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单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,高二上学期作文训练（四）：投诉信,在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下向相关机构或人写信寻求解决问题。,在语言方面，要注意把握分寸，要公平、公正。,What is a letter of complaint?,投诉信通常包括以下内容：,1.表明写信目的,，,因何事向对方提出投诉。,2.具体存在的问题。,3.希望对方能重视并妥善解决这个问题。,二、阅读投诉信范文回答问题。,你是李华，两周前你从网上订购了一套书虫系列读物（Bookworm Series）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：,1. 介绍购物情况,2. 反映存在问题,3. 提出解决方案,Dear Dir,I am Li Hua, one of your customers. Im writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.,The reason is that I ordered a set of Bookworm Series on your website two weeks ago, but I didnt receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, for I found one book missing.,I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.,Thank you for your consideration and I will be looking forward to your reply.,Sincerely,完善写作流程图,第一段：,_+_,第二段：,投诉背景,第二段：投诉,_+,后果,第三段：提出批评及处理的意见或敦促对方采取措施,自我介绍,写作目的,内容,常用语块,1.,抱怨,_,2.,糟糕的服务,_,3.,采取措施,_,4.,解决问题,_,5.,预防,发生,_,preventfrom happening,complain about,poor service,take measures,deal with/solve the problem,6.,调查此次事件,7.,表达不满,8.,要求合理的赔偿,investigate/look into the matter/incident,express ones dissatisfaction about,ask for reasonable compensation.,套用句式,写信目的， 因何事向对方提出投诉。,Im writing to make a complaint about the poor Web service I have received.,投诉内容：,The reason is that.,At first, Whats worse, Eventually, ,希望得到的结果：,I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.,三、投诉信模板,Dear _，,I am _ (自我介绍). I am writing to make a complaint about _ (抱怨的事情),(抱怨详细内容) The reason for my dissatisfaction is that _ (抱怨的第一个方面). In addition, _ (抱怨的第二个方面).Under these circumstances, I find it _ (感觉)to _ (抱怨的方面带来的后果),I appreciate it very much if you could _ (提出建议和请求), and I would like to have this matter settled by _ (解决方式+解决期限),Thank you for your consideration and I will be looking forward to your reply.,Yours sincerely，,.,四、课堂练习,假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：,1. 问题：牛肉面有苍蝇，服务员态度粗鲁。,2. 要求：餐厅赔礼道歉。,注意：1. 词数100左右。2. 可以适当增加细节，以使行文连贯。3. 开头语和结束语已为你写好。,Dear Sir,第一段：自我介绍+写信目的,I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now Im,Im writing to,make a complaint about the poor service,.,第二段：投诉原因（包括背景:上周六，你有一次不愉快的就餐经历+要点1：牛肉面有苍蝇，服务员态度粗鲁）,Last Saturday ,I,went to your restaurant to have noodles but I had an awful experience. The reason is that when I was eating, I suddenly found there were two flies in them, which made me sick,.,So I asked the waiter to give me another bowl of noodles, but he didnt change it and said,in a rude manner,that he was,too busy to solve,the problem.,Your service makes me feel uncomfortable,.,第三段：提出建议和要求+要点2,I appreciate it very much if you could,and I would like to have this matter settled by,Thank you for your consideration and I will be looking forward to your reply.,investigate this problem,making an apology to me sincerely,作业,完成导学案上的写作。,
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