随时为顾客服务培训讲座PPT行走管理

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中国IGA7.It allows the executive to train his/ her staff while performing the Daily Routine.8.If fosters two-way communication between the executive and staff as there is an exchange of ideas and opinions.9.It enables the Cleaners to maintain a high standard of cleanliness. M a l l Check-outsInfoPlasticwareBeer & LiquorBakeryCooked FoodFruits & VegetablesDried FoodsDairy & FrozenTVElectrical / Home Appliances / AutoHome EntertainmentSporting GoodsTextileBaby / ChildrenPromotionGardening/OutdoorHBCToysWOVDIYPoultry / Meat Local Deli SeafoodBreakfast / Milk / Cooking Needs / Kitchen / BakewarePaper GoodsStationerySnacks / Confectionery/ BeveragesHouseware / Crockery / Glass / CookwareHousehold / Cleaner / Bucket .etcManchester etc Back AreaStore WarehouseReceiving AreaProcessing Area执行日常行走管理的好处是早晨早晨/下午下午/晚上行走晚上行走 Morning/Afternoon/Night Walkv高度注意 Immediate Attentionv次级注意 Secondary Attention要纠正的环节要纠正的环节Areas For Correctionv设置优先解决的 Set Prioritiesv委任代表 Delegatev完成期限 Deadline For Completion重新评估重新评估 Re-Assessmentv开门前半个小时 Hour Prior to Openingv特别注意生鲜食品 Focus on Fresh Foodsv追踪布置的任务 Follow up on assignmentsv确认“顾客准备” Assure “Customer Ready”质量控制质量控制 Quality controlv全天 Throughout the dayv例行规范 Routinev走动,观察,操作 Walking, Looking, Doing1.2.3.4.7.Ensure all shelves are fully replenished, especially before the peak hour.kThe inking roller within price label guns must be kept well inked as feint or imperfect creates ambiguity that will be reflected at the point of sale by undercharging. Figures such as 3 and 8 can be confused under unclear printing. When this happens, the lower price is accepted. Such errors on a commonly sold item will surely accumulate losses very rapidly.All Specials highlighted with special ticketsn3.Merchandise should be as accessible as possible to the customer and does not create confusion in customers mind, so that it is easy for the customers to find and examined the merchandise.4.Merchandise displayed should be easy for customers to take and put back into its original place, so that the display structure will not be messy after customers examine the product.关于陈列的关于陈列的5E 概概念念 容易看到容易看到 容易挑选容易挑选 不易混乱不易混乱 容易拿下容易拿下 容易复原容易复原5E Concepts on DISPLAY Easy to see Easy to choose not Easy to mix up Easy to take Easy to put back
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