摩托罗拉公司供应商质量体系评审标准

+Supplier Quality System Assessment供应商质量体系评审Section 1: Quality Management System质量管理体系1. Quality Function & Responsibilities质量管理架构和职能2. Internal Audits内审Section 2: Management Responsibility管理职责3. Quality Data & Communication质量数据和信息交流Section 3: Resource Management资源管理4. Training (Problem Solving/ Statistical)培训(问题解决工具/统计分析)Section 4: Product Realization Planning产品实现策划5. New Product Introduction新产品导入6. Supplier Certification Program供应商认证7. Capability / Qualification of New Products新产品能力评估8. Product & Process Review产品和过程确认9. Capacity Planning产能分析Section 5: Production Process制造过程10. Process Characterizations & Quality Checks制程特性和质量检测11. Process Change Notification变更通知过程12. Purchased Material Quality采购材料质量13. Final Inspection最终检查14. Work Instructions作业指导15. Receipt, Handling, Storage & Packaging收货，操作，储藏和包装16. Housekeeping & POPI库房管理Section 6: Measurement, Analysis, and Improvement测量，分析和改进17. Measurement System Analysis测量系统分析18. Statistical Methods / Data on Box X Dimensions统计思路/关键尺寸控制19. Out of Control Actions失控管理20. Control & Disposition of Non-conforming Material不合格品的控制和处理21. Supplier Corrective and Preventative Action纠正和预防22. Customer and Field Performance Data客户投诉23. Problem Solving Techniques问题解决工具24. Calibration & Preventive Maintenance System量具校准和维护25. Continuous Improvement持续改进Use the ED12695 Quality System Assessment Scoring Form to document the results of the audit and any required actions. 使用ED12695质量评估系统能够从文件中确定评分的准则Rating:SCORE 1: Unacceptable - This element is not included in the organizations quality management system.（不合格的-这个要素不包括在该组织的质量管理系统）SCORE 2: Unacceptable - Both planning and execution for this element require substantial improvement.（不合格的-对这个要素计划与执行两个都必需要有实质上的改进）SCORE 3: Marginally Acceptable - This element is included in the suppliers quality management system and planning is adequate. However, execution requires improvement.（基本合格的-这个要素包括供货商的质量管理系统和适当的计划。当然，执行还需要改进）SCORE 4: Acceptable - This element is included in the suppliers quality management system and is generally well-executed. （合格的-这个要素包括一般执行供货商的质量管理系统）SCORE 5: Excellent - This element is included in the suppliers Quality Process. Planning and execution are extremely thorough. （优秀的-这个要素包括供货商的质量加工。计划和执行都十分的彻底）Definitions, Terms, and Acronyms:Customer客户Refers to customer(s) of the organization being audited. (Motorola or other customers) 引用客户审核的组织。（摩托罗拉公司或其他顾客）Organization组织Refers to the company that is being audited.（引用公司的审核）Supplier供货商Refers to supplier(s) of the organization being audited.（供货商是引用被审计的组织）5S标准化5S is the Japanese concept for House Keeping. (Sort, Straighten, Shine, Standardize, Sustain) 5S是日本内务整顿的观念。（整理，整顿，清洁，规范，维持）A/I自动接入Automated insertion自动接入Box X parameter标记 x 的参数Critical characteristics. （关键的特征）DMAIC定义、测量、分析、改善和控制A six sigma problem solving process utilizing the steps: Define, Measure, Analyze, Improve, and Control.（六标准差问题解决过程中基本利用的步骤:定义、测量、分析、改善和控制）DOE实验设计Design of Experiments（实验设计）Drill Deep Drill Wide深入分析方法A method used along with 8D to identify root cause and implement permanent corrective actions across similar areas and/or processes.（一种方法是随着8D一同识别根本的原因在相似的区域和/或过程中永久的实施并纠正的措施）ECN设计变更Engineering Change Notice（工程变动通知）ESD静电防护Electro static Discharge静电防护FMEAFailure Mode and Effects Analysis（故障模式和效果分析）GR&RGauge Repeatability and Reproducibility（测量的重复性和再现性）MSAMeasurement Systems Analysis（测量系统分析）PCNProcess Change Notice工艺过程变更PPAPProduction Part Approval Process（生产零件批准加工）PSOProcess Sign-Off（加工验收）SPCStatistical Process Control(统计过程控制)SMTSurface mount technology表面贴片工艺A/I自动接入Automated insertion自动接入SECTION 1: QUALITY MANAGEMENT SYSTEM（质量管理体系）1. Quality Function & Responsibilities (质量管理架构和职能)Is there a Quality function or organization which provides customer advocate guidance to the total organization, and is this position fully supported by management? Is the organizations quality management system properly documented, maintained and implemented? (是否有一个质量管理架构或机构提供客户主张引导到整个组织,和经由管理这个状态是否十分符合现状?