团队合作-课件

Cliquez pour modifier le style du titre,Cliquez pour modifier les styles du texte du masque,Deuxime niveau,Troisime niveau,Quatrime niveau,Cinquime niveau,*,*,Cliquez pour modifier le style du titre,Cliquez pour modifier les styles du texte du masque,Deuxime niveau,Troisime niveau,Quatrime niveau,Cinquime niveau,Module:,Le travail en quipe,Auteur/Sce : SGP/F,Date de cration : Juin 08,Classification : D3,Conservation : WA,Page :,23,Formation Manager 1er Niv,SGP/FOR,MICHELIN,Cliquez pour modifier le style du titre,Cliquez pour modifier les styles du texte du masque,Deuxime niveau,Troisime niveau,Quatrime niveau,Cinquime niveau,Cliquez pour modifier le style du titre,Cliquez pour modifier les styles du texte du masque,Deuxime niveau,Troisime niveau,Quatrime niveau,Cinquime niveau,Cliquez pour modifier le style du titre,Cliquez pour modifier les styles du texte du masque,Deuxime niveau,Troisime niveau,Quatrime niveau,Cinquime niveau,Cliquez pour modifier le style du titre,Cliquez pour 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niveau,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,团队合作,培训目的,Objectives of the module,在此次培训结束时你将：,Upon completion of this module:,识别一群人和一个团队的不同之处,You will recognize the differences between a group and a team;,懂得和分析团队的成长发展阶段,You will know and analyze the training and development stages of the team;,识别高效率团队的主要特点,You will identify the principal characteristics of an effective,team;,懂得团队领导的角色,You will be able to describe the managers role in the team;,实践团队合作,You will practice teamwork;,懂得支持团队合作的技巧,You are going to identify the techniques for facilitating a team.,团队的定义,What is a team,?,团队发展阶段,Phases of team development,团队业绩,Team performance,团队领导的角色,Managers role in a team,团队合作总结,Summary on teamwork,你对此次培训的期望？,What are your expectations for this module?,学员对此次培训的期望,Expectations of the participants,?,领导团队,Ability to lead a team;,接纳他人,Openness toward others,发展员工,Developing people,目标能力,Target competencies of this module,团队合作,Team work,Sequence 1 :,团队的定义,What is a team,为什么称下列为,“,团队,”,？,-,外科手术组,-,生产团队,-,救援队,-,治安队,-,电视组,-,项目组,为什么是团队而非一群人,?,它们有什么共同点呢？,一群人,团队,相同的目标,Common goal,相互关联,Interdependence,做出承诺,Committment,负责,Responsibility,关键词,Key words,人们有相同的目标或愿意一起工作,队员们懂得他们相互依存来取得团队的目标,队员有信心来做出有效的统一的决定,全体队员要取得优异的成绩必须对大家负责,领导很强或很弱,个人的职责,个人结果,对公共同的目标不做承诺,没有时间限制,无规则,/,无序的合作,沟通不必是直接的和经常的,队员实践并直接有效地沟通,一定数量的人，有一个共同目标，愿意一起工作，平衡集体和个人利益,A specific number of persons who have a common goal and who are motivated to work together, with a balance between the collective interest and individual interests.,各个队员之间相互联系和互动协作,Connections and interaction between the team members,什么是团队,What is a team,?,各个队员组成团队,The individual status of the team members,各自分工,Performing individual tasks,团队像一辆自行车,A team is like a bicycle,朝着同一目标方向一起努力,Work together in one direction to reach the target,一定数量的人,朝着同一个目标,愿意达到这个目标,有各自不同的分工,有组织的运行,协同行动,接收领导,协调行动,相同的,目标,各有分工,有组织,协调,愿意为一个目标,在一起工作,接受领导,一定数量的人,什么是团队,What is a team,?,团队合作,Teamwork,Sequence 2 :,团队发展阶段,The stages of team development,3,人团队,：,团队大小对团队运作的影响,对于准确处理问题，仅有一个正确的解决方案时很有效,需要领导结构、有力的规则、正式的组织和检查结构,6,人以下团队,：,交流多且有效。便于每位成员表达思想，分工自然，不会,损害整体利益和目标。相互帮助，人员组织相对自然,。,6-12,人团队,：,12,人以上团队：,有相互关系的规定，花时间在纠正有损的行动上。,内部会形成一些小帮派，小帮派之间可能发生冲突。,容易忽略整体目标。需要经常纠偏。,团队成员愿意,共同协作,团队的自治,团队的自治由以下两个因素确定：,团队成员,懂得如何共同协作,团队成员知道如何与他们的管理者一起工作，,并且，和该领导一起工作他们有动力。