第一章--航空公司运行概述课件

第一章第一章 航空公司运行概航空公司运行概述述Airlines operation overviewAirlines operation overview第一章第一章 航空公司运行概述航空公司运行概述1 1 航空公司运行政策与体系航空公司运行政策与体系Airlines operating policy and systemAirlines operating policy and system2 2 民航法规、航空公司手册与运行控制民航法规、航空公司手册与运行控制 Civil aviation regulationsCivil aviation regulations、airlines airlines manual and operation controlmanual and operation control1 1 航空公司运行政策与体系航空公司运行政策与体系航空公司运行总政策Airlines operating general policy航空公司运行机构Airlines operating structure运行体系Operation system主要运行管理人员及部门职责Main operating management personnel and departments responsibility1 1 航空公司运行政策与体系航空公司运行政策与体系 Airlines operating policy and systemAirlines operating policy and system公司质量管理体系Quality management system公司安全管理体系Safety management system公司应急管理体系Emergency management system生产运行各主要岗位的岗位职责 Production operation and the duty of main post 1 1航空公司运行总政策航空公司运行总政策 Airlines operating general Airlines operating general policypolicy运行原则 Operation principle *安全原则 safety principle 安全、正常、效率（safe、normal、efficient）*基本依据Basic basis 规章、政策、运行手册（regulation、policy、operation manual）1 1航空公司运行总政策航空公司运行总政策 Airlines operating general Airlines operating general policypolicy*管理要求 Management requirements标准化、程序化、规范化（standard、Programmed、normalized）*运行资格 operation qualification持续培训、监督检查Continuous training、supervision and inspection1 1航空公司运行总政策航空公司运行总政策 Airlines operating general Airlines operating general policypolicy1.2 运行控制协调原则Operation control coordination principle基本原则：统一指挥，协作配合Basic rules：unified command，cooperation 1 1航空公司运行总政策航空公司运行总政策 Airlines operating general Airlines operating general policypolicy利益服从 Interest obedience 局部业务利益服从公司整体利益 Interests of the part submit to the overall interests of the company公司外部单位的协作 The company external unit collaboration友好协商、维护公司利益Friendly consultation and protect company interests1.2 运行控制协调原则Operation control coordination principle*签派员 dispatcher 主动组织协调 Active organization and coordination.当运行保障工作不协调时及时解决，必要时应报公司值班领导处理。When running security work does not coordinate solves promptly,when necessary,shall be submitted to the company duty leadership processing.1.2 运行控制协调原则Operation control coordination principle*其他部门 Other departments当遇到影响航班正常的情况时，立即上报签派室，并由签派室报告公司值班领导协调解决。When meeting the influence of flight when normal,reported immediately to the dispatch room,and by dispatch room report to the leadership to coordinate and solve.1.2 运行控制协调原则Operation control coordination principle*签派室 dispatch room 组织指挥飞行与运行保障，协调、监督各运行保 障部门之间的协作配合。Organizing and commanding flight and running security,coordinating,supervising the cooperation between departments each operational.1.2 运行控制协调原则Operation control coordination principle*紧急情况 Emergency 报告公司值班领导或空中交通管制部门、机场当局处理。也可可边处理边报告。Report company duty leadership or air traffic control departments,airport authority processing.Also can do report and process at the same time。1.2 运行控制协调原则Operation control coordination principle*外站运行 operation outside签订代理协议，遵守手册规定 Sign the agency agreement and abide by the manual regulations2 航空公司运行机构3 3运行体系运行体系Operation structureOperation structure 为保证公司实现安全、高效、规范的运行，有的航空公司建立与公司运行环境相适应的高效、务实的行政体系，并在此基础上形成了完整、严密的运行体系。To ensure the realization of safe,efficient,standard operation,some airlines establish efficient and pragmatic administrative system to adapt to the companys operation conditions,and based on this shaped a complete,strict operation system.