平衡记分卡与核心流程介绍课件

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P&Y LIGHTING SEP 1999,Philips,Lighting,Company Confidential,P&Y Overview,Philips&Yaming Lighting Co.,Ltd.,P&Y Main Products,P&Y Creation,Where we are.,GO,P&Y Vision&Strategy,GLS&HAL.Lamp,CFL Products,节能灯,HID Products,高强度气体放电灯,Philips and,Yaming,Lighting Co.,Ltd.started joint venture on 12 Nov.1993.,Total investment:96.27mio USD,Registered Capital:32.09mio USD,Philips holding:60%,Yaming holding:40%,GLS Factory joined in JV on Oct.1995,China,Malu,Shanghai,GLS/HAL/HID,He,Tian,Road,CFL factory,Beginning of the next year,P&Y,HID/GLS/Hal/CFL,Malu,Shanghai,Vision,P&Y wants to be the biggest lighting factory in the world with high volume,turnover,profitability and market share by the year 2004 with customers longing to buy our products and services and with best customer oriented processes.,Strategies,Products with better quality cost ratio,Product portfolio with good brand positioning yielding sufficient brand index,Best-in-class processes in Innovation to Market,Demand Generation,Order Fulfillment and Customer Service leading to reduction in cost of organization(coo).,Manufacturing excellence:Outsourcing and mechanization leading to reduced cost of production and optimal headcount,Apply B.E.S.T.framework in driving for excellence,Factory BBS/Control Item,P&Y BBS,GO,BACK,Control items follow-up table(example),Key Process,P&Y TQM Journey,P&Y PQA Journey,GO,Mar.1994,Philips&Yaming Lighting Co.,Ltd.Established 合资公司签约成立,Oct.1996,HID/CFL certified ISO9002 HID和CFL工厂通过ISO9002认证,Oct.,GLS certified ISO9002 GLS工厂通过ISO9002认证,Jul.1997,Launch PQA-90 PQA-90启动,Nov,.,ISO14001 Certification 通过ISO14001认证,Jun.1998,ISO9001 Certification 通过ISO9001认证,Dec.1999,PQA-90 Pre-peer Audit 进行PQA-90同行预审,Q4,PQA-90 Management Assessment PQA-90管理评审,Q2,2000,PQA-90 Peer Audit 进行PQA-90同行审核,Dec.2002,PBE Assessment PBE评审,P&Y TQM Journey,飞利浦亚明全面质量管理之路,Leader,领导,Customers,顾客,Suppliers,供应商,People,人员,MANAGEMENT,PROCESS,POLICY,DEPLOYMENT,Jul-Oct 2000,1.Follow up,corrective,actions,2.Mgt.Audit,&award,certificate,May 2000,1.Action list,&follow up,2.Peer Audit,3.Apply for,mgt.audit,Jan-Apr 2000,Dec 1999,1.Action list,&follow up,2.Support,evidence,collection,3.Pre-peer,Audit,1.29 work,groups,set-up,2.2nd&,3rd self-,assessment,3.Company,-wide,awareness,training,1.Launch,PQA,2.Awareness,training,3.Six PQA,teams,set-up,4.Write,Mgt.Briefing,Document,5.1st self-,assessment,Aug 97-Jul 99,Aug-Nov 1999,PQA Certification Journey,1.Devis two,times visit,2.Action list,&follow up,3.4th self-,assessment,4.Rewrite,Mgt.Briefing,Document,5.Apply for,peer audit,1.5th self-,assessment,2.Action list,&follow up,3.Friendly,pre-peer,audit,Jun 2000,PQA self-assessment trends,BACK,P&Y Organization Chart,Factory,CC,Factory,EC,Factory,AFD,Technical&Production,Sales&Marketing,GM/DGM,Union,Chief Engineer,HID,GLS/HAL,CFL,Stem Workshop No.3,HID Workshop No.5,MH Lamp&DT Workshop,HPS-DT Workshop No.11,Glass Workshop No.1,Export Sales,China East Region,China North Region,China south Region,China Middle Region,GLS Workshop No.3,HAL.HPDT Coil LIW No.5,PL/SL Burner Workshop,SLE/PLEU Assemble Workshop,F&A,Purchasing Department,Marketing/Sales Logistics Dep.,QDL/Facility/Maintenance/IT Dep.,QDL/Log./Main/HR,Product Mgt./Project Mgt./IE,QDL/Log./Fac./Main./Tech.Training,HR/Product Mgt./project Mgt./IE,QDL/Log./Fac./Main./COLSC,HR/Product Mgt./Project Mgt./IE,HR,(HR/Mana.Training/Security/Administration),Sales&Marketing Manager,East China,North China,South China,Middle China,Marketing,Log.,SHA,Qingdao,An,Hui,zhejiang,Jiangsu,Jiang Xi,Tianjin,Beijing,Shenyang,Ha Erbing,Xiameng,Nanning,Guangzhou,Kunming,Chongqin,Wuhan,Chendu,Zhenzhou,Changsha,Wu Lu Mu qi,Xian,Sales&Marketing Dept.,Total:Sales office,17,Warehouse,14,Planner,Outsourcing,Company Business,HPS125w Cost Price Reduction to NLOs,HP 250 W Cost Price Reduction to NLOs,DE 500W Cost Price Reduction to NLOs,PL-S 9w Cost Price Reduction to NLOs,SLE 15W Cost Price Reduction to NLOs,P45 Cost Price Reduction to NLOs,PDCA,CSS Score,Supplier Involvement,EMS,Leadership Survey,
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