国际商务礼仪Unit15VisitingEtiquette拜访礼仪

Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Unit Fifteen Visiting Etiquette,拜访礼仪面试礼仪,Focal Points,1. How to be a polite guest,2. Etiquette when visiting a foreign country,3. How to visit friends at college,Contents,Lead in,1,Reading A,2,Reading B,3,Reading C,4,5,Exercises,Test your cross-cultural etiquette.,1. Dropping your chopsticks in China is considered bad luck.,A. True B. False,2. In Belarus what is the most popular drink at a business gathering?,A. Wine B. Vodka C. Beer,3. In South Korea it is considered polite to:,A. Finish all the food on your plate,B. Refuse offers of more food at least 3 times,C. Pay for the meal even if you are the guest,4. Who pays for a meal in France?,A. Everyone shares it B. Host C. Guest,5. Jews are forbidden from eating which of these?,A. Duck B. Lobster C. Tuna,6. At a dinner in Hong Kong where will the guest of honour be seated?,A. To the left of the host,B. To the right of the host,C. Opposite the host,Warming up,Test your cross-cultural etiquette.,7. While in South Korea, you present a gift to a new client to thank him for his hospitality and to cement your business relationship. He/she refuses to accept the gift. You should:,A. Apologize for offending him/her,B. Insist he/she takes it until it is accepted,C. Offer it to someone else from his/her company,8. You are making a proposal to a group of Japanese executives when you notice a few of them sat with their arms folded and eyes closed. They are:,A. Listening intently,B. Tired and catching up on some sleep,C. Pretending to be asleep to show you that they think your presentation is poor,Warming up,Being a Proper,Houseguest,August is one of the most popular vacation months of the year. For many business people, vacation includes spending treasured time visiting friends and relatives around the country and around the world. Employ these simple tips to being an outstanding houseguest, and ensure that both you and your hosts will enjoy your visit:,1. Bring a “hostess gift. Even when staying just one night, always present your host with a house gift shortly after your arrival. Good gift ideas include attractively wrapped kitchen tools, a book, candles, a collectible1 your host will treasure, and specialty food and wine you know they will enjoy. The main criteria should be that it be something your host will appreciate.,Reading A,Unit Fifteen Visiting Etiquette,Being a Proper Houseguest,2. Make yourself useful. Offer to help with meal preparation, dishes, and other,chores,as though you were a member of the household. Do not expect your hosts to wait on you hand and foot throughout your stay. A nice gesture during an,extended,stay is to treat your hosts to dinner at a nice restaurant or cook them dinner at home one evening.,3. Be grateful and,flexible,about foods and eating times. Except for medical and religious,restrictions, avoid,dictating,meal times and what your hosts serve. If you do have food restrictions, let your hosts know with a simple note prior to your arrival. If you have special food or beverage needs, bring these items with you.,Reading A,Unit Fifteen Visiting Etiquette,Being a Proper Houseguest,4. Keep your space tidy. Make your bed each day, keep your,belongings,put away, and leave the room or sleeping area in neat order at all times. Because guest spaces are often used by the family for other purposes, leave your door slightly,ajar,when not in the room, so that your hosts can access the room as necessary.,5. Be,diligent,in the bathroom. Never leave the bathroom in a mess. Wipe the sink and shower, neatly hang your towels, and close the lid on the,commode,after each use.,Reading A,Unit Fifteen Visiting Etiquette,Being a Proper Houseguest,6. Ask permission to use any item in the house. Leave money for any telephone and other charges (including utilities) you may have,incurred,during your stay. Be sensitive to whatever,guidelines,your hosts may have for the use of all items in their home.,7. Share your schedule. While you cannot expect your hosts to entertain you throughout your visit, a good host will feel a sense of responsibility for your well-being, and want to know when to expect you in their home. Provide your hosts your general daily,itinerary,primarily when you may be expected to leave and return each day. Carry your hosts home and business address and telephone numbers with you to keep in touch if you will be delayed or in case of emergency. If you have a cell phone, leave the number with your hosts too.,Reading A,Unit Fifteen Visiting Etiquette,Being a Proper Houseguest,8. Be grateful, and let your hosts know. Write a thank you note to your host upon your return home.,Reciprocate,in-kind whenever possible, by offering to host your hosts for a visit. When you make yourself an outstanding guest, you may often hear my house is your house.,MOST IMPORTANTLY:,Leave the space ready for the next