某公司运行体系示例某公司运行体系示例 exampleexample生产组织模式生产组织模式Production organization patternProduction organization pattern公司实行以运行控制部为中心的生产组织模式。各生产部门应当围绕本部门组织调度单位开展相应的工作，并参与管理队伍。The company is executed with the department for operation control center production organization modes.The production department should revolves the department organization scheduling units in the corresponding working,and participate in management team.生产组织模式生产组织模式Production organization patternProduction organization pattern*运行控制部 Operation control department 运行控制部就公司生产运行工作进行决策、组织和监督管理，领导各部门开展工作。Operation control department is to make decisions,organize and supervise management according to production operation of company，and lead each department work.生产运行组织架构示例生产运行组织架构示例 4 4主要运行管理人员及部门职责主要运行管理人员及部门职责Main operating management personnel Main operating management personnel and departments responsibilityand departments responsibility4.1 总经理 General manager主要职责 Main responsibilities 经营与管理 Operation and management 指挥协调Coordinate and command 监督、指导Supervision and guidance4.1 4.1 总经理总经理General managerGeneral manager主要工作内容 Main job content1.加强安全管理工作 Strengthening the safety management2.审查手册的制定与重大修改 Formulation and major revisions of inspection manual4.1 4.1 总经理总经理General managerGeneral manager3.制定决策 decision-making4.管理重要岗位人员Management of important posts5.监督、指导、协调 supervision、guidance、coordination4.2 4.2 运行副总经理运行副总经理Operation deputy general managerOperation deputy general manager主要职责 Main responsibilities1.分管公司运行管理、航空安全和技术培训工作In charge of the company operation management,aviation security and technical training work2.承担航空安全、运行管理与控制的直接领导责任 Undertake the direct leadership of responsibility about air safety,operation management and control4.2 4.2 运行副总经理运行副总经理Operation deputy general managerOperation deputy general manager主要工作内容 Main job content1.建立、健全安全管理体系 Establish and improve the safety management system2.制定决策与批准 Making decisions and approval3.管理与控制，监督、指导运行部门和单位负责人Management and control,supervision and guidance operation department or unit principal4.2 4.2 运行副总经理运行副总经理Operation deputy general managerOperation deputy general manager4.编写、修订、审核和颁发公司运行手册和运行规范Compile,revise,audit and award the company operation manual and operation specification5.不安全事件的调查、处理 Unsafe incident investigation,processing6.协助总经理 assist general manager4.2 4.2 运行副总经理运行副总经理Operation deputy general managerOperation deputy general manager7.组织规划机构设置和人员配备Organize and plan the departments and personnel8.制定发展规划；Establish the development plan;9.制定技术培训规划；make the technical training plan10.组织研讨、解决业务问题；Group discussion,solving business problems4.2 4.2 运行副总经理运行副总经理Operation deputy general managerOperation deputy general manager11.督促落实管理标准与要求；Supervise implement management standards and requirements12.强化和完善基础管理工作；Strengthen and perfect basic management work13.审议干部任免和奖惩 deliberate Removal and rewards and punishments of cadres4.3 4.3 维修副总经理维修副总经理Maintenance deputy general managerMaintenance deputy general manager主要职责：Main responsibility1.主管维修与工程系统 responsible for maintenance and engineering system2.确保持续适航和提供运力 Ensure continous airworthiness and provide capacity4.4 4.4 总飞行师总飞行师Chief pilotChief pilot主要职责(Major responsibility)1.组织实施飞行训练和技术管理工作Organize flight training and work for skill management2.