中国电信高层培训课件

,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版文本样式,第二级,*,单击此处编辑母版标题样式,团 队 合 作,Work Teams:An Introduction,作家Michael Novak在描写篮球队时说，队员们以一定的游戏形式、节奏和较高的速度运动着，我们不能只看到一个一个的球员，而应看到的是整个球队的活动。,The author Michael Novak,in writing about basketball teams,says that they move in patterns,in rhythms and at high speed.He says dont look at one individual only,but at the team acting together.,培训目标/Learning Objectives,组织中的工作团队特点,/,Explain the popularity of work teams in organization,工作群体与工作团队的区别,/,Contrast work groups with work teams,建立高绩效团队,/,High-performing work teams,内容/Outline,什么是团队？什么是群体？/,Definition:-Work teams; Work groups,公司团队与工作群体/,Company work teams and work groups,成功团队特征/,Characters of successful work teams,演练/,Exercises,工作团队与工作群体比较,Comparing Work Teams and Work Groups,(图示1/,Figure 1,),工作团队/Work Teams 工作群体/Work Groups,集体绩效,目标,信息分享,Collective Performance Goal Share Information,积极的 协作 中立的（有时有负作用）,Positive Synergy Neutral(Sometimes Negative),个人的和共同的 责任 个人的,Individual and Mutual Accountability Individual,互补的 技巧 随机和变化的,Complementary Skills Random and Varied,通过共同努力，实现团队协作,A work team generates positive synergy through a coordinated effort,工作群体/Work group,群体主要是通过信息分享、做出决策，来帮助群体成员完成他自己的本职工作。,A group that interacts primarily to share information and to make decision that will help each group member perform within his or her area of responsibility.,工作团队/Work Team,团队通过集体的协调努力工作，进行积极的协作,A group that engages in collective work that requires joint effort and generates a positive synergy.,传统管理的弊端,Some Areas of Weakness,Traditional Management Styles,1、指挥与控制/,Dictatorial & Controlling,2、从上而下(完全或大部分)/,Top down(Completely or mostly),3、缺少反馈机制（或无人听）/,Lack of feedback mechanisms(or not listened to),4、重阶层而非能力/,Hierarchical,not meritocracy,5、不恰当的解释/,Inadequate explanations,6、缺少可度量的目标/,Lack of measurable goals,7、模糊的时间限制/,Vague time limits,8、责任与权利不对等(或不充分)/,Responsibility,but(or inadequate)authority,团队与传统部门相比的优点,Advantages:teams over traditional department,1、灵活性/,Flexibility,2、有助于对变化的环境做出反应,/,Responsiveness to changing environments,3、组建、发展、重新定位以及解散速度快,/,Speed of assembly,deployment,refocusing,and disbandment,4、工作满意/,Job satisfaction,成功团队的特点,Characteristics of successful work teams,高效团队,Effective Teams,1、明确的目标,Clear goals,4、,统一的,Unified commitment,5、良好的沟通,Good communication,3、相互信任,Mutual trust,7、高效的领导,Effective leadership,9、外部支持,External support,8、内部支持,Internal support,6、谈判技能,Negotiating skills,2、相关技能,Relevant skills,1、明确的目标/,Clear goals,理解目标/,Understand goals,相信其价值及重要性/,Believe worthwhile and important,2、相关技能/,Relevant skills,拥有技术技能/,Possess technical skills,拥有与别人一起工作的性格/,Possess personal characteristics for working with others,3、相互信任/,Mutual trust,相信别人的正直、特点和能力/,Believe in integrity,character,and ability of others.,4、共同承担,/,Unified commitment,团队的认同/,Identify with team,为团队目标奉献/,Dedicate to teams goals,为实现团队目标而心甘情愿/,Willingness to apply self to achieve goals,5、良好的沟通/,Good communication,沟通能力（口头与非口头）/,Ability to communicate(verbal and non-verbal),反馈/,Feedback,6、谈判技能/,Negotiating Skills,面对和解决不同情问题的能力/,Ability to confront and reconcile differences,7、高效的领导/,Effective leadership,目标分类/,Classify goals,提高团队成员的自信心/,Increase members self-confidence,培养、辅导与指导者、控制者/,Coach and facilitator vs director and controller,8、内部支持/,Internal support,培训、绩效评估体系、激励方案、人力资源支持/,Training,evaluative performance measurement systems,incentive programs,and supportive human resource systems.,9、外部支持/,External support,配备所需资源/,Provision by management of required resources,回顾与问题讨论,Review & Discussion Question,1、如何理解团队合作在诸如美国、加拿大等这样一些高度个人主义的国家中如此迅速普及？/,How do you explain the increasing popularity of work teams in the countries,such as the United States and Canada,whose national cultures place a high value on individualism?,2、你宁愿单独工作还是成为团队中的一员？,为什么？/,Would you prefer to work alone or as part of a team? Why?,3、为什么在建设高绩效团队中，信任是如此重要？,/,Why is trust so important to developing high-performing work teams?,4、组织中什么时候个人单独行动，能比团队合作取得更好结果？/,When might individuals,acting independently,outperform teams in an organization?,1、分成四五人的小组/,Break into teams of four or five,2、每个团队成员加入团队后分享他/她人的一个成功的经验/,Each person in the team is to share a positive experience he or she has had while participating on a team.,3、完成第二步后，每个团队成员分享他/她人的一个失败的经验/,After step 2 has completed,each person on team is to share a negative experience he or she has had while participating on a team.,4、分析以下问题的回答：,Team members should now analyze the shared responses.,如果有的话，团队成员在描述一个成功经验时，你发现有什么共同特征？一工人失败经验呢？,What common characters,if any,did you see when team members described a positive experience?A negative experience?,你的团队将从经验分享中获取什么来设计团队？或者来提高团队的效率？,What implications can your team draw from these shared experiences for the design of team?For making teams more effective?,团队建设步骤,/,Stages of team development,激励、委派、授权/,Motivation,delegation,and empowerment,团队类型/,Types of work teams,经理如何在团队中建立信任/,How managers can build trust among team members,组织如何创造良好的团队成员/,How organizations can create good team members players.,经理如何激励团队/How managers can re-invigorate teams,团队与全面质量管理/Teams and TQM,谢谢大家！,Thanks！,