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Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,2002,Cap Gemini Ernst&Young,2002 Ernst&Young,*,Do not duplicate without prior consent.Rel.1.1.,The focus of the study is on Telecom,Media and enabling Technology players,Telecom,Media,Technology,1,Fixed voice and data services,Mobile voice and data services,Advanced data services(e.g.,IP services),Network advisory and integration services,Managed services,Advertising,Cable and satellite,Film,Music,Programs(broadcasting),Publishing(books,news papers,magazines),Business information services,Online/interactive media services,Devices,Network equipment,Applications/software,Technology services(systems integration,outsourcing),Components(microchips,fiber,etc.),Definition of Sectors,Note:,1,Within this sector,our primary focus is on telecom-related technologies.However,we use the broader definition of“technology”(i.e.,including computing,etc.)for macro-level discussions,Source:Cap Gemini Ernst&Young and Ernst&Young analysis,The 376 interviews for our CEO and CFO studies(1999,2000,2001 and 2002)were conducted worldwide,North America,43%,Canada,United States,Asia Pacific,15%,Australia,China,India,Hong Kong,Japan,New Zealand,Singapore,S.Africa,1%,Europe,42%,Belgium,Czech Rep.,France,Italy,Norway,Portugal,Sweden,United Kingdom,Croatia,Finland,Germany,Netherlands,Poland,Spain,Switzerland,Source:Executive interviews;Cap Gemini Ernst&Young and Ernst&Young analysis,In four years,the industry outlook has shifted from prosperity to uncertainty,but execution remains the CEOs key challenge,1999:,The Connected Society:,Winning the New Battle for the Customer,2000:,Business Redefined:,Connecting Content,Applications&Customers,2002:,Industry Re-Boot,:,Choosing Your Path to Profitable Growth,Content packagers will emerge as key gatekeepers,The battle for the broadband customer is being fought on technology but will be won by customer service and marketing,Mobile wireless will replace fixed lines as the customer preferred medium for voice communications,Long distance transport operators will be forced to offer end-to-end services,Broadband connectivity and new competition are redefining the connected society,New digital broadband content will bring new revenue opportunities,The content packager becomes a pivotal point of value creation,Network players have to place their bet on services,Growth opportunities exist even in times of unparalleled uncertainty,Companies must first re-establish trust and financial stability,Selecting the right business models and remaining focused is key,Uncovering growth requires choosing the right customer segments,and,meeting their needs,Operational efficiency is the foundation for profitable growth,Achieving profitable growth will require CEOs to make difficult choices and execute,Key Themes from The Leadership Connection CEO Studies,19992002,“,Everybody and everything,will be connected.”,But,“Implementing change will be our,key future success factor.”,“,Broadband will redefine the connected society.”,But,“You need both great strategy and excellent execution to prosper.”,“,The vision still applies.”,But,“The key to success remains execution companies have not executed well on strategy.”,Key Challenge for CEOs:Executing the Vision,Source:Executive interviews;Cap Gemini Ernst&Young and Ernst&Young analysis,Source:Cap Gemini Ernst&Young and Ernst&Young analysis,Industry Re-Boot:Choosing Your Path to Profitable Growth,Companies must first,re-establish trust and financial stability,Uncovering growth requires choosing the,right customer segments,and,meeting their needs,Operational efficiency is,the foundation for,profitable growth,Selecting the,right business models,and remaining,focused is key,Growth opportunities exist,even in times of unparalleled uncertainty,for Telecom,Media and Technology companies,Achieving profitable,growth will require CEOs to make difficult choices and execute,The Challenge:,Uncertainty surrounds TMT growth prospects,particularly for telecoms,driven by the ambiguous macro-economic,political and regulatory environment,The Opportunity:,An economic recovery will spur TMT growth,though the timing is unclear,Growth opportunities are best understood at a customer segment level,The rapid rise and fall in the industries market valuation has raised fundamental questions about the future,Note:,1,January 1993-September 2002(beginning of the month values),jsp;Executive interviews;Cap Gemini Ernst&Young and Ernst&Young analysis,“,The bubble has burst,but I am not sure if it has bottomed out yet.”,Growth,Hyper Growth,Correction,Indexed Monthly Market Cap(1993=100),CAGR,Jan 1993 Oct 1998,CAGR,Oct 1998 Apr 2000,CAGR,Apr 2000 Sep 2002,13.5%,-22.9%,44.1%,20.8%,-46.2%,96.3%,19.0%,-22.4%,77.2%,30.2%,-43.1%,143.5%,Growth,Correction,Hyper Growth,Indexed Monthly Market Cap of Selected Global Dow Jones Indices,(January 1993=100),1,Growth in Technology was already accelerating rapidly in 19
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