组织领导飞行技术评审工作Organize and evaluate flight skills4.5 4.5 总工程师总工程师Chief engineerChief engineer主要职责(major responsibility)1.负责维修质量管理和技术工作Be responsible for quality of maintenance and technique2.承担维修管理和维修质量监督责任Be responsible for supervising of maintenance management and quality4.6 4.6 飞行部职责飞行部职责Responsibility for flight departmentResponsibility for flight department 贯彻安全工作的方针政策；Carry out policies and guidelines of safety 组织安全教育、整顿、检查，Organize safety education,reorganize,check 督促落实运行手册规定；Supervise and carry out regulation of manual operation 提高飞行人员的业务技术素质，Improve the flight skills of pilot4.6 4.6 飞行部职责飞行部职责Responsibility for flight departmentResponsibility for flight department 落实培训计划carry out training plan 承办执照和技术档案管理；Be responsibility for license and skill words management4.6 4.6 飞行部职责飞行部职责Responsibility for flight departmentResponsibility for flight department 承担并组织完成运输生产及加班、包机任务;Be responsibility for transportation-production,extra flight and charter flight 新航线和新机型投入航线飞行的准备和实施The preparation for using new plane and new air-line4.7 4.7 机务工程部职责机务工程部职责Responsibility of maintenance departmentResponsibility of maintenance department 全面负责机务工程部的各项工作；Take charge all maintenance work of the department 保证航班正常guarantee flight normal.4.7 4.7 机务工程部职责机务工程部职责Responsibility of maintenance departmentResponsibility of maintenance department 贯彻落实国家、局方和公司的方针、政策；Carry out policies and guidelines of national,civil aviation administration and company.组织制定并实施中、长期规划；Organize and carry out middle or long-term planning;4.7 4.7 机务工程部职责机务工程部职责Responsibility of maintenance departmentResponsibility of maintenance department 组织质量策划；组织制定质量方针和质量目标。Organize quality scheme,guidelines of quality and quality target 建立、完善工程部质量体系；Establish and perfect engineering quality system;4.7 4.7 机务工程部职责机务工程部职责Responsibility of maintenance departmentResponsibility of maintenance department 组织工程部质量体系文件的编写和修订；Compile and revise the words of engineering quality system 对适航性放行人员的授权批准；Authorize to license person 4.7 4.7 机务工程部职责机务工程部职责Responsibility of maintenance departmentResponsibility of maintenance department 对较大安全质量问题的调查和处理；Investigate and check problems of safety quality 抓好安全教育与生存工作；Do a good job of survive and safety education4.7 4.7 机务工程部职责机务工程部职责Responsibility of maintenance departmentResponsibility of maintenance department 负责科教培训工作；Be responsible for training of technology 负责航材、设备的计划、采购和管理Be responsible for managing and purchasing of materials and facilities4.8 4.8 航务部工作职责航务部工作职责responsibility for FOCresponsibility for FOC编写和制定标准、规范及程序；Compile and establish procedure of standard计划、组织、指挥、控制、协调；Plan,organization,conducting,controlling and cooperation资源的优化配置；Optimum distribution of resources4.8 4.8 航务部工作职责航务部工作职责responsibility for FOCresponsibility for FOC组织制定公司运行控制方面的规划与政策；Organize the policies and plans of operation controlling指导与管理运行控制工作；Guide and manage operation controlling负责飞行签派、航行情报、性能管理的培训以及执照申办工作；Be responsible for training of flight dispatch,flight information and performance management and applying for license4.8 4.8 航务部工作职责航务部工作职责responsibility for FOCresponsibility for FOC签派放行、飞行监控；Dispatch release and flight monitor运行动态管理；Operation dynamic management新航线开辟Opened up new routes协商相关单位机构，签订航务代理协议；Cooperate with relevant authorities and sign treaty of FOC agent 4.8 4.8 航务部工作职责航务部工作职责responsibility for FOCresponsibility for FOC 检查、督促有关部门工作的落实情况；Check and