饭店职业英语unit1.ppt

旅游饭店职业英语 初 级 2008 Unit One Concierge 礼 宾 服 务 Lesson 1,2 Lesson 1 Welcome to Our Hotel 欢迎来到我们酒店 Key Words： n welcome 欢迎 n doorman 门 童 n luggage 行 李 n very 非常 n glad 高兴的 n problem 问题 n follow 跟随 n听课文录音 Talking to the Guest 情 景 会 话 ONE Doorman: D Guest: G D: Good morning, Sir. Welcome to our hotel. G: Good morning. D: Im the doorman. Let me help you with your luggage. G: Thank you. TWO Doorman: D Guest: G D: Good afternoon, Madam. Very glad to have you here. G: Good afternoon. Can you help me with my luggage? D: No problem, Madam. The Reception Desk is over there. Follow me, please. G: Ok. Notes： nHelpwith是连用结构, “帮助某人做某事” Example: Let me help you with your work. 我来帮您做这项工作. nIm glad to do sth. 我很高兴做某事. Example: Im very glad to have you here. Very glad to have you here. (省略说法) n当客人提出要求时,员工一般使用 No problem,sure,certainly回答, 让客人感觉到酒店服务的热情周到. Your Turn to Try Now nListen to the words and repeat: case 箱子 baggage 行李 carry-on 手提行李箱 shoulder bag 挎包 suitcase 衣箱，手提箱 belongings 物品，财产 article 物品 wallet 钱包 handbag 手提包 backpack 背包 n Listen to the sentences, repeat and translate: Ill take care of your luggage. Youve got three pieces of baggage. Is that right, Sir? May I put your suitcase here? Would you mind my putting your baggage here? Shall I show you to your room? nListen and complete the dialogues: D: Good morning, Madam. . G: Good morning. D: Im the doorman. . G: Thank you. 2. D: Good evening, Mr. Taylor. Nice to see you again. G: Good evening. D: and show you to the Reception Desk. G: Thank you. Lesson 2 May I show You to Your Room 我可以带您去您的房间吗 Key Words： n bellboy n show n pleasure n madam n help n put n lift n行李员 n带领；出示 n愉快 n女士，夫人 n帮助 n放 n电梯 Talking to the Guest 情 景 会 话 ONE Bellboy: B Guest: G B: Good morning, Sir. Welcome to our hotel. G: Good morning. B: May I show you to your room now? G: All right. Thank you. B: My pleasure. TWO Bellboy: B Guest: G B: Good afternoon, Madam. G: Good afternoon. B: Im a bellboy here. Let me help you with your luggage. G: Thank you. B: Its my pleasure. The lift is over there. Follow me, please. G: Ok. B: Here is your room. May I put your luggage here? G: Please do. Notes： nshow sb. to.带某人去某地. Example: He will show you to the business center. 他会带您去商务中心. nMy pleasure. 回应别人致谢时的用语,类似的表 达有: -Its my pleasure. / Youre welcome./ Not at all. Notes： nThe lift is over there. Follow me, please. 饭店行李员在送客人到房间时,一般走在客人前面, 在进出电梯时,让客人走在前面. 进电梯时应说“You go first”,出电梯时应说 “After you”. nMay I 是饭店员工常用的句型,用于征 求客人的意见. Example: May/Could I see your passport? Your Turn to Try Now nListen to the words and repeat: comb 梳子 razor 剃须刀 soap 肥皂 ashtray 烟灰缸 wardrobe 衣柜 television 电视机 mirror 镜子 plug 插头 air-conditioner 空调 cup 杯子 n Listen to the sentences, repeat and translate: This way, please. May I have your key, please? How do you like our hotel? Let me show you to your room, please. Here is some toilet paper. nListen and complete the dialogues: B: Good afternoon, Sir. G: Good afternoon. B: . G: Here is my room number card. Its room 2045. B: , Mr. Green. G: Thank you very much. B: . 2. B: . I hope you like it. G: It looks . B: the bathroom. G: . B: Is I can do ? G: No, thank you. B: your stay here.