor1yuan、1.5yuan、1.8yuanand2.3yuan.,二、邮政业务英语,F：IdliketosendalettertoJapan我要往日本寄一封信。C：Howwouldyouliketosendit?Byairmailorbysurface?您想怎么寄?航空还是水陆路?F：ByairmailpleaseWhatsthepostage?寄航空请问邮资多少?,P43-Conversation1(会话一),C：LetmeweighitIts16gThepostageis5yuan让我称一下，16克，资费是5元钱。F：Bytheway，howlongwillittaketogetthere?顺便问一下，多长时间能到那?C：Aboutoneweek大约一星期。,P43-Conversation1(会话一),chargingtheregistrationfee收取挂号费Whenmailingregisteredletters，besidesthebasiccharge，youhavetopaytheregistrationfeeThereare3sectionsofregistrationfee：3yuanforeachdomesticitem8yuanforaninternationalitemand3yuanforeachitemtoHongKong，MacaoandTaiwan,二、邮政业务英语,F：Wouldyoupleaseweighthisletter?请帮我称一下这封信?C：Doyouliketomailitbyregistered?你想寄挂号?F：Canyougivemesomesuggestion?你能给我一些建议吗?C：Isthereanythingvaluableinit?信中有重要东西吗?,P45-Conversation3(会话三),F：Yes，someimportantdocuments有，一些重要文件。C：Inthiscase，youdbetterhaveitregistered这样，你最好按挂号寄。F：Whatsthepostage?如果寄挂号要多少钱?C:YouwillhavetopayextraIts8yuan你得另付附加费8块钱。,P45-Conversation3(会话三),PrintedMatter印刷品Themaximumweightforinternationalprintedmatteris5kg，buttoIrelandandCanadais2kgStationery,suchasletterpaper,envelopes，exercisebooksandstampalbums，isnotallowedtosendasprintedmatter.文具不做印刷品交寄！,二、邮政业务英语,F：Idlikethisparcelsent，please我想寄这个包。C：Anyletterenclosed?里面有信吗?F：NoTheyareonlysomebooksHowshouldIsendthem?没有。只是一些书。我怎样寄呢?C：Youmightsendthemasprintedmatter.你可以按印刷品寄。F:CanImailtheseNewYearcardsasprintedmatter?我可以按印刷品寄新年贺卡吗?,P54-Conversation(会话),C:Yes，butanypersonalmessagescantbeenclosedinthemThewordslimitisfive.可以，但它们不能写带有个人通信的内容。而且祝贺词不能超过5个字。F：Howaboutstampalbums?集邮册可以按印刷品寄吗?C：TheybelongtostationeryTheyarenotallowedtosendasprintedmatter它们属于文具不允许按印刷品寄。,P54-Conversation(会话),GlobalPriorityMail全球优先函件Uptonow,theservicehasbeenextendedtomorethan18countriesandregionsTheyareGermany，Australia，France，Britain，theUSA，Canada，Switzerland，Belgium，Denmark，Finland，Italy，Japan，theNetherlands，Sweden，Singapore，Thailand，HongKongandMacao,二、邮政业务英语,二、邮政业务英语,ShowTimeRegisteredMailInsuredMailAirmailPrintedMatterPostcardBooksforBlindPeople,2、特快专递业务ExpressMailService（EMS）EMSitemsaredividedintotwokinds：documentandcommodity文件与物品WechargedomesticEMSitemsbythreesectionsandchargeinternationalEMSitemsbytensections.,二、邮政业务英语,2、特快专递业务ExpressMailService（EMS）特快专递的部分业务种类(kindsofEMS)NextMorningDeliveryService次晨达服务ChinaExpress中速快递TaiwanSpeedService台湾快件,二、邮政业务英语,EMS的优势(TheadvantagesofEMS)Gettingcompensationintime及时获得赔偿Deliveringontime准时投递Enjoyingthereasonablepostage享受合理收费Safetyandsecurity安全与保密,二、邮政业务英语,Conversation1(会话一)NextMorningDeliveryService“次晨达”服务A:Idliketomailthesedocumentsto我要寄这些资料去Dongguan.Itsurgent.东莞，很紧急。B:Isuggestyousenditby我建议您使用“NextMorningDeliveryservice”.“次晨达业务”。,二、邮政业务英语,A:Couldyouintroducetheservicetome?