supervise relevant authority situation;检查落实公司进出港航班保障情况；Check the flight landing/departure information;协调有关问题；Cooperation relevant problems;参与事故的调查，报告飞行运行中的重要事件Join accidents investigating and report the important events of flight operation;4.8 4.8 航务部工作职责航务部工作职责responsibility for FOCresponsibility for FOC 负责航行情报资料的订购、发放、管理工作；Be responsible for ordering,providing and managing the flight information 安排运行熟悉（航线实习）；Arrange operation familiar(airline study)监控航班计划与运行条件；Monitor flight plan and operation condition4.8 4.8 航务部工作职责航务部工作职责responsibility for FOCresponsibility for FOC 负责控制最大起飞着陆重量和最大业载，掌握实际起飞重量数据；Be responsible for the maximum weight of landing/departure and business,get the real data of departure weight 负责公司3日航班计划、飞机运力、飞行机组的集中统一控制与优化配置；Be responsible for flight plan.airline capacity and flight crew to integrate control and optimum distribution of resources4.8 4.8 航务部工作职责航务部工作职责responsibility for FOCresponsibility for FOC统一监控、发布航班动态信息，统一调整航班、运力；Integrate monitor,release flight information and cooperation flight and capacity;负责运行记录的保存；Be responsible for storing operation notes;4.8 4.8 航务部工作职责航务部工作职责responsibility for FOCresponsibility for FOC现场协调current cooperation；制定、完善工作职责、流程和规范；Make and perfect the responsibility,flow and standard 运行品质分析analysis quality of operation；4.9 4.9 公司值班领导职责公司值班领导职责The responsibility of leader on dutyThe responsibility of leader on duty组织完成当日航班生产、飞行训练及其他飞行任务与运行保障工作；Organize and make sure flight-production,flight training and other missions监督检察运行各单位值班领导在位情况；Superise every units leader on duty审批当日飞行计划的临时调整和次日飞行计划；Examine and approve current flight plan and the following flight plan4.9 4.9 公司值班领导职责公司值班领导职责The responsibility of leader on dutyThe responsibility of leader on duty 制定决策Make plan；特情的处置Deal with special situation；协调调整航班计划Cooperation flight plan；保障特殊或重要飞行任务Make sure special or important flight plan4.9 4.9 公司值班领导职责公司值班领导职责The responsibility of leader on dutyThe responsibility of leader on duty 记录运行中的问题(Take notes of problems in operation)；填写值班记录，作好交接班工作(Make notes on duty and make great on handing over)5 5 公司质量管理体系公司质量管理体系Management of quality systemManagement of quality system 5.1 质量体系的目的(purpose of MQS)监控公司各类运行手册、维修工程管理手册及公司和局方规定的任何其它标准的遵守情况，以确保安全运行和飞机适航性。Monitoring Manual Operation、Maintenance management manual and the stand of company and administration to ensure operation safety and plane worthiness .5.2 5.2 质量体系管理机构质量体系管理机构Management of quality systemManagement of quality system A.公司安全质量管理部具体负责质量保证体系的建立和维护。Management of quality system takes charge of establish and maintenance of quality system 5.2 5.2 质量体系管理机构质量体系管理机构Management of quality systemManagement of quality systemB.各运行部门建立部门内部质量保证程序，设置二级质量机构，确保部门运行职责的履行及工作品质的持续改进。Every operation department have their own program to ensure sustained inprovment质量体系管理机构见下图所示。Charter of MQS5.3 5.3 公司质量体系管理模式公司质量体系管理模式Mode of company quality system Mode of company quality system management(MQSM)management(MQSM)安全质量管理部是公司质量管理部门MQSM is a department of management 各运行部门下设二级质量机构；Every operation department have second quality department 5.35.3公司质量体系管理模式公司质量体系管理模式(MQSM)(MQSM)运行手册Operations manual运行手册描述了公司为实施运行合格证批准的运行所确立的的组织机构、职责和程序，手册内容符合局方规章的要求。Describes the company as operation manual operation certificate approved the establishment of the operation organization,duties and procedures,manual content conform to the requirements rules.