guest. The day you leave, strip the bed, place all soiled,linens,and towels neatly in pillow cases, and set the cases near the laundry facilities. Re-cover the bed with the,bedspread,so it will look fresh until the next guest arrives. Finally, check the space to be sure you havent left any personal items behind.,Reading A,Unit Fifteen Visiting Etiquette,Etiquette When Visiting a Foreign Country,Although there is some room for,forgiveness,if a foreign visitor makes a number of social mistakes in your country, you can always do better by doing research and knowing more about a particular culture or practice. Etiquette will vary, depending on the country you are visiting. It is important that you know a few guidelines to avoid,embarrassment,and trouble.,Doing Research,First of all, you have to research about the particular country you,intend,to visit. View their political past and other traditions. Talk to some of the locals online before visiting and ask about some common practices that will,convey,you as a respectful individual. You can take a short language course to learn the basic,Reading B,Unit Fifteen Visiting Etiquette,Etiquette When Visiting a Foreign Country,sentences. You can create a simple vocabulary of the most common words, together with the right manner of saying it. You will get a friendlier response from the locals if they see that you tried to study a bit.,Trying Out,New Things,Try to experience the new flavors, sights and sounds. Do not always stick to American fast food chains. You should study the basic dishes and meals served by the country you are visiting. If invited for dinner, learn how to behave around the table. Some countries find it rude if you refuse to taste some food offered to you. Observe how others behave at the table and just follow. Most of the table manners you are already practicing in your country may relatively be the same as in a foreign nation.,Reading B,Unit Fifteen Visiting Etiquette,Etiquette When Visiting a Foreign Country,Always dress,conservatively,and in a manner that will ask for respect from the locals. If you are visiting religious sites, make sure that you do not have,revealing,clothes. Wear comfortable walking shoes, instead of sneakers to be ready for anything. You should also bring cash and your credit card, just in case you need to pay for certain fees. Make sure you exchanged your dollars beforehand. Read laws and other rules about alcohol,consumption, operation of motor vehicles, smoking and other common behaviors. Abide by these at all times. You may be surprised to discover that,punishment,in other nations is much heavier compared to your own country for similar offenses.,Reading B,Unit Fifteen Visiting Etiquette,Etiquette When Visiting a Foreign Country,From Home,Small,gestures,in your home country can significantly be,misinterpreted,. For example, nodding your head means agreement in America, but it means disagreement in Bulgaria. Physical gestures are highly important especially if you are communicating with the locals. In China, you will need to bring a,calculator,to,haggle,or purchase goods from the local,merchants,. You can bring a pen and paper while traveling to help you draw maps and find exact locations.,Reading B,Unit Fifteen Visiting Etiquette,Etiquette When Visiting a Foreign Country,Smiling is a general gesture that conveys friendliness. Avoid, however, whispering or laughing at religious sites because this is a sign of,disrespect,. Feel free to ask your business guide about certain behaviors so you can enjoy the entire experience. Ask how to properly greet new people, since you should expect to meet new faces during your trip.,Reading B,Unit Fifteen Visiting Etiquette,Visiting Friends at College,It may be hard having your friends,scattered,all over the country, but remember, having friends at different schools means having somewhere to stay in a variety of cities and small towns. If youre a freshman, spring is the perfect time to visit a friend, now that everyone is,adjusted,and into the,groove,of things at her/his school. And if youre a senior, you better go visit your friends while you still have the chance before youre sent off into the (and we hate to say it) Real World. So as you pack your bags and get ready to visit your friend, heres a helpful guide of visiting your friends at school.,Reading C,Unit Fifteen Visiting Etiquette,Visiting Friends at College,1. DO wait at least a semester to visit.,College is a period of change and,adjustment,for everyone, especially in the beginning. That being said, you might want to wait a,semester,before you start traveling around the country to visit your different friends. If your friend is a freshman in college, wait at least a semester or quarter before you visit her/him. Theyre still getting,acquainted,with college life and dont want you,pestering,them just yet.,Reading C,Unit Fifteen Visiting Etiquette,Visiting Friends at