您可以介绍一下这项业务吗？B:ThisisanewkindofEMSservice.这是特快专递的一项新型业务。Thereceiverwillgetthemailby10inthenextmorning.收件人可以在第二天早晨10点之前收到邮件。A：IsthechargeassameastheEMSitems?收费与特快专递邮件一样吗?B：Yes，itisthesame.是的，价钱是一样的。,二、邮政业务英语,3、邮政物流业务邮政物流业务的种类(1)Distributionanddeliveryofgoods货品配送(2)Storageservice仓储服务(3)Distributionanddeliveryofgoodsonline在线配送(4)Mailorderservice邮购业务(5)Agencyservicefortransportation货运代理(6)SalesLogistics销售物流,二、邮政业务英语,Conversation2(会话二)FillingouttheLogisticsForm填写物流详情单A：Pleasefilloutthisform请您填一下这个单式。B：OK好的。,二、邮政业务英语,A：Pleasewritetheaddresseesandyourname,addressandtelephonenumber，请写上收件人和您的姓名、地址和电话，Anddontforgettowritethenameandquantityofyourgoods,还有不要忘了填上您的货物名称和数量，andmakeachoiceherewhetheryouneedtheinsuranceornot以及选择您是否需要上保险。,二、邮政业务英语,B：IvefinisheditIsitOK?填好了，可以吗?A：ExcellentSeeyouagain很好。欢迎您再来。,二、邮政业务英语,4、国际商函业务重点词语（KeyWords）Database名址库Printing打印Sealing封装Cancelling过邮资Delivery寄发,二、邮政业务英语,Conversation3(会话三)洽谈广告邮件业务B：HelloThisisMissChangfromSTCompany你好。我是ST公司的常小姐。IhaveaquestionabouttheDirectMail我想咨询关于广告邮件的事情。A：Hello,MissChang,thisisGuangzhouPost您好,常小姐,这里是广州市邮政局。Office.Goahead,please请讲。,二、邮政业务英语,B：Wehavefivethousandadvertisementsfor我们有5000份广告customersHowcanwesendthemquickly?要发给客户。怎样能快点发给他们呢？A：Doyouhaveyourowndatabase?你们有自己的名址库吗？B：Yes有。,二、邮政业务英语,A：Thenwecanfulfilltheprocessofprinting，那么我们能完成包括印刷、sealinganddelivery封装和投递在内的全过程。B：Howmanydayscanyousendthemout?多少天能寄出？A：Withintwodays两天内。B：Thankyou谢谢。,二、邮政业务英语,5、集邮类业务的种类internationalspecialpriceenvelopeforgreetingscard国际特惠邮资信封first-daycover(FDC)首日封commemorativeenvelope纪念封personalizedcommemorativeenvelope个性化纪念封,二、邮政业务英语,philatelicexhibitioncommemorativeenvelope邮展纪念封NewYearcover贺年封philateliccover集邮信封maximumcover极限封luckycover幸运封,二、邮政业务英语,PersonalizedStamps个性化邮票PersonalizedStampAlbums个性化邮册SubjectandThematicStampAlbums专题邮册SeriesStampAlbumofTwelveAnimals生肖系列邮册,二、邮政业务英语,Conversation4(会话四)介绍国际函件业务A：Hello!HowcanIhelpyou?您好!请问您寄什么?B：YesNewYeariscomingIwantanairmail新年快到了，我想买个航空envelopeforthiscardtomyfriendinFrance信封给我法国的朋友寄张贺卡。,二、邮政业务英语,A：Wouldyoulikeourinternationalairmail您想用我们的国际航空specialpriceenvelopeforgreetingscard?特惠贺卡封吗?Itscheaper它比较便宜。B：Oh!Really?Whatsthat?噢。是吗?它是什么啊?,二、邮政业务英语,A：Thisisanewkindofserviceforfestival这是在节日期间我们的一项新业务。Ifyouusecommonairmailenvelope，如果您寄普通航空信封，youwillpay780yuanButifyouuse您得付780元，但如果您使用thisone，youwillonlypay550yuan这种新业务，您只需支付550元,二、邮政业务英语,B：Oh，IlikethisdesignThisisatraditional噢，我喜欢这种图案。这是传统的ChinesepaintingItlooksnice中国画。很好看。A：YesItsthespecialdesignforthefestival是的，它是专门为节日设计的。,二、邮政业务英语,Conversation5（会话五）介绍专题邮册业务A：Nicetomeetyou！WhatcanIdoforyou?很高兴见到您，您需要些什么?B：IwanttobuysomephilatelicproductsaboutAsianGames我想买些关于亚运的邮品。