*维修工程管理手册：Maintenance and engineering management manual:描述了公司为实施运行合格证批准的运行所确立的的维修组织机构和维修程序，手册内容符合CCAR-121部的要求。Describes the company approved by the operation certificate for the establishment of the operation maintenance organizations and maintenance program,manual content conform to the requirements of CCAR-1215.35.3公司质量体系管理模式公司质量体系管理模式(MQSM)(MQSM)*维修管理手册Maintenance management manual 描述了公司为满足CCAR145部所确立的组织机构和程序，手册内容符合CCAR145部的要求。Describes the company to meet CCAR145 department and established organization and procedures,manual content conform to the requirements of CCAR145 department5.35.3公司质量体系管理模式公司质量体系管理模式(MQSM)(MQSM)*记录 record 记录任务完成情况，证明程序已被执行 record task completion situation,proof program has been executed5.35.3公司质量体系管理模式公司质量体系管理模式(MQSM)(MQSM)非正常情况 abnormal condition*非正常情况的处理 abnormal situations 立即作出反应，并进行分析 make an immediate reaction,and analyzed*非正常情况跟踪 abnormal situation tracking a.跟踪纠正措施及其有效性 tracking corrective measures and effectiveness b.通报安全质量管理部。bulletin safety quality management.5.35.3公司质量体系管理模式公司质量体系管理模式(MQSM)(MQSM)*质量事件调查：quality accident investigation:安全质量管理组织开展调查或指定各二级质量机构调查。Safety and quality management organization investigation or specify each secondary quality organization investigation.5.35.3公司质量体系管理模式公司质量体系管理模式(MQSM)(MQSM)*质量事件调查原则：quality accident investigation principles:属于中等级（含）以上事件或公司领导布置的事件由安全质量管理部组织调查；中等级以下事件由各部门质量机构开展调查，完成调查报告。Belong to Medium level(including)above event or company decorated by the events leading safe quality management organization survey;The following events in the class by various departments carry out investigation,the quality of agency to complete the investigation report5.35.3公司质量体系管理模式公司质量体系管理模式(MQSM)(MQSM)事件等级分类事件等级分类 Event level classification Event level classification 严重级：serious level（1）人员死亡、重伤或重大财产损失；deaths,injuries or major property loss（2）需要立即采取安全对策；need to immediately take safety countermeasures（3）对安全运行构成重大的威胁；on the threat of a significant safety operation（4）可能会引起媒体、舆论的极大关注。may cause media,public opinion enormous attention中等级：Medium level（1）造成人员重伤或较大财产损失；Caused the personnel injury or major property losses（2）需要采取安全对策；Need to take security measures（3）影响安全运行。Affect security operation（4）可能会引起媒体、舆论的关注或重大投诉的。May cause the attention of the media,public opinion or great complaints事件等级分类事件等级分类 Event level classification Event level classification 轻度级：Mild level（1）造成人员轻度受伤或较小财产损失；Caused the personnel mild injury or minor property damage（2）人为原因及运行保障质量原因导致的影响公司正常运行事件。Artificial reason and operation guarantee quality of causes influence company normal operation events（3）不会引起媒体关注。Do not cause media attention事件等级分类事件等级分类 Event level classification Event level classification 6 6 公司安全管理体系公司安全管理体系Safety management system of companySafety management system of company6.1安全管理组织机构Safety management organization 由公司级安全委员会、职能安全委员会组成。By the security council and the functional safety committee component6 6 公司安全管理体系公司安全管理体系Safety management system of companySafety management system of company6.2安全组图示例：Security map sample:6.3 6.3 公司安全委员会公司安全委员会Company safety committeeCompany safety committee*机构组成 organization主 任：The Lord appointed:总裁 President副主任：deputy director:维修副总裁、运行副总裁、飞行副总裁maintenance vice president、operation vice president、flight vice president 委 员：committee：安全质量管理部总经理 safety and quality management6969可编辑可编辑6.3 6.3 公司安全委员会公司安全委员会Company safety committeeCompany safety committee 飞行部总经理flight department manager 维修工程部总经理maintenance department manager 运行控制部总经理operation department manager 客舱地服部总经理cabin serving department manager 市场营销部总经理marketing department manager 总飞行师flight chief 总工程师engineer chief 总签派师dispatch chief1.