WAL-MART 的企业文化

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,2001春季班,现任沃尔玛中国总部市场部,市场调研经理,负责沃尔玛中国区市场调研,April 21, 2001,3,Basic Beliefs,三项基本信仰,Three Basic Beliefs,三項基本信仰,Respect for the Individual,尊重个人,Customer Service,服务顾客,Strive for Excellence,追求卓越,尊重个人,直呼其名,机会均等,公仆领导,信息分享,门户开放,基层调查,接受差异,同事参与,服务顾客,顾客的定义,内部顾客,外部顾客,服务顾客,保证满意,天天平价,日落原则,超出顾客期望,社区服务,诚实正直,损耗控制,控制开销,点子大王,追求卓越,晋升和调职,评估,培训,Lowest possible prices, everyday . . . no gimmicks.,每天以尽可能低的价格出售商品， 不玩把戏。,EDLP - Every Day Low Price,天天平价,Critical factors for successful EDLP.,成功实行天天平价的重要因素,Keeping expenses low,保持低成本,Buying low,低价购买,EDLP - Every Day Low Price (Contd),天天平价 (续),EDLP - Every Day Low Price (Contd),天天平价 (续),Q & A,答 疑,Thank You!,谢 谢,！,