UNIT-1酒店英语口语

Hotel English 酒店英语视听说酒店英语视听说Hotel English 酒店英语视听说酒店英语视听说Unit 1 Greeting GuestsHotel English 酒店英语视听说酒店英语视听说Luggage front deskLuggage front desk lobby registration lobby registrationWarming upLook and match.1Hotel English 酒店英语视听说酒店英语视听说1.When a guest comes to stay in a hotel,he should go to the _ to fill out the registration form.2.When a guest arrives,the _ should come up to help him.3.When people travel,they usually carry _ with them.4.The front desk is in the _of the hotel.5.A _ works at the front desk.front deskfront deskfront deskfront deskbellmanbellmanbellmanbellmanluggageluggageluggageluggageloblobloblobbybybybyreceptionistreceptionistreceptionistreceptionistWarming upFill in the blanks with suitable words.2Hotel English 酒店英语视听说酒店英语视听说Video IAt the GateAt the Gatemaam n.(美)女士 welcome v.欢迎hotel n.酒店 luggage n.行李suitcase n.手提箱 enjoy v.享受 stay n.逗留New Words and ExpressionsNew Words and ExpressionsHotel English 酒店英语视听说酒店英语视听说Video IAt the GateAt the Gate When a guest arrives at the hotel,the bellman greets her.Hotel English 酒店英语视听说酒店英语视听说1.The bellman greets the guest in the evening.()2.The bellman is very polite to the guest.()3.The guest has four pieces of luggage with her.()4.The bellman helps the guest with her luggage.()5.The guest is satisfied with the bellmans service.()FFTTTVideo IAt the GateAt the GateDecide true(T)or false(F).1Hotel English 酒店英语视听说酒店英语视听说Video IAt the GateAt the Gate When a guest arrives at the hotel,the bellman greets her.Hotel English 酒店英语视听说酒店英语视听说Video IAt the GateAt the GateWatch the video again and then fill in the bellmans words.2Bellman:_.Guest:Good morning.Bellman:_?Guest:Yes,please.Bellman:_?Guest:Just two.Bellman:_?Guest:Thats right.Bellman:_.Guest:OK.Bellman:_.Guest:Thank you.Bellman:_.Good morningCan I help you with your luggageHow many pieces do you have One suitcase and one bag.Is that right This way,please,maam.After you,please.Please enjoy your stay.Hotel English 酒店英语视听说酒店英语视听说Video IIIn the LobbyIn the Lobbyclerk n.服务员 introduce v.介绍manager n.经理 excellent adj.杰出service n.服务 friendly adj.友好的 helpful adj.有帮助的 lobby n.大堂，前厅have a good time 过得愉快New Words and ExpressionsNew Words and ExpressionsHotel English 酒店英语视听说酒店英语视听说Video II A guest is staying in the hotel.A clerk sees him in the hall,and introduces him to the manager.In the LobbyIn the LobbyHotel English 酒店英语视听说酒店英语视听说Clerk:How are you today,Mr.Johns?Guest:_.Clerk:This is our manager,Mrs.Li.Guest:_?Manager:How do you do?Welcome to our hotel._?Guest:Excellent.The people here are very_.Manager:Thank you._.Guest:Thank you.Fine,thanks.How do you do?How do you find our service?friendly and helpfulI hope you have a good time here.Video II1Fill in the blanks with the missing words.In the LobbyIn the LobbyHotel English 酒店英语视听说酒店英语视听说Video IIIn the LobbyIn the Lobby A guest is staying in the hotel.A clerk sees him in the hall,and introduces him to the manager.Hotel English 酒店英语视听说酒店英语视听说2.How does Mr.Johns find the service here?1.Who is Mrs.Li?Mrs.Li,the manager of the hotel.Excellent.The people here are very friendly and helpful.Video II2In the LobbyIn the LobbyAnswer the questions.Hotel English 酒店英语视听说酒店英语视听说Doorman:Good morning,maam.Welcome to our hotel.Guest:Good morning.Doorman:Can I help you?Guest:Yes,please.Doorman:Is this your suitcase?Guest:Yes.Doorman:How many pieces of luggage do you have?Guest:Four.Doorman:Let me take them for you.Ill show you to the front desk.This way,please.Guest:Thank you.Doorman:My pleasure.I hope youll enjoy your stay in our hotel.Listening IA doorman greets a guest at the gate of the hotel.A doorman greets a guest at the gate of the hotel.Hotel English 酒店英语视听说酒店英语视听说Listening I1Role-play the dialogue with your partner.Hotel English 酒店英语视听说酒店英语视听说1.A:How do you