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Unit Seven. Conversation Etiquette,Focal Points,How to converse properly in business community,How to practice efficient business conversation,Welcome and unwelcome topics of conversation,Conversation is a form of interactive, spontaneouscommunicationbetween two or more people who are following rules ofetiquette.,Lead-in,Conversation,What is Conversation?,Conversation Etiquette,It refers to the way of communication internally among employees and externally with customers or clients, through showing grace and creating understanding among individuals and strengthening work relationships.,Lead-in,Contents: Business Conversation Etiquette The Art of Business Conversation Business Conversation Tips,Lead-in,Business Conversation Etiquette,Be Formal,Business Conversation Etiquette,Being formal is classy. In business, you need as much class as you can get.,As the conversation progresses, stay formal and avoid letting any of your bad habits show.,By staying formal through each point in the conversation, you have displayed a solid balance of confidence and tact.,Business Conversation Etiquette,A business conversation isnt meant to be emotional, so it should be pretty basic and drama free.,The words that come out of your mouth are keys to a successful business conversation.,Stick With Safe Topics,Learn how to listen carefully and keep your yapper shut,唠叨、废话,Business Conversation Etiquette,Just like a good personal conversation, a quality business interaction needs a good flow to stay healthy.,If you can lay off the urge to talk too much and stay respectful, your words will count for more by coming through louder and clearer at the appropriate times.,Dont Talk Too Much,Business Conversation Etiquette,Listening will help you get to know who youre talking to and work toward a solid bond.,Besides the basic act of listening, the next best thing you can do for someone is to let them know that youre listening - also known as, active listening.,Listen Carefully,Business Conversation Etiquette,A good business conversation is low on drama and high on simplicity.,K.I.S.S. (Keep It Simple Stupid),The Business K.I.S.S.,The Art of Business Conversation,Business conversations is to get acquainted with lots of people, exchanging pleasantries and facts with many people, never monopolizing another persons time for the whole event.,The Art of Business Conversation,The Art of Business Conversation,Business Conversation Tips,Tips for Business Conversation,Voice,loud booming voice,Improper,barely audible voice,whisper,proper,speak in a moderate tone but never a monotone,(说话)单调,Business Conversation Tips,Tips for Business Conversation,Laugh,Loud, boisterous laugh,Improper,covering mouth when you laugh,laughing aloud with food in mouth,proper,Laugh in a natural and pleasant way,喧闹的，大声的,Business Conversation Tips,Safe Topics,Current events.,Sports,The event or job at hand.,Personal hobbies or interests,Pay a compliment to the person, but dont make it too personal, such as a compliment of his tie knot, or of her shoes.,Exercises,. Role-play activity,Divide the class into groups; Apply the business conversation etiquette on such different occasions as business meeting, meeting a new colleague or customer, at dining table, etc. .,Exercises,II. According to what youve learnt, think about the following questions.,1. What are five words that help create and maintain small talk conversation? 2. What are three courtesies to use when using speakerphones? 3. What are three tips for better voice mail messages? 4. What is considered “comfortable personal conversation space” when standing and talking with someone?,
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