是否机构的质量管理体系拥有适当的证明,保持和执行?)SCORE 1: Organization has not achieved any quality certification. (组织没有任何质量认证)SCORE 2: Organization has obtained ISO9000 certification. (组织取得ISO9000质量管理体系认证) Continuous improvement activities have not been initiated. .( 持续改进活动未曾启动) SCORE 3: Organization has obtained ISO9000 certification and other nationally recognized quality certifications. .( 组织取得ISO9000质量管理体系认证和其他国家承认质量认证。) Organization is implementing some continuous improvement activities. 组织实施一些持续改进活动) The role of the Quality function is clearly defined and well supported. : ( 质量管理架构方面的定位必须是有明确定义和有事实依据的。) SCORE 4: In addition to ISO 9000, the organization has or has plans to pursue a higher level quality certification or award (such as TL9000, Malcolm Baldridge National Quality Award, etc.). .(除ISO9000质量管理体系认证之外，供应商已经或者打算申请更高水平的质量证书或授权(如TL9000，美国波多里奇国家质量奖等。) Continuous improvement activities have been initiated. ( 持续改进活动已经启动。) Procedures exist which provide for an escalation process to delay a product not deemed ready for release. ( 对于防止升级过程中产品未准备好、延迟发放产品需要做的流程) Quality function clearly serves in the customer advocacy role. ( 质量管理架构清晰服务于客户管理角色) Management is personally involved in the customer satisfaction process. ( 管理是亲自参与客户满意度调查的过程)SCORE 5: The Quality function takes a leadership role in promoting the Six Sigma process, total customer satisfaction, and cycle time improvement. (推进六西格玛管理理念的过程，使客户完全满意和完成任务所须时间周期持续改进，质量管理架构呈现领导作用。) Senior Management regularly reviews effectiveness of the closed loop corrective action process. (高层管理定期回顾闭环纠正措施过程的效果) Critical areas of the organization can demonstrate the achievement of Six Sigma. (组织的关键区域可证明六西格玛管理理念的应用) The role of the Quality function is well recognized and supported by all levels of management. (质量管理架构方面是广为承认的和支持各个级别的管理的) The organization works directly with customers not only in resolving issues, but also in understanding customers businesses/needs to anticipate their requirements. (不仅仅是解决问题，组织要直接与客户沟通，也要了解客户事务/客户需要的预期要求)Score: 4Organizations QMS is grouped into business processes to have customer advocacy role. Department responsible in these process areas maintains all procedures to define responsibilities, activities and implementation of QMS requirements. 组织的质量管理体系在团队实现中，正如客户所提倡的。部门职责在所有的环节都有程序文件来明确界定，主动和彻底的贯彻质量体系的要求。 Organizations QMS is designed to meet the requirements of ISO 9001:2000/TL9000-H R4.0/R4.0 and is stipulated in QM-01 (Quality Manual).组织的质量体系符合ISO 9001:2000/TL9000-H R4.0/R4.0的要求并且在手册中得到明确的体现。 Management review held internally at annual basis, 每年对经营活动进行回顾operation review monthly and quality review monthly运作过程和质量每月进行回顾. Customer quality review package is ready for other customers per customer requirement. 顾客确认已经能够满足顾客的每一个要求Astec VP quality, Managing Director, Sales, product support group will attend the quarterly business and quality review with customer on site at customers company. 包括质量总监、常务董事，市场人员，过程支持在内都会参加这类的回顾确认顾客要求予以满足 QA2.0 Hold Notice procedure addressed the stop build/ship ship issue, a CAR will be generated following the hold notice. Where as the escalation process is stated in QA 006-AAP.一个广义化的停线流程存在，并且每一次都能够得到相应人的关注，更加详细的规定在QA 006-AAP.中Comments / Objective Evidence: (注释/客观意见):2. Internal Audits内部审核Does an internal assessment program exist as part of the quality system review process and does Management regularly report on the results?内审报告是否存在质量体系审查程序和定期报告管理的结果？SCORE 1: No evidence of a quality management system internal assessment program exists. 没有证据表明质量管理体系内部评估计划的存在SCORE 2: An informal quality management system internal assessment procedure exists and a few areas of the business are being assessed. 一个非正式的质量管理体系内部评估程序存在，以及一些地区的业务正在评估 Some corrective action is taking place based on the results of the assessments. 