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单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,内容安排,总揽,：管理沟通的概念、原理与策略,起点：,自我沟通与一对一沟通,难点：,群体沟通,重点：,组织内与组织外沟通,管理沟通的概念,、,、原理与策略,第一部分：,总揽,2,问 题,怎样理解管理沟,通,通？,建设性沟通的原,理,理是什么？,管理沟通的一般,策,策略有哪些？,怎样理解管理沟,通,通？,你是一位宇航员,，,，与另外几位宇,航,航员驾驶一太空,船,船飞向月球，原,计,计划去与已降落,月,月球、作为基地,的,的太空母舰会合,。,。然而，因机械,故,故障，你们的太,空,空船只能迫降在,距,距离太空母舰200英里之外的,月,月球表面。降落,时,时许多设备受到,损,损坏，而为了生,存,存你们必须充分,利,利用未受损坏的,装,装备自行达到太,空,空母舰。下面列,出,出了15样未受,损,损坏的物资和装,备,备，请依据其重,要,要性分别标出1-15，以供你,们,们出发时酌其重,要,要性决定取舍（,比,比如，你们的体,力,力只能带13件,，,，就只好放弃另,外,外两件）。,（接下页）,Introduction Participation,（1）一盒火柴,（,（2）压缩饼干,（3）50英尺,尼,尼龙绳 （4）丝质降落伞,（5）袖珍取暖,器,器 （6）2支0.45口径手枪,（7）1箱脱水,宠,宠物喝的牛奶,（8）2大瓶氧,气,气,（,（9）星际图,（10）救生筏,（,（11）磁罗,盘,盘,（12）5加仑,水,水,（,（13）烟火,信,信号枪,（14）包括注,射,射器的急救箱,（15）太阳能,无,无线电收发器,Introduction Participation(c),15,4,6,8,14,11,12,1,3,9,13,2,10,7,5,Discussion(1):GroupComm.,A,fter finishingself-judgement,yourgroup(3-4 pers)uses informativeor persuasivecommunicationso as to get access to the common decision.The turn of15 things should tryto geteveryones agreement.,A,ttentions:,-Nomatterinformative,or persuasive comm.,logic isthe fundamental;,-Don,t change youridea only toavoid the conflict;,-Don,t makedecision onlyto abide by“the minority and themajority”rule,Discussion(2):Self-assessment,What key techniques,you think,make yourcareersuccessful?,What are yourcommunicationbarriers in your current job?,What are the most effectiveapproaches toimproveyour communicative skills？,What doyou wish to learn much morein this course?,1-Significance of Managerial Communication,Manager=Vision-maker+Motivator,Comm.Activities go throughall managing life.,CommunicativeCapability heavily influences yourcareerdevelopment insome extent。,3CS:Capability+Character+Comfort(,Comfort,relation,Comfort,job,Comfort,life).,Supportive communication=,Problem-solving+Comfort relation,2-Concept ofManagerial Communication,Two schools ofMC,Behavior Science Theory,-Audience-analysis-basedcommunica-tivestrategies:theory and thoughts.,Effective communicative techniquesand skills,-Writing,Language;informativeand persuasivecommunicationskills,practical techniques,Integrating both twoschools,-Philosophyand skills development,概念,管理沟通是指沟,通,通者为了获取沟,通,通对象的反应和,反,反馈而向对方传,递,递信息的全部过,程,程。,A),基,基于反,应,应的双,向,向沟通;,B),需,需要媒,介,介联结,沟,沟通双,方,方。