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,按一下以編輯母片標題樣式,按一下以編輯母片,第二層,第三層,第四層,第五層,*,企業創新管理之道,Topic:Managing Innovation,審時度勢,Scanning the Environment,典範借鑑,Benchmarking,創新管理,Innovation Management,審時度勢,Scanning the Environment,a.,競爭對手,Competitors,b.,將來,Futures,c.,策略,Strategy,典範借鑑,Benchmarking,a.,定義,Definition,b.,典範借鑑與品質管理,Benchmarking,vs,TQM,c.,典範借鑑與再造,Benchmarking,vs Reegineering,d.,典範借鑑與量度表現,Benchmarking,vs,Performance Measurement,e.,蘭克斯樂個案,The Xerox Case,f.,地下鐵個案,The MTR Case,g.,對中小企的含義,Implication to SME,Mass Transit Railway Corporation(MTRC)HK,To develop a system that facilitates continuous improvement through regular use.To identify areas of excellence and make improvements to reach the level of best practice.To build a system that can be used to in public to demonstrate the value of its services to passengers.,The,key processes are,:,Identify the critical success areas of the business.Define key performance indicators of each critical success area.Submit data to the administrator.Consolidate benchmarking results.Identify the gaps of each performance indicator with the best performer.Conduct process benchmarking for high-priority improvement areas.,CategoriesKey Performance,Inicators,Financial Performance,1)Total cost/passenger 2)Operations cost/passenger 3),Mainenance,cost/revenue car operation km 4)Fare revenue/passenger 5)total commercial revenue/operations cost 6)Operations cost/revenue care operating km 7)Total cost/revenue car operating km,Efficiency,8)Passenger journey/total staff+contractor hours 9)Revenue capacity km/total staff+contractor hours 10)Revenue car km/total staff hours,Asset Utilization,11)Passenger km/capacity km 12)Capacity km/track km,Reliability,13)Revenue car operating hours between incidents 14)Car operating hours/total hours delay 15)Trains on time/total trains 16)Revenue operating car km/total incidents,Service Quality,17)Total passenger hours delay/1000 passenger journeys,18)Passenger journeys on time/total passenger journeys,創新管理,Innovation Management,a.,意念發展,Idea Development,n,吸納提議之計劃,Suggestion Schemes,n,持續性改善,Continuous Improvement,n,用家,Users,n,開放度,Openness,b.,管理,Managing,n,自由與推動之氣氛,Freedom and Incentives,n,案頭貼紙之個案,Post-it pads Case,
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