公共图书馆绩效评价

,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,Public Library Assessment,公共图书馆绩效评价,Barbara J. Ford,傅尔德,Mortenson Center for International Library Programs,摩藤森中心,Dr. Shuyong Jiang,蒋树勇,Asian Library,亚洲图书馆,2009.09,1,Public Library Assessment,公共图书馆绩效评价,图书馆服务的绩效评价可以帮助我们在管理中，能够有足够的数据、事实、调查和分析来帮助我们做出明智的决定，从而最大限度地发挥图书馆资源和服务的效益。,“,D,ecisions are based on facts, research, and analysis, and where services are planned and delivered in ways that maximize positive outcomes and impacts for customers and stakeholders.”,2,U.S. Institute of Museum and Library Services,联邦博物馆和图书馆服务机构,2007,年资料,Measurement & Evaluation,衡量尺度与评估,3,The Assessment Paradigm,评估模式,Resources Capability Utilization Impact,资源,潜力,应用,影响,Resources: input measures,资源：投入评估,Capability: processing measures,潜力：过程评估,Utilization: output measures,应用：产出评估,Impact: outcome measures,影响：效果评估,Measurement & Evaluation,衡量尺度与评估,4,Input measures: resources allocated (annual budget, size of collection, number of staff),投入评估： 资源配置（年度预算，馆藏规模，人员数量）,Process measures: transform resources into activities (quantify time or cost to perform specific task or activity such as ordering, receiving, cataloging),过程评估：把资源转化为活动（完成某项任务比如订书，收书，编目所需的时间，费用）,Output measures: how inputs and processes utilized (annual circulation, number of reference questions answered, number of users served,）产出评估：投入和过程中的应用（年流通量，咨询问题数，服务对象人数）,Measurement & Evaluation,衡量尺度与评估,5,Tools Used for Assessment,评价的方法和工具,The Public Library Service: IFLA/UNESCO Guidelines for Development 2001,公共图书馆服务：国际图联,/,联合国科教文组织发展准则,6,The New Planning for Results,by Sandra Nelson for the Public Library Association 2001,讲求成果的新规划,Tools Used for Assessment,评价的方法和工具,鼓励每个图书馆发展自己的目标，以反映社会需要,为市民服务：基本识字，企业和职业信息，商品，社会推介，消费者信息，文化意识，当前主题和标题，正规学习的支持，一般信息，政务信息，信息素养，终身学习，当地的历史和家谱,7,Public Library Data Service Statistical Report www.pla.org/plds,公共图书馆数据服务统计报告,Tools Used for Assessment,评价的方法和工具,8,U.S. State Standards each different,美国各州的标准,-,每个州都不同,Standards for Illinois Public libraries,以伊利诺伊州公共图书馆的标准为例,Tools Used for Assessment,评价的方法和工具,9,Staffing levels,图书馆职工人数的标准,Tools Used for Assessment,评价的方法和工具,10,Hours of services by population,按人口计算的图书馆开放时间,Tools Used for Assessment,评价的方法和工具,11,Library collection levels,图书馆馆藏标准,Tools Used for Assessment,评价的方法和工具,12,Who uses the standards,谁会使用这些标准？,Guide for librarians, library staff, and board trustees during budget preparation and strategic planning.,图书馆,人员，管理者，董事会为,准备预算，制定计划,Reveal library strengths and,weaknesses.,了解长处和短处,Tools Used for Assessment,评价的方法和工具,13,How are standards used,怎样使用？,Review, reflect, and refine library s service philosophy and strategic planning,经常检查，修改,Director uses to share librarys progress as well as recommend changes to library board,管理者用来指导工作并提出改进工作的建议,Library staff meetings focus on standards to enhance staffs understanding of librarys service philosophy,馆员会议讨论使所有官员都了解图书馆服务宗旨,Tools Used for Assessment,评价的方法和工具,14,U.S. Institute of Museum and Library Services and National Center for Education Statistics,联邦博物馆暨图书馆服务机构与国家教育统计中心数据,http:/harvester.census.gov/imls/compare/index.asp,Statistics are collected from over 9,000 public libraries. Data are available for individual public libraries and are also aggregated to state and national levels,对,9000,个公共图书馆进行统计。提供的数据可以是个别馆的，也可以是在州和国家为层次的,Compare Public Libraries - Use site to create reports comparing one library of interest to other libraries,也可以选择公共图书馆进行数据比较并形成报告。