银行业务英语对话.doc

Situation twoC:hello miss,I want to open a time deposit of five thousand.(我想存5千的定期)B:how long do you want to keep it in ?C:one year.B:ok ,madam,please show me your ID cardC:ok here my ID card .B: please fill the deposit slip with your personal information. (请填写存款凭条与您的个人信息)C:no problem.by the way , if I need it for an urgent use,can I draw it ?B:dont worry,you can draw your money at anytime, but you woundt get the stated interest rate. (你可以把你的钱在任何时间，但你不会得到票面利率)C:what if I forget to cash my money when the maturity comes?B:well just regard your account as a current account from then on .我们将从到期日开始将您的账户视作活期账户.C:I got it .thankyou evry much B”my pleasure.Situation threeB:hello, This is band of chain what can I do for you?C:oh ,my greatwall card is lost when I am on business trip.what can I do now?B:dont worry madam.you can request temporary loss report orally of it. (你可以请求的临时口头挂失)C:whats the procedure? 要办理什么手续B:please tell me your account name,account number, and id number.C:JIAJIA,ID number is XXXXXX.but I forget my account number.B:ok the information is all right.I will handle the loss reporting for you .but ,please come to the card-issuing bank in seven days to renew the card. 请向发卡银行在七天更新卡C: I got it .by the way ,please check whether my money is still on my account or not ?B:dont worry, its impossible for anyone else to use your card.C:I got it thank youB”my pleasure.Situation fourC:hello,miss,I want to check whether a transfer of three thousand yuan from chenwei has arrived.B:may I have your name please?C:XXXB:just a moment please,I ll check.missX the transfer has arrived.C:great. I want to withdraw one thousand in hundreds and small bills.then transfer the rest to mrs Wang.B:ok .please wait for a while.Here is the money with your interest note .please check.C:its correct .B:and Ill transfer the rest to mrs WangC:thankyouB:my pleasure.situationfiveB:good morning miss,can I help you?C:I would like to apply for a credit card. I want to know the requirement.B:would you mind telling me your income status? 你介意告诉我您的收入状况C:my monthly salary is about5.000.B:you just fill in this form and submit it to our bank with a copy of your salary statement,your id card and your bank statement for the three months. 您填写一下这张表格并提交给我们的银行有一份工资表，你的身份证和银行帐单的三个月。C:OK I got it ,but Im worried about losing my card.is that dangerous?B:you neednt worry about it .when you have lost you card, you just have to report to us immediately.its impossible for anyone else to use your card.C:it sound good.B:and its also a safe method and moreover,you dont have to carry a large amount of cash ,credit cards bring people a lot of convenience. (也是一个安全的方法，此外，你不需要携带大量现金，信用卡给人们带来了很多的方便)C:yes I think so . I have proof on hand .can i apply now?B:yes.of course.Situation SixB:Good morning Sir,What can do for you?C:I want to apply a credit card.but I dont know which card it should be.please tell me some advantages and functions of the credit card . B:yes ,its my pleasue.the advantages of the credit card is safe and convenience. You neednt carry a lot of cash.C:and then?B:is you buy a lot of things ,you can enjoy some discounts ,special services ,and gift.C:It sounds good, Can I apply now?B;yes ,of course.please fill in this form and give me your ID card ,payroll,and you bank statements for the last three months.C:OK,here you areB:Please wait a moment ,well ,everything is done.C:thank you Situation sevenB:hello, Im the customer service on duty here.what can a do for you?C:yes Id like to withdraw some money ,but there are so many people here.B:you may enjoy our self-aided payment service.您可以享受我们的自助服务。C:whats self-aided payment?B:this is our self-aided ATM of fingertouch model .C:what new function does it have? 功能B:following the instruction,and you can inquire about information about your account.it also can save and withdraw money.根据指令，你可以查询您的帐户资料。也可以存钱和取钱C:its very good. I am going to withdraw the money ,let me have a try.B:let me help you with it for the first time.C:thankyou.Situation Eight:B：May I help you,madam?C:Yes,Id like to remit some money to my brother in USA.B:How much would you like to remit? I suppose you want to send USA dollors.C:Of course.I want to send 13,600 yuan to my brother. Whats todays rate of exchange?B:the rate is 1 to 6.80C:What do you mean?B:That means 13600 can get three thousand dollors.Do you want the money by T/T,M/T,or D/D.C:My brother is not in urgent need.I think M/T is much better.B:All right.Please fill in this form and sign your name here .C:OK,Here you are.B:Thank you,Here is the receiptC:Thank you.Situation NineC: excuse me .Im expecting some money from the London .is it in ?B: pardon?C: there is a remittance of 1000 pounds from the new York bank .i wonder whether it has arrived.有一个汇款1000英镑从纽约银行。我不知道他是否已经到了。B: may I have your name . please?C: li ping . The other day I opened an account with your bank.B: I see .just a moment ,please Ill go and check .li ping ,the remittance has arrived ,and weve made a credit entry for 1000 to your account .李平，汇款已经到了，我们已记入1000到您的帐户C: thank you .B: do you want to take out your money or keep it in your account ?C: Id like to withdraw it, for I m in urgent need.B: how do you want the money?C: Please help me to change two hundred pounds into smaller bills, and the rest as you like .B: ok ,here is the money with your interest note .please check.C: its correct .thank you.Situation TenB:hello,sir ,whan can I do for you?C:yes,I am from Australia and I want to exchange AUD 澳元into renminbi yuan to conver my expenses here,can I do it here?B:of course sir, we are authorized to deal with foreign exchange business.我们有权办理外汇业务C:thatt good ,whatt tadays rate of exchance?B:well todays exchange rate is 6.4695 C:thats great .i want to exchange AUD 500. how much RMB I can get?B:you can get 3234.75 RMBC:ok I want then fifty notes and one hundred notes for the rest.B:ok no problem.C:thankyou.B:my pleasure.