一些纠正行为的基础上得到的评估结果 Management is becoming aware of the need for a quality management system internal assessment program. 管理者意识到需要有一个质量管理体系内部评估程序SCORE 3: Management has established a documented procedure for conducting quality management system internal assessments in some major areas of the business. Some of Management is becoming proactive in providing resources to expand the internal assessment process to key areas of the business. 在一些主要区域已建立了一个记录程序进行质量管理体系内部评估。一些管理者正在成为积极主动地提供资源，扩大内部评估过程中的关键领域的业务 The assessments are being scheduled from a master schedule. Assessors are sufficiently trained and independent of the area assessed. 评估正在从总表中计划。陪审员足够的训练有素和独立的面积分摊 Management is reviewing the results of the quality management system internal assessments and assigning resources for corrective action. 管理者根据内审报告内部评估和分配资源 Close rates for corrective action items and assessments conducted on-time to schedule, or similar metrics, are being tracked. 关闭率纠正行动项目，并进行评估的时间安排，或类似的数据，目前正在跟踪 Records and schedules pertaining to the quality management system internal assessment program are quality records and are collected, retained, and dispositioned per the quality record procedure. 记录和收集 记录和时间表有关的质量管理体系内部评估程序的质量，保留，布置每个程序的质量记录SCORE 4: The assessment schedule and frequency is sufficient to enable management to determine if a business unit is in control. 评估时间表和频率足以使管理层确定是否控制一个业务单位 Assessment results are part of a closed- loop corrective action process. 评估结果是闭环纠正行动的进程的一部分 Management is actively reviewing results of internal assessments and using the data to initiate continuous programs, or similar. 管理审查的结果是积极的内部评估，并利用这些数据开始连续的节目，或类似的 Metrics utilized to track the quality management system internal assessment program are showing positive measurable results. 计量用来跟踪质量管理体系内部评估计划理想的可衡量的结果SCORE 5: The quality management system internal assessment program is deployed in all major areas of the business and has become a routine part of the business unit review process. 质量管理体系内部评估计划部署在各主要地区的业务，并已成为例行部分业务部门的审查程序 There is evidence that all corrective actions are closed or are being actively worked on. 有证据表明，所有的纠正行动已经关闭或正在积极努力 Drill Deep, Drill Wide or similar processes are used to permanently correct systemic issues. Management has a method or metrics in place to ensure that corrective actions are effective. DDDW或者类似的问题解决工具已经被用来解决管理中的纠正和预防措施中Comments / Objective Evidence:Score: 5Internal Quality Audit is carried out by certified Internal Quality Audit Team, is effectively implemented and maintained as stipulated in QA-005-APP (Internal Quality Audit Procedure) in an annual basis. Corrective actions are carried out and its effectiveness is being verified. CAR issuance and monitoring is stipulated in QA-006-APP (Corrective Action Request Procedure). CAR is issued during ARS system. Last audit was done in 15-16, 20-21 June with audit result 94.12% with a total of 10 observations/5 areas from a total of 58 areas audited by internal quality team. Drill wide is implemented for generic issues. Review minutes were recorded for next review follow up.SECTION 2: MANAGEMENT RESPONSIBILITY3. Quality Data and Communication质量数据和沟通Is a system in place to adequately communicate the quality data and performance to customer expectations (scorecard, satisfaction data, etc.) to all employees? To follow progress versus goal? To measure trends?有没有一种系统能够在适当的地方满足顾客期望来充分的沟通品质资料和性能(积分卡，满意度，等等)对所有雇员吗? 遵循进步与目标吗?衡量动态呢?SCORE 1: There is not a system to monitor progress, measure trends, or to communicate quality data to the employees of the organization. 没有一个系统去监督项目进展，衡量动态，或沟通品质资料去给组织的雇员SCORE 2: There are elements of a system to monitor progress, measure trends, and to communicate quality data. 一个系统的原理是去监督项目进展，测量趋势，和沟通质量数据 Some organizations have begun using and communicating this information. 