资源描述
一、人力资源管理:(HumanResourceManagement,HRM)人力资源经理:(humanresourcemanager)高级管理人员(executive)/igzekjutiv职业(profession)道德标准:(ethics)操作工(operativeemployees)专家(specialist)人力资源认证协会:(theHumanResourceCertificationInstitute,HRCI)二、外部环境(externalenvironment)内部环境(internalenvironment)政策:(policy)企业文化(corporateculture)目标(mission)股东(shareholders)非正式组织:(informalorganization)跨国公司(multinationalcorporation,MNC)管理多样性(managingdiversity)三、工作:(job)职位:(posting)工作分析：(jobanalysis)工作说明:(jobdescription)工作规范:(jobspecification)工作分析计划表：(jobanalysisschedule,JAS)职位分析问卷调查法:(ManagementPositionDescriptionQuestionnaire,MPDQ)行政秘书(executivesecretary)地区服务经理助理(assistantdistrictservicemanager)四、人力资源计划:(HumanResourcePlanning,HRP)战略规划(strategicplanning)长期趋势：(longtermtrend)需求预测(requirementforecast)供给预测(availabilityforecast)管理人力储备(managementinventory)裁减(downsizing)人力资源信息系统:(HumanResourceInformationSystem,HRIS)五、招聘(recruitment)员工申请表(employeerequisition)招聘方法(recruitmentmethods)内部提升(PromotionFromWithin,PFW)工作公告:(jobposting)广告(advertising)职业介绍所(employmentagency)特殊事件:(specialevents)实习(internship)六、选择(selection)选择率(selectionrate)简历:(resume)标准化(standardization)有效性:(validity)客观性(objectivity)规范:(norm)录用分数线:(cutoffscore)准确度:(aiming)业务知识测试：(jobknowledgetests)求职面试(employmentinterview)非结构化面试:(unstructuredinterview)结构化面试:(structuredinterview)小组面试:(groupinterview)职业兴趣测试:(vocationalinteresttests)会议型面试:(boardinterview七、人力资源开发:(HumanResourceDevelopment,HRD)培训:(training)开发:(development)定位:(orientation)训练:(coaching)辅导:(mentoring)经营管理策略：(businessgames)案例研究:(casestudy)会议方法(conferencemethod)角色扮演:(roleplaying)工作轮换：(jobrotating)在职培训:(on-the-jobtraining,OJT)媒介:(media)八、企业文化(corporateculture)组织发展:(organizationdevelopment,。)调查反馈:(surveyfeedback)质量圈:(qualitycircles)目标管理：(managementbyobjective,MBO)全面质量管理:(TotalQualityManagement,TQM)团队建设:(teambuilding)九、职业:(career)profession职业计划:(careerplanning)职业道路:(careerpath)职业发展:(careerdevelopment)自我评价:(self-assessment)职业动机:(careeranchors)十、绩效评价:(PerformanceAppraisal,PA)小组评价：(groupappraisal)业绩评定表:(ratingscalesmethod)关键事件法:(criticalincidentmethod)排列法:(rankingmethod)平行比较法:(pairedcomparison)硬性分布法：(forceddistributionmethod)晕圈错误:(haloerror)宽松:(leniency)严格:(strictness)360度反馈:(360-degreefeedback)叙述法:(essaymethod)集中趋势:(centraltendency)十一、扌报酬(compensation)reward；pay直接经济报酬:(directfinancialcompensation)间接经济报酬:(indirectfinancialcompensation)非经济扌报酬:(nofinancialcompensation)公平:(equity)外部公平:(externalequity)内部公平:(internalequity)员工公平:(employeeequity)小组公平:(teamequity)工资水平领先者:(payleaders)现行工资率：(goingrate)工资水平居后者:(payfollowers)劳动力市场:(labormarket)工作评价：(jobevaluation)排列法:(rankingmethod)分类法(classificationmethod)因素比较法:(factorcomparisonmethod)评分法:(pointmethod)海氏指示图表个人能力分析法:(HayGuideChart-profileMethod)工作定价：(jobpricing)工资等级:(paygrade)工资曲线:(wagecurve)工资幅度：(payrange)十二、福利(间接经济补偿)welfare员工股权计戈U:(employeestockownershipplan,ESOP)值班津贴:(shiftdifferential)奖金:(incentivecompensation)分红制:(profitsharing)十三、安全:(safety)健康:(health)频率:(frequencyrate)紧张:(stress)角色冲突:(roleconflict)催眠法:(hypnosis)酗酒:(alcoholism)十四、工会:(union)地方工会:(localunion)行业工会:(craftunion)产业工会:(industrialunion)全国工会:(nationalunion)谈判组:(bargainingunion)劳资谈判(collectivebargaining)仲裁(arbitration)罢工:(strike)内部员工关系:(internalemployeerelations)纪律(discipline)纪律处分(disciplinaryaction)申诉(grievance)降职：(demotion)调动:(transfer)晋升(promotion)目标mission/objective集体目标groupobjective内部环境internalenvironment外部环境externalenvironment计划planning组织organizing人事staffing领导leading控制controlling步骤process原理principle方法technique经理manager总经理generalmanager行政人员administrator主管人员supervisor企业enterprise商业business产业industry公司company效果effectiveness效率efficiency企业家entrepreneur权利power职权authority职责responsibility科学管