Communication

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Communication,What Is Communication?,Communication,The transfer and understanding of meaning.,Transfer means the message was received in a form that can be interpreted by the receiver.,Understanding the message is not the same as the receiver agreeing with the message.,Interpersonal Communication,Communication between two or more people,Organizational Communication,All the patterns,network,and systems of communications within an organization,Four Functions of Communication,Functions ofCommunication,Control,Motivation,EmotionalExpression,Information,Functions of Communication,Control,Formal and informal communications act to control individuals behaviors in organizations.,Motivation,Communications clarify for employees what is to done,how well they have done it,and what can be done to improve performance.,Emotional Expression,Social interaction in the form of work group communications provides a way for employees to express themselves.,Information,Individuals and work groups need information to make decisions or to do their work.,Interpersonal Communication,Message,Source:senders intended meaning,Encoding,The message converted to symbolic form,Channel,The medium through which the message travels,Decoding,The receivers retranslation of the message,Noise,Disturbances that interfere with communications,Interpersonal Communication Process,Distortions in Communications,Message Encoding,The effect of the skills,attitudes,and knowledge of the sender on the process of encoding the message,The social-cultural system of the sender,The Message,Symbols used to convey the messages meaning,The content of the message itself,The choice of message format,Noise interfering with the message,Distortions in Communications(contd),The Channel,The senders choice of the appropriate channel or multiple channels for conveying the message,Receiver,The effect of skills,attitudes,and knowledge of the receiver on the process of decoding the message,The social-cultural system of the receiver,Feedback Loop,Communication channel distortions affecting the return message from receiver to sender,Interpersonal Communication Methods,Face-to-face,Telephone,Group meetings,Formal presentations,Memos,Traditional Mail,Fax machines,Employee publications,Bulletin boards,Audio-and videotapes,Hotlines,E-mail,Computer conferencing,Voice mail,Teleconferences,Videoconferences,Interpersonal Communication,Nonverbal Communication,Communication that is transmitted without words.,Sounds,with specific meanings or warnings,Images,that control or encourage behaviors,Situational behaviors,that convey meanings,Clothing and physical surroundings,that imply status,Body language:,gestures,facial expressions,and other body movements that convey meaning.,Verbal intonation:,emphasis that a speaker gives to certain words or phrases that conveys meaning.,Barriers to Effective Interpersonal Communication,Filtering,The deliberate manipulation of information to make it appear more favorable to the receiver.,Emotions,Disregarding rational and objective thinking processes and substituting emotional judgments when interpreting messages.,Information Overload,Being confronted with a quantity of information that exceeds an individuals capacity to process it.,Barriers to Effective Interpersonal Communication,Defensiveness,When threatened,reacting in a way that reduces the ability to achieve mutual understanding.,Language,The different meanings of and specialized ways(jargon)in which senders use words can cause receivers to misinterpret their messages.,National Culture,Culture influences the form,formality,openness,patterns and use of information in communications.,Overcoming the Barriers to Effective Interpersonal Communications,Use Feedback,Simplify Language,Listen Actively,Constrain Emotions,Watch Nonverbal Cues,Active Listening Behaviors,