,4,到,6,人的团队：,团队的自治,团队大小对团队自治的影响：,某些自主,-,自治的人会带动团队向上,那些自主,-,自治性较差的人可能会向下拖累团队的自治,大于,12,人的团队：,1,2,3,4,形成,冲突,正常,业绩,领导,团队分享,团队发展的关键阶段,1,2,3,4,1.,形成,对领导有强烈依赖性,很少沟通,没有分享目标、工作和规则,很少集体决策,2.,冲突,遇到问题发生冲突,很少倾听,有非正式小团伙,违反规则,可能放弃、灰心丧气,3.,正常化,对目标和规则有共识,表扬和认可贡献,集体合作处理问题,良好的氛围和沟通,4.,绩效,分享任务,能自己解决问题,合作自然,每位成员工作投入,团队发展的关键阶段,领导,团队分享,分享任务,方向，目标,合适的行为,倾听，思考，回应，,发展,互相了解,角色互补,团队信任,分享团队运行规则,会议，决定，,信息，矛盾,团队存在的基础,共同确定任务和目标,赏识成功,共同确定有效运行规则，相互尊重、发展,共同行动,融洽气氛,组织融入,相互了解对方的角色和期望,促进交流，,改进沟通方式,如何使得团队发展,分享任务,方向，目标,分享团队运行规则,会议，决定，,信息，矛盾,合适的行为,倾听，思考，回应，,发展,互相了解,角色互补,团队信任,团队发展阶段,The stages of team development,练习,Exercise,?,什么使得团队凝聚：相互信任，信任团队,What makes the team cohesive: each persons trust in the others and in the ability of the team as a whole,:,互利,Feeling of mutual benefit,尊重个人特点,Respect for the members identities,反馈,Feedback,共同语言,Common language,如何使得团队凝聚在一起,Sticking together as a team,在团队内部，当,时可以加强团队的互信,Within the team, trust is reinforced when,:,团队成员间的频繁沟通,there is frequent communication between the team members,对信息进行合适的分类和定义好格式,the messages are properly classified and formulated,正确地定义任务、角色以及责任,tasks, roles and responsibilities are correctly defined,团队成员遵守时限和承诺,the team members respect deadlines and commitments,积极上进的环境,the environment is positive,相互帮助,colleagues help each other,清楚地识别员工个人和集体的期望,the individual and group expectations have been clearly identified,团队成员的积极参与,the team members have a similar level of involvement,在团队内部，当,时削弱团队的互信,Trust is weakened within the team when:,沟通不畅，想法没有得到分享,communication is poor, ideas are not shared,团队成员不响应,the team members react poorly,一些紧急信息没有回应,certain urgent messages go unanswered,加强,/,削弱信任,Reinforce / weaken trust,Bridge game,Or,Common goal game,Exercise,?,How a team is created.,How motivation exists as soon as an objective is clear for all the team members.,That a team only functions well insofar as each member knows and understands what he has to do.,This game shows:,Common goal game,团队合作,Teamwork,Sequence 3 :,团队的自治,Team autonomy,团队成员知道如何在一起工作,The team members,know,how to work together,团队成员想在一起工作,The,team members,want,to work together,团队的自治,Team autonomy,Note:,他们知道如何与每个负责的人一起工作，以及如何调动与他工作的人的积极性,They know how to work with each person responsible and are motivated to work with him. (.),团队的自治可以定义为：,Team autonomy may be defined as follows:,团队合作,Teamwork,Sequence 4 :,如何使得团队更有效,How do you recognize an,effective team?,如何使得团队更有效,How do you recognize an,effective team?,例如,Examples,?,分组讨论,15,分钟,Travail en 2 sous-groupes 20 et dbriefing,What is an effective team?,高效团队的特点,An effective team is characterized by,:,相互影响,Mutual influence,沟通开放,允许辩论,管理冲突,领导倾听,员工参与,Open communication,Ability to debate and resolve conflicts,Leader who listens and gets others to participate,分担职责,Shared responsibility,表扬认可成绩和贡献,集体解决问题,分享所有决定,Recognition of results & contribution,Collective resolution of cross-functional,problems,Decisions shared by all,方向一致,A common vision :,分享目标,Shared objectives,结果,Results obtained,直接结果,Direct results,(,与目标相比,with regard to the objectives,),间接结果,Indirect results,(,激励，战略，能力发展,motivation, strategy, competency development,),使团队充满活力的四个杠杆,The 4 levers for forming an effective team,多样性和其他技能,Leverage diversity and complementary skills,=,知道每个人的角色、特长、限制、信心,Know each person,s role, dominant personality traits, confidence,团队特点,Excel