一些组织已经开始使用和沟通这些资料 Many organizations are following progress to goal and measuring trends. 许多组织遵循这个进步的目标和衡量的动态SCORE 3: There is an effective quality data communication method in use by nearly all major areas of the organization. 有一种有效的质量数据沟通方法几乎被所有专业领域的机构所使用 There is a program in place to develop quality goals and objectives annually (or on a similar periodic basis). These are communicated to employees. 有一个项目在适当的地方去发展质量目标和具体的目标（或者在一个相似的定期基础上）。这些是传达给员工。SCORE 4: Goals are developed using past quality performance and customer requirements/ expectations (such as: scorecards, satisfaction data, etc.).目标是开发利用过去的质量指标和客户的需求/期盼（比如|：积分卡，满意度等等） There is an organization wide method for the communication of quality data to all employees. 有一个组织广泛的对所有员工的交流质量数据的方法 Quality metrics have goals and these goal lines are shown on the measurement and trend charts. Progress to these goals and trends are measured and reported regularly.质量指标有总目标和这些质量指标显示的测量和趋势图。这些指标的发展和趋势的测量是定期报告。 There is evidence to show that improvement actions are driven by this data.有证据表明依靠这些数据改进行为SCORE 5: There is a particularly effective system for communicating quality data and customer expectations/requirements to employees. 存在一种特别有效的系统对于沟通质量数据和客户的期盼/需求 Employees are actively involved in improvement programs related to quality and customer satisfaction. 员工积极地参与项目的改进与质量和客户的满意度有关 All quality goals are being met and trends are positive. For any trends that are below goal, there are corrective actions in place to address the issue.所有的质量目标的达成和趋势是正面的，对于任何的趋势低于目标，都能在适当的时候纠正过来去解决问题 A reward system, or equivalent, is used to recognize those employees making contribution to improved progress.改进的进步后一种奖励系统或者等价的奖励，被用来识别这些员工作出的贡献Comments / Objective Evidence:Score: 4The organization ensures that there are constant communication between the organization and customers through customer quality group. This is also to understand and solicit customer concerns and expectations in quality, OTD, prices, technology innovation and service, etc. and ensure effective action is taken towards customer satisfaction. This is stipulated in QA-039-APP (Customer Communication Procedure), MP-103-APP (Contract Review) and GP-QA-000103 (PSG Procedure). Good trend for customer Sun Microsystems. No report on Motorola products as Cavite Philippines has yet to produce any Motorola products.Customer satisfaction is done through QBR quarterly business review.Internal quality matrix :1. OATF (Overall Test Failure) PPM, goal for year 2007 is 8000PPM. As of Jul 2007 7114PPM meet the goal.2. OQA outgoing quality assurance - goal for year 2007 is 250PPM. As of Jul 2007, its recorded at 287PPM not meeting the goal3. Roving QC audit goal for year 2007 is 10k PPM. As of Jul 2007, its recorded at 9676PPM meet the goal.4. Customer complaints CAR response performance. Goal 15 days, actual as of Jul 2007 14 day meet goal.Field performance is tracked. Goal 200PPM with actual yield: DCDC with field performance less than 180PPM, IPP with PPM less than 440PPM while AC DC PPM less than 1000PPM not meeting the goal.Quality data is displayed along the production lines. However, some of the data displayed were not up-to-date.There is a reward system in place to reward employees with excellent D3 (Data Driven Decisions) papers submitted. Paper submitted will be selected by a steering committee. Selected paper will be monetary rewarded by management. SECTION 3: RESOURCE MANAGEMENT资源管理4. Training培训Is managements support of ongoing training (including problem solving, statistical technique, and quality training) sufficient and is it documented by an organizational training plan? Are employees adequately trained in statistical analysis, prevention, and problem solving methods in relation to the needs of the organization? Do employees have training plans to fill knowledge gaps in areas applicable to their job function?