College,2. DONT just use your friends dorm as a hotel room.,If you are going to visit your friend, you should be prepared to spend time with your friend! This was a problem for Cassidy, a senior at Emerson College; when her friend came to visit during her freshman year, she ended up leaving Cassidy to hang out with people from another school in the area.,“I was really excited for her to visit, and meet my friends and see what I do at school, Cassidy said. “But when she got here, she wasnt really interested in meeting or hanging out with my friendsshe knew a few boys in Harvard in a Final Club so she wanted to go hang out with them instead. We ended up getting in a huge fight and it kind of ruined our weekend!,Reading C,Unit Fifteen Visiting Etiquette,Visiting Friends at College,3. DO make an effort to get to know your friends friends.,Of course, youre there to see your friend, but dont forget about her friends too! Keep in mind that youre the guest, and try not to,interfere,too much with their regular social life. Besides, if you have the,mutual,friend, youll probably get along well!,4. DO bring a hostess gift for your friend.,It doesnt have to be anything big, but something to show your host that you appreciate her,hospitality,. Some ideas for gifts could be a bottle of wine, for you and your friend to enjoy together, some homemade baked goods (because who doesnt love that?) or maybe a shirt from your school store. Something small and,Reading C,Unit Fifteen Visiting Etiquette,Visiting Friends at College,personal will do the trick! Or, if you dont bring a gift, you can show your appreciation on the spot. Rachel, a senior at Northeastern, had her friend treat her to brunch to show her gratitude after visiting, she said, “it was adorable and super sweet.,5. DONT be picky.,About your plans, about food, or anything else; show your appreciation by being a gracious guest, rather than one who complains constantly. Remember that just because you are used to better dining hall food, a different type of party or anything else doesnt mean that what youre doing wont be fun as well. Try to make the best of having an alternative experience than the one you usually have.,Reading C,Unit Fifteen Visiting Etiquette,Visiting Friends at College,6. DO ask your friend what you need to bring ahead of time.,When visiting a friend at another school, make sure you come prepared! Nothing is worse than showing up with completely inappropriate,attire, whether that means dressing more casually to go out or just remembering the essential outerwear. Just make sure you askyoull be thankful later!,7. DO extend an offer to your friend to visit you.,Invite your friend to visit you! That way, you each get a chance to experience each others college life, especially if you go to vastly different schools.,Reading C,Unit Fifteen Visiting Etiquette,Visiting Friends at College,8. DONT forget to say thank you.,Its the little things that count, so make sure you show your appreciation at the end of your visit by letting your host know. One especially personal way to show your gratitude is by sending a personal, hand-written thank you note.,Reading C,Unit Fifteen Visiting Etiquette,I,Work in groups and play the roles of host, hostess or guest in turns.,Exercises,John Smith, the manager of your department, invited you and your wife to join a family dinner at his home on New Years Eve. You and your wife are now at the doorsteps of Mr. Smiths house, ringing the doorbell.,Role A: Mr. Smith,Role B: Mrs. Smith,Role C: you,Role D: your wife,I,Work in groups and play the roles of host, hostess or guest in turns.,Exercises,Role A: open the door, invite the guests into the room,Role C: greet the host, introduce Role D,Role A: greet Role D and introduce Role B,Role D : greet Role A & B, give the gift to the host and hostess,Role A: thank the guests for the gift, offer the guests a small tour around the house,Role C & D: make some small talks while touring the house, pay some compliments to hosts house,Role B: tell everybody dinner is ready, invite the guests to be seated,Role C&D: pay some compliments to the food, make a toast to the host and hostess,II. Read the following article and decide whether the following statements are TRUE or FALSE.,Exercises,Visiting a Foreign Country: 9 Ways of Reducing the Eccentricity in a Strange Land,Traveling out of the country is among the most wonderful experiences you could ever have. Having the chance to see and explore a new environment, meet people of other nationalities, taste different food and cuisine, and experience another culture apart from yours are just a few exciting benefits of visiting a foreign land.,However, since you will be virtually in an unknown place to you, you must make an effort to make sure your trip will be something you will enjoy. To lessen the eccentricity in a strange land, consider the following survival guidelines:,II. Read the following