,GOOD IDEAS ARENOTSCARCE SUPPLY,WHAT IS RAREISTHE ABILITYOfTRANS-,LATINGAGOOD IDEAINTOACCEPTED,PRACTICE.,2-Concept of ManagerialCommunic,ati,on(c),NATURES OF MC,-Media:language or letters;,-Content:Information,Thoughts,Emotion,Aspects,Attitudeetc.,-Philosophygreatly influencesthe understandingofmotive,behaviorandgoal;,-Special barriers:information disorder,Psycologicalelements(preference,backgroud,experiencesand values),2-Concept of ManagerialCommunication(c),INFORMATIONSOURCES(WHO);,AUDIENCE(NEGATIVE,POSITIVE,COMMUNICATIVE GOAL(SOLVINGPROBLEM);,ENVIRONMENT(INTERNALAND EXTERNAL);,INFORMATION;,MEDIA(ORAL,WRITING,PHONE,E-MAIL,ETC.);,FEEDBACK(POSITIVE,NEGATIVE OR NEUTRAL),3-Components of ManagerialCommunication,ENCODE,CHANNEL:,MEDIA,DECODE,SUBJETIVE,OBJECTIVES,FEEDBACK,(+,-),RESPONSE,4-Process of ManagerialCommunication,建设性,沟,沟通的,原,原理是,什,什么？,Supportive Communication,Natures,Strategies,Nature&Strategies of,1-Supportive Communication,CONCEPT,SupportiveCommunication=,Problem-solving+Positive relation,NATURES,(,1)delivery ofthe correct information,(2)positive and comfortrelation,(3)definite goal ofproblem-solving,2-Principles of Supportive Communication,Information Principles,-Completeness,Consideration,Clarify,Courtesy,Concreteness,Position Principles,-Problem-orientation,Self-explicitness,Respect Principles,-Description,Confirm,Dualcommunication,Discrepancy,Completeness（完全,性,性）,讨论,为什么在沟,通,通中会出现,不,不完全信息,?,-背,景,景、观点、,态,态度、地位,、,、经历等方,面,面的差距,完全性识别,标,标准,沟通者传递,信,信息和受众,接,接受信息相,等,等,.,建议（GUIDELINE）,-提,供,供所有的必,要,要信息,-回,答,答所有问的,问,问题,-必,要,要时补充额,外,外信息,Information Principles,Clarify,Role,节约双,方,方时间,对对方,的,的尊重,Guideline,消除冗,长,长的表达,只包括,相,相关材料,避免不,必,必要重复,Information Principles,Consideration,含义,从受众能接,受,受的角度准,备,备每一个信,息,息，把自己,放,放在对方的,立,立场。,建议,(1)集,中,中于“YOU”而不,是,是“I”,或,或“WE,”,”,(2)突,出,出受众利益,和,和兴趣,(3)强,调,调积极的、,另,另人愉悦的,事,事实,例：请勿越,线,线，违者罚,款,款(2 eggs),Informatio,n Pri,nciples,Concreteness,含义,运用具体、,明,明确、活泼,、,、生动的沟,通,通语言而不,是,是含糊乏味,的,的语言。,GUIDELINE,(1)用,具,具体的事实,和,和图表,(2)强,调,调语句中的,动,动词,(3)选,择,择活泼、有,想,想象空间的,语,语句,Information Principles,Courtesy,含 义,不仅要意识,听,听众的观点,和,和期望，还,应,应考虑听众,的,的感情。,建 议,(1)真,诚,诚、机智、,周,周到;,(2)以,尊,尊重人的语,气,气表达；,(3)选,择,择非歧视性,表,表达,(4)对,下,下级：平等,、,、信任，要,有,有一颗平常,心,心,Information Principles,Problem-orientation,PROBLEM-ORIENTATIONRATHER THAN PERSON-ORIENTATION(,对事不对人),DISCUSSION:,比较以下三,种,种说法,A 我不喜,欢,欢你这身打,扮,扮；,B 你的这,身,身打扮与公,司,司的衣着规,定,定不符；,C 大家希,望,望你能打领,带,带上班。,Position Principles,Self-explicitness,含义,承认思想源,泉,泉属于自己,而,而非他人或,集,集体。承担,个,个人评论的,责,责任。,讨论,A 自我外,显,显是否普遍,适,适用？何种,情,情况下不合,适,适？,B 自我内,隐,隐可能会导,致,致什么结果,？,？,C 如何引,导,导下属从自,我,我内隐走向,自,自我外显？,Position Principles,Discrepancy,不一致的三,种,种情形,A 处事态,度,度与意识到,态,态度之间不,一,一致；,B 个人感,觉,觉与表达意,见,见的不一致,；,；,C 表达内,容,容与举止、,口,口气的不一,致,致。,DISCUSSION,你工作中在,什,什么情况下,不,不能采取表,里,里一致的沟,通,通原则？,Respect Principles,Description Principle(描述,性,性）,描述性沟通,步,
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