协助总裁;Assist the President2.制定相关安全政策；Formulate relevant safety policy3.维护公司安全管理体系；Maintain the safety management system4.审议议题，集体决议；Review issues,collective resolution安全委员会职责安全委员会职责Security council dutiesSecurity council duties5.审批、签署安全责任状，Examination and approval,signed safety Duty pledge.6.并监督安全考核指标的落实；And supervise the implementation of safety evaluation indexes7.组织和监控安全活动；Organizations and monitoring safety activities安全委员会职责安全委员会职责Security council dutiesSecurity council duties7 7公司应急管理体系公司应急管理体系The company emergency management system The company emergency management system 7.1 7.1 应急管理的组织机构应急管理的组织机构Emergency management organizations示例example7.2 7.2 公司应急救援指挥中心公司应急救援指挥中心The company emergency rescue centerThe company emergency rescue center*机构设置organization structure:现场救援组Site rescue group 事件调查组Event investigation group 善后处理组Rehabilitation treatment group 新闻发布组News release group7.2 7.2 公司应急救援指挥中心公司应急救援指挥中心The company emergency rescue centerThe company emergency rescue center*应急救援指挥中心：应急救援指挥中心：Emergency rescue centerEmergency rescue center1.紧急事件应急处置；Emergency preparedness disposal2.制定应急处置预案。Formulate emergency disposal plan3.发布执行指令；Issued instructions executed4.与机场应急救援指挥中心协调有关应急处置和营救事宜；And the airport emergency rescue center coordinate the emergency disposal and rescue matters5.接待新闻媒体的采访；Receive news media interviews6.组织应急处置模拟演练；Emergency response simulation exercises.7.检查应急处置训练和物资保障情况；Check the emergency disposal training and material support7.2 7.2 公司应急救援指挥中心公司应急救援指挥中心The company emergency rescue centerThe company emergency rescue center*现场救援组现场救援组 Scene rescue and assistance party Scene rescue and assistance party 1.成立救援队；Tenable rescue crew 2.协助抢救和处置伤亡人员；Assists to rescue and to handle the casualties 3.维持现场秩序，Maintains the scene order 4.协助事件调查组；Assistance event survey team 5.提供技术咨询。Provides the technical advisory work*事件调查组：事件调查组：Event survey team Event survey team 1.发布紧急事件；Issues the emergencies 2.提供机组成员情况；Provides the units situation 3.提供飞机机务维护工作情况；Provides the airplane machine matters maintenance work situation *事件调查组：事件调查组：Event survey team Event survey team 4.参与事件的调查；Participation events investigation 5.收集、整理有关的决定、决议、指令等资料；Material and so on collection,reorganization related decision,resolution,instruction;6.撰写事件调查报告；Composition event report of investigation*新闻发布组：新闻发布组：News issue group News issue group 1.收集和整理有关文件资料；Collection with reorganization related document material 2.准备商谈材料；Prepares to discuss the material 3.起草新闻稿件；Drafts the news manuscript 4.接待媒体来访；Reception media visit 5.确定新闻发布会的召开场地、礼仪、着装以及参加人员。The definite press conferences convention location,the etiquette,the clothing as well as participate in the personnel*善后处理组：善后处理组：Damage control treatment group Damage control treatment group：1.妥善解决风俗习惯问题；Adequate solution manners and customs question；2.列出赔偿清单；Lists the compensation detailed list；3.参与诉讼、仲裁事宜；Participation lawsuit,arbitration matters concerned；*善后处理组：善后处理组：Damage control treatment group Damage control treatment group：4.走访有关单位表示慰问和感谢；Visits