酒店销售部新员工培训表(中英文)

市场销售部新员工培训表NEW STAFF TRAINING LISTNAME姓名DEPT/SECTION部别POSITION职位ID NO工号COMMENCING DATE入店日期The respective division head/department head or the immediate supervisor has covered the following subjects with the above employee 相关的部门总监/部门经理或上述员工的直接上司已经向该员工讲解了下列内容:1Departmental Rules部门规章制度16Call on procedure 上门拜访程序2Telephone manner电话接听标准17Agreement sign procedure and standard 协议签订程序及要求标准3Hotel product presentation(roomF&B)酒店产品介绍（客房、会议室、餐饮、康乐）18Handle reservation and operation procedure预定处理及操作程序4Product price system价格体系19Admit meeting and negotiation procedure会议接待及洽谈程序5Job task and organization工作任务与组织机构20Meeting follow-up procedure会议跟进程序6Job responsibilities各个岗位职责21stand up to Customer relation 客户关系维护7Social intercourse etiquette社交礼仪22Handle guest complaintly客户投诉处理8Sale mans quality require销售人员的素质要求23Hospitality Way聚丰圆待客之道9Courtesy etiquette礼貌礼仪24Fire safety measure消防安全措施10Procedure for walking guest 散客接待程序25Dept coordinate and communication部门协调与沟通11VIP hospitalityVIP接待26Call on telephone call电话拜访12Procedure for group团队接待程序27Communication skill沟通技巧13Fill the in common use form常用表单填写28Sale skill销售技巧14West soft system basic operation 西软系统基本操作JOB ORIENTATION 工作描述Tour of department and introduction to supervisors and colleagues参观部门并介绍认识同事Explanation of job its relation to overall operation, stress courtesy and politeness解释如何进行工作, 包括完整的操作程序并强调礼貌在此过程中的重要性Explanation and demonstration of each step letting employee try演示工作步骤后, 让员工自己尝试Check performance检查工作表现Safety rules工作的安全规定Comment评语: _Acknowledgement:I fully understand the above mentioned topics that have been conducted for me.认可承认我接受过上述培训, 并已经完全掌握以上内容._ _Staff Sign Off员工 Immediate Superior直接上司 Div/Dept Head部门总监/经理 Training Manager培训经理