do?B:2.A:How are you?B:3.A:Can I help you?B:4.A:Nice to meet you.B:5.A:Thank you.B:How do you do?Fine,thank you.Nice to meet you,too Yes,please.My pleasure Listening I2Fill in the blanks with proper expressions.Hotel English 酒店英语视听说酒店英语视听说Listening I2Fill in the blanks with proper expressions.6.A:How many pieces of luggage do you have?B:7.A:How do you find our service?B:8.A:This way,please.B:A:After you,please.B:Four Excellent.People here are very friendly and helpful.Thank you.Thank you.Hotel English 酒店英语视听说酒店英语视听说Doorman:Good evening,ladies and gentlemen.Welcome to our hotel.Guest A:Thank you.Doorman:Can I help you?Guest B:Yes.Please help us with our luggage.Doorman:Are all these yours?Guest A:Yes.There are ten in all.Doorman:OK.Ill take them for you.This way,please.Guest B:Thank you.Doorman:You are welcome.Hope you have a good time.Listening IIAs some guests come to the hotel,the doorman walks up to help them.Hotel English 酒店英语视听说酒店英语视听说Listening II1Role-play the dialogue with your partner.Hotel English 酒店英语视听说酒店英语视听说May I help you with your suitcases,sir?Good evening,sir.Welcome to our hotel.Are you Checking in?Yes.Yes,two suitcases and two bags.Anything else,sir?Do you have any baggage with you?No,thats all.Please step this way.Its slippery.Please mind your step.Yes,please.Thank you.After you,please.Yes,I will.Listening IIPair work.Decide which sentences are spoken by the bellman B,which by the guest G.Then,arrange the sentences to make a good conversation.2GGGGGBBBBBBBHotel English 酒店英语视听说酒店英语视听说Bellman:Guest:Bellman:Guest:Bellman:Guest:Bellman:Guest:Bellman:Guest:Bellman:Guest:Listening IIPair work.Decide which sentences are spoken by the bellman B,which by the guest G.Then,arrange the sentences to make a good conversation.2Good evening,sir.Welcome to our hotel.Are you Checking in?Yes.Do you have any baggage with you?Yes,please.Yes,two suitcases and two bags.May I help you with your suitcases,sir?Anything else,sir?No,thats all.Please step this way.Its slippery.Please mind your step.Yes,I will.After you,please.Thank you.Hotel English 酒店英语视听说酒店英语视听说Pair work.Discuss what to say to the guest in the following situations and then write out the correct expressions.e.g.in the morning Good morning.1.in the afternoon _2.in the evening _3.any time of the day _4.helping the guest _5.showing the way _Discussion1This way,please.Good day.Good evening.Can I help you?Good afternoon.Hotel English 酒店英语视听说酒店英语视听说Group work.Discuss and write out the proper expressions according to each requirement.1.When a male guest comes to your hotel in the morning _2.When a female guest comes to your hotel in the afternoon _3.When three men come to your hotel in the evening _4.When five women come to your hotel in the morning _5.When several men and women come to your hotel in the evening _Discussion2Good morning,sir.Good morning,madam.Good evening,sirs.Good morning,madams.Good morning,sirs and madams.Hotel English 酒店英语视听说酒店英语视听说Language Points How are you doing?Hows everything with you?After you,please.Enjoy your stay with us.This is our manager.Glad to meet you.I hope you have a good time here.Can I help you with your luggage?Welcome to our hotel.Read aloud the sentences.Read aloud the sentences.Hotel English 酒店英语视听说酒店英语视听说Language Points1.Sensitive topics to be avoided when you greet guests or ask them questions.