理scientificmanagement现代经营管理modernoperationalmanagement行为科学behaviorscience生产率productivity激励motivate动机motive法律law法规regulation经济体系economicsystem管理职能managerialfunction产品product服务service利润profit满意satisfaction归属affiliation尊敬esteem自我实现self-actualization人力投入humaninput盈余surplus收入income成本cost资本货物capitalgoods机器machinery设备equipment建筑building存货inventory（2）经验法theempiricalapproach人际行为法theinterpersonalbehaviorapproach集体行为法thegroupbehaviorapproach协作社会系统法thecooperativesocialsystemsapproach社会技术系统法thesocial-technicalsystemsapproach决策理论法thedecisiontheoryapproach数学法themathematicalapproach系统法thesystemsapproach随机制宜法thecontingencyapproach管理任务法themanagerialrolesapproach经营法theoperationalapproach人际关系humanrelation心理学psychology态度attitude压力pressure冲突conflict招聘recruit鉴定appraisal选拔select培训train报酬compensation授权delegationofauthority协调coordinate业绩performance考绩制度meritsystem表现behavior下级subordinate偏差deviation检验记录inspectionrecord误工记录recordoflabor-hourslost销售量salesvolume产品质量qualityofproducts先进技术advancedtechnology顾客服务customerservice策略strategy结构structure(3)领先性primacy普遍性pervasiveness忧虑fear忿恨resentment士气morale解雇layoff批发wholesale零售retail程序procedure规则rule规划program预算budget共同作用synergy大型联合企业conglomerate资源resource购买acquisition增长目标growthgoal专利产品proprietaryproduct竞争对手rival晋升promotion管理决策managerialdecision商业道德businessethics有竞争力的价格competitiveprice供货商supplier小贩vendor利益冲突conflictofinterests派生政策derivativepolicy开支账户expenseaccount批准程序approvalprocedure病假sickleave休假vacation工时labor-hour机时machine-hour资本支出capitaloutlay现金流量cashflow工资率wagerate税收率taxrate股息dividend现金状况cashposition资金短缺capitalshortage总预算overallbudget资产负债表balancesheet可行性feasibility投入原则thecommitmentprinciple投资回报returnoninvestment生产能力capacitytoproduce实际工作者practitioner最终结果endresult业绩performance个人利益personalinterest福利welfare市场占有率marketshare创新innovation生产率productivity利润率profitability社会责任publicresponsibility董事会boardofdirector组织规模sizeoftheorganization组织文化organizationalculture目标管理managementbyobjectives评价工具appraisaltool激励方法motivationaltechniques控制手段controldevice个人价值personalworth优势strength弱点weakness机会opportunity威胁threat个人责任personalresponsibility顾问counselor定量目标quantitativeobjective定性目标qualitativeobjective可考核目标verifiableobjective优先priority工资表payroll（4）策略strategy政策policy灵活性discretion多种经营diversification评估assessment一致性consistency应变策略consistencystrategy公共关系publicrelation价值value抱负aspiration偏见prejudice审查review批准approval主要决定majordecision分公司总经理divisiongeneralmanager资产组合距阵portfoliomatrix明星star问号questionmark现金牛cashcow赖狗dog采购procurement人口因素demographicfactor地理因素geographicfactor公司形象companyimage产品系列productline合资企业jointventure破产政策liquidationstrategy紧缩政策retrenchmentstrategy战术tactics(5)追随followership个性individuality性格personality安全safety自主权latitude悲观的pessimistic静止的static乐观的optimistic动态的dynamic灵活的flexible抵制resistance敌对antagonism折中eclectic(6)激励motivation潜意识subconscious地位status情感affection欲望desire压力pressure满足satisfaction自我实现的需要needsforself-actualization尊敬的需要esteemneeds归属的需要affiliationneeds安全的需要securityneeds生理的需要physiologicalneeds维持maintenance保健hygiene激励因素motivator概率probability强化理论reinforcementtheory反馈feedback奖金bonus股票期权stockoption劳资纠纷labordispute缺勤率absenteeism人员流动turnover奖励reward(7)特许经营franchise热诚zeal信心confidence鼓舞inspire要素ingredient忠诚loyalty奉献devotion作风style品质trait适应性adaptability进取性aggressiveness热情enthusiasm毅力persistence人际交往能力interpersonalskills行政管理能力administrativeability智力intelligence专制式领导autocraticleader民主式领导democraticleader自由放任式领导free-reinleader管理方格图themanagerialgrid工作效率workefficiency服从obedience领导行为leaderbehavior支持型领导supportiveleadership参与型领导participativeleadership指导型领导instrumentalleadership成就取向型领导achievement-orientedleadership
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