6 sigmaTotal cycle time reduction英文版

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Motorola University&MASET,LLC.,Total cycle time reduction,A business achievetotalcustomersatissfactionwhen itsworkforce,Istrained andempoweredtoconcurrently apply total cycle timereduction tools andqulityimprovementtoolswithincross,-,-functionalteams,Embracesa continuousimprovementprocesswhichsupportsmeasurementsand rewardsconsistentwith changeobjectives thatadjust to customer needs,Totalcycletime,Totalycletime is theactualtimethat passesfrom thetime acustomerexpresses aneeduntilthecustomer,sneed is satisfied.,Customer,request,Product/service,For,customer,Totalcycletime reduction-acompetitivetool,Responsivenesstomarketand customer needs,Reduced cost,Improvedprofits,Improvedtotalcustomersatisfaction,Increasesassetutilization,Businessevolves overtime,Atfirsta goodprocessisestablished,Buesinessneedsgraduallychange theprocess.,Thechangesarenot alwaysforthebettter.,Everyoneties to do their bestbut theprocess evolvestothe currentstate,.,.,Probablyfewpeople havelooked at thecompleteprocess fromstarttofinish.,Ifwearetoimprove,wemust completelyunderstand,what we do,and,howwedoit,thenwewilldiscover,howtodoitbetter.,AsIs,Thepresentlevelofperformanceatwhicha business processorfunctionisoperating,ShouldBe,A level of performance thatabusinesscanachieveusingcurrent resources,CouldBe,A level of performance thatcantbeachievedthrough thestrategicadditionofnew resources,Issues,Problems,disconnects,and,/,/oropportunitiesforimprovement,(,(missing,unnecessary,orpoorly performingsteps,),).,Totalcycletime terms,Greastperformanceimprovementachievedwith presentresources,Couldbe,Shouldbe,Asis,time,9-12months,With addition resources,With presentresource,Businessperformance,Flow chart,Sequential flowofasimpleprocess,Relationshipmap,Diagramshowthe piecesofa systeminterrelatewithinanorganization,Cross-functional processmap,Diagramsthespecificstepstakentoaccomplisha task,organized by which function is responsible forthestep,Includestime required to performeachstep,Mapping is usedtodiagnosecycletimeproblems,Process flowchart,Walk in,Door,Wait in,Line,Fill Out,Form,Give Form,to,Counter,Receive,Form,Give Form,to,Garage,Wait until,Ready,Drive Car,into,Garage,Start,Drive Car,On Lift,Raise,Lift,Have,Containers,?,Select,Container,Drain,Oil,Lower,Lift,Call,Warehouse,Deliver,Containers,Yes,No,Have,Correct,Oil,?,Put in Oil,Give Form,to Counter,Drive Car,to Parking,Lot,Call,Warehouse,Deliver,Oil,Yes,Collect,Money,Correct,Change,?,Yes,Pick up,Car,Drive,Away,Exit,Make Change,No,Relationshipmappingforany business,Product,Designs/,Services,Finance,Mkt,/,/,Sales,NewProduct,/Service,Suppliers,Mfg,.,./Order,Fulfillment,Distribution,Market,Place,Personnel,Capital,Revenues,Budgets,Promotions,Leads,Product/ServiceIdeas,Orders,RawMaterials/,Resources,HumanResources,Product,Technology,Assumptions:basicresearchcomplete.model,&,&accessories decided,.,.Approximate$tospend,.,.car availableatdealer,.,.,Driveandarrive,atdealer,customer,salesperson,Salesmanager,Businessmanager,Cycletime,Researchonnewcar,Browse,Cars,Dicusscaroptions,Dicussprice,2H48H,1H 3H,Salespersonapproachescustomer,Pull information on car,Asismappurchasinga car,是,Gotomanager foraproval,Make an offer,20M 2H,Discuss offer,Discuss counteroffer,Reachagreement,Reviewoffer,Present counteroffer,vanish,B,A,no,Accept,?,?,yes,Asismappurchasinga car,(cont.,),),customer,salesperson,Salesmanager,Businessmanager,Cycletime,A,Take customer to business manager,yes,no,15M 1H,Accept,?,?,B,Offeraccepted,Gotobussinessmanageer,Gobacktosales,Checkoutnew car,Driveofflot,5M 30M,Meet customer,Fill outforms,Fill outforms,Goback to sales,Totalcycletime=3H40M-,-,-54H30M,Asismappurchasinga car,(cont.,),),customer,salesperson,Salesmanager,Businessmanager,Cycletime,Getnameofdealer,.,.salesperson&pricefrominternet,20M 1H,Reseach,carinfo.,Oninternet,10M 20M,Totalcycletime=45M,2h 20m,Reciveprofile of customer,Gotodealer,Contratsalesperson,Closedeal,Recallcust.,Profile fromsystem,Leavelot,Complete,Paperwork,Checkoutnew car,15M 1H,customer,salesperson,Salesmanager,Businessmanager,Cycletime,Shouldbepurchasinga car,Majorprocesscgangestakesabout12month,Team activity,O,ngoinginvolvementofchampion,/,/sponsorandsteeringcommittee,39-52weeks,Identifytheprocessandplantheproject,4weeks,Part-time,“Asis,”,”,Session,3-5days,Involve,others with,mapand,issues,3-5weeks,Part-time,“Shouldbe,”,”,Session,3-5days,Actionitem,Teams,Develop,Plans,3-5weeks,Part-time,Detailed,Designand,implentation,7-10,months,Cross-functional processmapping,1,2,3,4,5,1,2,4,5,“Asis”cycletime,“shouldbe,”,”cycletime,Removed waste,Reducecycletime,Eliminatewaster,Wasteiseverything other thanthe absolute minimumresources of material,machines andworkforces required to addcaluetotheproduct,Allnon-value added activity is consideredwaste,Increaseeffectiveness of currentactivities.,Simplifytheprocess,Reducecost,Find he causesoferrorsand eliminate,Redefinetheprocesscurrentl