*age *financial status *politic *religion *marital statusKeep these important tips in mind.Keep these important tips in mind.Hotel English 酒店英语视听说酒店英语视听说Language PointsKeep these important tips in mind.Keep these important tips in mind.2.Questions to be avoided when you greet guests.Are you married?How much do you earn?Do you have a boyfriend/girlfriend?How old are you?What religion do you believe?Do you have children?Hotel English 酒店英语视听说酒店英语视听说Language PointsKeep these important tips in mind.Keep these important tips in mind.3.Listening skills:listening for general meanings.Do not try to understand everything!Listen for the main words.Listen to what is important.e.g.WHO（name）WHERE（place）WHEN（time）Hotel English 酒店英语视听说酒店英语视听说Shocking to Find IWatch the video and discuss in pairs the mistakes in it.Then speak out and write down the sentences if necessary.Hotel English 酒店英语视听说酒店英语视听说Shocking to Find IWatch the video and discuss in pairs the mistakes in it.Then speak out and write down the sentences if necessary.a._ The bellman should open the door for the guest.b._ The bellman should greet the guest.c._ The bellman should help the guest with the language.d._ The bellman should direct the guest to register.Hotel English 酒店英语视听说酒店英语视听说Shocking to Find IIWatch the video and discuss in pairs the mistakes in it.Then speak out and write down the sentences if necessary.Hotel English 酒店英语视听说酒店英语视听说Shocking to Find IIWatch the video and discuss in pairs the mistakes in it.Then speak out and write down the sentences if necessary.a._ All the mistakes in Shocking to find oneb._ The bellman should say:“Can I help you,madam?”Hotel English 酒店英语视听说酒店英语视听说Role-plays1Make short dialogues according to the following situations and do role-plays with your partners,using as many appropriate sentences as you can.Mr.Robert Green comes to Cherry Hotel in the afternoon.A bellman greets him at the entrance,helps him with the luggage,and directs him to the front desk for registration.Clark White is an important guest of the hotel.The bell captain David introduces him to the manager Miss Li Hua.And she is pleased to talk with Mr.White.2Hotel English 酒店英语视听说酒店英语视听说Cultural NotesReceptionist A hotel receptionist usually works in a waiting area such as a lobby.Their job is to welcome and register guests.A receptionist greets guests at the front desk and then provides them with a registration form to fill out.After the guest has completed the form,the receptionist makes sure that the guests full name,nationality,address,purpose of visit and signature are correctly and clearly entered.A receptionist has to sometimes deal with groups of people checking in together or large numbers of conference guests.After each guest is properly registered,the receptionist gives everyone room key,tells them their room number and floor,plus the daily room rate and check out time.Lastly,the receptionist should wish the guests an enjoyable stay at the hotel.Hotel English 酒店英语视听说酒店英语视听说 Greet foreign friends.Greet foreign friends.Write a short dialogue of greetings.Write a short dialogue of greetings.Fill in the blanks with correct letters.Fill in the blanks with correct letters.hot l rec ptionist g est b llmanman ger entr nce fr nt desk l bbyl ggage cl kAssignmentse ee eu ue ea aa ao oo ou uererHotel English 酒店英语视听说酒店英语视听说 Fill in the blanks with correct words.Fill in the blanks with correct words.1.Welcome _ our hotel.2.How are you _?3._ morning.4.Hows everything _ you?5.Can _ help you?to doing Good with IHotel English 酒店英语视听说酒店英语视听说 Choose the right replies.Choose the right replies.1.Hello.()A.Good morning.B.Hello.C.Good evening.2.How are you?()A.I am fine.B.Hello.C.How are you?3.Nice to meet you.()A.Nice to meet you.B.Thank you.C.Nice to meet you,too.4.Welcome to our hotel.()A.Good.B.Thank you.C.Yes.5.Can I help you?()A.No.B.Yes,please.C.OK.6.How do you do?().A.How do you do?B.Yes.C.How are you?C A C B B A Hotel English 酒店英语视听说酒店英语视听说 You are a bellman.One morning,a male guest comes to your hotel by taxi and you greet him.At the gate,you meet your manager and introduce her to the guest.Make out the dialogue and do role-plays with your partners.Role-play Role-play