《商务电子邮件写法》PPT课件.ppt

How to write an E-Mail ?,商务英语电子邮件的基本格式,常见的商务英语电子邮件包括以下五部分： 写信人、收信人、抄送收信人、密送收信人的Email地址。 标题。 称呼、正文、结尾句。 礼貌结束语。 写信人全名、写信人职务及所属部门、地址、电话号码、传真等。,称呼,商务信件中要特别注意称呼的礼貌得体。如不知对方姓名只知头衔，可用 Dear + Title作为称呼或Dear Sir/Sirs, Dear Madam/Madams, Dear Sir or Madam；如只知对方姓名不知性别，可用Dear+全名；如邮件为一封通函，则用Dear All作为邮件称呼。,正文,正文应结构清楚，便于阅读，如内容较长，可使用小标题、小段落、星号、下划线等方式使邮件眉目清楚、一目了然。一般包括三部分： 第一部分是开头，需要开门见山地说明写信的原因和目的。如果是回信，还要说明何时收到对方关于什么内容的信。 第二部分是信的核心和主要内容，把开头提出的问题进行充分的说明和解释。 第三部分是信的结尾，通常以礼貌的祝福或者愿望来结束。 注：齐头式结构，在商务英语中比较流行。因此整篇邮件顶头写，前端不需空格。,Example,Hi, Im sorry about this. Now, we have been clear about the problem about our system. There is a new colleague joining our team, and he will arrange for checking the system. Because he is busy with another requirement now, he will give us the optimal plan after finishing that one. Regards!,Hi,Regards!,this,about,about,is busy with another requirement,Punctuation & Spelling,.concluding words,Revised version,Dear Mr.XXX, Im sorry about the problem of our system. I sincerely apologize for it and well try our best to solve the problem in a week. （此处可加上具体的解决方案）Please contact me if you have any question. Best Regards， XXX,写作技巧,Use the Right Greeting: 使用正确的称呼。尽管用”Hey”作为写给朋友的电子邮件开场白没有任何问题，但最好不要用这种方式给潜在的商务伙伴写信。另一方面，使用非常正式的传统开场白。”Dear Sir” 也已经过时了，最好写成Dear Mr. / Ms. 后跟那个人的姓氏。同事之间，通常可直呼其名，如Dear John。,写作技巧,Keep it Short and Clear: 使邮件简洁明了。有些情况下可能需要用华丽的词藻和复杂的句式来彰显你的聪明才智。而在用英语写邮件时，清晰、有条理的方式才是最佳选择。在邮件的第一段清楚表明写信的目的，保证每段中都有代表核心观点的中心句。使用类似“first, second, next, and finally”的词引导你所要表述的每一个观点。可以用If you have any other questions please feel free to contact me.来结束邮件，可以为对方创造进一步交流的前提。,Sentence structure,Starter 开头 I am writing to I would like to I am proposing Lets ,Sentence structure,Give feedback 意见反馈 Please see comments below. 请看下面的评论。 My answers are in blue below. 我的回答已标蓝。 I add some comments to the document for your reference. 我就文档添加了一些备注，仅供参考。,Sentence structure,Attachment 附件 I enclose the evaluation report for your reference. 我附加了评估报告供您阅读。 Attached please find todays meeting notes. 今天的会议记录在附件里请查收。 For other known issues related to individual features, please see attached release notes/please see attachment. 关于其他个人特征方面的信息，请参阅随附发行说明/请参阅附件。,Sentence structure,Point listing 列表 Today we would like to finish following tasks by the end of today:1.2. 今天我们要完成的任务:1.2. Our team here reviewed the newest SCM policy and has following concerns:1.2. 我们阅读了最新的供应链管理政策,做出如下考虑:1.2. Here are some more questions/issues for your team:1.2. 以下是对你们团队的一些问题:1.2. Some items need your attention:1.2. 以下方面需提请注意:1.2.,Sentence structure,Thanks note 感谢 I really appreciate the effort you made for this sudden and tight project. 对如此紧急的项目您做出的努力我表示十分感谢。 Your kind assistance is very much appreciated. 我们对您的协助表示感谢。 It would be appreciated if/that 如将不胜感激。,Sentence structure,Apology 致歉 I sincerely apologize for 对我真诚道歉 I apologize for the late replying and well ASAP (as soon as possible). 很抱歉现在才回复，但我们会尽快,Sentence structure,Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议 Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你，希望能听到更多你对评估和日程计划的建议。 Any question, please dont hesitate to let me know. 有任何问题,欢迎和我们联系。 Your comments and suggestions are welcome! 欢迎您的评论和建议!,写作技巧,Be Polite and Tactful 懂得谦逊和准确传达信息的重要性 I want.之类的词能避免则避免出现，相比之下，I would like显得更尊重对方。又如I am interested in是提出请求建议或寻求意见的好方法。,试比较,Open the door. Please open the door. Could you please open the door? I would be grateful if you could open the door for me. It would be highly appreciated if you could open the door.,写作技巧,电子邮件正确结尾 “I am looking forward to your reply,” “Thank you,或者Sincerely都是给收信人留下好印象的结尾方式。,