,Tools Used for Assessment,评价的方法和工具,15,How Does Your Public Library Compare with Service Performance of Peer Groups,跟同类的图书馆比较,Comparisons of service performance based on 5 input variable and 7 output variables.,根据,5,个输入变量和,7,个输出变量来对服务性能进行比较,Tools Used for Assessment,评价的方法和工具,16,输入变量包括公共服务时数，馆员总数，由美图协认可的馆员数，总订阅数，书籍和期刊总数的。,输出变量包括人均图书馆访问次数，儿童计划出席人次，儿童材料的流通量，收到的每千人的馆际互借数，馆际互借提供情况，总人均参考咨询量，人均图书总流通量,Tools Used for Assessment,评价的方法和工具,17,Hennens American Public Library Ratings (HAPLR),美国公共图书馆等级评价系统,http:/www.haplr-,Public Library Ratings,公共图书馆等级评价,Expend. per capita,经费,Percent Budget to materials,馆藏的经费比例,Materials Expend. Per capita,人均图书经费,FTE staff per 1,000 popul,工作人员,(,每千人,),Periodicals per 1000 residents,期刊,(,每千人,),Volumes per Capita,图书,Cost per circulation (low to high),流通费用,Visits per capita,人均访问次数,Collection turnover,馆藏借还,Circulation per FTE Staff Hour,流通时间,Circulation per Capita,流通,Reference per capita,参考,Circulation per hour,每小时流通量,Visits per hour,每小时访问人次,Circulation per visit,每次访问流通量,18,19,美国星级图书馆,(Americas Star Libraries):, in 2008 Library Journal,始于,2008,年,(LJ),Measures,依据下列数据,(IMLS 2006):,library visits,人均访问次数,circulation,人均流通次数,program attendance,参加图书馆各种活动人次,public Internet computer uses,计算机的使用,Total 256 listed as 3 star, 4 star, and 5 star libraries,全美国,256,个图书馆被评为三星,四星和五星级图书馆,Recommended model,建议各图书馆馆长依据此星级标准衡量本馆工作,Americas Star Libraries,美国星级图书馆,20,Library Journal,图书馆学刊,Library of the Year,年度最佳图书馆奖,Movers & Shakers,推动者和热门人物,Carnegie/New York Times I Love My Librarian Award,由卡内基,/,纽约时报主办,-,我喜爱的图书馆员奖,http:/www.ilovelibraries.org/,Local outlets newspapers, etc.,地方渠道，报刊新闻,Special Awards,特别奖项,21,Listening to Customers,倾听读者的意见,Surveys to measure customer expectations,用户调查来衡量用户服务的期望,Focus group interviews,焦点小组访谈,Mining the automated,systems,自动化系统的,资料采集,Other ways,其他评价的方法,22,Public libraries, outcomes and quality of life,公共图书馆及其成果对生活品质的影响,http:/www.iisd.org/measure/compendium/,International Institute for,Sustainable Development ,Sustainability Indicators,国际可持续发展研究所,-,可持续性指标,Libraries Enrich Life,图书馆分富生活,23,Decision about which indicates to use to measure quality of life by state or community is result of neighbor meetings or visioning project to provide consensus about important variables that contribute to communitys definition of well being,使用哪些指标来衡量一个国家或社会的生活质量完全是由邻居会议产生的结果或者远景规划项目从而对有助于为社会福利做出贡献的重要因素达成共识。,Libraries Enrich Life,图书馆分富生活,24,Jacksonville, Florida Quality of Life Project library circulation is an indicator,The Quality of Life Progress Report includes over 100 indicators that reflect trends in nine external environments:,生活质量的进度报告，包括反映,9,项外部环境的趋势的,100,多个指标 ：,education; economy; environment; social wellbeing; arts, culture, and recreation; health; government; transportation; and safety.,教育，经济，环境，社会福利,;,艺术，文化，娱乐，保健，政府，交通和安全。,Libraries Enrich Life,图书馆分富生活,25,Libraries Enrich Life,Fate of most public libraries in U.S. is entirely a local matter,在美国大部分公共图书馆的命运完全是由所在地决定的,26,Suggested readings,参阅书目：,Demonstrating results: using outcome measurement in your library, by Rhea Joyce Rubin, Public Library Association 2006,The New Planning for Results,by Sandra Nelson,，,Public Library Association 2001,27,Thank You!,谢谢,!,Barbara J. Ford,傅尔德,Director and Distinguished Professor, Mortenson Center for International Library Programs, University of Illinois,伊利诺伊大学摩藤森国际图书馆计划中心主任，荣誉教授,Dr. Shuyong Jiang,蒋树勇博士,Project Director and Associate Professor, Think Globally, Act Globally US-China Librarian Collaboration, University of Illinois Asian Library,伊利诺伊大学图书馆亚洲馆中美图书馆交流合作项目负责人，副教授,28,