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DW/E-CRM/CRM E-MarketplaceSCMElSGW/KMSERPCMSManagement&BusinessB2BMarketplaceIPSEIP/EKPPMSPartner&SupplierCustomerB2EB2CB2M eBiz Sector&Solutions2004 ConsultingeSolution20042004Web Building Web integration Web integration Publishing Publishing DB generation DB generationWeb DesignInnovationOperationOptimizationBusiness&IT StrategySupply Chain Execution eBizeBiz Enterprise Management Enterprise Management SI Business Area SI consulting SI development SI management N/W management New technologyNetwork Integration -Network Consulting -Network Integration -Network ManagementSI AreaNI AreaSolution AreaSM AreaInternet AreaR&D AreaConsulting AreaCRMForecasting,Opportunity Management,Configuration,Generation Forecasting,Customer CareSpare ManagementForecastingPersonalizationCampaign ManagementMarketing EncyclopediaERPCMSSCMEIPeStrategyeStrategy Solution&Service-SI Development&SolutionsMarketingSalesServices10%10%5%5%BSP IT consulting IT development IT management N/W management New technologyWireless InternetWeb ContentsWeb MailingWeb SI eBiz Solutions&ServiceBSP AreaInternet AreaSI AreaNI AreaConsulting AreaBSP MU:(Business Service Provider Management Unit)Internet AreaBSP AreaSI AreaNI Area55%15%20%10%eBiz Solutions&ServiceConsulting for eBizeStrategy Consulting.eManagement ConsultingeBusiness Restructure Consultinge-CRM,e-Marketing Consultinge-Solution/e-Infra/e-InfraSI consulting&managementNetwork Integration/Automation SystemIT development&management e-Supply chain Managemente-Customer Relationship ManagementE-biz transformationSystem-,-Supply Chain e-Business Perspective eBiz Consulting e-Marketing&Promotion eCreative&Contents eBiz SI&Solutions eBizeBiz Service Domain Service DomaineBizTotal Servicee-CRM functione-Customer Relationship Management eBizeBiz Solution Solution analysisanalysis _ _e-CRM e-CRM /,46%22%19%Source:Executive Issues Survey CEO Global Business StudyThe Alexander Group,Incorporated,7%6%Summaryl?CEOCEO 1 1 2 2 3 3 4 4 /5 5 RestructuringRestructuring6 6 7 7 (Globalization)(Globalization)8 8 9 9 (Geopolitical)(Geopolitical)1 1 2 2 3 3 4 4 5 5 6 6 7 7 RestructuringRestructuring8 8 (Globalization)(Globalization)9 9 (Value-Added Supplier Relationships)(Value-Added Supplier Relationships)1.()?Site Site?Site Site Site Site (,)?/?e-CRMe-CRM 2 2123 l 90 l :60%(80 90%)l l :40%2 2 3.3.2.2.4.4.5.5.6.6.1.1.2 2 ()/:100:100 /:10:10/()-:StrategyContentsSolutionB Brandrand A AB Brandrand B B()Ebiz B Brandrand C C Summary Summary-Integration Branding&IdentityIntegration Branding&IdentitylOff-line On-line Business l lWCMS e-CRM 1.7 ()2.Web Solution Off line Business On line Business VisionMissionPlanning1.Summary-SupplierCustomereCompanye-Business Sector&SolutionsPartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuy SideSell SideERPEIPCustomerPartnerShareholderEmployee service sell production supplyMaterial e-Business SolutionsSCMe-PMSKMS/GWEDMSCRM/e-CRMe-MarketplaceCMSERPEIPe-marketing Web Agency Service DomainWeb CIWeb DesignWeb applicatione-Business ConsultingMarket Analysise-Business Value Chaine-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer ,Order FulfillmentOrder Fulfillment e-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer ,Order FulfillmentOrder Fulfillment e-Business Value ChainConsultingConsultingMarketingMarketingContentsContentsFlashFlashDesignDesignCodingCodingCTICTIUMSUMSMailingMailingServerServerD/BD/BCreativeCreativeInteractionInteractionSystemSystemebiz IntegrationStrategyStrategySoppingSoppingeCRMeCRMIRMIRMVOC/VOC/RMSRMSe-e-Learning Learning Interactive Full Service ebizebiz,eSolutioneSolution eBiz Sector&Solutionl l eSolution LIFESystemINFORMATIONCOMMUNICATIONTechnoVillage/Mail+SMS+FaxMail+SMS+Fax+DB/eBusinesseBusiness Transformation TransformationSupplierSupplierSupplierstockholderEmployeesOn-lineOff-lineSCMERPIPSEIP/KMS/GWIRM/RMS/PRMWebSiteCRM/CPPartnerseBiz Total ServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutionMarketingeBizBuildingeBiztotal serviceIntegrationDevelopersWeb ServiceEnterpriseSolutionBusiness Fields:Business Fields:SI Development&SolutionsSI Development&Solutions eCompany SCM/IPSDW/CRMCustomerStockholderSuppliereCompanyIRM/RISGW/KMSERP/EIP Data IntegrationEnterprise CRMeCRMData Warehousing/IntegrationWeb LogDataData BaseTransactionData CustomerProfileSM MUSI MUNI MUR&D MUeBizTotal Service eBiz Total Service Service Sales CRMData Warehousing/IntegrationSMSChannelWeb FAXChanneleMailChannelWeb SiteChannelPost channelConsumerInvestorPurchaser AnalystThe pressClubMarketing Customer Interaction PlatformsInteraction Management Infrastructuree-CRME-MailE-MailEDMSEDMSGWGWKMSKMS2()ERP1()CRMSCME-PlanningE-Planning Office Management System Office Management SystemCustomer ACustomer BCustomer CSupplier A Supplier BSupplier C55%15%20%10%eBiz Solutions&ServiceInternet AreaBSP AreaSI AreaNI 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