是管理支持持续足够的培训（包括问题的解决，统计的方法和质量的培训）和它是一个证明由组织的培训计划吗？员工中充分的培训统计分析，预防和解决问题的方法和组织的需求有关吗？员工们用培训计划去填补知识的空白区域来适用于他们的工作职能吗？SCORE 1: No training plan exists. 没有培训计划的存在SCORE 2: Some training is performed as time and budget allows. However, there is no documented training plan.有些培训随时间和预算允许而执行。然而，没有证明的培训计划 Training tends to be limited primarily to manufacturing related skills. 培训被趋向于有限的主要的去制造相关的技能 Training for new hires and transfers exist in some areas of the business. 为新员工入职而培训和中转存在某些地区的业务 Some of the process improvement training topics, for example: Failure Mode and Effect Analysis (FMEA) and Control Plan, are part of appropriate employees training curriculum.一些过程的改进培训主题，比如：破坏模式及影响分析和控制计划是员工适度的培训课程中的一部分 Management is aware of the need for training in quality tools and to address knowledge gaps.管理者意识到需要培训质量的工具和解决知识空白的缺口SCORE 3: Most major areas of the organization have a sound training program statistical analysis and problem solving techniques. 许多最主要的区域的组织都有一个听力培训计划来进行统计分析和解决问题的技巧 Annual training plans for the entire organization are required by management. The training plan is fully documented and includes all new hires, transfers and managers.年度培训计划对于整个组织要求管理。年度培训计划包括所有新员工入职，中专和管理者 Training plans generally tie to business and quality objectives.培训计划一般依靠商业和质量目标 Most of the process improvement training topics for example; Gauge Repeatability and Reproducibility (GR&R), Statistical Process Control (SPC), FMEA, Control Plan and 8D problem solving are part of the appropriate employees training curriculum.以多数的过程改进培训主题为例；仪表的重复性和再现性(GR&R)，统计过程控制（SPC），故障模式和效果分析(FMEA), 控制计划和8D解决的问题应该适当的作为员工培训课程的一部分SCORE 4: There is a well designed training roadmap/program with strong ties to the organizations business plan. 一个精心设计的培训路标/计划具有较强的联系组织的企业计划 A training program with a full curriculum and complete training records is implemented across all areas of the organization. 一个装满课程的培训计划和完成培训记录在所有区域的执行机构 Employees have comprehensive training plans that account for individual needs and development. 员工有全面的训练计划说明个别的需求和发展 Training plans and progress are reviewed regularly by all levels of management. 培训计划和进度是有规律的复习各层的管理 Measures have been established to evaluate training effectiveness in support of strategic plans.已经建立评估培训效果量度来支持战略计划 All appropriate employees have received process improvement training that includes statistical problem solving; specifically; GR&R, SPC, FMEA, Control Plan, 8D problem solving and Design of Experiments (DOE). 所有相关的员工已经得到进程改进训练,包括统计问题解决;特别的,GR&R,SPC,FMEA、控制计划,8D解决问题和实验设计(DOE)。SCORE 5: Training at all levels is driven by strategic objectives, customer requirements and expectations, and individual development needs. 各级培训驱使的战略目标,客户需求和期望,和个人发展的需要 Training effectiveness measures clearly demonstrate a positive impact of training in accomplishing business and customer satisfaction objectives. 培训效果明显证明一个积极主动培训完成业务和客户满意度的目标The training plan is updated as new training needs are identified. The program includes a variety of statistical problem solving tools including and not limited to; Pareto diagrams, cause and effect diagrams, stratified sampling, advanced problem solving techniques, for manufacturability, identification of critical characteristics, etc. 培训计划的更新是作为一种新型的培训的识别。这个计划包括了各种各样的统计问题求解工具,包括但不限于,帕累托图表、因果图表、分层抽样、先进的解决问题的方法,为可制造的关键的特性作标识,等等Comments / Objective Evidence:Score: 4GP-ADM-000001-05 Employee Training and Development procedure is available. Training plan is established and yearly reviewed to ensure need and scope of training has been established. Applicable trainings are provided in the training plan depending on the impact on the activities to product quality. Fundamental concepts of continual improvement, problem solving and customer satisfaction are included such as GR&R, SPC, FMEA, Control Plan, 8D problem solving and Design of Experiments (DOE). Escalation for those who did not attend the