at team basics,=,团队的能力,Competence of the team,:,建设性地解决冲突，构建战略计划，做出准确的决定，分享领导,constructive conflict, strategic plans, precise decisions, shared leadership,分享并保持方向一致,Share the direction,=,构建集体智慧，相互依存,Construct intelligent and interdependent choices,坚持工作方式,Adhere to a mode of operation,=,团队持续进步：在流程、培训、规则等方面,Continuous improvement of team processes, collective training, rules (expectations) of the team defined,-,自信、互信，领导与团队间互信,如：踢点球,要使得团队运转良好,必须,:,有共同目标并且一起分享,(,方向和目的,),如：今年我们要拿到全国冠军,了解并实施已确定的运行规则,如：运动员吃饭时间、生活卫生、训练纪律,-,信息及反馈交流顺畅、及时,如：球员间的讨论、了解剩余时间,发展发挥信息作用,加强联系,开展集体行动,提高团队凝聚力,使团队充满活力的四个杠杆,发展发挥信息作用,告知任务、职能和角色,告知结果、目标和成功,告知团队环境、进展、和外部期望,.,加强联系,促进相互了解,安排工作：鼓励一职多能，促进交流，方便文件和资料的查询,安排空间：共同场所、融洽工作气氛,负责人与团队成员相互接近,安排时间：鼓励正式或非正式会面,开展集体行动,同团队成员一起确定团队的共同目标,为准备开始共同行动组织开会,根据团队面临的挑战，拟定共同,“,奖励,”,措施,提倡在任何情况下的团结互助精神,(,相互帮助、相互学习、指导,),自我挑战、自我竞争,通过发展提高竖立团队形象,维护团队、与时俱进,提高团队凝聚力,不利于团队合作的行为,寻求一致,Seeking a consensus,:,要求思维开放,Require an open mind.,必须减少,/,小担心、抵触、干扰等,Fears, resistance, barriers must be minimized.,集体决策,Decisions come from,the group.,分担职责,Shared responsibility,.,激励每人成员,Each persons individual satisfaction.,团队合作,Teamwork,团队合作,Teamwork,Sequence 5 :,管理人的重要性及角色,The managers role and importance,“,是,Yes,”,通过管理人员的个人特点、经验、专业知识，他应该被认作团队当中的一员,The manager is perceived as “one of us”, through the characteristics of personality, experience, expertise.,通过管理人员遵守规则、对团队工作有重要价值，他会被认作团队当中的一员,The manager is perceived as “one of us”, by respecting the rules and values essential to the team.,管理人员应该被认作执行的模范,The manager must be perceived as the model to follow.,管理人员应该满足团队员工的期望,The manager must meet the members expectations.,“,否,No”,他很保守、守旧,He is very conservative and maintains outdated traditions,他不想介入和解决团队成员的矛盾,He avoids resolving conflicts between the team members.,他不能够作为决策的制定者,He does not play the role of decision-maker .,他集中于琐碎、无效的事务中,He focuses on unimportant and inefficient activities,他所做决定不分析风险,He makes decisions without first analyzing the risks.,他固执,He is rigid.,他缺乏想象力,He has no imagination.,管理人员的角色,Managers role,应该加强,To be emphasized,:,倾听,Active listening by team members.,出谋划策的竞赛,Competition of ideas without internal competition.,团队成员间的宽容,Tolerance among team members.,接收其他人的观点,Acceptance of other viewpoints.,要求全体团队成员的参与,Solicit participation from all the team members.,同团队成员一起改进业绩的工具,Tools for improving,performance with my fellow team members,Visual,可视,:,沟通：指标、信息栏、报告、通告等,Communication : display of indicators, information bulletins, news articles, celebration of success, reports,行动,:,行动的起草、计划、可视进展与警示、图表、看板、进步计划等,Action,: action register / action,visual alerts, ACS customer counter, Gantt, warning light, kanban tickets, pressure indicator, monitoring of controls, imporvement plan,分析：帕雷多图、因果分析等,Analysis : pareto, ishikawa, cause tree,规则：决策规则等,Rules : Decision-making Symogramme, .,集体的,Collective,:,定期的系统的：会议、回顾、等等,Regular and systematic: Meetings at determined intervals, Points briefing, Sametime, Telephone conference, Steering committees,应对计划：应急等,Contingency plans for the unexpected : crisis cell,机会：团队会议,Opportunity : Team meeting, .,个人的,Individual,中期回顾，年度回顾，定期回顾,mid-term review, annual performance reviews periodic review,自我评估，个人行动计划、总结,Self-evaluation, individual action plan, writing summaries,培训，辅导、陪伴,等,Training, mentoring,coaching,Teamwork,Sequence 6 :,总结,Summary on teamwork,团队合作,