,二、邮政业务英语,A：Thereareavarietyofthemhere，suchas这里有许多品种，例如：TheCommemorativeFolderforthe16thAsianGamesTorch,第16届亚运会火炬纪念邮折，TheCommemorativeAlbumofthe16thAsianGamesSports.第16届亚运会运动项目册。B：Oh，whatisthis?哦，这是什么?,二、邮政业务英语,A：Thisisthespecialsubjectalbumsoftheemblemandmascotsofthe16thAsianGames这是16届亚运会会徽和吉祥物集锦的册子。B：Oh，sopretty!MayIhavealook?哦，真漂亮，能给我看看么?A：SureLetmeshowyou没问题，我拿给您看。,二、邮政业务英语,综合练习,1、邮件种类邮件Mail普通邮件Ordinarymail挂号邮件Registeredmail保价邮件Insuredmail航空邮件Airmail水陆路邮件Surfacemail,邮政常用名词,空运水陆路邮件Surfaceairliftedmail信函Letter印刷品Printedmatter明信片Postcard小包Smallpacket包裹Parcel特快专递ExpressMailService（EMS）,邮政常用名词,2、资费种类基本资费Basicpostage总费用Totalcharge挂号费Registrationcharge手续费Commissioncharge验关费Customsexaminationcharge其他费用Addcharge保险费/保价Insurancefee附加费Surcharge单式费Chargeforwaybill,邮政常用名词,3、邮票种类邮票Stamp纪念邮票Commemorativestamp纪念封Commemorativecover集邮品Philatelyitems普通邮票OrdinarystampRegularstamp邮折Stampfolder集邮册Stampstockbook/Stampalbum新发行邮票Newissuestamp,邮政常用名词,4、邮件收寄和投递寄件人Sender寄达地Destination收件人Receiver信封Envelope邮费Postage发票Invoice包装箱Packing-case单式Waybill商业发票Commercialinvoice填充物Fillings,邮政常用名词,危险物品Dangeroussubstance易碎物品Fragilearticle贵重物品Valuablearticle违禁物品Prohibitedsubstance限寄物品Limitedarticle易燃物品Flammablearticle易烂物品Perishablearticle化工产品Chemicalarticle收据Receipt邮寄/投递Mail,邮政常用名词,封装pack(wrap)签收Signforthereceipt证明/证件Certificate胶带Adhesivetape泡沫塑料Foam出口/进口Export/import填写Fillin/writedown退回/撤回Return/withdraw贴上Stick,邮政常用名词,领取Draw现金Cash护照Passport身份证Identitycard5、相关量度名词尺寸限度Limitofsize标准尺寸Standardsize重量限度Limitofweight保价限额Limitofinsurance最大Maximum,邮政常用名词,超大Oversize重量Weight超重Overweight净重Netweight起重Firstunitofweight毛重Grossweight续重Additionalunitofweight总重量Totalweight,邮政常用名词,第一部分基础知识第二部分邮政业务英语第三部分亚运与体育英语第四部分实用中式英语,目录,A:Excuseme,canyoutellmehowtogoto打扰了，请问我应该怎样去theTianheSportsCenter?天河体育中心呢？B:Gostraightandturnleftatthefirstcross.直走，然后在第一个路口左转，Thenyoullfindit.然后你就会找到了。A:Thankyou!Bytheway,Issmokingallowedthere?谢谢！对了，那里允许吸烟吗？,三、亚运与体育英语,B:Imsorry.ItsoneoftheAsianGamesvenues,抱歉。它是亚运场馆之一，andsmokingisforbiddeninmostoftheAsianGamesvenues.本届亚运会的许多场馆都是严格控烟的。A:Allright.Thankyouallthesame.好吧，还是很谢谢你。B:Yourewelcome.不客气。,三、亚运与体育英语,The16thAsianGames第十六届亚运会the2010GuangzhouAsianGames2010年广州亚运会country国家athlete运动员official官员VIPguest贵宾,三、亚运与体育英语,AsianGamesvenues亚运场馆GuangdongOlympicSportsCenter广东奥林匹克体育中心TianheSportsCenter天河体育中心AsianGamesNewTown(HuangCun)亚运新城（黄村）,三、亚运与体育英语,第一部分基础知识第二部分邮政业务英语第三部分亚运与体育英语第四部分实用中式英语,四、趣味中式英语,遇到外宾咨询时，营业员变得手足无措？ChineseEnglish(中国式英语)可以帮到你！,四、趣味中式英语,了解顾客的需要！1、寄什么东西？2、寄去哪里？3、用什么方式寄？OR?,四、趣味中式英语,1、Whatthingdoyouwanttosend?Whatthingyousend?2、Whichcountrydoyouwanttosend?Whichcountry?3、Doyouwanttopostitbyairorbysurface?Byairorbysea?,四、趣味中式英语,封装、计费过程Overweight超重Thatsenough!足够了！Biggerone大一点Smallerone小一点Imsorry.Cashonly.不好意思，我们只收现金。Imsorry.RMBonly.不好意思，我们只收人民币。,ThankYou！谢谢！,