article and decide whether the following statements are TRUE or FALSE.,Exercises,1. Do not be completely ignorant about your destination. Read some books or surf the Internet about the place you intend to go to in order to find out important information, including the places weather, food, people, and tourist attractions. Doing your homework will also save you time because you can find out right away which places you can visit and what activities you can do.,2. Learn about the places culture to prevent doing something unusual or, worse, offensive to its people. Remember, you are the visitor so you should be the one to adjust.,II. Read the following article and decide whether the following statements are TRUE or FALSE.,Exercises,3. When it comes to packing, be sure to remember to bring all necessary documents, including your passport, visa, and insurance papers. Instead of cash, it is recommended to bring credit cards. Bring essential tools, as well, such as maps, list of contact persons and numbers in case of emergency, and even medicines.,4. Travel light. You do not have to bring your entire closet to enjoy your trip. Plus, a small baggage means less hassle in the airport.,5. Make arrangements with your family and colleagues before leaving. Let them know where you are going, when you will be back, and how they can contact you.,II. Read the following article and decide whether the following statements are TRUE or FALSE.,Exercises,6. Before leaving, make all necessary arrangements with your local travel agency. Make reservations with a hotel or resort before arriving at your destination. Decide also whether you want to hire a car or just take taxicabs there. You may want to have a travel agent arrange these things for you.,7. It would be a lot better and easier if you know someone from the place to act as your tour guide. If there isnt any, you can always be friendly with a local who can help you when you go shopping, eat out, or simply tour around the place.,II. Read the following article and decide whether the following statements are TRUE or FALSE.,Exercises,8. If you can, learn a bit of the places language. Know the basics such as hello, thank you, or Im sorry, I do not understand. It will be very helpful and will be appreciated by the locals. For more complicated things, you can always bring translation books and dictionaries.,9. Finally, practice street-smart as you would in your place. Dress simply; avoid wearing excessivejewelrythat will attract attention. Be careful with your bags and things. While enjoying the scenery, always be alert.,II. Read the following article and decide whether the following statements are TRUE or FALSE.,Exercises,TRUE or FALSE,1. It will spoil the fun of visiting a whole new country if I obtain the information about the destination before I actually get there.,2. It is necessary for me to carry everything I need when in a foreign country.,3. It will be more fun to visit the foreign country all by myself. I dont want a guide to be around.,4. Im in this country just for a while. Its no need learning the foreign language.,5. When Im in the foreign country, its not necessary for anybody to know where I am or where I go.,6. In a foreign country, its necessary for you to be careful with your bags and things.,F,F,F,F,F,T,III. Read the following article and discuss the following questions.,Exercises,Hospital Visit Etiquette,When a friend or relative must spend time in the hospital, most people want to offer their support. Planning a hospital visit is one way to do that. Most patients love to have visitors, but keep these tips in mind to make sure everything goes smoothly.,Talk with the patient to make sure the day and time you want to visit is acceptable. Usually, people love having visitors during their hospital stay, but some patients dont feel up to company, so ask permission before you go.,Thoroughly wash or sanitize your hands before you touch the patient or hand the person something you were holding. Infections can easily spread, especially in,immuno,-comprised individuals, so dont take any chances of bringing germs along on the visit.,III. Read the following article and discuss the following questions.,Exercises,Feel free to bring something special to the patient. Traditional gifts include flowers and balloons, but make sure your loved one has no allergies or health concerns that might become aggravated by these items. Puzzle books, cards, or even slippers are other nice ways to let the patient know you care.,Check hospital rules about cell phones and respect them. Most of the time, the hospital will at least expect you to turn the ringer off so that the phone wont disturb other patients. Sometimes, you must turn your phone completely off because it can interfere with patient care devices.,Leave the room if the doctor or nurse arrives to treat the patient. These conversations and exam should remain private, so excus