RCCA(C)根因分析

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,2001 Pratt&Whitney Canada-Tous droits rservs,*,问题根源纠正行动(,RCCA),Training for Pilots and,ACE Implementation Managers,2001 Pratt&Whitney Canada-Tous droits rservs,1,益处,Benefits,Standardize intervention at root cause to prevent problems from reoccurring,标准化解决方法,从根本上防止问题重复出现,执行,Implementation,Eight-step process including tools,八个步骤,特征,Characteristics,Define the problem,定义问题,Analyze the problem,分析问题,Identify the root cause,确定根本原因,Apply mistake proofing,运用错误预防,Overview,概述,2001 Pratt&Whitney Canada-Tous droits rservs,2,Objectives,目标,page 4,Introduction,简介,page 5,RCCA Steps,步骤,page 18,Conclusion,结论,page 36,Table of contents,目录,2001 Pratt&Whitney Canada-Tous droits rservs,3,Objectives,目标,At the end of this module,you will be able to,该单元学习完毕后,将能够:,Use a method that will enable you to eliminate,turnbacks,identified through QCPC,equipment downtimes and defects in your products and services,.,使用方法来消除在在生产和服务中发生于,QCPC,，设备停机和缺陷的重复问题。,Understand the 8 steps that form the RCCA process,了解组成,RCCA,的8个步骤,Know when to use it,掌握何时运用,RCCA,。,2001 Pratt&Whitney Canada-Tous droits rservs,4,Introduction,简介,Rptable,Efficace,Efficient,Mistake Proofing,1.Define,定义,2.Measure,衡量,3.Analyze,分析,4.Improve,改进,5.Control,控制,Chartered team,Process Management,过程管理,Select opportunities,Standard Work,Root Cause,Analysis,Map process,Collect data,Select best,opportunities,QCPC&MFA,Survey customers,Objectives,3,20%,6,5%,5,10%,4,15%,2,20%,1,30%,Process,G,F,E,D,C,B,A,High,Medium,Low,Why?,Why?,Why?,2001 Pratt&Whitney Canada-Tous droits rservs,5,What is it used for,使用目的?,Correct a problem methodically,系统地纠正问题:,By determining its root cause,通过确定根源,By applying the best possible solutions,通过应用最佳方案,Prevent a problem from recurring,避免问题重复出现:,By following through,跟踪全过程,By standardizing the solutions,使解决方案标准化,?,Introduction,2001 Pratt&Whitney Canada-Tous droits rservs,6,When do we use,何时使用,RCCA?,We have a recurring problem,问题重复出现.,Or,或,We are not sure of the causes,不能确定原因,or,或,The problem is not constant(it comes and goes),or,问题不持续（时有时无）,We want to take the time to solve the problem once and for all!,我们需要花时间一次并彻底解决问题,Introduction,2001 Pratt&Whitney Canada-Tous droits rservs,7,UTC,目前的思想状态,UTC Current Mindset,We must change the culture,必须改变文化,“I have no time to address root cause,I must meet the delivery schedule!”,“,我没有时间查找根源,我必须赶交付进度,!”,“We have been doing this for 15 years with no substantial improvement,why is today going to be any different?”(George David,Ito University),“,我们已经如此工作了,15,年而没有实质性的改进，今天又会有什么区别,?”(George David,伊滕大学),“You continually develop and release new products with known quality problems,why?”(UTC Customer),“你们不断研制和生产的新产品存在已知的质量问题，为什么,?”(UTC,用户),We must have a“new spirit”for the future of our business,!,对于我们业务发展的未来必须具有“新的精神,”！,2001 Pratt&Whitney Canada-Tous droits rservs,8,UTC,渴望的思想状态,UTC Desired Mindset,The New Spirit of Management,管理新精神,“We must be actively involved to find root causes”,“,必须积极参与寻找问题根源”,“We must fix defects by fixing the process,not by adding more manpower”,“,必须通过解决过程问题来解决缺陷，而不是通过增加人力,”,“85%of all quality problems are a result of the process,15%are a result of the workers”(J.M.,Juran,),“85%,的质量问题起源于过程，,15%,的问题来源于工人,”(J.M.,Juran,),We must work to build a trusting environment!,我们必须建立一个可信赖的环境,2001 Pratt&Whitney Canada-Tous droits rservs,9,Philosophy,理念,Root Cause Corrective Action,is the rapid and persistent pursuit of the fundamental breakdown or failure of the process that,when resolved,prevents a recurrence of the problem.,问题根源纠正行动,是快速和持续跟踪过程中断和失败的根本原因，一旦问题解决，就能避免重复发生。,Root cause analysis is like pulling weeds.,问题根源分析就象拔草除根。,If you dont get the root,the weed comes back!,拔草不除根，还会卷土重来,2001 Pratt&Whitney Canada-Tous droits rservs,10,Philosophy,Each problem must be pursued and resolved,rapidly,Solving problems requires a mindset that is alert,open-minded,patient,tenacious and persistent,Each problem is a golden nugget or treasure,Each problem tells a story about why and how it occurred(there are no isolated incidents),The“true”problem must be understood from the data before action is taken,每个问题必须迅速跟踪和解决,解决问题需要警惕性高，思想开放，有耐心和顽强持久的精神,每个问题都是一块金砖或财富,每个问题都是一个故事，告诉你为什么和怎样发生的（没有孤立的事件）,在采取行动之前，必须通过数据了解,“,真实”的问题,2001 Pratt&Whitney Canada-Tous droits rservs,11,Philosophy,问题遗漏造成的10倍规则,发现缺陷:,公司成本,对公司的影响,1$,10$,100$,1 000$,10 000$,本工序,很小,下一道工序,短时延误,加工结束,返工,重定进度,终检,大返工,影响交付,额外检验,用户,担保费用管理费用,名誉损失失去市场份额,2001 Pratt&Whitney Canada-Tous droits rservs,12,Philosophy,Problem Escapes and the Rule of 10,Defect found at:,Cost to the Company:,Impact to the Company:,1$,10$,100$,1 000$,10 000$,Own process,Very minor,Next,process,Minor delays,End of line,Rework,Reschedule of work,Final,inspection,Significant rework,Delay of delivery,Additional inspection,Customer,Warranty,costAdmin.costReputationLoss of market share,2001 Pratt&Whitney Canada-Tous droits rservs,13,Each problem is a,golden nugget,每个问题都是一块金砖,Capacitor,电容器:$0.05,Circuit Board,电路板:$34,E